More than 17,000 customers trust LiveAgent with their data. Data security is of utmost importance for us. We combine multiple security features to ensure customer, employee and business data is always protected so our customers can rest easy knowing their data is safe, their communication is secure, and their businesses are protected.
2-Step Verification adds more security to your LiveAgent account. When you have 2-Factor Authentication enabled, any attempt to log into your account must be accompanied by the code that you generated in Google Authenticator app. 2-Step Verification can help keep unknown people out, even if they have your password.
All LiveAgent hosted accounts run over a secure connection using the HTTPS protocol. Hyper Text Transfer Protocol Secure (HTTPS) is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to. It means all communication between your browser and LiveAgent is encrypted, including your chat and email communication.
Secure credential storage
We follow latest best practices to store and protect user login credentials and passwords in the cloud.
IP & network restrictions
Your LiveAgent Agent panel can be configured to only allow access from specific IP address ranges.
LiveAgent REST API is restricted to accredited users based on username and password or username and API tokens.
LiveAgent has an intelligent built in SPAM filter that learns and improves its filtering capabilities continuously.
On top of that, we have our bug bounty program, by which independent security researches can help us to protect our application.
We ensure the confidentiality and integrity of your data with industry best practices. LiveAgent servers are hosted at Tier IV or III+, PCI DSS, SSAE-16, or ISO 27001 compliant facilities. Our Security Team constantly pushes security updates and actively responds to security alerts and events.
LiveAgent servers are hosted at Tier III+ or IV or PCI DSS, SSAE-16, or ISO 27001 compliant facilities. Data center facilities are powered by redundant power, each with UPS and backup generators.
|On-site Security||Security zones|
Our data center facilities feature a secured perimeter with multi-level security zones, 24/7 manned security, CCTV video surveillance, multifactor identification with biometric access control, physical locks, and security breach alarms.
|Monitoring||Server & Device monitoring|
All Production Network systems, networked devices, and circuits are constantly monitored and logically administered by LiveAgent administrators. Physical security, power, and internet connectivity beyond co-location cage doors or Amazon/Linode services are monitored by the facilities providers.
|Location||Datacenters in United States, Europe & Asia|
LiveAgent hosts data in multiple data centers based on your preference or geographical location in the United States, Europe, and Asia. Customers can choose to locate their Service Data in the US-only or Europe-only.
Our network is protected by redundant firewalls, best-in-class router technology, secure HTTPS transport over public networks, and network Intrusion Detection and/or Prevention technologies (IDS/IPS) which monitor and/or block malicious traffic and network attacks.
|Architecture||Security zones in our architecture|
Our network security architecture consists of multiple security zones. More sensitive systems, like application servers and database servers, are protected in our most trusted zones. Other systems like loadbalancers are housed in zones commensurate with their sensitivity, depending on function, information classification, and risk.
|3rd-party Penetration Tests||Third-Party Security Research|
In addition to our extensive internal scanning and testing program, LiveAgent also works with third-party security experts and researchers to perform security checks and broad penetration tests.
|Network Vulnerability Scanning||Vulnerability scanning|
Network security scanning gives us deep insight for quick identification of out-of-compliance or potentially vulnerable systems.
|DDoS Mitigation||DDoS Mitigation|
Industry-leading infrastructure is in place to protect against and mitigate the impact of denial of service attacks.
Communications between you and LiveAgent servers are encrypted via industry best-practices HTTPS and Transport Layer Security (TLS) over public networks.
We operate a multi-level backup and disaster recovery strategy. Backups and near real-time snapshots are taken at various intervals and multiple copies are securely stored on different servers. Our disaster recovery program ensures that our services remain available or are easily recoverable in the case of a disaster.
Our redundancy architecture eliminates a single point of failure. Combined with comprehensive backups, we ensure customer data is replicated and available across production systems.
LiveAgent is fully compliant with the GDPR directive that became enforceable on May 25th, 2018. A team of security experts and developers was working on strengthening our security policies and raising awareness about data protection and what is required of our employees to comply with rules that GDPR puts in place. We also made sure that our customers were informed about the recent development in a timely manner.
Learn more about LiveAgent and GDPR.
What information do we collect?
We collect Email address of Google users.
How do we use the information?
We use it to access mailbox of Google users in order to process their emails into tickets.
How do we share the information?
We don’t share the information with any 3rd parties.
Use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
LiveAgent is a versatile help desk solution that can be used in various industries. It offers benefits such as no setup fee and 24/7 customer service. With it, businesses can improve their customer experience, reduce response times, and decrease ticket volume. It is adaptable to the needs of different industries, with use cases and testimonials available. Businesses can try a free trial for 7 or 30 days, and no credit card is required. Additionally, LiveAgent is a helpful tool for businesses seeking assistance with their customer support needs.
Live support is a technology that allows companies to interact with users through live chat on their website. It is essential for improving customer experience, building trust, and increasing conversions. LiveAgent is a software that enables live support, offering real-time communication and customizable features.
LiveAgent is a customer support software with ticketing, live chat, and call center features. It emphasizes understanding key features and settings, using help desk ticketing, and organizing information with separated knowledge bases. It is reliable and used by well-known companies.
LiveAgent is a provider of customizable live chat software that enhances customer satisfaction and retention through real-time interactions and automated ticketing. It offers various features like ticketing, live chat, call center, and social media support.
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A message will be sent to your email address containing login details, right after your account is installed.