Reduce costs with a customer portal software

Setup a customer portal complete with a knowledge base, forum, and FAQs. Reduce the time and cost of communicating with your customers by offering self-service support with LiveAgent. Let your customers check in on the progress of their support queries without having to contact you. With LiveAgent, it’s easy.

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All support channels under one roof

LiveAgent’s customer portal software integrates with multiple communication channels and offers nearly 200 features.

LiveAgent streamlines multiple customer service channels into one piece of software

70% of customers prefer to look for answers before contacting customer service

Setup a customer portal with just a few clicks. Create a knowledge base and generate a forum so your customers can help themselves and discuss new functionalities or improvement suggestions.

LiveAgent Customer Portal
LiveAgent Knowledge Base
LiveAgent Forum
LiveAgent Feedback & Suggestions
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LiveAgent makes customer support a million times easier. Our response time is now faster by 26%.

Eva Kianickova, Head of Customer Service
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Teach your customers to troubleshoot issues independently

Your support agents will receive fewer tickets and as a result, their response times to customer queries will be significantly faster.

The customer portal stores your knowledge base articles, forum posts, as well as the feedback and suggestions from your customers. Read more…

Provide customers with easy access to your knowledge base articles or frequently asked questions. Read more…

Forums allow your customers to help each other, by answering each other’s questions. Read more…

Let your customers send you feedback and suggestions. Create and place a feedback button on your website. Read more…

Affordable customer portal software

Use all customer portal features and support your customers even when your support representatives are offline.

Package Name

Ticket

For Small Businesses and Professional Marketers

$15 /mo
Package Name

Ticket+Chat

For Small Businesses and Professional Marketers

$29 /mo

Overwhelmed customer support?

Let’s face reality — your customers will always have an infinite amount of questions, inquiries, and requests. Time is the most precious resource you have, and investing it into the right asset can give your business significant boost. Businesses lose millions of dollars every year by allocating funds to the wrong assets. Don’t be one of them.

Over 30,000 businesses can't be wrong

See our success stories and testimonials and find out how LiveAgent can boost your customer support and increase the happiness of your business partners.

Adapt the looks to fit your brand

Setup a customer portal with just a few clicks. Create a knowledge base and adapt it to your company’s design without any coding. With just a few clicks you can generate a forum for your customers where they can discuss new functionalities, ask for help, or provide suggestions for improvement.

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Help your customers help themselves

We’ve outlined the underlying benefits of using a customer portal software below:

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Reducing customer service costs

Paying an employee is much more expensive than empowering your customers to find help in your customer portal.

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Save your support agent's time

Allow your agents to spend less time on the phone, email, and live chats sorting out customer’s issues.

Customer support provided 24/7

 24/7 easy access to information

Customer portals make it easy for your customers to get the help they need when they need it.

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Collect important feedback

Improve your business by collecting feedback from your customers about what they like and dislike.

FAQ

A customer service portal enables your customers to find answers to their questions without having to contact your customer support team. A customer service portal is available 24/7 and includes relevant information such as policies, invoices, deliveries, orders and online payments.

A good customer portal improves the quality of interactions between your brand and your customers by offering an easier access to information.

Customer portal features include but are not limited to: 24/7 self service, the ability to customize and add your own company branding, easy to embed into company websites, access to statements and online payments, ability to read/write information and custom CSS style options.

The point of a web portal is to provide a single access point to relevant information such as policies, invoices, payments or how-to articles. A good web portal will enable your customers to find the desired information themselves, without having to contact you for help.

You Will Be in Good Hands!​

Do you know what Huawei, BMW, Yamaha, O2 and Oxford University have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required

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