What is Instagram?
Instagram is a social media software focused on sharing photos, pictures and videos. Instagram is one of the most used social media and brings business to a large number of companies worldwide via sales. Instagram is becoming popular as a customer service tool.
How can you use it?
Keep track of new Instagram customers and new media posted in your account from your dashboard. Manage customers and start conversations with them from your LiveAgent.
Benefits
- Keep track of your Instagram account from your dashboard
- Interact with customers without switching platforms
- Increase your workflow
How to integrate Instagram with LiveAgent
LiveAgent has a native Instagram integration available. To set it up, follow the guide below and add Instagram as one of your customer support tools.ย
Open your LiveAgent and go toย Configuration > System > Plugins.ย Find Instagram in the list of plugins and click on theย Activateย switchย on the right. LiveAgent will restart after this.ย
After the restart, you can find Facebook and Instagram section on the left configuration panel. Click on the account section below Facebook and Instagram.ย
Instagram integration works together with Facebook. If you donโt have an Instagram account connected to your Facebook page, you can do so in your Facebook page settings as shown in the picture below.
Click on the orange plus button at the top to add your Instagram and Facebook account.ย
Provide necessary permissions to Facebook and Instagram to handle your data. If your Instagram page is connected to your Facebook page, it can be added with your Facebook page.
Thatโs it, now you can follow your comments and reply to them via LiveAgent.
How to integrate Instagram with LiveAgent via Zapier
Instagram can be also integrated via Zapier. Itโs a platform that creates integrations of various kinds between two apps. The process is very simple and it can be finished within minutes without any coding knowledge.ย
Youโre going to need a Zapier account. If you donโt have one, you can create oneย at this link. Go to theย Instagram + LiveAgent integrations pageย on Zapier.ย
Scroll down until you see the Connect LiveAgent + Instagram in minutes section. This is where you can pick a trigger and an action.
Now set up your Instagram trigger. Select your Instagram account and test the trigger.ย
Now set up your LiveAgent action. Just like before, log in to your account and continue. This part may require filling out more fields, depending on what kind of LiveAgent action you picked.ย
Do one final test of the integration to see if it works.
Go ahead and check your LiveAgent. If LiveAgent finds a new post in your Instagram account, you will find a message informing you about it in your ticketing system.ย
Frequently asked questions
What is the Instagram integration inside LiveAgent?
LiveAgent allows you to connect your Instagram with LiveAgent so that your customer service team can efficiently reply to any mentions and comments. As a result, you can always stay on track with your social media presence and build strong customer relationships.ย
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What are the benefits of Instagram integration?
The benefits include: the improved customer service workflow, the ability to communicate with your Instagram audience/customers from one Universal inbox.
Sandbox is an internal-only LiveAgent account used for operational testing and checking new functions before public implementation. It usually comes as a 14-day trial, but extensions are available upon request. LiveAgent offers a sandbox, and if the trial period is not enough, users can request an extension. The solution helps identify potential problems and demonstrate actions to team members.
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