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What is Delighted?
Delighted is a customer feedback software. It’s used for creating customer surveys and collecting data from customer answers.
How can you use it?
Use Delighted to track survey responses or create new ones from your dashboard.
Benefits
- Track responses without switching apps
- Create surveys from your dashboard
Frequently Asked Questions
What is Delighted?
Delighted is a feedback software that allows you to track your customers' satisfaction. Listen to your customers' feedback and improve daily.
How can you utilize Delighted inside LiveAgent?
You can create customer surveys from one interface and track the outcome of surveys from LiveAgent.
7 Benefits of using customer satisfaction surveys in live chat
Implementing CSAT surveys in live chat can help businesses gather purchasing signals, identify churn risks, and improve overall customer satisfaction. With CSAT scores, companies can target satisfied customers for reviews or referrals, while also addressing unhappy customers to prevent churn. Overall, using CSAT in live chat can provide valuable insights and enhance the customer experience.
