Awards & certificates
Learn more about the various awards and quality certificates won by LiveAgent during the course of the years.
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LiveAgent and its awards
Our service has been distinguished with industry awards from several leading B2B & SaaS related organizations including positive recognition from popular review platforms and experts in the field of help desk solutions. It cemented its place as the leader in several categories including help desk software, live chat software and customer support software.
Select year
- 2021
- 2020
- 2019
2021
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Slashdot Leader Winter 2021
January 2022, Slashdot -
Best Ease of Use
December 2021, Capterra -
Best Value
December 2021, Capterra -
Front Runner for Knowledge Base Software
December 2021, Software Advice -
Front Runner for IT Ticketing Systems
December 2021, Software Advice -
Shortlist Top Complaint Management Software
December 2021, Capterra -
Leader in Knowledge Base Software
December 2021, GetApp -
Leader in Complaint Management Software
October 2021, GetApp -
Best Functionality and Features
December 2021, GetApp -
Fall 2021 Leader
October 2021, SourceForge -
The Best Ticketing Software
September 2021, Digital.com -
The Best Live Chat Software
September 2021, Digital.com -
The Best Call Center Software
September 2021, Digital.com -
The Best Help Desk Software
September 2021, Digital.com -
The Best Call Recording Apps
August 2021, Digital.com -
The Best Customer Service Software
August 2021, Digital.com -
The Best Customer Success Software
August 2021, Digital.com -
Leader in knowledge management software
July 2021, Crozdesk -
Leader in issue tracking software
July 2021, GetApp -
Summer 2021 leader
July 2021, SourceForge -
Top live chat software
July 2021, TechImply -
Top rated help desk software
May 2021, TrustRadius -
Front runner for real estate CRM software
May 2021, Software Advice -
Top performer in help desk software
May 2021, Better Alternative -
Leader in help desk software
April 2021, SourceForge -
Customers love us
April 2021, SourceForge -
Leader in remote work software
April 2021, GetApp -
Great user experience
April 2021, Software Suggest -
Customer’s choice
April 2021, Software Suggest -
Top Support & Helpdesk Software
April 2021, Crozdesk -
The best portal software of 2021
March 2021, Digital.com -
The best service desk software of 2021
March 2021, Digital.com -
The best inbound call tracking software of 2021
March 2021, Digital.com -
The best partner
March 2021, SourceForge -
Leader in help desk and live chat software
February 2021, SourceForge -
The most popular help desk software
February 2021, SaaSworthy -
The most worthy help desk software
February 2021, SaaSworthy -
The highly rated help desk software
February 2021, SaaSworthy -
The fastest growing help desk software
February 2021, SaaSworthy -
Leader in customer service in 2021
GetApp February 2021, -
User choice in chat & chatbot
AppVizer February 2021, -
Top customer chat software
Crozdesk February 2021, -
Leader in help desk software
G2 January 2021, -
European leader in help desk and live chat software
G2 January 2021, -
Leader in live chat software
G2 January 2021, -
The best usability in help desk and customer self-service software
G2 January 2021, -
Leader in social customer service and self-service software
G2 January 2021, -
High performer in help desk and live chat software in UK
G2 January 2021,
2020
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The best social media customer service software
FixThePhoto December 2020, -
The best live chat software
FixThePhoto December 2020, -
The best knowledge base software
FixThePhoto December 2020, -
The best help desk software
FixThePhoto December 2020, -
The best ticketing software
FixThePhoto December 2020, -
The best call center software
FixThePhoto December 2020, -
The best feature set for 2021
TrustRadius December 2020, -
The best customer support software for 2021
TrustRadius December 2020, -
Leader in telephony software
GetApp December 2020, -
The best ticketing software of 2020
Digital November 2020, -
The best live chat software company of 2020
Digital November 2020, -
The highest user satisfaction in help desk and live chat
SourceForge November 2020, -
Leader in help desk and live chat software
SourceForge November 2020, -
Best valued call recording software
Capterra, 2020, -
Most recommended help desk software
Software Advice, 2020, -
Best valued softphone software
Capterra, 2020, -
Most recommended customer engagement platform
Software Advice -
Best valued help desk software
Capterra -
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TOP 20 in customer service software
Capterra -
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Best Value in the Customer Service
The Blueprint -
Top Performer in Live Chat Category
Featured Customer -
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Leader in Live Chat Software
GetApp -
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The Best Help Desk Software
Digital -
The Happiest Users
Crozdesk -
FrontRunner in Top Live Chat Software of 2020
Software Advice -
Crozdesk Trusted Vendor
Crozdesk -
Top Rated Complaint Management Software
Softwareworld -
Top 20 Live Chat Software
Capterra -
Top Rated Customer Service Software
Softwareworld -
Top Rated Call Center Software
Softwareworld -
Top Rated Live Chat Software
Softwareworld -
Top Rated Help Desk Software
Softwareworld -
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Crozdesk Quality Choice Badge
Crozdesk -
The Best Ease of Use
Capterra -
The Best Value For Customer
Capterra -
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FrontRunner in Top Help Desk Software of 2020
Software Advice -
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2019
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Leader in Help Desk Category
G2.com -
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Users Love Us on G2
G2.com -
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Gold Seal of Approval
eKomi -
Help Desk Category Leader
Crozdesk -
500+ 5-Star Reviews
Software Advice -
Market Leader for Help Desk Software Category
Featured Customer -
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TOP help desk software
GoodFirms -
TOP rated help desk software
SaaSworthy -
TOP performer in live chat category
Featured Customers -
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TOP 20 help desk software
Capterra -
Best value for money on Capterra
Capterra -
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Best customer service software 2019
Chamber of Commerce -
TOP performer in live chat software
Featured Customers -
TOP rate help desk software 2018
Trust Radius -
3rd in GetRank help desk
Get App -
Supreme software awards 2017
Finances Online -
Expert’s choice 2017
Finances Online -
Best live chat software 2017
Studio-40 -
TOP call center software 2017
Time Doctor -
Crozscore 5 out of 5 stars
Crozdesk -
Crozdesk app of the week
Crozdesk -
Capterra’s 2nd most popular chat
Capterra -
Supreme software awards 2016
Finances Online -
Expert’s choice 2016
Finances Online -
Great user experience
Finances Online -
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G2 TOP 5
G2 -
Exceptional customer support
Finances Online -
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eBool TOP 3
eBool -
3rd in GetRank Q3 2016 help desk
Get App -
Crowd Reviews rating 4.6 out of 5
Crowd Reviews -
Category leader 2016
Get App -
Capterra reviews
Capterra -
Capterra’s 4th most popular chat
Capterra
Related Resources to Awards & certificates
- LiveAgent bestowed with prestigious awards in Q1 2021
- Capterra Help Desk Contacts - LiveAgent
- G2 Crowd Reveals Best Software Companies 2019 (News)
- LiveAgent Recognized as One of the Best Software
- LiveAgent - Best of the Best (News)
- Digital Help Desk Contacts - LiveAgent
- G2 Crowd - LiveAgent Rankings
- Best VoIP softphone apps for Mac in 2022 (Research)
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