Looking for a Zoho Desk Alternative?

Discover why LiveAgent is the best Zoho Desk alternative on the market.

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Help desk software comparison
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Fed up with your help desk software?

Zoho Desk is a great multichannel help desk software with competitive pricing. It utilizes a built in knowledge base, AI capabilities and multi-stakeholder process management. However, if you’re shopping around and looking for a Zoho Desk alternative, consider LiveAgent.

LiveAgent is a fully-featured help-desk software which will boost your customer service team’s productivity, increase customer satisfaction, and save you money all at the same time. LiveAgent has served over 15,000 businesses and 150M end-users worldwide. Join them in providing world-class customer service. We make it easy.

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3 Reasons Why Companies Switch to LiveAgent

Find out how LiveAgent stands out from other alternatives

Improved Satisfaction

LiveAgent increases customer satisfaction and improves conversion rates.

Increased Productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

Full of Useful Features

With more than 179 help desk features, providing support will be a piece of cake.

Save more with LiveAgent

Zoho Desk vs LiveAgent at a glance

FeatureLiveAgentZoho Desk
Ticketing✅Yes✅Yes
Live Chat✅Yes✅Yes
Call Center✅Yes✅Yes
Self-Service✅Yes✅Yes
Facebook✅Yes✅Yes
Twitter✅Yes✅Yes
Instagram✅Yes✅Yes
Viber✅Yes❌No
WhatsApp✅Yes✅Yes
Knowledge Base✅Yes✅Yes
Customer Forum✅Yes✅Yes
Automation and Rules✅Yes✅Yes
API✅Yes✅Yes
Interactive Voice Response (IVR) ✅Yes✅Yes
Video Calls✅Yes❌No
Unlimited History✅Yes✅Yes
Unlimited Websites✅Yes❌No
Unlimited Chat Buttons✅Yes❌No
Unlimited Tickets/Mails✅Yes✅Yes
Unlimited Call Recording✅Yes✅Yes
Unlimited 24/7 Support✅Yes❌No
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Powerful Zoho Desk Alternative

Getting the best value for your money is crucial when you’re looking for a great help desk software. That’s why LiveAgent offers 4 competitively priced packages. The core packages feature a hybrid ticket stream, unified omni-channel inbox, reporting, automation rules, gamification and much more! With LiveAgent, you get more for less — so if you’re looking for a fully-featured Zoho Desk alternative, try LiveAgent. Start your free 30-day trial today. No credit card required. 

Get an overview of your customer support

See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings.

Fastest Chat Widget

If you’re looking for a Zoho Desk alternative and speed is a metric that’s important to you, LiveAgent might be what you’re looking for. LiveAgent boasts the fastest chat widget on the market — it displays in just 2.5 seconds.

A fast chat widget is the way to go if you want to effectively convert a website visitor into a customer. According to an eMarketer report, 35% of website visitors made an online purchase after using live chat. 

quick quality customer service through live chat
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We're Multilingual

Our software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. We’ve got you covered.

You Deserve the Best

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. That’s why it’s a great alternative to Zoho Desk. LiveAgent saves you time and money, so you can focus on what’s important — building meaningful relationships with your customers.

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LiveAgent vs Zoho Desk Comparison

Check out how we compare to Zoho Desk based on customer reviews on Capterra

ZohoDesk vs LiveAgent comparison on Capterra
Current as of 3/2/2020

See why our Customers Chose LiveAgent

  • Roman Bosch
    It’s a pleasure to have a great portal that improves our customer service.
    Roman Bosch Partly
  • Christine Preusler
    LiveAgent empowers our agents to provide better, faster, and more accurate support.
    Christine Preusler HostingAdvice
  • Karl Dieterich
    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
    Karl Dieterich Covomo
  • Hendrik Henze
    We have been using LiveAgent since August and we are really satisfied with it.
    Hendrik Henze HEWO Internetmarketing
  • Razvan Sava
    Since we are using LiveAgent our response time improved by 60%.
    Razvan Sava Webmaster Deals
  • Taras Baca
    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
    Taras Baca XperienceHR
  • Andrej Ftomin
    I have to say, I have never experienced such a professional customer approach.
    Andrej Ftomin TAZAR Group
  • Matt Janaway
    We find LiveAgent to be the best live chat solution by far.
    Matt Janaway The Workplace Depot
  • Viviane Carter
    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
    Viviane Carter CSI Products
  • Christian Lange
    With LiveAgent we’re able to give our customers support wherever they are.
    Christian Lange Lucky-Bike
  • Jens Malmqvist
    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
    Jens Malmqvist Projure
  • Catana Alexandru
    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
    Catana Alexandru Websignal
  • Jan Wienk
    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
    Jan Wienk All British Casino
  • Allan Bjerkan
    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
    Allan Bjerkan Norske Automaten
  • Sissy Böttcher
    We like it because it is easy to use and offers great functionality, such as useful reporting features.
    Sissy Böttcher Study Portals
  • Peter Koning
    We love LiveAgent - it makes supporting our customers easy.
    Peter Koning TypoAssassin
  • Aranzazu F
    We like to offer our customers the best support experience. That’s why we chose LiveAgent.
    Aranzazu F Factorchic
  • Rick Nuske
    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
    Rick Nuske MyFutureBusiness
  • Vojtech Kelecsenyi
    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
    Vojtech Kelecsenyi 123-Nakup
  • Rafael Kobalyan
    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
    Rafael Kobalyan Betconstruct
  • Martin Drugaj
    We’ve been using LiveAgent since 2013. We can't imagine working without it.
    Martin Drugaj Atomer
  • Ivan Golubović
    It's a cost-effective solution that can help you with a large amount of support requests via different channels.
    Ivan Golubović AVMarket
  • Rustem Gimaev
    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
    Rustem Gimaev Antalya Consulting Language Center
  • Randy Bryan
    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
    Randy Bryan tekRESCUE
  • Timothy G. Keys
    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
    Timothy G. Keys Marietta Corporation
  • Mihaela Teodorescu
    The support team always responded promptly with quick to implement solutions.
    Mihaela Teodorescu eFortuna
  • Hilda Andrejkovičová
    It helps us categorize the nature of the tickets and statistically track what our clients need most.
    Hilda Andrejkovičová TrustPay
  • Alexandra Danišová
    We see LiveAgent as a great tool for communicating with customers.
    Alexandra Danišová Nay
  • Samuel Smahel
    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
    Samuel Smahel m:zone
  • David Chandler
    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
    David Chandler Volterman
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LiveAgent is more cost-effective when compared to other help desk solutions and it has more than 175 help desk features and over 40 integrations. See more.

Looking for a LiveHelpNow alternative?

Users praise LiveAgent for its affordable pricing, helpful support team, advanced automation, and seamless integration with other tools. They also appreciate the ability to send emails, attach files, and manage email flow easily, unlike their previous experience with ZenDesk. LiveAgent's functionality, stability, and mobile features make it the preferred choice over other help desk systems like Freshdesk and Zendesk. The system offers a rich set of functions at a good value, making it suitable for small business owners. Overall, LiveAgent receives positive reviews for its configuration options, responsive support, and customer satisfaction.

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LiveAgent improves response time by 60%, increases paid customer conversion rate by 325%, and empowers agents to provide better support.

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LiveAgent is a popular choice for companies switching from ZenDesk due to its affordable pricing, helpful support team, and advanced automation features. Users also appreciate the ability to send emails, attach files, and manage emails and chats in one window. The service is stable even on mobile platforms and integrates well with social networks. Many users find LiveAgent to be a valuable tool with good value for money.

Get the right software and provide your customers with the best support you can. LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020.

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LiveAgent offers comprehensive knowledge repositories, multi-channel communication, real-time chat, reporting/analytics, self-service portals, service level agreement management, social media integrations, ticket management, and workflow management as a powerful alternative to Freshcaller. Additionally, LiveAgent boasts the fastest live chat widget on the market.

Looking for a Gorgias alternative? Look no further and try out LiveAgent for your customer support needs. Free 14-day trial included.

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LiveAgent is praised by users for its effective communication with customers, improving customer service and satisfaction, and increasing sales conversion rates. Users recommend trying it out for free.

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