Reduce your customer service costs by Customer Portal Software

Setup a Customer Portal with Knowledge Base, Forum and FAQs.

Reduce the time and cost of communicating with customers by offering self-service support. Let your customers check in on progress of their support queries.

Help your Customers Help Themselves

Benefits of using Customer Portal Software

Reducing Customer Service Costs

Paying an employee is much more expensive than empowering your customers to find help in your customer portal

Save Time of your Support Agents

Allow your agents to spend less time on the phone, email and chat dealing with customer service issues

Easy 24/7 Access to Information

Customer portal makes it easy for your customers to get the answers and help they need, when they need it

Collect Important Feedback

Improve your business by finding out what your customers like and dislike, collect their suggestions

70% of Customers Prefer to Look for Answers Before Contacting Customer Service

Setup a Customer Portal with just a few clicks, create a Knowledge Base and generate a Forum so your customers can help themselves and discuss new functionalities or improvement suggestions.

  • Customer Portal
  • Knowledge Base
  • Forum
  • Feedback & Suggestions
  • Create a customer portal for your customers so they can get help and find answers to their questions 24/7.
LiveAgent makes customer support a million times easier. Our response time is now faster by 26%.

Eva Kianickova, Head of Customer Service

Teach your Customers to
Troubleshoot Issues Independently

Your support agents will receive fewer tickets that's why their response time to customer questions will be faster.

Customer Portal

The customer portal stores your Knowledge base articles, Forum posts, feedback and suggestions from your customers. Read more...

Knowledge Base

Provide customers with easy access to your knowledge base articles. Read more...


Forum allows your customers to help each other, by answering each other's questions. Read more...

Feedback & Suggestions

Let your customers send you feedback and suggestions. Create and place a feedback button on your website. Read more...

Affordable Customer Portal Software

Use all customer portal features and support your customers even when your support representatives are offline.


For Small Businesses and Professional Marketers

$15 /mo


For Small Businesses and Professional Marketers

$29 /mo

Overwhelmed Customer Support?

Let’s face the reality, your customers will always have infinite amount of questions, inquiries and requests. Time is your most precious resource you have and investing it into the right asset can give your business significant boost. Business can lose millions of dollars every year this way.

Deploy Customer Portal

Give them a chance to find official information provided by your representatives on your forum, knowledge base or frequently asked questions. Create a forum, where your customers can discuss, share their tips or even give you suggestions and feature recommendations through custom forms. 


Over 21,000 businesses can't be wrong

See our success stories and testimonials and find out how can LiveAgent boost your customer support and increase the happiness of your business partners.

Adapt The Looks to Fit Your Brand

Setup a Customer Portal with just a few clicks, create a Knowledge Base and adapt it to your company's design without coding with just a few clicks. Generate a Forum so your customers can help themselves and discuss new functionality or improvement suggestions.

Quick Answers for Self-service

LiveAgent offers a knowledge base that is customizable with a WYSIWYG editor, can be used as a public knowledge base, internal knowledge base for your customers or agents or a general FAQ resource. Let your customers do self-service by providing answers to their most common questions.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha, O2 and Oxford University have in common? You guessed right... LiveAgent!

Try it now for free No Credit Card Required


What is a customer service portal?

A customer service portal enables your customers to find answers to their questions without having to contact your customer support team. A customer service portal is available 24/7 and includes relevant information such as policies, invoices, deliveries, orders and online payments.

What makes a good customer portal?

A good customer portal improves the quality of interactions between your brand and your customers by offering an easier access to information.

What are the features of a portal?

Customer portal features include but are not limited to: 24/7 self service, the ability to customize and add your own company branding, easy to embed into company websites, access to statements and online payments, ability to read/write information and custom CSS style options.

What is the purpose of a Web portal?

The point of a web portal is to provide a single access point to relevant information such as policies, invoices, payments or how-to articles. A good web portal will enable your customers to find the desired information themselves, without having to contact you for help.

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