Vonage is an API platform that makes it easy for businesses to build revolutionary communication experiences for their customers. The company operates globally, trying to make its services available to the vast majority of companies. LiveAgent has partnered with Vonage and created Vonage integration for the best customer experience.
Vonage is one of the supported VoIP providers by LiveAgent. You can use it to connect your Vonage number with LiveAgent and set up your help desk with a call center. Call centers are a great way to let your customers reach out to you whenever they seek help or information about products and services.
LiveAgent supports call center management with a variety of call features for a seamless workflow. The ticketing system handles all incoming customer communication from any channel and keeps a history of them in the database. The history of call recordings is accessible at any time.
Besides helping you handle incoming calls, our platform can also help you with call routing, IVR, and video calls whenever you need them. Check out the full feature list or watch the video below to see the advanced features in a unified platform.
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LiveAgent does not charge anything for VoIP integration. It is important to note here that Vonage is already build-in LiveAgent. Take advantage right now and improve your call center support. However, keep in mind that Vonage operates independently. Thus the company will charge you for the provided services.
After Vonage provides you with a VoIP number, you can easily integrate this information into LiveAgent. Simply add Vonage in the section with VoIP partners and start using your VoIP immediately. Follow the guide down below to find out how to do it.
Curious to see what else can you do with LiveAgent? Check out the tour video below to see every tool we have to offer to help you improve your help desk.
Vonage is an API platform, which is now a part of Vonage.
Vonage operates individually. Thus, if you are interested in their pricing, we suggest heading to their website. However, LiveAgent doesn't charge any additional costs for the Vonage integration.
Integrating Vonage VoIP provides a few business benefits. Such as; fever costs, better customer experience, and multiple phone numbers.
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