Reduce costs with a customer portal software

Setup a customer portal complete with a knowledge base, forum, and FAQs. Reduce the time and cost of communicating with your customers by offering self-service support with LiveAgent. Let your customers check in on the progress of their support queries without having to contact you. With LiveAgent, it's easy.

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Help your customers help themselves

We've outlined the underlying benefits of using a customer portal software below:

Customer Portal Software

Reducing customer service costs

Paying an employee is much more expensive than empowering your customers to find help in your customer portal.

Customer Portal Software

Save your support agent's time

Allow your agents to spend less time on the phone, email, and live chats sorting out customer's issues.

Customer Portal Software

 24/7 easy access to information

Customer portals make it easy for your customers to get the help they need when they need it.

Customer Portal Software

Collect important feedback

Improve your business by collecting feedback from your customers about what they like and dislike.

70% of customers prefer to look for answers before contacting customer service

Setup a customer portal with just a few clicks. Create a knowledge base and generate a forum so your customers can help themselves and discuss new functionalities or improvement suggestions.


  • Customer Portal
  • Knowledge Base
  • Forum
  • Feedback & Suggestions
  • Create a customer portal for your customers so they can get help and find answers to their questions 24/7.
Customer Portal Software
 
LiveAgent makes customer support a million times easier. Our response time is now faster by 26%.

Eva Kianickova, Head of Customer Service

Customer Portal Software

Teach your customers to troubleshoot issues independently

Your support agents will receive fewer tickets and as a result, their response times to customer queries will be significantly faster.

Customer Portal Software

Customer portal

The customer portal stores your knowledge base articles, forum posts, as well as the feedback and suggestions from your customers. Read more...

Customer Portal Software

Knowledge base

Provide customers with easy access to your knowledge base articles. Read more...

Customer Portal Software

Forum

Forums allow your customers to help each other, by answering each other's questions. Read more...

Customer Portal Software

Feedback & suggestions

Let your customers send you feedback and suggestions. Create and place a feedback button on your website. Read more...

Affordable customer portal software

Use all customer portal features and support your customers even when your support representatives are offline.

Customer Portal Software

Ticket

For Small Businesses and Professional Marketers

$15 /mo
Customer Portal Software

Ticket+Chat

For Small Businesses and Professional Marketers

$29 /mo
Customer Portal Software

Overwhelmed customer support?

Let’s face reality -- your customers will always have an infinite amount of questions, inquiries, and requests. Time is the most precious resource you have, and investing it into the right asset can give your business significant boost. Businesses lose millions of dollars every year by allocating funds to the wrong assets. Don't be one of them.

 

Over 30,000 businesses can't be wrong

See our success stories and testimonials and find out how LiveAgent can boost your customer support and increase the happiness of your business partners.

Adapt the looks to fit your brand

Setup a customer portal with just a few clicks. Create a knowledge base and adapt it to your company's design without any coding. With just a few clicks you can generate a forum for your customers where they can discuss new functionalities, ask for help, or provide suggestions for improvement.

Customer Portal Software

FAQ

What is a customer service portal?

A customer service portal enables your customers to find answers to their questions without having to contact your customer support team. A customer service portal is available 24/7 and includes relevant information such as policies, invoices, deliveries, orders and online payments.

What makes a good customer portal?

A good customer portal improves the quality of interactions between your brand and your customers by offering an easier access to information.

What are the features of a portal?

Customer portal features include but are not limited to: 24/7 self service, the ability to customize and add your own company branding, easy to embed into company websites, access to statements and online payments, ability to read/write information and custom CSS style options.

What is the purpose of a Web portal?

The point of a web portal is to provide a single access point to relevant information such as policies, invoices, payments or how-to articles. A good web portal will enable your customers to find the desired information themselves, without having to contact you for help.

You will be in good hands!

Do you know what Huawei, BMW, Yamaha, O2 and Oxford University have in common? You guessed right... LiveAgent!

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