Quality Unit, the company behind software product LiveAgent, has always built products with stability and security in place. Since the beginning of our journey in 2004, we have grown to tens of thousands of satisfied customers, which have different internal requirements for their solution providers.
Our systems are rather complex therefore we cannot rely on 1 or 2 data centers to support LiveAgent. Currently, we have multiple data centers around the world. We are installing our customer accounts on the best possible server point depending on where they are located and taking their national law into the account.
List of the current data centers around the world:
- Newark, New Jersey, USA
- Dallas, Texas, USA
- London, UK
- Frankfurt, Germany
- Bratislava, Slovakia
- Singapore, Singapore
More secure than ever
LiveAgent ensures your customer’s data is always secure. Enjoy safe, carefree, communications starting today.
LiveAgent's WordPress integration allows for the addition of a live chat button to a WordPress site, improving customer support and satisfaction. Utilizing the WordPress integration can lower costs and enhance the customer experience. The article provides a list of resources to improve customer service skills and emphasizes the importance of staying updated with the latest trends and strategies in customer service. The website offers customer service software, VoIP phone systems, self-service software, inbound call center software, complaint management system, client portal software, email management software, and help desk software for startups.
A hosted call center is a cost-efficient software solution that handles inbound and outbound calling, along with IVR interactions. It provides modern call center features, built-in CRM software, multichannel ticketing, and robust reporting & analytics. Using a hosted call center can improve customer satisfaction, reduce response times, and improve agent efficiency. It also offers flexibility in terms of remote working and cost savings. According to the CFI Group, 76% of consumers prefer phone support over digital means. A hosted call center is an effective way to provide quality phone service and cater to customers. LiveAgent's hosted call center software is easy to set up, use, and has reliable uptime.
LiveAgent offers an Interactive Voice Response (IVR) feature for call center software, allowing for organization of calls and routing of callers to appropriate departments. The IVR setup can be done through YAML scripting, but LiveAgent provides a guide and preset examples to help. While not the easiest setup, LiveAgent's 24/7 customer support can help. Custom recordings can also be added. The IVR performs well if planned correctly. The feature is only available in the Large plan starting at $49 per month per agent. Overall, the IVR does its job well with flexibility and customization options, but may require some skill and effort to set up.
One help desk solution for different industries
LiveAgent is a versatile help desk solution that can be used in various industries. It offers benefits such as no setup fee and 24/7 customer service. With LiveAgent, businesses can improve their customer experience, cut down response times, and decrease ticket volume. It is adaptable to the needs of different industries, with use cases and testimonials available. A free trial is available for 7 or 30 days, and no credit card is required.
