The right fit for edu and NGO business

Fully scalable, adaptable & customizable to your needs.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time
Used by
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30%

Generate more revenue

Create memorable customer experiences that boost revenue.

97%

Improve satisfaction

Delight your customers with lightning-fast responses.

16×

Boost customer value

Make more sales by keeping your customers loyal to your brand.

Business background

Help desk software for Edu & NGO institutions

Focus on the positive impact of your institution on society or environment with LiveAgent, the most reviewed and #1 rated help desk software for SMBs in 2020. Stay closer to your partners and make the change together.

  • Crozdesk - Customer service software leader 2023
  • Software Advice - Front Runner for Help Desk Software 2023
  • LiveAgent Sourceforge leader for winter 2023 badge
  • Capterra Best Value 2022 award badge
Handle many requests at the same time with LiveAgent

Save time by deploying automation

Education and NGOs are usually keen on building strong personal relationships, because that’s where they operate. However, it’s a good idea for them to cover their personal activities with LiveAgent to save their operational time resources. Combining all their communication including social media channels, live chat and contact forms is vital for improvement of their business. Plus we admire their effort to make this world better place!

Streamline the communication with your stakeholders

Never lose the track of your previous conversation with current and potential stakeholders. Thanks to universal inbox and powerful search, you can find exactly the right ticket, which you need. Start the conversation in chat, continue in ticket and even have a call at the end – everything in the same place!

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Respond to requests quicker

Get the answers to your questions immediately and break down the language barrier now. You can even get a real-time typing view, which will help you to prepare the right answers at the right time. Are you often moving between places? No issue, LiveAgent offer you mobile apps to stay in touch wherever you are. Your students will be shocked by your speed! You know: E=mc2!

Modernize your customer support

Establish your institution as a modern thinking, approachable, and communications savvy organization and build a rewarding, customer-centric online presence. Connect with potential students and their parents or attract new donors by utilizing live chat.

Right tools to increase sales

Happy customers are the best customers​

We offer concierge migration services from most of the popular help desk solutions.

Happy customers are the best customers​

How will your EDU & NGO benefit from implementing LiveAgent?

How will your EDU & NGO benefit
from implementing LiveAgent?

Boost satisfaction

Give your customers the freedom to contact you on any channel they like– whether it’s live chat, email, the phone, or social media.

Boost satisfaction

Improve efficiency

Automate mundane and repetitive tasks so you can focus on nurturing customer relationships.

Improve efficiency

Lead by example

Become an industry leader in customer service by improving customer satisfaction, response times, and productivity.

5 star rating

Highest security standards

LiveAgent offers state of the art security standards with the latest compliance. Your private communication is safe and encrypted, located within EU, US or Asian datacenters based on your preferences. LiveAgent is also fully GDPR compliant and follows the latest best case practices in the SaaS industry.

Effective resource management

Financial and human resources are one of the most important parts of any non-profit organization. Never waste the time of your volunteers or participants by handling several email inboxes or other channels and invest it rather into bringing the impact of your projects to a bigger scale. Relying on LiveAgent can bring significant boost to the performance and success of your vision.

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Customer support provided 24/7/365

Business partners and customers want to have the access to information about the projects, financial contribution or the impacts of your activities immediately, no matter the time, day or location. Creating easy, yet incredibly valuable customer portal with FAQs, community forums or several different categories and articles can help them get the right information all the time. This also saves time of your agents as the customers have the ability to look for the answers on their own. 

See why companies choose LiveAgent

  • See why companies choose LiveAgent

    “It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

  • See why companies choose LiveAgent

    I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

  • See why companies choose LiveAgent

    “We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

  • See why companies choose LiveAgent

    “We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

  • See why companies choose LiveAgent

    “I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

  • See why companies choose LiveAgent

    “We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

  • See why companies choose LiveAgent

    “Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

  • See why companies choose LiveAgent

    “I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

The most affordable help desk solution

LiveAgent’s free plan offers free knowledge base amongst other features. With paid plan, you can get even more still for a reasonable price.

14 Day Trial
No Credit Card required
and many more
$9 month

Small business

  • Unlimited ticket history
  • 3 email addresses
  • 3 contact forms
  • 1 API key
$29 month

Medium business

  • Everything in Small, plus
  • 10 email addresses
  • 3 live chat buttons
  • Departments management
$0 month

Free

  • 7 days ticket history
  • 1 email address
  • 1 chat button
  • 1 contact form

Save more with LiveAgent

Discover how to save more finances with our price calculator and choose the right help desk system for your customer support team.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required

FAQ

How can help desk software help your NGO?

Help desk software helps to manage customer requests. It provides tools to manage, assign and prioritize tickets, and resolve complex issues faster.

What is NGO?

NGO is an acronym for a non-governmental organization, which means an organization that is not a part of a government. They generally do not engage in any political activities, but instead, focus on humanitarian and relief work.

Why should an educational institution use help desk software?

Help desk software for an educational institution helps them to solve problems and inquiries while giving students and faculty easy access to their information.

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