LiveAgent supports multiple social networks and collects all the messages and mentions into the one dashboard.
Omnichannel helpdesk software collects customer interactions from several sources and organizes them logically in one place. This allows you to focus on the most important business tasks while keeping your customer satisfaction high.
Social media support by LiveAgent lets you reply faster and better.
Why companies started to talk to their audience on social media with LiveAgent instead of switching between the tabs?
Don't know what was your previous conversation with a customer on a different channel? LiveAgent keeps track of that.
Are you switching between a different piece of software too often? Let your software work for you rather than you working for it.
Are you relying on notifications to let you know when customers reach out on social media? LiveAgent pings you immediately.
Are you managing multiple profiles on different networks? LiveAgent can collect, respond and store all of them.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO
You don't have to spend hours on social media.
Every message from social media channels will end up in the same place as emails, chats and calls.
Choose from hundreds of triggers and conditions to automate your workflow and processes.
Use specific tags or separate department to manage your social media support channels.
Increase your productivity by using canned messages, adding attachments and inserting notes.
LiveAgent took different approach then the rest of the field. We offer certain channels as add-ons, which saves your bill, especially if you have large number of agents. Pay only for what you use with our transparent pricing.
Pay for social media channels only when you need them.
Every single LiveAgent feature including social media support
LiveAgent integrates directly with the most popular social medias such as Facebook, Twitter and Instagram. Keep your presence on different portals under one roof and handle the incoming inquiries smoothly and easily.
Facebook allows you to fetch incoming messages from your customers and reply to comments on your posts on the wall. This way you can provide even better customer support and be accessible to your customers from the environment they know very well.
Twitter integration on the other hand gives you access to the tweets you were mentioned in, so that you can easily retweet them or reply to them.
By streamlining your social customer service into help desk software you are getting advantage over your competitors. Customers want to approach you without the need to visit several different places.
Good ol' regular emails are slowly being replaced by real-time live chat, call center software and also communication handled on social media platforms. Especially millennials like to use social media to get in touch with brands.
Here you can provide, quick and immediate responses. Build on this attitude and provide even faster, convenient and seamless customer support.
LiveAgent adapts to your company size and industry. We've been helping organizations of all sizes and types. Check what is their experience with using our solution.
Start-ups & SMBs
Edu & NGO
Ecommerce & Services
Travel & Hotels
Marketing & Telco
Social media customer service is relatively a new software niche. Its main objective is to collect every message and mention of your brand on different social networks into the one system, where you communicate with your audience.
The main benefit is that being part of the omnichannel help desk system is that you see customer interactions from other channels in the same place and every message is collected inside the universal inbox, transformed to unified tickets with hybrid ticket stream.
If you have decided to start supporting your social media audience outside of the specific networks, you might want to write down all the requirements for the system. In the first round you should check if you want to move your email communication into the same place, where you will receive social media messages.
After that you might consider offering live chat support, adding inbound call center or providing self-service support via knowledge base. Last but not least, you might want to have one place in form of customer portal, where users can find all their requests, submit questions to forum or suggest improvements or provide feedback.
If you are looking for the best help desk system with social media support, comparing different alternatives is a must. The multi-channel help desk contains much more than just social media connectors. Even though you might not need every feature, having an option to add a certain channel while your business is growing is essential.
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