LiveAgent is the right choice for you business. You get to enjoy a free account forever and access essential features for providing excellent customer support and customer management.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.
Customer relationship management does not have to be difficult when you have the right tool for the job.
Your customer’s inquiries get stored in one place which allows you to focus on solving, not searching. All of your communication neatly organized under one roof.
You can make your customers satisfied even with free account, where you have access to essential features for providing customer support.
Solving your customer management with LiveAgent allows you to increase your workflow and make your support more efficient.
Make your customer interaction the top priority with the right software. With free customer management software LiveAgent, you get one place for all of your emails, live chats, calls & contact forms. And you get to enjoy an unlimited number of agents to manage all of your communication.
Free LiveAgent plan is limited and doesn’t include all ticketing and help desk features, like automations, rules, SLAs, social accounts and advanced reports… Check & compare which features are included or missing in the free plan.
7-day ticket history
No social accounts
Plenty of useful features
Social media accounts
Full message history
and much more…
With Live chat on your website, you can directly engage with your customers before they leave your website. Live chat offers a quick solution for your customers looking for advice or information.
LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. And it’s included with the free account, no strings attached.
LiveAgent’s ticket system is the right answer for any business. A ticketing system turns all of your incoming customer communication into tickets which are automatically sorted within LiveAgent’s dashboard.
No more messy communication or endless searching in separate channels. Everything is placed within one great tool for your convenience.
Set up your own call center within minutes and manage your customers on a more personal level via browser, hardware phone or mobile apps. That means you don’t even have to buy a phone setup or buy special hardware to set up a physical call center if you don’t want to.
All things considering phone calls are managed by LiveAgent and you can focus on helping your customers.
Did you know that customers are likely to search for information on their own before they contact support agents? Create your own knowledge base for free and provide your customers with useful articles considering your business. You can even customize it to match with your company branding.
Create articles about most common inquiries and let your agents focus on more critical issues.
Make a change in your customer management and provide your customers with the best you can. It doesn’t have to cost you anything. In case you want something extra, you can switch to a paid plan packed with awesome features, social media support and much more for a reasonable price.
CRM system enables your agents to segment customers as well as view past information about them. The customer communication is smoother, and thus, it can give any size business an advantage over competitors.
CRM is a short abbreviation that stands for Customer Relationship Management.
A great free customer management software unifies email, calls, customer portal, and live chat communication in one universal inbox. Besides, it includes some basic reports regarding the overall customer service performance, Ticket history, Internal tickets, Custom tags, and the ability to merge and split tickets.
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