Live chat customer service is provided via live chat widgets on websites or apps that support this type of service. It is part of general customer support, and it's one of the most helpful customer support channels. Chat widgets can be created by placing a piece of code into a website or coding it into an app. They are usually visible right away to allow customers easy connection with customer support agents.

Live chat software comes with different pricing options that depend on reliability, additional features, and general usefulness. There are also some free live chat options, but they often lack the speed or features of paid software solutions. LiveAgent's Ticket + Chat plan comes with plenty of amazing features and the fastest live chat widget on the market for a fair price. Please take a look at our pricing page to see more information.

Investing in live chat makes sense when your business runs an e-commerce website or a site that offers specific services or products. Your website's live chat features make it easy for potential customers to contact you and get fast replies. These fast customer conversations can prove to be more beneficial than slower email conversations. Live chat helps you provide a fast and reliable customer service experience while helping you sell more products and turn website visitors into paying customers.

It takes just a few minutes to implement your chat to a website. LiveAgent provides a chat button gallery where you can pick from pre-made designs or upload your own from a picture or a piece of code. Then you can set simple parameters such as queue length and forms - these can be changed or updated at any time. When you're done with customization, LiveAgent will generate a piece of code that you can paste into your website code. Once you save the changes, the chat widget is good and ready.

LiveAgent offers over 195 various integrations with other software solutions. Connect communication tools such as Slack, billing software like 2Checkout, tracking software like Google Analytics, or even miscellaneous integration options like Giphy. Pick from a wide range of favorite software and interconnect your workflow in custom ways that enhance your customer communication channels or help you provide better services in other areas. Third-party integrations via Zapier or Integrately are also an option.

Some of the most common features include website visitor tracking that allows you to see the number of people who browse your website. Canned responses or predefined answers allow agents to reply faster to common questions. One of the best features present in the LiveAgent live chat software is the real-time typing view that will enable you to see what the website visitor is typing before they hit send. Combined with LiveAgent's amazing chat displayed speeds, you can provide ultra-fast support. Check out our features page to see other great LiveAgent live chat features.

Picking the right live chat software depends on your requirements and your budget. Consider what key features you need to improve your customer satisfaction rating and where your pain points are. A good live chat software keeps up with chat software trends and adds or updates the features accordingly. Another vital thing to consider is if you need a dedicated solution or a multi-purpose chat solution. Live chat software from LiveAgent offers a unified inbox that handles emails, options for social media integrations, and even a call center.

A lot of customers do prefer chatting over real conversations. However, it all depends on the context and the situation. Because of speed and convenience, online store visitors who want to get quick answers will prefer the chatting option over sending emails. In general, customers with pressing issues will always appreciate a quick solution with almost instant responses and a short average resolution time in most situations.

While you cannot start a chat with a customer directly, you can do your best to get noticed. Proactive chat invitations are an ideal feature for the job. You can pick your favorite design or upload your own, just like in the case of the chat button. These invitations will pop up whenever a customer starts browsing your web. Proactive chat invitations are great because they allow the customers to accept or decline the chat while ensuring the chat option will be noticed by all new website visitors.