Help Desk
Ticketing Software
by LiveAgent
Are you tired of boring Ticketing software? So are we.
With LiveAgent, your emails, chats, calls, social media mentions and other channels will end up in one universal inbox and with the help of advanced automation, rules and integrations your customer service nightmare will end with the simple click of the "Start now" button.
14 Days Free Trial
No CC Required
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Happy customers
Ticketing Software with Intuitive UI
LiveAgent ticketing software automatically tracks and transforms all your customer issues into tickets. Every incoming form of communication is transformed into Tickets for better convenience and management. The UI is adaptable, intuitive and the users simply love it.
"LiveAgent is very user friendly from both customer's and agent's perspective." - Paul Sanders
Why LiveAgent ticketing software?
- Smart ticketing makes it easy to cover all your customer service needs
- LiveAgent is voted as #1 ticketing software for SMB in 2019
- Receive, process and respond to customer service queries with ease
- Automate most common tasks and questions
- Extend your support with Live Chat, Phone or Social channels
- Equip your support agents with pre-made answers and canned messages
- Improve relationships with your customers and increase resolution time
Knowledge Base as part of Ticketing
70% of customers prefer to look for answers before contacting customer service. In addition to ticketing software functionality, in the same package, LiveAgent offers a fully adaptable Customer Portal with Knowledge Base, FAQs and Forum. Let customers help themselves by providing answers even when your agents are offline.
Provide answers even when offline
Let customers help themselves
Choose from pre-defined themes or adapt the design with a few clicks
Inside look on LiveAgent Ticketing Software
What’s under the hood of the most reviewed and highest rated ticketing software? Take a look below.
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Use departments and tags for segmentation and distribution and assignment of tickets.
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Use the extended customer information view to quickly gather information about the customer you are communicating with and access multiple integrations with other apps.
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Ticket thread lets you see all communication with a customer even if it started from a different channel like chat and continued with email.
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Quick Action Buttons help you easily transfer and postpone tickets as well as add notes, and other actions.
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The Left navigation panel lets you quickly navigate across the chat dashboard. You can check all active chats, availability per agent or access settings of chat buttons.
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After Live Chat is initiated, you can see details of the customer chatting with you, like the page where chat was initiated, IP address, or previous communication.
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Thanks to our real-time typing view you are able to see what customer type even before they click "send". You can prepare your answers and amaze them with lightning-speed service.
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Similar to live chat overview, call center offers left panel that will help you navigate inside dashboard in 1 click.
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Call history offers list of all incoming and outgoing calls from LiveAgent with full-text search.
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Action button lets you open a specific call ticket so you can access call recordings and the whole ticket thread.
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Reports are a popular part of LiveAgent. They help you to see department statistics, so you can get a quick overview of what's happening in your helpdesk.
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Inside the dashboard, you can see your online/offline agents and even initiate an internal chat with them!
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With Personal statistics you can see performance your own individual metrics like time logged in or tickets answered.
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Leaderboards are a part of gamification. They make daily work more fun and help to push performance of individual agents as they can compare their performance.
All-in-one ticketing software
Help Desk collaboration
Let your customer service agents help each other and answer tickets faster with multiple collaboration enhancing features
Higher spend
According to reasearch, satisfied customers are tend to spend more
Help desk on the go
Do you spend a lot of time on the go? LiveAgent offers both iOS and Android native apps
Clever ticket routing
LiveAgent automatically selects the most appropriate agent based on SLA priorities
Email ticketing
Smart email ticketing and distribution makes sure no email ever gets lost or answered twice
Seamless Ticketing Distribution
Make sure your customer service Agents always have their optimal load. Define how many Tickets, Chats, and Phone calls they can handle. Automatically rotate phone duty, set pause times and let them rest when they need it.
Assign Tickets at any stage in their life to individual Agents or whole Departments. Set your own Rules and criteria for Ticket distribution based on Ticket parameters, events, or time-based conditions.
Ticket Ownership, Responsibility & Transferring
With LiveAgent, you can easily manage ticket responsibilities. Change the ownership of a Ticket to a different Department or even an individual Agent. Always know who is responsible for solving each Ticket. Never hear that "I didn't know it was my responsibility" again.
Transparent & Fair price for your new Ticketing system
No contracts, no hidden fees, month-to-month billing. Fully transparent pricing, billed only for real usage every month.
Ticket Plan
- Custom Domain
- E-mail support
- Contact Forms
- Forum & Knowledge Base
- Mobile App
$15 / agent per month
Chat Plan
- + Ticket Plan
- Live Chat
- Visitors Monitoring
- Chat Invitations
- Feedback Management
$29 / agent per month
All inclusive Plan
- + Chat Plan
- Call Support
- Video Call
- Time Tracking
- Gamification
$39 / agent per month
And Chose Your Plan Later
Compare Ticketing Software
| Ticket | Ticket+Chat | All-inclusive | |
|---|---|---|---|
| Agent seat ?Purchase at least 1 seat to get started. | $15/month | $29/month | $39/month |
| Custom domain parking | |||
| E-mail Ticketing?LiveAgent grabs all your incoming emails and transforms them into tickets for better access and management. | |||
| Contact forms ?Predefined and customizable contact forms can be placed anywhere in your website. | |||
| Merge tickets ?Merge multiple tickets into 1 | |||
| Split tickets ?Split 1 ticket into 2 | |||
| Custom mail templates ?Adapt your email templates accordingly to your company, brand, product, country or language | |||
| Ticket mass actions ?Resolve, postpone or delete multiple tickets with one button | |||
| Export tickets ?Export tickets into CSV with a click of a button | |||
| Email notifications ?Email agents and/or customers on updates about their tickets | |||
| Custom ticket fields ?Create custom fields for tickets to track additional data | |||
| To Solve Algorithm ?Force agents to answer tickets from "To solve button" only. | |||
| Canned answers ?Equip your team with most used sentences by pressing a keyboard shortcut | |||
| Rules & Time rules ?Automate your workflow with Rules and Time rules | |||
| Advanced SLA with Reports ?Setup SLAs easily. This feature comes with advanced SLA reporting. | |||
| Business hours ?Does your helpdesk operate in specific business hours? Set them up easily. | |||
| Internal tickets ?Create internal tickets which can work as tasks for your colleagues | |||
| Contacts & Contact groups ?Keep information about your contacts and assign them into contact groups | |||
| SPAM filters ?Get rid of SPAM with intelligent spam filters. | |||
| Attachments ?Attach files easily with Drag&Drop | |||
| Load data from your CRM ?Load data about your customers via API | |||
| API & Integrations ?Connect LiveAgent with other apps via API or Pre-made integrations | |||
| Multibrand Support ?Support multiple brands from 1 LiveAgent account, adapt email templates per brand | |||
| Reporting ?Get advanced reports on tickets, chats, calls, worktime and more | |||
| Knowledge Base ?Provide answers even when your agents are offline | |||
| Customer Forum ?Let your customers discuss questions or issues publicly in a Forum | |||
| Customer Portal ?Customizable support portal is a place where your customers can log in and check status of their tickets | |||
| Ticket satisfaction survey ?Collect feedback from your customers about provided support | |||
| iPhone/Android apps | |||
| EU/US Data Center | |||
| Live Chat ?Insert a Live Chat button on your website. Copy-paste a short code, no HTML skills required. | |||
| Real-time visitors monitoring | |||
| Chat invitations | |||
| Chat Satisfaction Surveys | |||
| Feedback management ?Insert feedback buttons and collect important feedback from your customers. | |||
| Call center support?Phone to PC and PC to PC calls are supported with LiveAgent+Twilio integration. | |||
| Video call?Completely browser based video call, without any 3rd party application. If you need a more personal way of communication with your customers, video chat comes in handy. | |||
| Interactive Voice Response?Increase effectivity of your call center by introducing an IVR | |||
| Call routing & transfers?Automatically route calls based on intelligent presets. Soft transfer calls to other agents. | |||
| Hardware IP phone compatibility ?Connect LiveAgent with most popular hardware IP phones on the market. | |||
| Unlimited call storage ?Store your call voice recordings with no limits | |||
| Gamification ?Award your agents and let them compete between each other. Increase their efficiency. | |||
| Sound configuration ?Customize or disable any sound that is played in LiveAgent. | $5/month | ||
| Facebook ?Complete social media customer support solution. | $6/month | ||
| Twitter ?Complete social media customer support solution. | $6/month | ||
| Audit Log?See timestamps of all changes in the application | $9/month | ||
| Search & replace ? Search string in every incoming message and Replace it with something else before being displayed or stored in a database. | $9/month | ||
| Time Tracking?Time tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility on the overall help desk performance. The time spent is tracked automatically for each ticket when this feature is turned on. | $19/month | ||
| Additional Knowledge Base | $19/month | $19/month | $19/month |
| Branding Free | $19/month | $19/month | $19/month |
| Customer Service | 24/7 | 24/7 | 24/7 |
| White Glove Setup | |||
