Awards & certificates
Learn more about the various awards and quality certificates won by LiveAgent during the course of the years.
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LiveAgent and its awards
Our service has been distinguished with industry awards from several leading B2B & SaaS related organizations including positive recognition from popular review platforms and experts in the field of help desk solutions. It cemented its place as the leader in several categories including help desk software, live chat software and customer support software.
Select year
- 2023
- 2022
- 2021
- 2020
- 2019
2023
2022
-
![Capterra Best Value 2022 award badge]()
Best Value 2022
December 2022, Capterra -
![Capterra Best Value 2022 award badge]()
Best Value 2022
November 2022, Capterra -
![Capterra Shortlist badge 2022]()
Shortlist Best Complaint Management Software
November 2022, Capterra -
![Capterra Shortlist badge 2022]()
Shortlist Best Customer Communications Management Software
November 2022, Capterra -
![Software Advice front runner 2022 award badge]()
Front Runner for Complaint Management Software
November 2022, Software Advice -
![Capterra Shortlist badge 2022]()
Shortlist Best IVR Software
November 2022, Capterra -
![LiveAgent - G2 award badge leader fall 2022]()
Leader Fall 2022
October 2022, G2 -
![Leader Fall 2022 - LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service.]()
Fall 2022 Leader
October 2022, SourceForge -
![Category leaders badge for 2022 from GetApp]()
Leader in Issue Tracking Software
September 2022, GetApp -
![G2 badge for best relationship in small business summer 2022]()
Best Relationship for Small Business
July 2022, G2 -
![G2 badge for best performer in mid-market summer 2022]()
High Performer on Mid-Market
July 2022, G2 -
![G2 badge for best ROI for enterprise summer 2022]()
Best Est. ROI for Enterprise
July 2022, G2 -
![SourceForge badge summer 2022 leader]()
Summer 2022 Leader
July 2022, SourceForge -
![FeaturedCustomers award badge for live chat software]()
Live Chat Software Rising Star
July 2022, FeaturedCustomers -
![Category leaders badge for 2022 from GetApp]()
Leader in Call Center Software
June 2022, GetApp -
![Leader in Call Center Software - LiveAgent is a fully equipped help-desk and live-chat software. LiveAgent enables you to streamline all your communication channels into one universal inbox which can be accessed by your whole customer support team. Zoho CRM 4.5 (37 reviews) Starting at $ 10, Zoho Recruit 4.7 (216 reviews) starting at $ 0, Manatal 5 (36 reviews)starting at $ 15.]()
Fastest Implementation Software
May 2022, Software Suggest -
![Fastest Implementation Software - LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service.]()
Spring 2022 Leader
April 2022, SourceForge -
![Spring 2022 Leader - Customer Service Support Software - Live Chat - Category Leaders]()
Leader in Live Chat Software
March 2022, GetApp -
![Leader in Live Chat Software - Customer Management Software - Customer Engagement - Category Leaders]()
Leader in Customer Engagement Software
March 2022, GetApp -
![Leader in Customer Engagement Software - It Communications Software - Telephony - Category Leaders]()
Leader in Telephony Software
March 2022, GetApp -
![Leader in Telephony Software - Collaboration Software - Remote Work - Category Leaders]()
Leader in Remote Work Software
March 2022, GetApp -
![Leader in Remote Work Software - Collaboration Software - Knowledge Management - Category Leaders]()
Leader in Knowledge Management Software
March 2022, GetApp -
![Software Advice front runner 2022 award badge]()
Front Runner for Customer Engagement Software
March 2022, Software Advice -
![Software Advice front runner 2022 award badge]()
Front Runner for Live Chat software
March 2022, Software Advice -
![Software Advice front runner 2022 award badge]()
Front Runner for Knowledge Management Software
March 2022, Software Advice -
![Software Advice front runner 2022 award badge]()
Front Runner for Telephony Software
March 2022, Software Advice -
![Software Advice front runner 2022 award badge]()
Front Runner for Remote Work Software
March 2022, Software Advice -
![Capterra Shortlist badge 2022]()
Shortlist Top Customer Engagement Software
March 2022, Capterra -
![Capterra Shortlist badge 2022]()
Shortlist Top Live Chat Software
March 2022, Capterra -
![Capterra Shortlist badge 2022]()
Shortlist Top Knowledge Management Software
March 2022, Capterra -
![Capterra Shortlist badge 2022]()
Shortlist Top Telephony Software
March 2022, Capterra -
![Software Advice front runner 2022 award badge]()
Front Runner for Customer Service Software
February 2022, Software Advice -
![Software Advice front runner 2022 award badge]()
Front Runner for Help Desk Software
February 2022, Software Advice -
![Capterra Shortlist badge 2022]()
Shortlist Top Customer Service Software
February 2022, Capterra -
![Capterra Shortlist badge 2022]()
Shortlist Top Help Desk Software
February 2022, Capterra -
![Shortlist Top Help Desk Software - Customer Service Support Software - Customer Service - Category Leaders]()
Leader in Help Desk
February 2022, GetApp -
![Leader in Help Desk - Customer Service Support Software - Customer Service - Category Leaders]()
Leader in Customer Service
February 2022, GetApp -
![SaaSworthy Most Worthy Helpdesk Software Q1 2022]()
Most Worthy Helpdesk Software Q1 2022
January 2022, SaaSworthy -
![SaaSworthy Most Popular Helpdesk Software Q1 2022]()
Most Popular Helpdesk Software Q1 2022
January 2022, SaaSworthy -
![SaaSworthy Highly Rated Helpdesk Softwaer Q1 2022]()
Highly Rated Helpdesk Software Q1 2022
January 2022, SaaSworthy -
![SaaSworthy Fastest Growing Helpdesk Software Q1 2022]()
Fastest Growing Helpdesk Software Q1 2022
January 2022, SaaSworthy -
![Fastest Growing Helpdesk Software Q1 2022 - LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service.]()
Winter 2022 Leader
January 2022, SourceForge
2021
-
![2021 - LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service.]()
Slashdot Leader Winter 2021
January 2022, Slashdot -
![Slashdot Leader Winter 2021 - P - 102188 - LiveAgent]()
Best Ease of Use
December 2021, Capterra -
![Best Ease of Use - P - 102188 - LiveAgent]()
Best Value
December 2021, Capterra -
![Best Value - Crm - Knowledge Base Comparison]()
Front Runner for Knowledge Base Software
December 2021, Software Advice -
![Front Runner for Knowledge Base Software - Crm - It Ticketing Comparison]()
Front Runner for IT Ticketing Systems
December 2021, Software Advice -
![Front Runner for IT Ticketing Systems - Complaint Management Software]()
Shortlist Top Complaint Management Software
December 2021, Capterra -
![GetApp leaders 2021]()
Leader in Knowledge Base Software
December 2021, GetApp -
![GetApp leaders 2021]()
Leader in Complaint Management Software
October 2021, GetApp -
![Leader in Complaint Management Software - Customer Service Support Software - A - Liveagent]()
Best Functionality and Features
December 2021, GetApp -
![SourceForge leader fall 2021]()
Fall 2021 Leader
October 2021, SourceForge -
![Best ticketing software]()
The Best Ticketing Software
September 2021, Digital.com -
![Best live chat software]()
The Best Live Chat Software
September 2021, Digital.com -
![Best call center software]()
The Best Call Center Software
September 2021, Digital.com -
![Best help desk software]()
The Best Help Desk Software
September 2021, Digital.com -
![The Best Help Desk Software - Small businesses require a lot of resources to run efficiently and profitably. To help small business owners wade through all of the many platforms, services, and products available in 2020, we conducted in-depth reviews of the most commonly used software, agencies, and technologies. We reviewed hundreds of companies and agencies to help you find the best choice possible for your small business.]()
The Best Call Recording Apps
August 2021, Digital.com -
![The Best Call Recording Apps - Customer service software is an extension of your brand experience. Hubspot is our top choice for the best customer service software. Depending on your business, Groove, LiveAgent, HelpScout, and Zendesk could be preferred alternatives for your needs.]()
The Best Customer Service Software
August 2021, Digital.com -
![The Best Customer Service Software - Small businesses require a lot of resources to run efficiently and profitably. To help small business owners wade through all of the many platforms, services, and products available in 2020, we conducted in-depth reviews of the most commonly used software, agencies, and technologies. We reviewed hundreds of companies and agencies to help you find the best choice possible for your small business.]()
The Best Customer Success Software
August 2021, Digital.com -
![Leader in knowledge management software]()
Leader in knowledge management software
July 2021, Crozdesk -
![Leader in issue tracking software badge]()
Leader in issue tracking software
July 2021, GetApp -
![Leader in issue tracking software - LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service.]()
Summer 2021 leader
July 2021, SourceForge -
![Summer 2021 leader - Profile - Liveagent]()
Top live chat software
July 2021, TechImply -
![Top live chat software - TrustRadius is the site for professionals to share real world insights through in-depth reviews on business technology products.]()
Top rated help desk software
May 2021, TrustRadius -
![Badge for front runner in real estate CRM software]()
Front runner for real estate CRM software
May 2021, Software Advice -
![Front runner for real estate CRM software - Gorgias HelpDesk GrooveHQ Hiver Zoho Desk Teamwork Desk Help Scout Kayako Front LiveAgent DeskPro HelpCrunch Loop Email (We mention the hidden gems on top of our list, to give them more exposure)]()
Top performer in help desk software
May 2021, Better Alternative -
![sourceforge leader in spring 2021 award liveagent award]()
Leader in help desk software
April 2021, SourceForge -
![sourceforge customers love us award for liveagent]()
Customers love us
April 2021, SourceForge -
![GetApp badge for customer service leader 2021]()
Leader in remote work software
April 2021, GetApp -
![Software Suggest - User Experience 2021 Badge]()
Great user experience
April 2021, Software Suggest -
![Software Suggest - Customers' Choice 2021 Badge]()
Customer’s choice
April 2021, Software Suggest -
![Crozdesk - LEADER - software award 2021]()
Top Support & Helpdesk Software
April 2021, Crozdesk -
![The Best Portal Software Of 2021 - badge for LiveAgent]()
The best portal software of 2021
March 2021, Digital.com -
![GetApp badge for customer service leader 2021]()
Leader in customer service in 2021
GetApp February 2021, -
![AppVizer user choice in chat and chatbot - Q4 2020]()
User choice in chat & chatbot
AppVizer February 2021, -
![The Best Service Desk Software Of 2021 - badge for LiveAgent]()
The best service desk software of 2021
March 2021, Digital.com -
![crozdesk customer chat - leader in 2021]()
Top customer chat software
Crozdesk February 2021, -
![Leader in help desk software category]()
Leader in help desk software
G2 January 2021, -
![The Best Inbound Call Tracking Software of 2021 - badge for LiveAgent]()
The best inbound call tracking software of 2021
March 2021, Digital.com -
![G2 badge leader in Europe in live chat and help desk]()
European leader in help desk and live chat software
G2 January 2021, -
![G2 badge in live chat software category]()
Leader in live chat software
G2 January 2021, -
![sourceforge partner 2021 badge]()
The best partner
March 2021, SourceForge -
![G2 badge for best usability software]()
The best usability in help desk and customer self-service software
G2 January 2021, -
![The best usability in help desk and customer self-service software - Products - Liveagent - Reviews]()
Leader in social customer service and self-service software
G2 January 2021, -
![sourceforge leader in winter 2021 badge]()
Leader in help desk and live chat software
February 2021, SourceForge -
![Badge for LiveAgent being a high performer in help desk software in UK]()
High performer in help desk and live chat software in UK
G2 January 2021, -
![saasworthy top 20 the most popular help desk software in 2021]()
The most popular help desk software
February 2021, SaaSworthy -
![saasworthy the most worthy help desk software in 2021]()
The most worthy help desk software
February 2021, SaaSworthy -
![The highly rated help desk software in 2021]()
The highly rated help desk software
February 2021, SaaSworthy -
![saasworthy the fastest growing help desk software in 2021]()
The fastest growing help desk software
February 2021, SaaSworthy
2020
-
![getapp leader in telephony software 2020]()
Leader in telephony software
GetApp December 2020, -
![digital 2020 - the best ticketing software badge]()
The best ticketing software of 2020
Digital November 2020, -
![digital 2020 - the best live chat software badge]()
The best live chat software company of 2020
Digital November 2020, -
![liveagent sourceforge user reviews badge]()
The highest user satisfaction in help desk and live chat
SourceForge November 2020, -
![liveagent sourceforge leader badge]()
Leader in help desk and live chat software
SourceForge November 2020, -
![LiveAgent - Capterra best value call recording software 2020 badge]()
Best valued call recording software
Capterra, 2020, -
![LiveAgent - Software Advice most recommended help desk 2020 badge]()
Most recommended help desk software
Software Advice, 2020, -
![LiveAgent - Leader in support and help desk software 2020]()
-
![LiveAgent - Capterra best value softphone software 2020 badge]()
Best valued softphone software
Capterra, 2020, -
![LiveAgent GetApp live chat software leader 2020]()
-
![LiveAgent GetApp live chat software leader 2020]()
-
![LiveAgent - Software Advice most recommended customer engagement platform 2020 badge]()
Most recommended customer engagement platform
Software Advice -
![LiveAgent GetApp live chat software leader 2020]()
Leader in Live Chat Software
GetApp -
![LiveAgent G2 summer 2020 leader in help desk software]()
-
![LiveAgent - Capterra best value help desk software 2020 badge]()
Best valued help desk software
Capterra -
![LiveAgent G2 summer 2020 european leader in live chat software]()
-
![LiveAgent G2 summer 2020 best usability in customer service software]()
-
![LiveAgent - Leader in knowledge base software badge 2020]()
-
![Live&agent G2 summer 2020 best est. ROI social customer service]()
-
![LiveAgent crozdesk leader knowledge management software 2020]()
-
![LiveAgent Top 20 in customer service software for 2020]()
TOP 20 in customer service software
Capterra -
![LiveAgent digital best help desk software 2020]()
The Best Help Desk Software
Digital -
![The Best Help Desk Software - Customer Service Crm - Support Helpdesk Software - Liveagent]()
The Happiest Users
Crozdesk -
![The Happiest Users - Small businesses require a lot of resources to run efficiently and profitably. To help small business owners wade through all of the many platforms, services, and products available in 2020, we conducted in-depth reviews of the most commonly used software, agencies, and technologies. We reviewed hundreds of companies and agencies to help you find the best choice possible for your small business.]()
-
![golden badge for the best social media customer service software]()
The best social media customer service software
FixThePhoto December 2020, -
![LiveAgent Software Advice Front Runners 2020]()
FrontRunner in Top Live Chat Software of 2020
Software Advice -
![Best live chat software]()
The best live chat software
FixThePhoto December 2020, -
![LiveAgent crozdesk market presence 2020 awards]()
Crozdesk Trusted Vendor
Crozdesk -
![LiveAgent - Blueprint best value in customer service category badge 2020]()
Best Value in the Customer Service
The Blueprint -
![golden badge for the best knowledge base software]()
The best knowledge base software
FixThePhoto December 2020, -
![LiveAgent softwareworld complaint software badge]()
Top Rated Complaint Management Software
Softwareworld -
![golden badge for the best help desk software]()
The best help desk software
FixThePhoto December 2020, -
![LiveAgent Capterra top 20 software 2020]()
Top 20 Live Chat Software
Capterra -
![LiveAgent - Top performer in live chat category 2020]()
Top Performer in Live Chat Category
Featured Customer -
![golden badge for the best ticketing software]()
The best ticketing software
FixThePhoto December 2020, -
![LiveAgent softwareworld top rated customer service badge]()
Top Rated Customer Service Software
Softwareworld -
![golden badge for the best call center software on fixthephoto]()
The best call center software
FixThePhoto December 2020, -
![LiveAgent softwareworld top rated call center badge]()
Top Rated Call Center Software
Softwareworld -
![LiveAgent - Top rated help desk and social media customer service software on TrustRadius 2020]()
-
![trustradius - best feature set 2021]()
The best feature set for 2021
TrustRadius December 2020, -
![LiveAgent softwareworld top rated live chat badge]()
Top Rated Live Chat Software
Softwareworld -
![LiveAgnt softwareworld top rated help desk softwarebadge 2020]()
Top Rated Help Desk Software
Softwareworld -
![trustradius - best customer support 2021]()
The best customer support software for 2021
TrustRadius December 2020, -
![LiveAgent G2 highest satisfaction products 2020]()
-
![crozdesk LiveAgent leader software awards 2020]()
-
![LiveAgent Crozdesk quality choice top ranked solution 2020]()
Crozdesk Quality Choice Badge
Crozdesk -
![LiveAgent Capterra best ease of use march 2020]()
The Best Ease of Use
Capterra -
![LiveAgent Capterra best value march 2020]()
The Best Value For Customer
Capterra -
![LiveAgent G2 spring 2020 leader help desk and live chat]()
-
![LiveAgent G2 spring 2020 high performer AP help desk]()
-
![LiveAgent G2 spring 2020 leader in Europe live chat software]()
-
![LiveAgent - G2 spring 2020 best usability social customer service]()
-
![Software advice LiveAgent award]()
FrontRunner in Top Help Desk Software of 2020
Software Advice -
![Trustradius LiveAgent award 2020]()
-
![LiveAgent crozdesk award 2020]()
2019
-
![LiveAgent - Expert's choice 2016 award]()
Expert’s choice 2016
Finances Online -
![LiveAgent - Great user experience ward]()
Great user experience
Finances Online -
![Get App logo]()
-
![LiveAgent - Leader help desk software badge 2020]()
Leader in Help Desk Category
G2.com -
![G2 crowd reviews]()
G2 TOP 5
G2 -
![LiveAgent - Best ROI customer social service badge 2020]()
-
![LiveAgent - Exceptional customer support 2016 award]()
Exceptional customer support
Finances Online -
![LiveAgent - Best usability customer self service badge 2020]()
-
![LiveAgent - 1st in G2 help desk software 2019 award]()
-
![LiveAgent - Users love us badge]()
Users Love Us on G2
G2.com -
![LiveAgent featured on pFind badge]()
eBool TOP 3
eBool -
![LiveAgent - G2 emea leader for live chat award 2020]()
-
![Get App logo]()
3rd in GetRank Q3 2016 help desk
Get App -
![LiveAgent eKomi golden award]()
Gold Seal of Approval
eKomi -
![LiveAgent Crowd Reviews rating 4.6 out of 5]()
Crowd Reviews rating 4.6 out of 5
Crowd Reviews -
![LiveAgent - crozdesk leader 2017]()
Help Desk Category Leader
Crozdesk -
![LiveAgent Category leader 2016 award]()
Category leader 2016
Get App -
![LiveAgent - Software advice badge award]()
500+ 5-Star Reviews
Software Advice -
![Capterra user reviews]()
Capterra reviews
Capterra -
![LiveAgent - Market Leader 2019 award]()
Market Leader for Help Desk Software Category
Featured Customer -
![LiveAgent - Capterra's 4th most popular chat award]()
Capterra’s 4th most popular chat
Capterra -
![LiveAgent - Fastest Implementation G2 award 2019]()
-
![LiveAgent - G2 High Performer award 2019]()
-
![LiveAgent - G2 Leader Certificate awared 2019]()
-
![LiveAgent - Top Help Desk Software 2019 award]()
TOP help desk software
GoodFirms -
![LiveAgent Top Rated Help Desk Software 2019 award]()
TOP rated help desk software
SaaSworthy -
![LiveAgent - Top performer in live chat category 2019 award]()
TOP performer in live chat category
Featured Customers -
![LiveAgent - Category leader for customer service 2019 award]()
-
![LiveAgent - Top 20 help desk software 2019 award]()
TOP 20 help desk software
Capterra -
![LiveAgent - Best value for money on Capterra 2019 award]()
Best value for money on Capterra
Capterra -
![LiveAgent - Users love us badge]()
-
![LiveAgent - Best customer service software 2019 award]()
Best customer service software 2019
Chamber of Commerce -
![LiveAgent Top performer in live chat 2019 award]()
TOP performer in live chat software
Featured Customers -
![LiveAgent Top rated help desk software 2018 award]()
TOP rate help desk software 2018
Trust Radius -
![LiveAgent 3rd in GetRank Q4 2017 help desk award]()
3rd in GetRank help desk
Get App -
![LiveAgent - Supreme software awards 2017]()
Supreme software awards 2017
Finances Online -
![LiveAgent - Expert's choice 2017 award]()
Expert’s choice 2017
Finances Online -
![LiveAgent - Best live chat software 2017 award]()
Best live chat software 2017
Studio-40 -
![TimeDoctor logo]()
TOP call center software 2017
Time Doctor -
![LiveAgent - Crozscore 5 out of 5 award]()
Crozscore 5 out of 5 stars
Crozdesk -
![LiveAgent - Crozdesk App of the Week award]()
Crozdesk app of the week
Crozdesk -
![LiveAgent - Capterra most popular chat award]()
Capterra’s 2nd most popular chat
Capterra -
![LiveAgent - Supreme software awards 2017]()
Supreme software awards 2016
Finances Online
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