Zoho Desk is a great multichannel help desk software with competitive pricing. It utilizes a built in knowledge base, AI capabilities and multi-stakeholder process management. However, if you're shopping around and looking for a Zoho Desk alternative, consider LiveAgent.
LiveAgent is a fully-featured help-desk software which will boost your customer service team's productivity, increase customer satisfaction, and save you money all at the same time. LiveAgent has served over 15,000 businesses and 150M end-users worldwide. Join them in providing world-class customer service. We make it easy.
Find out how LiveAgent stands out from other alternatives
LiveAgent increases customer satisfaction & improves conversion rates.
Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.
Save money! LiveAgent is more cost-effective when compared to other help desk solutions.
With more than 179 help desk features, providing support will be a piece of cake.
Getting the best value for your money is crucial when you’re looking for a great help desk software. That's why LiveAgent offers 4 competitively priced packages. The core packages feature a hybrid ticket stream, unified omni-channel inbox, reporting, automation rules, gamification and much more! With LiveAgent, you get more for less -- so if you’re looking for a fully-featured Zoho Desk alternative, try LiveAgent. Start your free 14-day trial today. No credit card required.
See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings.
If you’re looking for a Zoho Desk alternative and speed is a metric that’s important to you, LiveAgent might be what you’re looking for. LiveAgent boasts the fastest chat widget on the market -- it displays in just 2.5 seconds.
A fast chat widget is the way to go if you want to effectively convert a website visitor into a customer. According to an eMarketer report, 35% of website visitors made an online purchase after using live chat.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. That's why it's a great alternative to Zoho Desk. LiveAgent saves you time and money, so you can focus on what's important -- building meaningful relationships with your customers.
Check out how we compare to Zoho Desk based on customer reviews on Capterra
Current as of 3/2/2020
This is seriously a great software, rank this a solid 9 as it solves a problem of unifying support from varying channels such as social, e-mail, phone, and direct messaging. I highly recommend LiveAgent to anyone who manages support on at least 2 channels. The time saved, efficiency, and pure joy of unifying support is what makes LiveAgent a must have. A solid 9! Kevin
A great experience so far. Way better than using simple emails for client facing communication. I set up the chat widgets on my websites and all the communication flows through a centralized app, which is great. You even can connect your facebook and twitter accounts to the system and all your messages will appear in LiveAgent too. Arpad
It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily. Gourav
I have been working with Live Agent for a while now and the experience is great. So easy to use and work. I will continue to use this program. Bryant
LiveAgent is a great helpvdesk support tool. The application seemed pretty easy to learn and grasp. The solution comes with email support, live chat, and social media integration (Twitter and Facebook). Some of the other useful features are file sharing, contact forms, gamification, statuses, POP3 accounts, etc. Laron
Offers a fantastic helpdesk solution at a reasonable price, packed full of features that help manage customer expectations. Lewis
Great support and an easy to use platform. Once you get up and running you can do so many things that you just dont find in other similar software. Happy to say that My Future Business is a customer for life. Rick
Feel free to check out what other customers are saying about LiveAgent. LiveAgent has collected more than 2800 reviews on various software marketplaces like Capterra, Trustpilot, GetApp, G2, Software Advice.
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