Looking for a Zoho Desk Alternative?

Discover why LiveAgent is the best Zoho Desk alternative on the market.

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Help desk software comparison
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Fed up with your help desk software?

Zoho Desk is a great multichannel help desk software with competitive pricing. It utilizes a built in knowledge base, AI capabilities and multi-stakeholder process management. However, if you’re shopping around and looking for a Zoho Desk alternative, consider LiveAgent.

LiveAgent is a fully-featured help-desk software which will boost your customer service team’s productivity, increase customer satisfaction, and save you money all at the same time. LiveAgent has served over 15,000 businesses and 150M end-users worldwide. Join them in providing world-class customer service. We make it easy.

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3 Reasons Why Companies Switch to LiveAgent

Find out how LiveAgent stands out from other alternatives

Improved Satisfaction

LiveAgent increases customer satisfaction and improves conversion rates.

Increased Productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

Full of Useful Features

With more than 179 help desk features, providing support will be a piece of cake.

Save more with LiveAgent

Zoho Desk vs LiveAgent at a glance

Features Liveagent Zoho Desk
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Zoho Desk offers ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Zoho Desk offers Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Zoho Desk offers Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service in Ticket.
Zoho Desk offers Self-Service.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Zoho Desk offers a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Zoho Desk offers a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Zoho Desk offers an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Zoho Desk doesn't offer a Viber integration.
WhatsApp
A WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Zoho Desk offers a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Zoho Desk offers knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Zoho Desk offers customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Zoho Desk offers automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Zoho Desk offers API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Zoho Desk offers IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Zoho Desk offers video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Zoho Desk offers unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Zoho Desk doesn't offer unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Zoho Desk doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Zoho Desk offers unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Zoho Desk offers unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Zoho Desk doesn't offer unlimited 24/7 support.
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Powerful Zoho Desk Alternative

Getting the best value for your money is crucial when you’re looking for a great help desk software. That’s why LiveAgent offers 4 competitively priced packages. The core packages feature a hybrid ticket stream, unified omni-channel inbox, reporting, automation rules, and much more! With LiveAgent, you get more for less — so if you’re looking for a fully-featured Zoho Desk alternative, try LiveAgent. Start your free 30-day trial today. No credit card required. 

Get an overview of your customer support

See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings.

Fastest Chat Widget

If you’re looking for a Zoho Desk alternative and speed is a metric that’s important to you, LiveAgent might be what you’re looking for. LiveAgent boasts the on the market — it displays in just 2.5 seconds.

A fast chat widget is the way to go if you want to effectively convert a website visitor into a customer. According to an eMarketer report, 35% of website visitors made an online purchase after using live chat. 

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We're Multilingual

Our software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. We’ve got you covered.

You Deserve the Best

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. That’s why it’s a great alternative to Zoho Desk. LiveAgent saves you time and money, so you can focus on what’s important — building meaningful relationships with your customers.

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LiveAgent vs Zoho Desk Comparison

Check out how we compare to Zoho Desk based on customer reviews on Capterra

ZohoDesk vs LiveAgent comparison on Capterra
Current as of 3/2/2020

See why our Customers Chose LiveAgent

Compare us with other software

Curious to see how we measure up to other popular software solutions? Check out our comparison pages and discover all that we have to offer.

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