Customer Portal Software for Better Customer Experience
Setup a Customer Portal with Knowledge Base, Forum and FAQs. Offer self-service and let customers check in on progress of their support queries.
Take a look on how LiveAgent looks inside
The Left navigation panel lets you quickly navigate across the chat dashboard. You can check all active chats, availability per agent or access settings of chat buttons.
After Live Chat is initiated, you can see details of the customer chatting with you, like the page where chat was initiated, IP address, or previous communication.
Thanks to our real-time typing view you are able to see what customer type even before they click "send". You can prepare your answers and amaze them with lightning-speed service.
Use departments and tags for segmentation and distribution and assignment of tickets.
Use the extended customer information view to quickly gather information about the customer you are communicating with and access multiple integrations with other apps.
Ticket thread lets you see all communication with a customer even if it started from a different channel like chat and continued with email.
Quick Action Buttons help you easily transfer and postpone tickets as well as add notes, and other actions.
Similar to live chat overview, call center offers left panel that will help you navigate inside dashboard in 1 click.
Call history offers list of all incoming and outgoing calls from LiveAgent with full-text search.
Action button lets you open a specific call ticket so you can access call recordings and the whole ticket thread.
Reports are a popular part of LiveAgent. They help you to see department statistics, so you can get a quick overview of what's happening in your helpdesk.
Inside the dashboard, you can see your online/offline agents and even initiate an internal chat with them!
With Personal statistics you can see performance your own individual metrics like time logged in or tickets answered.
Leaderboards are a part of gamification. They make daily work more fun and help to push performance of individual agents as they can compare their performance.
Problem Overwhelmed customer support
Let’s face the reality, your customers will alway have infinite amount of questions, inquiries and requests. Time is your most precious resource you have and investing it into the right asset can give your business significant boost. Business can lose millions of dollars every year this way.
Solution Deploying customer portal
Give them chance to find official information provided by your representatives on your forums, knowledge bases or frequently asked questions. Looking for any tips how to improve your customer support and communication? Try to create forums, where the customers can discuss, share their tips or even give you suggestions and feature recommendation through custom forms.
Adapt The Looks to Fit Your Brand
70% of customers prefer to look for answers before contacting customer service. Setup a Customer Portal with just a few clicks, create a Knowledge Base and adapt it to your company's design without coding with just a few clicks. Generate a Forum so your customers can help themselves and discuss new functionality or improvement suggestions.
- LiveAgent's has been voted the best Customer Portal Software for SMB in 2018
- Customer Portal is included in the Ticket plan ($9/month)
- You can opt in for ticketing, live chat, call center and social helpdesk functionality too
- Automate your customer support and provide answers even when offline
- Equip your helpdesk agents with pre-made answers and canned messages
- Adapt your knowledge base to fit your company's brand design with a few clicks
- Improve relationships with your customers
Quick answers for self-service
LiveAgent offers a knowledge base that is customizable with a WYSIWYG editor, can be used as a public knowledge base, internal knowledge base for your customers or agents or a general FAQ resource. Let your customers do self-service by providing answers to their most common questions.
- Custom Domain
- E-mail Ticketing
- Contact Forms
- Automation, SLA, API
- Forum & Knowledge base
- iOS & Android apps
- All from Ticket +
- Live Chat
- Visitor Monitoring
- Chat Invitations
- Feedback Management
- Multibrand Support
- Chat Reports
- All from Ticket+Chat +
- *NEW* Cloud Call Center
- Advanced Social Channel
- Time Tracking
- Audit Log
- Advanced Reports
Compare the plans
|Agent seat ?Purchase at least 1 seat to get started.||$15/month||$29/month||$39/month|
|Custom domain parking|
|E-mail Ticketing?LiveAgent grabs all your incoming emails and transforms them into tickets for better access and management.|
|Contact forms ?Predefined and customizable contact forms can be placed anywhere in your website.|
|Merge tickets ?Merge multiple tickets into 1|
|Split tickets ?Split 1 ticket into 2|
|Custom mail templates ?Adapt your email templates accordingly to your company, brand, product, country or language|
|Ticket mass actions ?Resolve, postpone or delete multiple tickets with one button|
|Export tickets ?Export tickets into CSV with a click of a button|
|Email notifications ?Email agents and/or customers on updates about their tickets|
|Custom ticket fields ?Create custom fields for tickets to track additional data|
|To Solve Algorithm ?Force agents to answer tickets from "To solve button" only.|
|Canned answers ?Equip your team with most used sentences by pressing a keyboard shortcut|
|Rules & Time rules ?Automate your workflow with Rules and Time rules|
|Advanced SLA with Reports ?Setup SLAs easily. This feature comes with advanced SLA reporting.|
|Business hours ?Does your helpdesk operate in specific business hours? Set them up easily.|
|Internal tickets ?Create internal tickets which can work as tasks for your colleagues|
|Contacts & Contact groups ?Keep information about your contacts and assign them into contact groups|
|SPAM filters ?Get rid of SPAM with intelligent spam filters.|
|Attachments ?Attach files easily with Drag&Drop|
|Load data from your CRM ?Load data about your customers via API|
|API & Integrations ?Connect LiveAgent with other apps via API or Pre-made integrations|
|Multibrand Support ?Support multiple brands from 1 LiveAgent account, adapt email templates per brand|
|Reporting ?Get advanced reports on tickets, chats, calls, worktime and more|
|Knowledge Base ?Provide answers even when your agents are offline|
|Customer Forum ?Let your customers discuss questions or issues publicly in a Forum|
|Customer Portal ?Customizable support portal is a place where your customers can log in and check status of their tickets|
|Ticket satisfaction survey ?Collect feedback from your customers about provided support|
|EU/US Data Center|
|Live Chat ?Insert a Live Chat button on your website. Copy-paste a short code, no HTML skills required.|
|Real-time visitors monitoring|
|Chat Satisfaction Surveys|
|Feedback management ?Insert feedback buttons and collect important feedback from your customers.|
|Call center support?Phone to PC and PC to PC calls are supported with LiveAgent+Twilio integration.|
|Video call?Completely browser based video call, without any 3rd party application. If you need a more personal way of communication with your customers, video chat comes in handy.|
|Interactive Voice Response?Increase effectivity of your call center by introducing an IVR|
|Call routing & transfers?Automatically route calls based on intelligent presets. Soft transfer calls to other agents.|
|Hardware IP phone compatibility ?Connect LiveAgent with most popular hardware IP phones on the market.|
|Unlimited call storage ?Store your call voice recordings with no limits|
|Gamification ?Award your agents and let them compete between each other. Increase their efficiency.|
|Sound configuration ?Customize or disable any sound that is played in LiveAgent.||$5/month|
|Facebook ?Complete social media customer support solution.||$6/month|
|Twitter ?Complete social media customer support solution.||$6/month|
|Audit Log?See timestamps of all changes in the application||$9/month|
|Search & replace ? Search string in every incoming message and Replace it with something else before being displayed or stored in a database.||$9/month|
|Time Tracking?Time tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility on the overall help desk performance. The time spent is tracked automatically for each ticket when this feature is turned on.||$19/month|
|Additional Knowledge Base||$19/month||$19/month||$19/month|
|White Glove Setup|