Customer Portal Software for Better Customer Experience

Setup a Customer Portal with Knowledge Base, Forum and FAQs. Offer self-service and let customers check in on progress of their support queries.

Happy customers

Adapt The Looks to Fit Your Brand

70% of customers prefer to look for answers before contacting customer service. Setup a Customer Portal with just a few clicks, create a Knowledge Base and adapt it to your company's design without coding with just a few clicks. Generate a Forum so your customers can help themselves and discuss new functionality or improvement suggestions.

Search engine discoverability

Faster responses and Improved Customer happiness

WYSIWYG Editor for clean design

Why LiveAgent?

  • LiveAgent's has been voted the best Customer Portal Software for SMB in 2018
  • Customer Portal is included in the Ticket plan ($9/month)
  • You can opt in for ticketing, live chat, call center and social helpdesk functionality too
  • Automate your customer support and provide answers even when offline
  • Equip your helpdesk agents with pre-made answers and canned messages
  • Adapt your knowledge base to fit your company's brand design with a few clicks
  • Improve relationships with your customers

Quick answers for self-service

LiveAgent offers a knowledge base that is customizable with a WYSIWYG editor, can be used as a public knowledge base, internal knowledge base for your customers or agents or a general FAQ resource. Let your customers do self-service by providing answers to their most common questions.

Provide answers even when offline

Let customers help themselves

Choose from pre-defined themes or adapt the design with a few clicks

Over 21,000 businesses can't be wrong.

See our success stories or testimonials for more...

96% Satisfaction
based on 15291 customer reviews

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Pricing

Ticket

  • Custom Domain
  • E-mail Ticketing
  • Contact Forms
  • Automation, SLA, API
  • Forum & Knowledge base
  • iOS & Android apps
$9 /agent/month

Ticket+Chat

  • All from Ticket +
  • Live Chat
  • Visitor Monitoring
  • Chat Invitations
  • Feedback Management
  • Multibrand Support
  • Chat Reports
$29 /agent/month

All-Inclusive

  • All from Ticket+Chat +
  • *NEW* Cloud Call Center
  • Advanced Social Channel
  • Time Tracking
  • Audit Log
  • Advanced Reports
  • Gamification
$39 /agent/month

or buy aDownloadable licence

  • One time fee only
  • Installed on your server
from $11,950

Compare the plans

Ticket Ticket+Chat All-inclusive
Agent seat ?Purchase at least 1 seat to get started. $9/month $29/month $39/month
Custom domain parking
E-mail Ticketing?LiveAgent grabs all your incoming emails and transforms them into tickets for better access and management.
Contact forms ?Predefined and customizable contact forms can be placed anywhere in your website.
Merge tickets ?Merge multiple tickets into 1
Split tickets ?Split 1 ticket into 2
Custom mail templates ?Adapt your email templates accordingly to your company, brand, product, country or language
Ticket mass actions ?Resolve, postpone or delete multiple tickets with one button
Export tickets ?Export tickets into CSV with a click of a button
Email notifications ?Email agents and/or customers on updates about their tickets
Custom ticket fields ?Create custom fields for tickets to track additional data
To Solve Algorythm ?Force agents to answer tickets from "To solve button" only.
Canned answers ?Equip your team with most used sentences by pressing a keyboard shortcut
Rules & Time rules ?Automate your workflow with Rules and Time rules
Advanced SLA with Reports ?Setup SLAs easily. This feature comes with advanced SLA reporting.
Business hours ?Does your helpdesk operate in specific business hours? Set them up easily.
Internal tickets ?Create internal tickets which can work as tasks for your colleagues
Contacts & Contact groups ?Keep information about your contacts and assign them into contact groups
SPAM filters ?Get rid of SPAM with intelligent spam filters.
Attachments ?Attach files easily with Drag&Drop
Load data from your CRM ?Load data about your customers via API
API & Integrations ?Connect LiveAgent with other apps via API or Pre-made integrations
Multibrand Support ?Support multiple brands from 1 LiveAgent account, adapt email templates per brand
Reporting ?Get advanced reports on tickets, chats, calls, worktime and more
Knowledge Base ?Provide answers even when your agents are offline
Customer Forum ?Let your customers discuss questions or issues publicly in a Forum
Customer Portal ?Customizable support portal is a place where your customers can log in and check status of their tickets
Ticket satisfaction survey ?Collect feedback from your customers about provided support
iPhone/Android apps
EU/US Data Center
Live Chat ?Insert a Live Chat button on your website. Copy-paste a short code, no HTML skills required.
Real-time visitors monitoring
Chat invitations
Chat Satisfaction Surveys
Feedback management ?Insert feedback buttons and collect important feedback from your customers.
Call center support?Phone to PC and PC to PC calls are supported with LiveAgent+Twilio integration.
Video call?Completely browser based video call, without any 3rd party application. If you need a more personal way of communication with your customers, video chat comes in handy.
Interactive Voice Response?Increase effectivity of your call center by introducing an IVR
Call routing & transfers?Automatically route calls based on intelligent presets. Soft transfer calls to other agents.
Hardware IP phone compatibility ?Connect LiveAgent with most popular hardware IP phones on the market.
Unlimited call storage ?Store your call voice recordings with no limits
Gamification ?Award your agents and let them compete between each other. Increase their efficiency.
Sound configuration ?Customize or disable any sound that is played in LiveAgent. $5/month
Facebook ?Complete social media customer support solution. $6/month
Twitter ?Complete social media customer support solution. $6/month
Audit Log?See timestamps of all changes in the application $9/month
Search & replace ? Search string in every incoming message and Replace it with something else before being displayed or stored in a database. $9/month
Time Tracking?Time tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility on the overall help desk performance. The time spent is tracked automatically for each ticket when this feature is turned on. $19/month
Additional Knowledge Base $19/month $19/month $19/month
Branding Free $19/month $19/month $19/month
Customer Service 24/7 24/7 24/7
White Glove Setup
LiveAgent
Help Desk Software & Live Chat
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