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What is Delighted?
Delighted is a customer feedback software. It’s used for creating customer surveys and collecting data from customer answers.
How can you use it?
Use Delighted to track survey responses or create new ones from your dashboard.
Benefits
- Track responses without switching apps
- Create surveys from your dashboard
Frequently asked questions
What is Delighted?
Delighted is a feedback software that allows you to track your customers' satisfaction. Listen to your customers' feedback and improve daily.
How can you utilize Delighted inside LiveAgent?
You can create customer surveys from one interface and track the outcome of surveys from LiveAgent.
Customer satisfaction is crucial for businesses, and measuring it can be done through the Customer Satisfaction Score (CSAT) or the Net Promoter Score (NPS). While businesses should aim for 80% or higher in CSAT, it only reflects short-term feelings and doesn't necessarily indicate customer loyalty. Customer satisfaction can be improved through quality products, services, customer support, pricing, and a good store atmosphere, as well as prioritizing customer service, understanding the client's needs, and taking care of UX. LiveAgent is a customer service software that offers features, integrations, alternatives, and support for businesses.
In-app support is crucial for efficient customer service as more users are accessing the internet via their mobile devices. It's important for customer service to be visually appealing and intuitive. Ideally, customers should receive immediate support within the application and not be transferred to other messaging platforms. Sending clients to email or phone options should be avoided. Call center software, helpdesk support, and chat support are essential tools for businesses looking to provide excellent customer service. The benefits of using them include improved productivity, transparency, scalability, and customer satisfaction.
LiveAgent offers a range of customer service software, including help desk, email management, and complaint management systems. The software is ideal for startups and provides features such as integrations and a client portal. The company is dedicated to providing support and has won awards for its services. LiveAgent offers a free trial and is available for VoIP phone systems, self-service software, and inbound call center software. The company can be reached via sales contacts or by subscribing to their newsletter. Cookie usage is required for the best experience on their website.
Customer satisfaction survey questions
Customer satisfaction surveys are an effective way for businesses to assess how satisfied their customers are with their products, services, or processes. Studies have shown that a dissatisfied customer will tell others about their negative experience with a business, and it takes an average of 12 positive experiences to make up for one unresolved negative experience. Customer satisfaction surveys can help identify areas that need improvement and what works well. These surveys can include different types of questions, such as multiple-choice and open-ended, and should be kept short and optimized for mobile devices. Valuable feedback can be obtained by asking general or product-specific questions, such as overall satisfaction, usage, pricing, and customer service. By implementing customer satisfaction surveys, businesses can provide a better experience for their customers and increase the likelihood of repeat business.
