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Fed up with your help desk software?

Kayako is a great help desk software with a sleek interface that “connects the dots between your support channels, your customer’s information, and your team.” It is competitively priced, however if you’re looking for a Kayako alternative, consider LiveAgent. LiveAgent boasts a hybrid ticketing system that also connects the dots for your team. Discover our sleek universal inbox with more than 179 help desk features and over 40+ integrations. With LiveAgent you’ll see that with great software comes great customer service.

Migrate from Kayako to LiveAgent in minutes. We offer an assisted Kayako migration that will import all your data from Kayako to LiveAgent. It’s free and takes only 5 minutes.

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Features	Liveagent Try the best self-service support alternative for free! No credit card required.	Competitor
Overall rating Overall software ratings from verified users on Capterra.	4.7 Received an overall rating of 4.7 out of 5 by verified users on Capterra.	4.0 Received an overall rating of 4.0 out of 5 by verified users on Capterra.
Ease of use Ease of use ratings from verified users on Capterra.	4.6 Rated 4.6 out of 5 for ease of use by verified users on Capterra.	3.9 Rated 3.9 out of 5 for ease of use by verified users on Capterra.
Customer service Customer support ratings from verified users on Capterra.	4.7 Rated 4.7 out of 5 for customer support by verified users on Capterra.	3.8 Rated 3.8 out of 5 for customer support by verified users on Capterra.
Value for money Price to value ratings from verified users on Capterra.	4.7 Rated 4.7 out of 5 for product value vs price by verified users on Capterra.	3.8 Rated 3.8 out of 5 for product value vs price by verified users on Capterra.
Price Software price in USD per agent per month.	$9/month/agent Price in USD per agent per month.	$15/month/agent Price in USD per agent per month.
Alerts / escalations Alerts and escalations for tickets and SLAs based on priority and pre-defined conditions.	Offers alerts and escalations.	Offers alerts and escalations.
Automated routing Automated ticket routing to specific departments and agents based on pre-defined conditions.	Offers automated routing.	Offers automated routing.
Call center Management A centralized dashboard for making, receiving, and managing calls.	Offers call center management.	Offers call center management.
Queue management A system that is used to manage call queues.	Offers queue management.	Offers queue management.
Email management The ability to connect the ticketing software with multiple email addresses in order to receive, answer, and write emails directly from the software.	Offers email management.	Offers email management.
Performance metrics Track your website visitor's behavior. See how long they're browsing your site, or which site they're on.	Offers performance metrics.	Offers performance metrics.
Knowledge base management A feature that allows users to create and manage comprehensive knowledge repositories.	Offers knowledge base management.	Offers knowledge base management.
Multi-Channel communication Connects with multiple lines of communication (such as email, live chat, a call center, or social media) to streamline all messages, and allow users to respond to them from the ticketing software.	Offers multi-channel communication.	Offers multi-channel communication.
Real-time chat A native live chat widget that can be deployed on your site and used for real-time communication with your website visitors.	Offers real-time chat.	Offers real-time chat.
Reporting/Analytics An analytics dashboard that enables users to generate performance reports.	Offers reporting/analytics.	Does not offer reporting/analytics.
Self-service portal A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.	Offers a self-service portal.	Offers a self-service portal.
Service Level Agreement (SLA) management A feature that enables you to manage and monitor SLA logs, SLA compliance, and more.	Offers service level agreement (SLA) management.	Offers service level agreement (SLA) management.
Social media integration Integrations with popular social networks such as Facebook.	Offers social media integrations.	Offers social media integrations.
Ticket management Manage tickets with ticket transfers, ticket merging, splitting, marking as spam, snoozing, and more.	Offers ticket management.	Offers ticket management.
Workflow management Automation rules that can be implemented to speed up customer support processes.	Offers workflow management.	Offers workflow management.

3 Reasons Why Companies Switch to LiveAgent

Find out how LiveAgent stands out from other alternatives

Improved Satisfaction

LiveAgent increases customer satisfaction & improves conversion rates.

Increased Productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

Full of Useful Features

With more than 179 help desk features, providing support will be a piece of cake.

Powerful Kayako Alternative

Getting the best value for your money is crucial when you’re looking for a great help desk software. Kayako offers three different core packages. LiveAgent offers 4 competitively priced core packages as well as add-on features such as social media integrations. If you’re looking for a fully-featured Kayako alternative, consider LiveAgent. We’ve got a hybrid ticket stream, unified omni-channel inbox, reporting and analysis features, automation, gamification and much more! With LiveAgent, you get more for less. Try LiveAgent today. Try our free 30-day trial today, no credit card required.

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Harness the power of the universal inbox

Our universal inbox has over 179 help desk features ready for use. Try out tags, reminders, notes, or any of our 40+ integrations.

If you’re looking for a Kayako alternative and speed is a metric that’s important to you, LiveAgent might be what you’re looking for. When you compare LiveAgent vs Kayako’s chat widget overall performance, you’ll notice that LiveAgent’s chat widget displays in just 2.5 seconds, which is incredibly fast.

A fast chat widget is the way to go if you want to effectively convert a website visitor into a customer. According to an eMarketer report, 35% of website visitors made an online purchase after using live chat.

We're Multilingual

Our software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. We’ve got you covered.

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Why Settle for Less?

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. That’s why it’s a great alternative to Kayako. LiveAgent saves you time and money, so you can focus on what’s important — building meaningful relationships with your customers.

LiveAgent vs. Kayako Comparison

Check out how we compare to Kayako based on customer reviews on Capterra

See why our Customers Chose LiveAgent as their Preferred Kayako Alternative

“It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert
I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik
“We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron
“We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam
“I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad
“We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga
“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal
“I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison