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What is Shopify?

Shopify is an commerce app that lets people and businesses create online stores and sell products and services. It comes with services and features like shipping, marketing, payments, and customer engagement tools. With Shopify, you can easily set up your new e-store and start selling your product or service. 

Shopify is one of the platforms that every entrepreneur should be using. With this easy to use eCommerce solution, entrepreneurs save time and money, so they can focus on other aspects of their business.

How can you use it?

You can use the Shopify store integration to provide quick and efficient support to your customers or clients. With LiveAgent email integration and features, you can keep track of your e-store emails, provide phone support to customers but also place a real-time live chat button on your webpage that allows faster response to actions.

Customers will see it instantly and they can contact you immediately to ask about your product information, solve issues, and more. This can greatly improve customer engagement and also customer satisfaction. 


  • Manage your customers seamlessly
  • Provide quick support for customers 
  • Live chat button increases engagement and satisfaction
  • Turn leads and viewers into paying customers

How to integrate Shopify with LiveAgent plugin

By using this integration you will be able to see your customer’s orders in the ticket detail section of your LiveAgent account. Please follow the integration instructions below to get started.

  • In your LiveAgent account navigate to Configuration>System>Plugins and click on Activate button in the “Shopify Integration” section.
  • This plugin can be used in cooperation with a private App of your Shopify account. Log in to your Shopify admin panel and navigate to the Apps section.
  • When being in the Apps section, click on “Manage private apps”.
  • After that proceed with creating a new private app.
  • To be able to use LiveAgent with your Shopify Store, you need to allow permissions that are disabled by default. Therefore click on “Review disabled admin API permissions.
  • Scroll down to “Script tags in your store’s theme template files” and set permissions to “Read and write”.
  • Now you will have a visible API key and password that is required later.
  • Now go back to your LiveAgent dashboard and fill the details that are visible in the previous step.

How to integrate Shopify via Zapier

Zapier integration platform is made for an easy, quick, and intuitive setup. Besides simple email address integration such as Google’s Gmail, it can help you connect two applications or platforms with triggers and actions. A trigger in one app will activate action in the other for an improved workflow. You can create more than one integration and you can pick and configure them so they work as you want them to. There is no coding experience required for this. 

LiveAgent and Shopify integration page on Zapier
LiveAgent + Shopify

Let’s go through the steps. If you have never created a Zapier integration before, you need to sign up and create an account. You can do so by click on this link. When you’re done, go to the LiveAgent + Shopify integration page on Zapier

Select trigger and action on Zapier
Select a trigger and action

When you scroll down, you can see the Connect LiveAgent + Shopify in minutes section. Here, you can select your desired trigger and action. You can pick anything you want from the list and create a connection. As an example, we’re going to show you integration with Shopify trigger New Product and LiveAgent action New Conversation. When you’re done, click the blue button underneath. 

Selected trigger New Product and action Create conversation
New product will create a new conversation

Now, you have to configure your trigger. So go ahead, log into your account, and start setting the trigger. The process is quite easy and you need to fill out only a few details.

Shopify trigger configuration on Zapier
Shopify configuration

When you’re done, we recommend you to test the trigger to make sure it works as you want it to. 

Trigger test of Shopify on Zapier
Trigger test

All that’s left to do is to set up your action. Fill out the required fields, such as email. If you want to specify the action further, go ahead and fill out the non-required fields.

LiveAgent action setup on Zapier
LiveAgent configuration

When you’re done, do another test of the integration to see if it works. 

A successful test of LiveAgent and Shopify integration
Integration test successful

If you successfully completed previous steps, your integration is done so let’s test it out. Go to your Shopify product section.

Products section in Shopify
Products in Shopify

Create a new product.

Creating a new product in Shopify
Product creation

Have a look at your LiveAgent tickets. Your message notification will appear within seconds. If everything works, you successfully connected two applications to work together.

A new ticket that has been sent from Shopify after creating a product
A new conversation in LiveAgent

Check out other features and integrations to help you with your leads, managing orders, and more. 


What is Shopify integration in LiveAgent?

LiveAgent provides Shopify integration for customers that would like to implement live chat into their e-commerce shop.

How can you integrate Shopify with LiveAgent?

Here is a quick step-by-step guide:

1. Navigate to Configurations

2. Click on System > Plugins

3. Fill in the details from your Shopify store 

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