Encourage customers to send you new ideas and feedback for future development. Discuss each idea with your customers in an easy-to-use feedback forum. Do you know what the most important features for your customers are? Let them vote! Clearly communicate the progress of implementation with your customers through the best knowledge-based software around.
Feedback buttons
- Adding a Feedback Button to your website enables your visitors to give you feedback and suggestions or vote for existing ones.
- Once a customer submits Feedback, a ticket is created so that you are notified and can respond if needed.
- You can have multiple feedback buttons searching on different Feedback boards.
Collect important Feedback from your customers by placing a Feedback button anywhere on your website. Customize the Feedback button to fit your business.
Choose from numerous predefined Feedback button positions and styles:
Haven’t found the right style for your Feedback button? Don’t worry, you can create a custom one by uploading an image or by writing your own HTML code.
Allow your customers to search for help
Add a search bar to your knowledge base to make it easier than ever to find important information. Try it today. No credit card required.
Knowledgebase resources
To promote a customer portal, an efficient way is to email clients about its benefits and encourage them to join. An invitation email serves as a reminder informing clients about the availability of the portal. It's important because clients may not know about the platform's existence. Invitation email templates serve as a way to make it visually appealing and persuade recipients to create an account. Two follow-ups within a week are enough, but one should not be too pushy. Ideally, an invitation email should be sent after a few days or weeks after customers start using the product or service.
Surveys are an effective way to improve your marketing strategy by gaining customer feedback, but getting users to complete them can be a challenge. Offer incentives, keep the survey short, explain the purpose, and share the results to encourage responses. The average survey response rate is around 10%, so offering incentives like a discount code can increase response rates. The article provides survey email templates, including one that offers an incentive with a discount code. The email should explain why the feedback is important and thank the customer for their time. It's recommended to use email surveys because they're cost-effective and allow for honest responses.
Don’t Listen To Your Customers – Do This Instead | Kristen Berman | TEDxBerlin
Videos - Dont Listen To Your Customers Do This Instead Kristen Berman Tedxberlin
Call center transition checklist
This article provides a checklist for transitioning to a new call center software provider. The checklist includes understanding the company's needs, analyzing the current provider, creating a list of criteria, conducting deeper research on potential providers, testing providers, and making a decision. It is important to ensure a smooth transition to avoid potential problems and maintain high-quality customer service. The article is useful for project teams, management teams, business owners, team leaders, and business stakeholders.
