Kayako is a great help desk software with a sleek interface that "connects the dots between your support channels, your customer's information, and your team." It is competitively priced, however if you're looking for a Kayako alternative, consider LiveAgent. LiveAgent boasts a hybrid ticketing system that also connects the dots for your team. Discover our sleek universal inbox with more than 179 help desk features and over 40+ integrations. With LiveAgent you'll see that with great software comes great customer service.
Migrate from Kayako to LiveAgent in minutes. We offer an assisted Kayako migration that will import all your data from Kayako to LiveAgent. It's free and takes only 5 minutes.
Find out how LiveAgent stands out from other alternatives
LiveAgent increases customer satisfaction & improves conversion rates.
Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.
Save money! LiveAgent is more cost-effective when compared to other help desk solutions.
With more than 179 help desk features, providing support will be a piece of cake.
Getting the best value for your money is crucial when you’re looking for a great help desk software. Kayako offers three different core packages. LiveAgent offers 4 competitively priced core packages as well as add-on features such as social media integrations. If you’re looking for a fully-featured Kayako alternative, consider LiveAgent. We've got a hybrid ticket stream, unified omni-channel inbox, reporting and analysis features, automation, gamification and much more! With LiveAgent, you get more for less. Try LiveAgent today. Try our free 14-day trial today, no credit card required.
Our universal inbox has over 179 help desk features ready for use. Try out tags, reminders, notes, or any of our 40+ integrations.
If you’re looking for a Kayako alternative and speed is a metric that’s important to you, LiveAgent might be what you’re looking for. When you compare LiveAgent vs Kayako’s chat widget overall performance, you’ll notice that LiveAgent's chat widget displays in just 2.5 seconds, which is incredibly fast.
A fast chat widget is the way to go if you want to effectively convert a website visitor into a customer. According to an eMarketer report, 35% of website visitors made an online purchase after using live chat.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. That's why it's a great alternative to Kayako. LiveAgent saves you time and money, so you can focus on what's important -- building meaningful relationships with your customers.
Check out how we compare to Kayako based on customer reviews on Capterra
Correct as of 01/22/2020
This is a multi-channel communications platform allowing you to stay in touch with your customers in any way you can think of, whether it’s e-mail, live chat, Facebook, Twitter or VoIP calls. I also like the fact that it supports multi-brand which is in fact absolutely necessary for me to work with a tool like this in the first place. Yavuz
My company is long-term user of QualityUnit products, especially help desk software LiveAgent. LiveAgent fulfills all expectations and requirements we request. It consists of many useful characteristics naming ticketing, analytics, department data report, 24/7 operating hours, contact fields and customizable widgets. After we implemented LiveAgent, customer satisfaction and loyalty went up. Luis
This program contains all the tools you will need so that your clients receive support in a timely manner. It has a live chat, tickets, integration with social networks and more. The best thing is that it doesn’t matter if the client sends an email, opens a ticket or leaves a comment on a social network, because that message will reach a single platform where agents can receive it and give an immediate response. Andreina
The biggest benefit we get from LiveAgent is being able to communicate with customers and immediately see their order history (shopify integration) and their previous messages with our support team. This saves time for both us and the customer. Guy
LiveAgent is a very easy to use tool that allows you to keep good track of communication. It helps improve Agent performance and most importantly, customer satisfaction! Fernando
After trying many different alternatives, including Kayako – LiveAgent is truly one of the best and it flows with excellent support and guidance – all while being fully Responsive & Mobile compatible. Anonymous
We were looking for a replacement for Kayako which really frustrated us. At first we tried Freshdesk, but when I stumbled upon Live Agent I was sold. Live Agents best part is the way it distributes tickets for agents. This provides a constant task feed for our customer service personnel and prevents cherry picking the easiest tasks before the harder ones. It is also great to have such a massive amount of features. Even if you won’t need all of them, you’ll definately find a all of the things you need. Sampo
Feel free to check out what other customers are saying about LiveAgent. LiveAgent has collected more than 2800 reviews on various software marketplaces like Capterra, Trustpilot, GetApp, G2, Software Advice.
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