Help Desk Ticketing Software by LiveAgent
Are you tired of boring Ticketing software? So are we. With LiveAgent, your emails, chats, calls, social media mentions and other channels will end up in one universal inbox and with the help of advanced automation, rules and integrations your customer service nightmare will end with the simple click of the “Sign Up” button.
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Take a look at LiveAgent's ticketing software
Ticketing system is just a part of a much more complex solution
Combine all your communication channels into the universal inbox, a smarter version of regular email. Emails, chats, calls, social media posts and others are all accessible from single place.
No matter where the communication starts, the tickets look always the same. Start a chatting with customer on live chat, continue with follow up via email and finish it via call. All from the same interface and ticket.
Speed up the process of replying to customers by preparing the answers to common demands and questions. Save a short reply and surprise your customers.
Create tickets only visible to your colleagues and assign them to a specific person. Use them as reminders, for the creation of tasks or for making notes to you and your co-workers.
Why Ticketing Software?
Smart ticketing system makes it easy to cover all your customer service needs. Receive, process and respond to requests with ease and improve the relations with your customers.
Business Benefits
Simplify your channels
Automate your common tasks
Have clear responsibilites
Stay organized
Positive Impact
Professional approach
18% increase in conversion rates
Detailed insights and reports
Decreased costs
Over 21,000 businesses can't be wrong
See our success stories and testimonials and find out how can LiveAgent boost your customer support and increase the happiness of your business partners.
Ticketing Software with Intuitive UI
LiveAgent ticketing software automatically tracks and transforms all your customer issues into tickets. Every incoming form of communication is transformed into Tickets for better convenience and management. The UI is adaptable, intuitive and the users simply love it.
Knowledge Base as Part of Ticketing
70% of customers prefer to look for answers before contacting customer service. In addition to ticketing software functionality, in the same package, LiveAgent offers a fully adaptable Customer Portal with Knowledge Base, FAQs and Forum. Let customers help themselves by providing answers even when your agents are offline.
All-in-one ticketing software
Email ticketing
Smart email ticketing and distribution makes sure no email ever gets lost or answered twice.
Clever ticket routing
LiveAgent automatically selects the most appropriate agent based on SLA priorities.
Powerful collaboration
Let your agents help each other and answer tickets faster with collaboration features.
Increased satisfaction
According to marketing reasearch, satisfied customers are tend to spend more.
Seamless Ticketing Distribution
Make sure your customer service agents always have their optimal load. Define how many tickets, chats, and phone calls they can handle. Automatically rotate phone duty, set pause times and let them rest when they need it. Assign tickets at any stage in their life to individual agents or whole departments. Set your own Rules and criteria for ticket distribution based on Ticket parameters, events, or time-based conditions.
Responsibility management
With LiveAgent, you can easily manage ticket responsibilities. Change the ownership of a Ticket to a different department or even an individual Agent. Always know who is responsible for solving each Ticket. Never hear that “I didn’t know it was my responsibility” again.
Transparent and Fair Pricing
No contracts, no hidden fees, month-to-month billing. Fully transparent pricing, billed only for real usage every month. Select the right plan and provide the best customer support.
Ticket
For Small Businesses and Entrepreneurs
Ticket+Chat
For Medium-sized Businesses and Professional Agencies
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha, O2 and Oxford University have in common? You guessed right… LiveAgent!
FAQ
A ticketing system enables customer support teams to manage customer queries. The software creates a ticket from every customer interaction, and collects relevant information to help solve the customer query.
If you’re looking for the best ticketing system, consider user ratings, functionality and price. The best ticketing system should have features such as multichannel communication, ticket assignments, workflow automation, reporting and analysis, knowledge bases and gamification features.
When considering which ticketing tool to use, research its price, functionality and user reviews. Some ticketing tools offer more help-desk functionality than others. For example, LiveAgent is a ticketing tool that also provides a virtual call center in addition to multichannel communication, ticket assignments, workflow automation, reporting and analysis, knowledge bases and gamification features.
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