Connect your social media channels with LiveAgent and organize all customer service requests in one reliable solution. The LiveAgent ticketing system allows you to manage tickets from Facebook, Instagram, Twitter, Viber and WhatsApp in one convenient place. With a fully-featured communication platform and help desk tool in one, keep your social interactions high.
Social media customer service is a relatively new software niche. This system enables you to communicate effectively with your audience by gathering all messages and mentions of your brand across different social networks in one place.
The main benefit of an omnichannel help desk system is that it enables you to see customer interactions from other customer support channels in a single dashboard. In addition, every message is collected inside a universal inbox and then transformed into unified tickets with the hybrid ticket stream.
The most important thing is to consider all of your requirements and expectations. The first step is to check if you want to add other communication channels to your communication system and if you want to unify all of your communication in one location. Second, check whether you need live chat, email, telephone support, or a customer portal. The next thing you need to consider is features and integrations. Finally, compare prices to find the best value possible.
Connect accounts from every popular social media platform and let LiveAgent handle your accounts
Connect your Facebook accounts and monitor everything without switching between tabs or accounts. LiveAgent can help you manage social media customer support from your universal inbox. The integration is easy. Simply connect your Facebook pages to your LiveAgent inbox in configuration and get started. Any comments and likes of your social posts as well as customer queries will be automatically converted into tickets. Build an audience and provide a great customer experience with a popular social media platform.
Take care of any private Facebook message with Messenger included in your inbox. LiveAgent can gather all messages and help you get through any customer issue with ease. It’s compatible with our productivity features, so replying with LiveAgent is a lot more organized, reliable, and faster than before. Sort through your messages and answer conveniently from our universal inbox. Take advantage of a wide range of readily available ticketing features that seamlessly translate into Messenger ticketing.
LiveAgent’s Twitter integration enables you to monitor all @mentions of your page or any #hashtags of your choice. Simply connect your Twitter account with your LiveAgent dashboard and choose which hashtags and mentions you want to monitor. All monitored hashtags and mentions will be automatically converted into tickets that will automatically assign to whichever department you choose. LiveAgent will automatically fetch all Tweets with your monitored keywords, and you can start replying to them from your dashboard.
Your customer service strategy can work well with your Instagram social media strategy. Enable Instagram in LiveAgent and reply to any post, mention, comment you get. Increase your response time with a dedicated ticketing system and empower your customer service team with the right features. Instagram can become one of the best social platforms you can use for handling customer requests. Don’t forget to use it to promote your brand while you’re out there providing support.
Agents can also solve customer service issues via Viber, one of today’s most popular messaging platforms. LiveAgent will streamline all messages from this platform into your ticketing system, where they are transformed into customer tickets. You can easily reply to them from the universal inbox. Viber works well as an addition to your social channels for customers who prefer messaging platforms. Replying to Viber messages works seamlessly with other communication channels in your ticketing.
If you’re using Slack for socializing with your colleagues, take advantage of our integration. Keep yourself notified about any new customer tickets or changes in ticket statuses. We have a built-in Slack plugin inside LiveAgent so that you won’t miss out on anything important. Simply flick the switch in settings, and receive LiveAgent notifications in a dedicated Slack channel. This integration is highly customizable – you can specify what type of information you want to get and select rules for sending notifications to particular contacts or channels.
WhatsApp is the most popular social messaging service in the world. Our integration allows customer service agents to use another important customer communication channel. Transform your messages into tickets for easy solving, and stay popular with your customer base with their favorite messaging service. All you have to do is add your WhatsApp account to LiveAgent, and you can start replying to messages from your customers. The WhatsApp integration works well with our ticketing features so that you can provide faster and more reliable support.
Agents can answer customer questions easily with our fully featured universal inbox. Connect your social media accounts from Facebook, Twitter, Instagram, and Viber to provide quality customer care services with better efficiency.
Refine customer journey with:
Simply add every important social channel for customer service. Connect your social accounts, manage your social profiles, and create a loyal customer base on their favorite platform.
Any private message from any social media platform is organized in the universal inbox. The best part is that the universal inbox streamlines communication from all communication channels and helps you gather customer communication into ticker threads. All customer support processes get easier when information is in the right place.
Effective customer service can be further enhanced with custom rules for automation. These can help you provide faster and more efficient customer interactions while assisting you with repetitive and mundane tasks. Rules can be customized and applied to various situations and tasks to help you create a better workflow and sort through customer messages faster.
Customer support teams come with varying specializations. Divide your customer service reps into departments and get your customers to the right experts every time. You can also use tags to mark down customer inquiries or customer comments. Tags serve as categories for your inbox, so you always know what type of issue you will be dealing with.
Reduce response times and improve customer service with canned messages and predefined answers. LiveAgent supports various attachment types when replying to a ticket. Feel free to leave notes for your fellow agents in tickets and inform them about customer concerns or positive interactions anytime you need to.
Find out why companies started utilizing social media as one of their main customer service channels.
Don’t know what your previous conversation with a customer was about because it was on a different channel? LiveAgent keeps track of that.
Do you switch between different types of software often? Let LiveAgent do the work for you.
Do you manage multiple profiles on different social networks? With LiveAgent you can manage them all from one dashboard.
Take a look at some of the most important statistics about social media customer support and find out why you should utilize social media for customer support
Social media customer care is becoming a necessity in the world of business. Reach both existing and potential customers with your social pages. Provide buying advice and social customer service to your audience.
of customers expect social media service
Social media has become essential for customer service. Enhance your social media presence and be there for your audience.
Research shows that handling customer complaints and requests over social media has a high satisfaction rate. Improve customer satisfaction with LiveAgent and up your customer support game.
A high percentage of customers are satisfied with the way their problems are resolved via social media. Don’t cut corners on quality social customer care and improve it today.
Handle interactions with customers a lot faster with LiveAgent as your social media solution. Reply with speed and provide insightful advice and answers on a consistent basis across your social channels.
of customers expect a reply in 24 hours
Get the best results on customer satisfaction surveys and provide quick customer service activity on social media.
Find a social media support software that brings you the best value and saves your budget. Start the comparison and find the right features for the right price.
We carefully selected features in our pricing plans so you can pick the most affordable plan with the best value. Pay only for what you use without breaking your budget.
LiveAgent is a comprehensive customer service software that improves response speeds, customer engagement, and loyalty. It offers various features and affordable pricing, making it a recommended alternative for businesses looking to enhance their customer experience.
LiveAgent is a highly recommended system for customer support. It offers contact forms, live chat, databases, and integration with social networks. The service works well on mobile platforms and has great functionality. Many users have switched from ZenDesk and other platforms to LiveAgent because of its affordability, features, and excellent support team.
LiveAgent is a trusted and highly-rated help desk software that offers a variety of features and integrations. It provides language adaptable widgets, multiple language support, and a 14-day free trial. With pricing plans starting from $9/month, it is an affordable solution for efficient customer service and communication.
LiveAgent is a customer service software that offers various tools and services to improve customer engagement and loyalty. It is highly rated and recommended for businesses looking to enhance communication and customer relationships.
LiveAgent is a reliable option for improving customer relationships and communication. It offers various features and integrations for businesses.
LiveAgent is a highly-rated help desk software with over 179 features and 40 integrations. It offers language support, savings, and a free trial.
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