Are you tired of boring ticketing software? So are we. With LiveAgent, your emails, chats, calls, social media mentions, and other channels will end up in one universal inbox and with the help of advanced automation rules and integrations your customer service nightmare will end with the simple click of the “Sign Up” button.
The ticketing system converts customer requests into tickets that can be easily distributed amongst a customer support team. This can greatly improve ticket management because help desk agents can access and solve customer queries efficiently from one place.
LiveAgent ticketing software automatically tracks and transforms all your customer issues into tickets. Every incoming form of communication is transformed into tickets for better convenience and task management. The user interface is adaptable, and intuitive.
Improve your website and start conversations with visitors thanks to modern messaging software. Increase customer loyalty with fast response to chat requests thanks to a powerful tool. Take a look at what your customers and customer service teams get with LiveAgent.
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LiveAgent is an IT ticketing software that combines multiple channels such as emails, chats, calls, and social media to provide holistic customer service to your customers. But it doesn’t stop there. LiveAgent offers a customer portal with multi-knowledge base support, forums, and customer feedback & suggestions. Discover what the most advanced helpdesk ticketing system has to offer for your organization.
An incoming ticket can come from any channel each time a customer contacts support. LiveAgent organizes all communication, so you don’t have to do long searches. Keep any customer demand in one help desk ticket thread, no matter if it comes from email, live chat, or social media.
Use Canned responses to answer commonly asked questions in customer tickets, and cut down agent response times. A help desk team can solve common issues significantly faster, and focus on more elaborate customer queries. Stay focused on what requires your attention.
Explore how ticketing can help you with handling customer requests, increasing customer retention, or improving customer happiness
Satisfy your customer with a ticketing system that can help you provide faster, and more knowledgeable replies. Offer convenience for your customers and reply across multiple channels while keeping everything organized.
of consumers expect speed and convenience
A majority of customers consider speed, knowledgeable help, convenience, and friendliness as important elements of customer service.
Customers appreciate good customer service in any business. Increase your earnings with faster and reliable support, while cutting costs on the customer service department with one dedicated help desk ticketing system.
are willing to pay for good service
Cut your costs while earning more. Customers are always willing to pay more for a great customer service experience.
Thankful customers always appreciate good service and knowledgeable help from customer support agents. Improve your customer service during high ticket volume times and build strong customer loyalty with great interactions.
Higher satisfaction rates
Provide personalized conversations and make your customers happy. Our fully-featured live chat software can help you with customer satisfaction, and great agent experience.
No contracts, no hidden fees–month-to-month billing only. Fully transparent pricing, billed only for real usage every month. Select the right plan and start providing the best customer support.
For Small Businesses and Entrepreneurs
Live chat features on top of standard help desk functionality.
Provide the best customer care and organize your inquiries with ticketing
Become familiar with ticketing solutions and learn about the software commitments. These include base pricing, software or hardware requirements, built-in features, integrations, supported customer communication channels, and even customer support for help desk users. Once you get all the vital information, you can make an informed decision about what software is best for your situation.
The most common issues regarding choosing the best ticketing software for your business include pricing options. Ticketing software prices depend on a few factors, such as basic features, custom integrations, reliability, and more. Make sure to consider all of these options and compare pricing tiers to ensure you will get the software you need without overpaying.
Any help desk software should provide stellar support for its users. Therefore, user-friendly self-service options and direct contact options are a necessity. LiveAgent customers can contact our 24/7 support line via email, live chat, or phone at any time. You can also browse through our external knowledge customer base for self-service options.
Provide stellar customer service with a selection of tools that help you reach every important customer channel. For example, give your customers the options to contact you via email, live chat, calls, or even social media. With the addition of a customer portal and external knowledge base, you can ensure your customers will find their preferred option.
Are you feeling overwhelmed with incoming requests? Every good ticketing software can help you scale up whenever necessary and help you create room for more customer support agents. It works the other way around too. Feel free to downgrade whenever you feel like you’re overpaying for features you don’t use.
Your customer support team should have everything necessary to provide support. Software limitations don’t have to be a necessarily bad thing, especially for help desks that don’t require every tool and feature software can offer. Consider everything you need and pick the best options for a fair price.
Customer service reps should work as a unit. Take advantage of help desk collaboration tools, share customer profiles, and easily cooperate on customer issues. Anyone can pitch in. LiveAgent can help you with notes, tags, contact information, and splitting customer tickets when necessary.
Recommended for everyone looking to provide stellar customer service across every channel
LiveAgent makes a great general-purpose help desk system capable of handling almost any type of customer support. It comes with the support of email, live chat, call center, social media, and customer portal with a knowledge base. LiveAgent also offers a variety of productivity features, analytics, and a large number of native integrations with other helpful software. Furthermore, LiveAgent customer support agents are available for everyone 24/7.
LiveAgent customers include some of the very well-known companies such as BMW, O2, Yamaha, Slido, Forbes, Nascar, and Airbus.
LiveAgent offers four plans with a variety of features and access to communication channels. Pick the one that suits your needs for a fair price. Furthermore, you can always buy separate features without upgrading your plan.
Free $0 per agent/monthOur free account offers ticketing features that will serve you well if you're not looking to provide customer support on a large scale.
Ticket $15 per agent/monthLiveAgent ticketing that can handle all of your email communication. The plan comes packed with useful ticketing features that can help your day-to-day activities, as well as a customer portal with external and internal knowledge base.
Ticket + Chat $29 per agent/monthAdd the fastest live chat widget on the market as an addition to your website. Get a fast and popular communication channel as an addition to your ticketing. You also get powerful website tracking and other great chat features.
All-Inclusive $39 per agent/monthOur All-Inclusive plan contains everything mentioned in previous plans and adds call center capabilities with unlimited call recordings, IVR trees, and video calls. Social media multi channel support is also included so you can add your Facebook, Instagram, Twitter, and Viber accounts.
LiveAgent has thousands of customers from various business areas and industries worldwide. Customers are individuals and businesses of all sizes. LiveAgent is a multi-channel help desk that lets you provide support via every important customer channel. Our ticketing system software can help you handle emails, live chat, calls, social media, and a customer portal with a knowledge base. Everything is supported by more than 130 features, and you can create over 195 integrations with other software. LiveAgent also offers 24/7 customer support for every client.
Recommended for everyone looking for a well-rounded help desk software with easy use
Like LiveAgent, Zoho Desk provides an all-in-one customer support solution for an affordable price. It lacks some features, such as geotargeting or website visitor tracking but excels in everything it offers to customers. Zoho Desk is one of the most well-established and reliable help desks available today.
Zoho Desk customers are Daimler, McAfee, RioTinto, Rogers, Essilor, Cummins, and Lycamobile.
Free $0/monthThe free plan includes three agents and offers ticketing features and supporting features, such as SLAs, a private knowledge base, a help center, and mobile apps.
Standard $14/monthIncludes advanced ticketing key feature, social & community channels, and access to integrations. It also has many additional features that enhance help desk support.
Professional $23/monthThe professional plan includes multi-department ticketing, telephony, time tracking, agent collision detection, and other valuable features that further enhance your Zoho Desk.
Enterprise $40/monthThe most expensive plan includes a live chat and the support of Zia - artificial intelligence. This plan consists of all available Zoho Desk features such as multi-level IVR, custom functions, multiple business hours, and a lot more.
Zoho Desk is one of the most used help desks in the world. It helps thousands of help desks provide fantastic support. Zoho Desk is suitable for businesses of most sizes, and it offers an excellent solution for most help desks. The plans include a variety of useful features and separate customer channels that companies can utilize depending on what they need. In addition, Zoho Desk offers fair pricing and reliability.
Recommended for those looking for a help desk with a focus on live chat
HappyFox makes a help desk and dedicated live chat business software packed with various features. The app comes for both Mac and Windows operating systems, as well as Android, iPhone, and iPad devices. HappyFox can be used to handle tickets, chat with website visitors and track their page activity.
HappyFox customers include Sennheiser, Whirlpool, M4Research, Power Quality Consultants, ORD Capital, and Rockhurst University.
HappyFox pricing starts from $29 per month. It can increase depending on the plan you decide to opt for. HappyFox offers four plans to choose from.
MightyThe Mighty plan offers features such as omnichannel ticket creation, knowledge base, migration assistance, and SLA management.
FantasticThe Fantastic plan offers everything from the Mighty plan, plus the addition of a multi-brand help desk, custom ticket queues, 24/7 email support, optional EU data center, and SLA breach notification.
EnterpriseBesides everything from the previous two plans, the Enterprise plan offers proactive agent collision, task and asset management, 24/7 email and chat support, and uptime SLA.
Enterprise PlusThe Enterprise Plus plan offers every possible feature from previous plans and adds agent scripting, 2 TB attachment store, all-time reporting history, 24/7 support via email, chat, and phone, as well as customer success manager.
HappyFox is a well-known help desk and chats application suitable for businesses requiring call center capabilities. It’s used worldwide, and it offers comfort and reliability in use. HappyFox offers hundreds of features with an easy-to-use interface in each plan. It’s used by over 12 000 companies worldwide.
Recommended for people looking for a flexible and reliable help desk solution
Zendesk is another well-established and one of the most well-rounded help desk solutions available on the market. At a slightly higher price, Zendesk is made for customer support desks that expect top service regardless of price. You can stay in touch with customers via all-important channels supported by premium features.
Zendesk customers include Dropbox, Etsy, Nokia WiFi Help Center, League of Legends, Kickstarter Support, Zoom Helper, or Ultimate Ears Help Center.
Foundational support 19€ per agent/monthIncludes essential support for email, Facebook, and Twitter.
Suite team 49€ per agent/monthThe Suite team plan offers a ticketing system and messaging across web, mobile and social media. Furthermore, you get access to automation, workflows, up to 50 AI-powered automated answers, unified agent workspace, apps, and integrations, amongst other useful features.
Suite growth 79€ per agent/monthIn addition to features from the previous plan, you get access to a customer portal, AI-powered knowledge management, customizable ticket layout, SLA management, and multilingual support, amongst other features.
Suite professional 99€ per agent/monthThe Suite professional plan includes every feature from previous plans and adds conversation routing based on agent skill, community forums, private conversation threads, advanced voice capabilities, customizable dashboards, and much more.
Zendesk is used by approximately 170 000 customers worldwide. They are businesses of any size or industry that require a reliable help desk solution. Zendesk is one of the most feature-rich solutions you can get for a heftier price. It provides top-notch service, great usability, and a problem-free experience.
Recommended for those that prefer simplicity with standard help desk features
Teamsupport is a ticketing tool with customer management capabilities and many integrations. It’s a great software for collaboration and teamwork, product and inventory management, as well as for analytics.
Teamsupport customers are Asure Software, ICANotes, Form I-9 Compliance, Multi-Systems, Suntell, or RealPlus.
Teamsupport pricingTeamsupport pricing offers quote-based plans with prices starting from $50 per month. In addition, you can pick between Essential, Professional, and Enterprise plans that provide a variety of features for every part of Teamsupport.
Plans include ticket management, customer self-service, knowledge base, collaboration, CSAT, customer support, API, SLA management, and many more useful features.
No matter what plan you choose, real-time chat can have CRM and help desk integrations, security, multi-channel incident management, and standard support as essential features. You can get additional features with higher plans and get chatbots, advanced security, onboarding services, or even premium support.
Features in the plan include subscription revenue management, customer health profile, customer segmentation, email integration, CSM productivity monitoring, and more.
Recommended for people who want an adaptable general-purpose help desk software
Freshdesk is another well-rounded help desk tool that comes with powerful features and the ability to add every important customer channel into a single system. It is one of the most popular help desk solutions used worldwide.
Freshdesk customers include Bridgestone, Lesley University, Pearson, Exabytes, Decathlon, Hired, or 360training.com.
FreeThe free plan includes email & social ticketing, ticket dispatch, knowledge base, ticket trend report, data center location, and team collaboration features.
Growth 15€ per agent/monthThis plan includes everything from the free plan and extra features. Automation, collision detection, marketplace apps, helpdesk report, SLA & business hours, and other useful features.
Pro 49€ per agent/monthEverything from previous plans and adds custom reports & dashboards, extendable API limits, CSAT surveys, custom apps, multilingual knowledge base, multiple products, and more.
Enterprise 79€ per agent/monthEnterprise plan includes everything mentioned before and adds skill-based routing, sandbox, audit log, agent shifts, IP range restriction, email bot, assist bot, auto-triage, article suggester, robo assist, and a lot more.
Freshdesk is used by small and medium businesses worldwide thanks to its fully-featured help desk that supports almost every important customer channel. It is also highly adaptable and adjusts to agent workflow.
Recommended for people looking for powerful CRM ticket software and help desk in one solution
HubSpot Service Hub is a part of a wider package of separate business tools by HubSpot. It offers support of all major communication channels in one help desk platform with everything from ticketing to VoIP calling.
HubSpot customers include Chargebee, iZooto, POSist, Truegrowth, Roambee, E-Zest, or Niswey.
Starter 41€ per monthStarter plan removes branding from live chat, meeting scheduling, documents, and 1-to-1 email. The plan includes a shared inbox, team email, ticket pipelines, simple ticket automation, basic bots, calling, slack integration, templates, and other useful features.
Professional 331€ per month for five paid usersThe Professional plan adds help desk automation, ticket routing, external knowledge base, video hosting, standard contact scoring, forecasting, customer surveys, custom reporting, and much more.
Enterprise 1104€ per month for ten paid usersThe Enterprise plan includes everything from previous plans and adds user roles, hierarchical teams, field-level permissions, calculated properties, record customization, conversation intelligence, goals, playbooks, and more.
Hubspot offers a wide range of solutions, including a marketing solution, customer communication hub, and sales solution. Hubspot is not an all-in-one solution, as they sell their products with separate subscription plans. Hubspot Service Hub is a dedicated customer service platform that can help users handle tickets and connect with other solutions if they wish to do so.
Recommended for those who want a powerful IT management tool with help desk capabilities
Solarwinds offers a wide IT management solution with its own help desk platform that focuses on ticketing service portal and chat. It makes the ideal package for businesses that need to focus on network management, infrastructure monitoring, and other technical services.
Solarwinds customers are AT&T, Ford Motor Company, CBS, MasterCard, Nestle, Blue Cross, and Blue Shield.
Team $19 per user/monthThis plan includes incident management, a service portal, and unlimited requestors.
Business $39 per user/monthBesides features from the previous plan, the Business plan includes a service catalog, change management, SLA, groups, custom roles, internationalization, and real-time 24/7 chat support.
Professional $69 per user/monthThe professional plan adds more features, such as custom fields and forms, advanced automations, network discovery, contract management, license compliance, scheduled reports, API access, and further support options via chat, phone, or email.
Enterprise $89 per user/monthThe Enterprise plan includes every mentioned feature from the previous plans and adds visual CMDB and dependency mapping, multi-factor authentication, onboarding services, and up to 1500 API calls per user per minute.
Solarwinds provides a customer service platform with a primary focus on businesses that deal with network management and IT infrastructure. This makes it ideal for IT service teams who need to handle network and IT infrastructure issues with the users.
LiveAgent offers a state-of-the-art system that can handle every vital customer channel. Every customer channel and powerful tool is backed up by advanced features that help you quickly and reliably solve incoming tickets. Connect other apps with LiveAgent thanks to our integrations and create the ultimate customer service hub for your agents. We care about customer loyalty, and that’s why you can discuss anything with our customer support team 24/7. Get access to our solution for a fair price and get the best value for your money.
Unless you want to focus only on canned responses, your staff should be trained in both basics and advanced sides of ticketing and customer support. That’s why ticketing software should be easy for everyone to learn, even in complex event scenarios, and help your agents learn how to use a fully-featured help desk software. LiveAgent system offers a handy start-up guide that will teach anybody how to set up everything and get started. Our website also includes an Academy. It’s full of articles that cover the entire spectrum of help desk systems such as ticketing, live chat, call center, and more. Furthermore, it can help your agents learn how to become full-fledged help desk experts and reliable customer service agents.
Customer interaction doesn’t always require every tool, channel, or feature at your disposal. Different businesses require different solutions with regard to ticketing challenges. Overpaying for features you won’t ever use can decrease agent productivity and lead to complications with your customer service platform. Make sure to take full advantage of free trials to find out what works for you and what doesn’t.
Trials are important because they allow us to try out the system and its interface with features. Don’t skip on a free trial because of fancy talk just because you read the information on a website. Free trials let you try out basic features and show you how to handle complex events and situations in everyday customer support.
The help desk interface with features you currently pay for may be enough but have you considered what will happen when you upgrade? Most ticketing systems offer various paid plans that come with or without some features. Make sure to pick a solution with a customizable user interface that will allow you to upgrade and cater to your needs when necessary.
The pricing for ticketing help desk software can range from free to very expensive. This depends on many factors. You always need to consider a few things before you decide to pick a system. The costs can vary because of features and their quality, the number of integrations, the popularity of the selected brand, usability in various scenarios, scalability, and many other factors. There are a few pricing models that need to be considered to make sure a help desk system is worth it and suits your business model.
Per ticketPer ticket pricing models let you pay for what you need. This pricing model is ideal for help desks with low numbers of customer tickets. The biggest downside might be a lack of motivation for agents to handle support, as every handled ticket equals a larger sum paid to the service provider.
Per licenseLicense pricing models can include licenses for one or more users. Everyone who has it can use the software indefinitely as long as the price has been paid. The price for a license can be a lump sum or on a subscription basis.
Per deviceSimilar to the license pricing model, you can pay a lump sum or a subscription fee that lets you use ticketing software on multiple devices. The final sum stacks for each device used in a help desk.
Per agentThe agent-based model is the most common and the most preferred as it gives you fair conditions. Your price depends on the number of software users. They can use the software with every paid feature with no limits set by ticketing or runtime.
There are a few key things hundreds of organizations ask on demo calls. First of all, you need to find out what you’re going to pay for. Ask about supported customer communication hub or channel options, as well as features included in plans or supported integrations with other software. Then comes pricing. The total cost of ownership is one of the key priorities.
The implementation of ticketing software is generally an easy process that can differ in a few regards. The main difference is between web-based or application-based software. In general, you skip the installation process with web-based solutions and start using them right away. All you need is to provide your email address and register for a free trial. Once you confirm your email, you can log in and get familiar with the help desk platform. As an example, LiveAgent offers a handy getting started guide right from the start. It leads every new user through a few simple steps that help them get set up their new solution.
Ticketing software has become one of the most essential tools for handling customer support. Managing customer incoming request via ticketing can help you provide faster, more reliable advice, as well as allow agents to handle a larger number of customer requests. Ticketing systems can provide added value to any help desk. This depends on customer communication channels, features, and integrations you decide to rely on, as well as trained customer support agents. Respond to requests with ease, and get the right ticketing software for your help desk.
“Approach each customer with the idea of helping him or her to solve a problem or achieve a goal, not of selling a product or service.” – Brian Tracy
There are many choices when it comes to ticketing software but not all of them are up to the challenge of modern customer support in a particular situation. LiveAgent ticketing software is a multi-channel help desk solution that supports every customer channel you need. Provide convenient communication options and the best customer experience with the right tool. LiveAgent supports email, real-time chatting, call center, customer portal with knowledgebase, FAQs, and forums, as well as social media like Facebook, Instagram, Twitter, and Viber.
Ticket software or ticketing software is an essential tool for providing customer support. Every ticket software includes a ticketing system that gathers communication from selected channels and transforms it into tickets. These tickets are then organized in one convenient dashboard for easy access by help desk teams. The tickets can be easily organized, filtered, and solved by customer support agents thanks to the ticket software capabilities. A good ticket software supports multiple communication channels and offers a variety of features and integrations to further extend its capabilities.
Ticketing software is used by help desk teams everywhere to increase the efficiency and speed of customer support. Because it supports a variety of features and channels, help desk teams can access customer communication faster, and efficiently resolve customer queries. This leads to an increased customer satisfaction rate and a much higher efficiency of help desks. Ticketing software is also a great tool for contact management and an all-in-one tool for communication.
LiveAgent ticketing system comes with a variety of automation options, called Rules. These rules can be custom-made, which makes it easier for any help desk to create a specific workflow. Rules can heavily increase agent efficiency and improve response times. They also leave less room for mistakes, while cutting down costs of help desks. LiveAgent automations can be accessed and set up in configuration options with a variety of options to choose from.
It quite literally cannot be more simple to set up and start using LiveAgent. You can start by creating a free 14-day trial. Enter your email and you’re almost immediately set up and ready to add your accounts. LiveAgent offers a handy Getting Started window after your first setup, so you can follow it to get through the process quickly. Add your email accounts, set up a live chat widget, and a call center. Create your knowledge base and add social media accounts. Get ready to provide awesome support quickly. Another way of extending LiveAgent capabilities is the integration features and plugins.
LiveAgent ticketing software is easy to use by anyone. Once you set it up you will get access to our Getting Started guide that walks you through the entire process of setting up your online help desk. By the time you finish it, you will have learned everything you need to perform essential and advanced ticketing tasks.
LiveAgent is one of the best help desk solutions available for any help desk. It has won numerous awards, such as Best Customer Service Software 2021 award or Best Customer Success Software by Digital.com. Other awards include Leader in Issue Tracking Software or Top Live Chat Software.
Ticketing software most often changes pricing ranges to better suit the requirements of customer support desks. These price changes might also reflect the addition or removal of certain features, added value from integrations, and sometimes even the demand for help desk software in a particular time.
There are multiple statistics and metrics you can track with LiveAgent. For example, you can track agent times spent on providing support, agent ranking, and their achievements with gamification features. There is complete analytics available in the help desk software. Track website visitors or see which channels are the most popular amongst your customers. Keep track of Service Level Agreements with SLA reports and more.
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