Are you tired of boring Ticketing software? So are we. With LiveAgent, your emails, chats, calls, social media mentions, and other channels will end up in one universal inbox and with the help of advanced automation, rules, and integrations your customer service nightmare will end with the simple click of the “Sign Up” button.
LiveAgent’s help desk ticketing system integrates with multiple communication channels and offers nearly 200 features.
LiveAgent is an IT ticketing system software that combines multiple channels such as emails, chats, calls, and social media to provide holistic customer service to your customers. But it doesn’t stop there. LiveAgent offers a customer portal, with multi-knowledge base support, forum, feedback & suggestions. Discover what most advanced ticketing
A support ticketing system is just a part of a much more complex solution.
Combine all your communication channels into the universal inbox, a smarter version of regular email. Emails, chats, calls, social media posts, and others are all accessible from a single place.
No matter where the communication starts, the tickets look always the same. Start chatting with the customer on live chat, continue with follow up via email and finish it via call. All from the same interface and ticket.
Speed up the process of replying to customers by preparing the answers to common demands and questions. Save a short reply and surprise your customers.
Create tickets only visible to your colleagues and assign them to a specific person. Use them as reminders, for the creation of tasks or for making notes to you and your co-workers.
LiveAgent ticketing software automatically tracks and transforms all your customer issues into tickets. Every incoming form of communication is transformed into Tickets for better convenience and management. The User Interface is adaptable, intuitive and the users simply love it.
70% of customers prefer to look for answers before contacting customer service. In addition to ticketing software functionality, in the same package, LiveAgent offers a fully adaptable Customer Portal with Knowledge Base, FAQs, and Forum. Let customers help themselves by providing answers even when your agents are offline.
No contracts, no hidden fees, month-to-month billing. Fully transparent pricing, billed only for real usage every month. Select the right plan and provide the best customer support.
For Small Businesses and Entrepreneurs
For Medium-sized Businesses and Professional Agencies
Make sure your customer service agents always have their optimal load. Define how many tickets, chats, and phone calls they can handle. Automatically rotate phone duty, set pause times, and let them rest when they need it. Assign Tickets at any stage in their life to individual agents or whole departments. Set your own Rules and criteria for ticket distribution based on Ticket parameters, events, or time-based conditions.
A smart ticketing system makes it easy to cover all your customer service needs. Receive, process, and respond to requests with ease to improve relations with your customers.
Simplify your channels
Automate your common tasks
Have clear responsibilities
18% increase in conversion rates
Detailed insights and reports
Smart email ticketing and distribution makes sure no email ever gets lost or answered twice.
LiveAgent automatically selects the most appropriate agent based on SLA priorities.
Let your agents help each other and answer tickets faster with collaboration features.
According to marketing research, satisfied customers tend to spend more.
With LiveAgent, you can easily manage ticket responsibilities. Change the ownership of a Ticket to a different department or even an individual Agent. Always know who is responsible for solving each Ticket. Never hear that “I didn’t know it was my responsibility” again.
A ticketing system enables customer support teams to manage customer queries. The software creates a ticket from every customer interaction and collects relevant information to help solve the customer query.
If you’re looking for the best ticketing system, consider user ratings, functionality and price. The best ticketing system should have features such as multichannel communication, ticket assignments, workflow automation, reporting and analysis, knowledge bases and gamification features.
When considering which ticketing tool to use, research its price, functionality and user reviews. Some ticketing tools offer more help-desk functionality than others. For example, LiveAgent is a ticketing tool that also provides a virtual call center in addition to multichannel communication, ticket assignments, workflow automation, reporting and analysis, knowledge bases and gamification features.
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