Set up a comprehensive, well-structured, and well-indexed customer portal that includes a knowledge base, community forums, and FAQs.
Reduce the time and cost of communicating with your customers by offering self-service support and by allowing your customers to check in on the progress of their support queries without having to contact you. With LiveAgent, it’s easy.
Passing data through the machine...
Customer service portal software, also known as client portal software enables you to share information with your customers. The customer web portal also enables your clients to securely access their ticket status or history, in-depth product/service information, and more.
For instance, a customer portal user will have access to product knowledge base articles as well as the community forum. In short, the customer portal offers a mix of product-specific knowledge base solutions, business information, and self-service tools.
A secure client portal like LiveAgent enables your customers to check the status of their inquiries after they log in. Since customer inquiries are transformed into tickets, the client will find all the details in a so-called “ticket”. Thanks to this technology, clients don’t have to reach out and wait for assistance from customer service agents.
A customer portal is a superior customer service solution that creates a seamless online experience and boosts user engagement through forums, feedback forms, and an interactive knowledge base.
Customer service has evolved a lot over the last couple of years. There’s no need to wait around for email notifications to know your issue was resolved. Customer portal software solutions allow portal users to access the information they need without waiting for support assistance. These dedicated support portals also enable portal users to access past ticket history, the knowledge base, a community forum, and also provide the option to submit feedback. Implementing knowledge base solutions within your self-service portal can improve customer satisfaction and reduce support ticket volumes, ultimately saving time and resources for your business.
The online self-service portal can be a dedicated space for your customers to seek relevant knowledge base articles. Stop creating Google Sheets to share documents with clients. These complicated processes only harm your customer engagement.
Self-service resources such as knowledge bases, forums, or customer feedback free your customer representatives from FAQs and enable them to focus on more difficult customer inquiries. Take advantage of our customer portal software to share feature announcements, product release notes, and improve your agent productivity right away.
The LiveAgent client portal contains a knowledge base, forum, and customer feedback.
Set up a client portal and its visual elements with just a few clicks. Create knowledge bases and generate a forum so your customers can help themselves and discuss new functionalities or improvement suggestions.
Your support agents will receive fewer tickets and as a result, their response times to customer queries will be significantly faster.
A knowledge base is one of the key portal features that provide customers with easy and exclusive access to your knowledge base articles or frequently asked questions. Our knowledge base solutions are tailored for businesses of all sizes to manage and share their knowledge base content efficiently with their target audience. You can easily create content for agents and customers using our free knowledge base software. Read more about knowledge base.
Use all client portal features and support your customers even when your customer service representatives are offline with our affordable pricing plan.
Let’s face reality — your customers will always have an infinite amount of questions, inquiries, and requests. Time is the most precious resource you have, and investing it into the right asset can give your business a significant boost. Businesses lose millions of dollars every year by allocating funds to the wrong assets. Don’t be one of them.
The obvious benefit of a customer portal is providing efficient self-service for your customers. However, LiveAgent’s dedicated client portal solution also enables you to create internal knowledge management for your agents. As previously stated, the customer portal consists of the knowledge base and forum. Both of these can be created for customers as well as agents.
The detailed knowledge base can be a great way to share documents to support knowledge continuity internally. In addition, you can share internal knowledge through a forum. The internal forum can be a single location to discuss specific topics instead of workplace messaging. Overall, it creates better team interactions and makes workplace communication simple.
LiveAgent customer success software is a feature-rich, comprehensive platform that also provides a self-service portal. See our success stories and user reviews to find out how LiveAgent can boost your customer support and increase the happiness of your business partners.
Setup a customer portal in just a few clicks with the right customer portal software. Create a knowledge base and adapt it to your company’s design without any coding. With just a few clicks you can generate a forum for your customers where they can discuss new functionalities, ask for help, or provide suggestions for improvement.
LiveAgent ticket forms allow customers to get in touch with your support team through a customer portal. So, what is the benefit of using this form of messaging? Well, LiveAgent can store and organize customer data via a CRM system.
Thus, whenever the client reaches out through the customer portal, the agents possess more customer information. As a result, they can provide efficient assistance. Overall, it is a clever customer service solution that improves customer communication and internal support processes.
We’ve outlined the underlying benefits of using a customer portal software below:
Paying an employee is more expensive than empowering your customers to find help in your client portal.
Allow your agents to spend less time on the phone, email, and live chat resolving customer’s issues.
Online portals make it easy for your customers to get the help they need when they need it.
LiveAgent’s customer portal software integrates with multiple communication channels and offers nearly 200 features.
A customer service portal enables your customers to find answers to their questions in real-time without having to contact your customer support team. A customer service portal is available 24/7 and includes relevant information such as policies, invoices, deliveries, orders, and online payments.
A good customer portal improves the quality of interactions between your brand and your customers by offering easier access to information.
Customer portal features include but are not limited to 24/7 self-service, the ability to customize and add your own company branding, easy to embed into company websites, access to statements and online payments, ability to read/write information, and custom CSS style options.
The point of a web portal is to provide a single access point to relevant information such as policies, invoices, payments, or how-to articles. A good web portal will enable your customers to find the desired information themselves, without having to contact you for help.
The client portal is used for knowledge base articles, forums, suggestion, and feedback boards. Moreover, it displays the history of the customer's previous tickets. As a result, customers can check their past customer inquires and start a chat if needed. Customer communications software are generally easy to use and easy to set up.
Nowadays, customers expect websites to have a self-service option. Self-service is now the first choice to search for the needed information. If you do not have a customer portal/knowledge base, you can lose to a competition in a matter of seconds. The most important benefits of a customer portal include 24/7 customer service, increased sales, and higher customer satisfaction. Using a knowledge base software will simplify all tasks related to managing the customer portal.
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Feature-rich free help desk software.
LiveAgent offers feature-rich help desk software with ticketing, knowledge base, call center, and live chat capabilities. They provide a free plan with unlimited agents, emails, live chats, calls, and contact forms, as well as a universal inbox for organizing communication from multiple support channels. There are no setup fees, and customer service is available 24/7. Additionally, LiveAgent's IT help desk software offers an account that is free forever, and users can create a subdomain to fit their company or team name.
Looking for a free customer management software?
LiveAgent offers free customer management software for businesses with 24/7 customer service and no setup fee. They are the most reviewed and #1 rated help desk software for SMB in 2020, allowing businesses to provide excellent customer support and management. Sign up for a free account with essential features and stay closer to your customers.
Your customer communication management software at first glance.
The given text highlights the importance of effective customer communication for business success. The software offered allows tracking of all customer interactions from one dashboard, with no setup fee and 24/7 customer service. A 14-day free trial is available, and signing up with a company email provides a 30-day trial with no credit card required. The text contains repeated sections and promotes the LiveAgent subdomain with various free trial options.
This text provides an overview of 13 different help desk ticketing systems, each with unique features and pricing options. The systems range from small business-focused options like KB Support and Vision Helpdesk to more comprehensive solutions like Zendesk and Freshdesk, which are geared towards larger corporations. Features range from basic ticket routing and messaging to AI automation, collaboration tools, and integrations with other apps. Prices vary depending on the level of service required, and most systems offer a free tier or trial period. Overall, businesses of all sizes can find a solution within this list to meet their customer service needs.
Leverage FAQ software to optimize your customer self-service experience
LiveAgent's FAQ software can help businesses optimize their customer self-service experience, as self-service becomes the preferred choice for 2 out of 3 consumers. The software allows customers to find answers quickly and easily, reducing ticket loads for businesses. LiveAgent offers a 7 to 30-day free trial with no setup fee and 24/7 customer service.
A recent study shows that there is a significant gap between customer expectations and reality when it comes to self-service portals. While over 77% of customers have used a self-service portal, only 10% of businesses offer this service. Response times are slow, with an average handling time of 2-3 days for customer portal tickets. Despite this, customer portals have high satisfaction ratings, with a CSAT rating of 92%, NPS rating of +45, and a CES rating of 10. The average cost per contact for customer portal queries is $5. Overall, businesses can benefit from investing in customer portals and improving response times to meet customers' expectations.
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