The right fit for every business

Fully scalable, adaptable & customizable to your needs.
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30%

Generate more revenue

Create memorable customer experiences that boost revenue.

97%

Improve satisfaction

Delight your customers with lightning-fast responses.

16×

Boost customer value

Make more sales by keeping your customers loyal to your brand.

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  • ✓ No setup fee    
  • Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time

One complex solution for different types of businesses

LiveAgent is a help desk software that adapts to the needs of different business models. Discover how it can help your company with the customer support.

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  • LiveAgent -SourceForge Summer 2023 Leader Award

Explore how LiveAgent fits your niche

Reach out and convert website visitors that are browsing high-intent pages using proactive chat invitations in a matter of seconds.

Provide easy access to important information using an engaging self-service portal that’s packed with FAQs and community forums.

Scale your customer service efforts and automate workflows before supporting your customers becomes overwhelming.

Build up trust by offering the highest security standards when it comes to protecting your customer’s data.

Turn customer service into your biggest asset by delivering personalized experiences that leave your customers wanting more.

Save time and money by managing more customer conversations at the same time.

Save more with LiveAgent

See why companies select LiveAgent

  • “It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

  • I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

  • “We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

  • “We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

  • “I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

  • “We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

  • “Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

  • “I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

LiveAgent Product Tour | Live Agent02:25Youtube video: LiveAgent Product Tour
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Grow with the best

Join the ever growing list of businesses that rely on LiveAgent and come from different business enviroments. Learn how they take the advantage of multi channel communication platform and how you can benefit from it as well.

LiveAgent is also able to fulfill the requirements of several industry spheres. Get to know how and see its impact.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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If you want your customers to reach you faster, consider Shopify integration for LiveAgent. This integration allows you to set up live chat in your e-store.

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Firmao LiveAgent is an all-in-one customer service software that boosts productivity and streamlines customer support with personalized experiences. It offers a unified inbox and customization options to improve customer engagement. Shopify, an eCommerce platform, integrates with LiveAgent to provide efficient support and improve customer satisfaction. The integration allows customers to receive quick support through live chat and phone support, saving entrepreneurs time and money. LiveAgent also offers integration with Shopify through Zapier, allowing seamless management of customers across all channels.

Building a knowledgebase and don't know how to get started? Use our ready-made FAQ templates for billing, general inquiries, and more!

FAQ page templates

Add an FAQ section, contact info, and optimize page speed. Boost sales with mobile-responsive customer portals. Use various support channels for exceptional call center service. Try LiveAgent for effective communication and automation. Stay connected through multiple communication channels. Create an account, manage orders, payments, and billing. Check shipping policy and return/refund procedures. Ensure website security and protect customer data. Build knowledge bases with LiveAgent. Try it for free!

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Offering an omnichannel customer service in the retail industry is crucial to meet customer expectations and bridge the gap between in-store, web, and mobile experiences. Retailers should focus on order management, choose the right communication channels, and strive for consistency across all channels.

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Customer management systems are crucial for businesses to understand and cater to their clients. Implementing free CRM software can offer advantages such as improving customer service, promoting customer loyalty, optimizing marketing and sales efforts, and ensuring data protection. However, careful consideration should be given to the costs involved and proper training should be provided to maximize the benefits of using such systems.

Creating a CS policy may seem tedious, but it’s crucial for providing the best support. Take a look at these time-saving customer service policy templates!

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Creating an effective customer service policy is crucial for businesses. A well-written policy ensures consistent service, prevents issues, and boosts customer loyalty. Key practices include using simple language, providing necessary details, easy accessibility, regular updates, and consistency with other organizational documents. By following these practices, businesses can improve their customer service policies and enhance overall customer satisfaction.

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