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Customer service software by LiveAgent

LiveAgent combines the power of a universal inbox, real-time live chat, built-in call center, and robust customer service portal. Advanced automation features, rules, and a vast amount of integrations all together create a powerful customer service software perfectly tied to your business needs.

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All support channels under one roof

LiveAgent’s customer service software integrates with multiple communication channels and offers nearly 200 features.

LiveAgent streamlines multiple customer service channels into one piece of software
Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
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Discover advanced customer support software

LiveAgent contains multiple channels, each consisting of plenty of features making it powerful all-in-one customer support software for your business.

Powerful
ticketing software

You know how hard it is to keep track of every customer and every conversation. Make your life easier and focus on the core of your business by implementing ticketing software & help desk by LiveAgent. It combines all of your mail addresses into single universal inbox, which is easy to manage thanks to the ability to create unlimited amount of departments, tags and the ability to postpone tickets. Every type of communication is “converted” to tickets, so chats, mails and even calls have the same interface.

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Create customer relationships

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Build loyality

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Increase conversions & sales

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Unlimited mail adresses

Robust
live chat

67% of customers expect live chat to be placed on websites since it gives them easy access to information and answers to their questions. Be closer to them by implementing live chat and enjoy real-time typing projection of your customers and  increase your answering speed. Get real-time insights on who’s chatting, who’s waiting in queue and who’s browsing your website. Start chatting with visitors with a press of a button.

Integrated
call center

Connect with your customers also via phone or video calls all from your single customer service software, LiveAgent. Fully featured cloud call center supports wide range of devices ranging from regular hardware phones, softphones to PC-to-PC calls done via browser. Simply connect your favourite VoIP providers and get ready to provide tech support also via voice. Want to go extra mile? You can rely on LiveAgent as well, as it supports video calls too.

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Create unlimited departments

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Never lose
track of communication

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24/7 customer service

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Real-time live chat

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Stay available to your customers even when you are offline.

Included customer service center

Create multiple knowledge bases, customer forums or FAQs and let your customers to look for the answers on their own even when you are offline. Almost 70% of customer prefer to find the answers before getting in touch with customers support. Easily set up customer portal with just few clicks or create multiple knowledge bases and adapt them to your brands or company’s design. Suggestions or feedback surveys play also an important role for your customers as they give them wide options of contact.

Over 21,000 businesses can't be wrong

See our success stories and testimonials and find out how can LiveAgent boost your customer support and increase the happiness of your business partners.

Connect
social media

Quickly connect your Facebook page ,Twitter, or Instagram account and handle customer questions directly from your help desk solution. Respond to comments, wall posts or mentions without to need to access separate pages all in LiveAgent’s unified interface. Save time and money and surprise your customers with light-speed answers.

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Provide exceptional customer service

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Connect your Facebook, Instagram, and Twitter accounts

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Improve your response time

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Get competitive advantage

Cheapest customer support software

LiveAgent’s free plan offers free Knowledge base amongst other features. With paid plan, you can get even more and for a reasonable price.

Package Name

Ticket

For Small Businesses and Professional Marketers

$15 /mo
Package Name

Ticket+Chat

For Small Businesses and Professional Marketers

$29 /mo

You Will Be in Good Hands!​

Do you know what Huawei, BMW, Yamaha, and O2 have in common? You guessed right… LiveAgent!

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FAQ

What is customer support software?

Customer support software is a system where all your customer inquiries are gathered from multiple channels if not all of them. Moreover, it has all the features to assist your customer service/support to provide help to your website visitors/customers.

How to choose the best customer service software for you?

When choosing the right customer service software for your company, you need to evaluate a few factors beforehand. Start with writing down what your company's needs and preferences are. After that, start researching. The best way is to research on review platforms such as G2 or Capterra. This way, your company can narrow down the list efficiently. The next step is to compare features, design, and pricing, which will help you determine the top software, if not the winner. Our last tip is to test the software. Try it out for a couple of days/weeks and see if your customer service can effectively navigate and use the system before purchasing a subscription.

What are the three types of customer service?

These days, there are a lot more types of customer service than three. Here are just a few: live chat, forums, self-service, calls, emails, SoMe. Since customers are everywhere, it is essential to provide support on multiple channels, if not all of them. Customer service software is the best solution to assist your customers online efficiently and effectively.

What is the best free or low-cost online customer support platform for a budget-conscious startup?

LiveAgent is a customer service software that offers three subscriptions for businesses with different needs. If you are looking for a low-cost subscription, then a Ticket subscription will be the best option for you. Feel free to try it out for free to test all the available features. We also have a free account forever that might be just suitable for your startup. If you want to know more, head to our pricing page.

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