What is a good typing test?
Why it is important to have a good typing test?
LiveAgent is the first-ever help desk and live chat software to hit the market. It’s been around since 2003, helping businesses provide impeccable support to their customers.
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As typing speed increases, agent productivity improves. The faster your agents type, the faster they can resolve tickets and move onto more complex tasks.
Faster typing speeds equal faster resolution times. Surprise your customers with lightning-fast responses on live chat or social media by improving your typing speed with our live chat typing test.
Customers want their queries answered as soon as possible. Delight them with fast typing speeds and resolution times, and increase customer satisfaction at the same time.
In this video, Ali, a resident doctor in the UK, talks about the benefits of typing faster. He claims that improving typing speed can increase productivity and impress people, in addition to facilitating computer use in general. He shares eight practical tips on how to improve typing speed and reveals that he can type about 155 words per minute. Overall, he suggests that improving typing speed can lead to better creativity and productivity.
In this video, the speaker emphasizes the importance of learning to type faster and provides tips and tools to improve typing speed. The average person types 40 words per minute, which is considered too slow for normal typing users. However, by practicing with websites like TypeRacer and 10 Fast Fingers, and by learning the fundamental typing position and using shortcuts like Control + Backspace, it is possible to improve typing speed to 60 or even 80 words per minute within a few months. The speaker also suggests practicing to look at the next word while currently typing the previous one, and thinking of words as one stroke of keys. With consistent practice, the speaker believes it is possible to continue improving typing speed.
If you have questions, we have the answers. Take a look at the most frequent questions about the help desk price calculator.
A typing speed test is a test that measures the number of words and characters you can type per minute. In addition to speed, typing tests also measure spelling accuracy.
Average typing speeds vary from industry to industry, however, the average typing speed for a professional typist is between 65 – 70 WPM.
The abbreviation WPM stands for words per minute. Whenever you’re taking a typing test, you should aim to type between 65 – 70 words per minute.
The CPM is the number of characters that you type per minute, including all your mistakes.
Asking potential and existing employees to take typing speed tests can help improve productivity, customer satisfaction, and in turn revenue. The faster your employees can resolve customer issues, the more satisfied your customers will be. In turn, high customer satisfaction rates will improve your retention rates and revenue.
Typing speeds are important in customer service because the faster a support agent can type, the more tickets they can answer. This decreases ticket loads, improves productivity, and improves customer satisfaction.
Learning keyboard shortcuts once you’ve mastered the basics of typing can help you improve productivity and efficiency because they reduce the number of clicks you have to make to execute certain functions.
You should test your typing speed at least once a month. Because the accuracy and speed of your typing is dependant on muscle memory, it’s good to train it and practice with randomly generated words that are generated in typing tests.
Typing speed matters because it indicates how fast and accurately you can type. Many businesses use typing speed as a benchmark to figure out if you’d be a good fit for certain typist positions such as customer service representative, secretary, or note taker.
The best way to practice typing faster is to do typing tests over and over. At first, it’s important to focus on your muscle memory, finger placement, and to prioritize accuracy over speed. Over time, as your muscle memory adjusts and you hit the correct keys when typing, you can start shifting your focus on to speed.
LiveAgent’s typing test is free. We wanted to create a tool that you can use over and over to practice and perfect your typing skills.
There’s no ideal keyboard/finger alignment. However, your fingers should feel comfortable with their position on the keyboard. It can help to curve your fingers slightly and place your hands down lightly, so they are ready to move.
If you want to maintain accuracy and type fast at the same time, it’s important to refrain from looking at your keyboard, and instead, trust your senses and muscle memory. If you start looking at the keyboard, your fingers can fall out of sync.
Not every employer will care about your typing speed, however, if you’re applying for a job that revolves around typing, your typing speed can be a deal-breaker. Generally, customer support representatives, secretaries, copywriters, or clerks need to have average or above-average typing speed to be considered for the job.
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
ComMeeTT is a white-label VoIP telephony operator platform designed by experienced engineers from France. It offers an innovative and efficient telephony service, easily adaptable to an operator's existing offerings. ComMeeTT supports operators who wish to diversify their service offerings, increase customer satisfaction or target new markets. Integration with LiveAgent is free of charge for subscribers, and ComMeeTT offers high reliability, 24/7 assistance and improved CX access in France.
MicroSIP softphone is a reliable and free software suitable for most uses and scenarios, with a fast installation and quick setup. While it may lack extra features and additional functionality, its simplicity and ease of use make it worth considering. The app has a minimalistic design and is easy to navigate, with features such as call logs and a contact list. MicroSIP is completely free with no extra charges for features, making it an affordable option. However, it may not be the easiest for beginners to set up, but there are easy-to-follow guides available online.
PipeDrive is a well-known customer relationship management software that also offers a live chat feature, though it may fall short compared to other live chat software options. The interface is easy to navigate, but lacks important features and may get expensive. Users can start using PipeDrive's live chat with a monthly subscription of $39 and can customize their live chat widget by defining a chatbot and configuring the initial flow through a visual representation of possibilities and actions. Overall, PipeDrive's live chat may be useful for those looking to cover their CRM needs, but may not be the best contender for dedicated live chat software.
PipeDrive is a customer relationship management software that allows users to manage leads and deals, track communications, and automate workflow, with insights into sales performance and reporting based on pipeline data. Connecting PipeDrive with LiveAgent allows users to register new deals and access existing deal information, saving time and increasing efficiency. Integration can be achieved through a native plugin or via Zapier, offering benefits such as efficient workflow, improved customer experience, better relationships, and time-saving. Frequently asked questions include the definition and benefits of PipeDrive, and the advantages of using it with LiveAgent.
Need to increase response speeds?
LiveAgent's help desk software can help improve support response speeds with advanced features such as automation rules, live chat, and built-in CRM. Users can start a 7 or 30-day free trial with a company email and no credit card required.
Why sales teams need live chat and instant demo solutions
Sales teams need to prioritize speed and responsiveness in order to attract and retain new customers, particularly in the COVID-19 era. Inbound sales leads expect quick and detailed information, often relying on virtual sales meetings and demos to assess potential solutions. Live Chat and Instant Demo solutions can make a significant difference in converting leads to customers, with companies who respond within an hour being 7x more likely to have meaningful conversations with decision-makers. Chat widgets such as LiveAgent enable instant responses without negatively affecting website loading speed. Instant Online Demos, provided through solutions like CrankWheel, are a cost and time-effective way to convert new leads. The use of video in customer service is increasingly important, while real-time customer support has become essential for businesses to retain customers and increase revenue.
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