Reduce the time and cost of communicating with your customers by offering self-service support and by allowing your customers to check in on the progress of their support queries without having to contact you. With LiveAgent, it’s easy.
Customer service portal software, also known as client portal software enables you to share information with your customers. The customer web portal also enables your clients to securely access their ticket status or history, in-depth product/service information, and more.
For instance, a customer portal user will have access to product knowledge base articles as well as the community forum. In short, the customer portal offers a mix of product-specific knowledge base solutions, business information, and self-service tools.
A secure client portal like LiveAgent enables your customers to check the status of their inquiries after they log in. Since customer inquiries are transformed into tickets, the client will find all the details in a so-called “ticket”. Thanks to this technology, clients don’t have to reach out and wait for assistance from customer service agents.
A customer portal is a superior customer service solution that creates a seamless online experience and boosts user engagement through forums, feedback forms, and an interactive knowledge base.
Customer service has evolved a lot over the last couple of years. There’s no need to wait around for email notifications to know your issue was resolved. Customer portal software solutions allow portal users to access the information they need without waiting for support assistance. These dedicated support portals also enable portal users to access past ticket history, the knowledge base, a community forum, and also provide the option to submit feedback. Implementing knowledge base solutions within your self-service portal can improve customer satisfaction and reduce support ticket volumes, ultimately saving time and resources for your business.
The online self-service portal can be a dedicated space for your customers to seek relevant knowledge base articles. Stop creating Google Sheets to share documents with clients. These complicated processes only harm your customer engagement.
Self-service resources such as knowledge bases, forums, or customer feedback free your customer representatives from FAQs and enable them to focus on more difficult customer inquiries. Take advantage of our customer portal software to share feature announcements, product release notes, and improve your agent productivity right away.
The LiveAgent client portal contains a knowledge base, forum, and customer feedback.
Set up a client portal and its visual elements with just a few clicks. Create knowledge bases and generate a forum so your customers can help themselves and discuss new functionalities or improvement suggestions.
Your support agents will receive fewer tickets and as a result, their response times to customer queries will be significantly faster.
A knowledge base is one of the key portal features that provide customers with easy and exclusive access to your knowledge base articles or frequently asked questions. Our knowledge base solutions are tailored for businesses of all sizes to manage and share their knowledge base content efficiently with their target audience. You can easily create content for agents and customers using our free knowledge base software. Read more about knowledge base.
Use all client portal features and support your customers even when your customer service representatives are offline with our affordable pricing plan.
Let’s face reality — your customers will always have an infinite amount of questions, inquiries, and requests. Time is the most precious resource you have, and investing it into the right asset can give your business a significant boost. Businesses lose millions of dollars every year by allocating funds to the wrong assets. Don’t be one of them.
The obvious benefit of a customer portal is providing efficient self-service for your customers. However, LiveAgent’s dedicated client portal solution also enables you to create internal knowledge management for your agents. As previously stated, the customer portal consists of the knowledge base and forum. Both of these can be created for customers as well as agents.
The detailed knowledge base can be a great way to share documents to support knowledge continuity internally. In addition, you can share internal knowledge through a forum. The internal forum can be a single location to discuss specific topics instead of workplace messaging. Overall, it creates better team interactions and makes workplace communication simple.
Setup a customer portal in just a few clicks with the right customer portal software. Create a knowledge base and adapt it to your company’s design without any coding. With just a few clicks you can generate a forum for your customers where they can discuss new functionalities, ask for help, or provide suggestions for improvement.
LiveAgent ticket forms allow customers to get in touch with your support team through a customer portal. So, what is the benefit of using this form of messaging? Well, LiveAgent can store and organize customer data via a CRM system.
Thus, whenever the client reaches out through the customer portal, the agents possess more customer information. As a result, they can provide efficient assistance. Overall, it is a clever customer service solution that improves customer communication and internal support processes.
We’ve outlined the underlying benefits of using a customer portal software below:
Paying an employee is more expensive than empowering your customers to find help in your client portal.
Allow your agents to spend less time on the phone, email, and live chat resolving customer’s issues.
Online portals make it easy for your customers to get the help they need when they need it.
LiveAgent’s customer portal software integrates with multiple communication channels and offers nearly 200 features.
LiveAgent's knowledge base tools allow businesses to create content accessible by customers or only their support team. Multiple knowledge bases can be set up, each with its own design and settings. Additionally, a search widget with smart suggestions can help customers quickly find the information they need. LiveAgent offers these features to improve customer satisfaction and provide easy access to relevant content. Learn more about multi-knowledge base and search widgets.
Create a free knowledge base with customized articles for customers to find information on their own. Improve customer management with LiveAgent's software.
LiveAgent is a customer service software that offers personalized experiences and effective communication tools. It improves customer engagement and loyalty through features like live chat and multi-brand support. Companies like Huawei and BMW use it for world-class customer support.
LiveAgent is praised for its communication features, speeding up customer communication and improving customer service. It empowers agents, increases customer satisfaction, and helps track client needs. Users highly recommend LiveAgent as a superior solution for customer support.
LiveAgent is customer service software for the eCommerce industry that emphasizes personalized experiences and effective communication tools. It offers various features, integrations, and pricing options, helping businesses improve customer service and reputation. Users appreciate its functionality, stability, and support team.
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