Numerous researches have proven that live chat has become and still remains the most popular digital customer communication channel. It is also one of the most flexible tools you can use on your website for a variety of purposes – from customer support to proactive sales and marketing. The following proven examples of ready-to-use live chat scripts (canned responses) for the most common live chat scenarios will help your agents to:
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Live Chat scripts have many benefits. The live chat scripts enable your agents to respond faster, maintain the right tone of language. Moreover, they improve customer satisfaction and increase conversions.
Numerous researches have proven that live chat has become and remains the most popular digital customer communication channel. Live chat for website users know that it is one of the most flexible tools you can use on your website for a variety of purposes – from customer support to proactive sales and marketing.
Asking for forgiveness is a simple way to take responsibility for a mistake. Plus, it’s the best way to gain the trust of your customers. They will appreciate your honesty and will be more likely to do business with you again.
Free live chat software for your website
Live chat software is becoming increasingly popular among businesses as it allows for direct communication with customers in real-time. Free live chat tools are available, which can be integrated into a website and offer benefits such as personalized customer experiences and better brand interactions. Using live chat can strengthen the link between a site and its visitors because it allows companies to capture and strengthen a customer's interest in the offered products or services. Advantages of live chat include following future trends, faster responses, availability 24/7, personalization, and a streamlined sales process.
LiveAgent offers automatic chat distribution to improve agent efficiency. There are multiple routing options, including random assignment and prioritizing agents with previous communication. Other features include chat history, proactive invitations, and online visitor information. Businesses can try LiveAgent for free with its 14-day trial.
LiveAgent offers over 15 advanced live chat features that'll help you engage with your customers and provide better customer service.
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