Quality Unit, the company behind software product LiveAgent, has always built products with stability and security in place. Since the beginning of our journey in 2004, we have grown to tens of thousands of satisfied customers, which have different internal requirements for their solution providers.
Our systems are rather complex therefore we cannot rely on 1 or 2 data centers to support LiveAgent. Currently, we have multiple data centers around the world. We are installing our customer accounts on the best possible server point depending on where they are located and taking their national law into the account.
List of the current data centers around the world:
- Newark, New Jersey, USA
- Dallas, Texas, USA
- London, UK
- Frankfurt, Germany
- Bratislava, Slovakia
- Singapore, Singapore
More secure than ever
LiveAgent ensures your customer’s data is always secure. Enjoy safe, carefree, communications starting today.
Learn all about LiveAgent with webinars
The text discusses LiveAgent, a customer support software that offers features such as ticketing, live chat, and a call center. It emphasizes the importance of starting with the basics and understanding the key features and settings of the LiveAgent dashboard. The text also highlights the benefits of using help desk ticketing and the streamlined communication transformed into tickets. It mentions the ability to directly contact customers through live chat software and proactive chat invitations. Additionally, it mentions the option to create separated knowledge bases to organize information according to language, product, or brand. The text concludes by highlighting the reliability of LiveAgent and mentioning some well-known companies that use the software.
LiveAgent is a customer service software with features like VoIP phone systems, self-service software, inbound call center software, complaint management system, client portal software, email management software, and help desk software for startups. The website offers a free trial and support portal with data migration and system status. Sales contacts can be reached by phone or through socials. The company provides templates, webinars, and a glossary in their academy, and promotes their affiliate program and partnerships. Customers can subscribe to their newsletter for updates and discounts. The website uses cookies and offers a one-on-one call to learn how LiveAgent can benefit a business. Contact can be made through a contact form, messenger, or live chat.
LiveAgent is a comprehensive customer service software that improves satisfaction and offers features like automated ticketing and real-time interactions. It is a reliable alternative to ZenDesk, providing integrations and valuable content for online businesses. Customers praise its value for money and excellent support.
