LiveAgent combines the power of a universal inbox, real-time live chat, built-in call center, and robust customer service portal. Advanced automation features, rules, and a vast amount of integrations all together create a powerful customer service software perfectly tied to your business needs.
LiveAgent’s customer service software integrates with multiple communication channels and offers nearly 200 features.
You know how hard it is to keep track of every customer and every conversation. Make your life easier and focus on the core of your business by implementing ticketing software & help desk by LiveAgent. It combines all of your mail addresses into single universal inbox, which is easy to manage thanks to the ability to create unlimited amount of departments, tags and the ability to postpone tickets. Every type of communication is “converted” to tickets, so chats, mails and even calls have the same interface.
67% of customers expect live chat to be placed on websites since it gives them easy access to information and answers to their questions. Be closer to them by implementing live chat and enjoy real-time typing projection of your customers and increase your answering speed. Get real-time insights on who’s chatting, who’s waiting in queue and who’s browsing your website. Start chatting with visitors with a press of a button.
Connect with your customers also via phone or video calls all from your single customer service software, LiveAgent. Fully featured cloud call center supports wide range of devices ranging from regular hardware phones, softphones to PC-to-PC calls done via browser. Simply connect your favourite VoIP providers and get ready to provide tech support also via voice. Want to go extra mile? You can rely on LiveAgent as well, as it supports video calls too.
Stay available to your customers even when you are offline.
Create multiple knowledge bases, customer forums or FAQs and let your customers to look for the answers on their own even when you are offline. Almost 70% of customer prefer to find the answers before getting in touch with customers support. Easily set up customer portal with just few clicks or create multiple knowledge bases and adapt them to your brands or company’s design. Suggestions or feedback surveys play also an important role for your customers as they give them wide options of contact.
Quickly connect your Facebook page ,Twitter, or Instagram account and handle customer questions directly from your help desk solution. Respond to comments, wall posts or mentions without to need to access separate pages all in LiveAgent’s unified interface. Save time and money and surprise your customers with light-speed answers.
LiveAgent’s free plan offers free Knowledge base amongst other features. With paid plan, you can get even more and for a reasonable price.
For Small Businesses and Professional Marketers
For Small Businesses and Professional Marketers
Customer support software is a system where all your customer inquiries are gathered from multiple channels if not all of them. Moreover, it has all the features to assist your customer service/support to provide help to your website visitors/customers.
When choosing the right customer service software for your company, you need to evaluate a few factors beforehand. Start with writing down what your company's needs and preferences are. After that, start researching. The best way is to research on review platforms such as G2 or Capterra. This way, your company can narrow down the list efficiently. The next step is to compare features, design, and pricing, which will help you determine the top software, if not the winner. Our last tip is to test the software. Try it out for a couple of days/weeks and see if your customer service can effectively navigate and use the system before purchasing a subscription.
These days, there are a lot more types of customer service than three. Here are just a few: live chat, forums, self-service, calls, emails, SoMe. Since customers are everywhere, it is essential to provide support on multiple channels, if not all of them. Customer service software is the best solution to assist your customers online efficiently and effectively.
LiveAgent is a customer service software that offers three subscriptions for businesses with different needs. If you are looking for a low-cost subscription, then a Ticket subscription will be the best option for you. Feel free to try it out for free to test all the available features. We also have a free account forever that might be just suitable for your startup. If you want to know more, head to our pricing page.
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