Quality Unit, the company behind software product LiveAgent, has always built products with stability and security in place. Since the beginning of our journey in 2004, we have grown to tens of thousands of satisfied customers, which have different internal requirements for their solution providers.
Our systems are rather complex therefore we cannot rely on 1 or 2 data centers to support LiveAgent. Currently, we have multiple data centers around the world. We are installing our customer accounts on the best possible server point depending on where they are located and taking their national law into the account.
List of the current data centers around the world:
- Newark, New Jersey, USA
- Dallas, Texas, USA
- London, UK
- Frankfurt, Germany
- Bratislava, Slovakia
- Singapore, Singapore
More secure than ever
LiveAgent ensures your customer’s data is always secure. Enjoy safe, carefree, communications starting today.
What is Call Center Management? Everything You Need to Know
Call center management involves streamlining communication for efficient customer support and sales growth. It includes roles such as managers, supervisors, and agents, each with specific responsibilities. Best practices include evaluating training materials, using CRM software, and implementing automated callbacks to manage customer wait times. Additionally, forecasting analytics and call routing strategies can optimize agent availability and customer satisfaction. Overall, effective call center management requires continuous refinement and investment in high-quality hardware.
Multichannel Contact Center: What it is & How it Works
Multi-channel contact centers offer various communication channels for businesses to manage, including voice calling, text messaging, and social media. They provide analytics, agent performance monitoring, and CRM integration for improved customer service and agent productivity. To optimize a multi-channel contact center, focus on the channels most used by customers, utilize AI and automation, offer self-service options, and ensure proper training for agents. Integrating third-party communication tools can also enhance the overall customer support experience.