Live Chat Software
for your Website
Live chat support is a key ingredient to successful customer acquisition strategy of every company. It helps you to convert visitors into paying customers. Speak to your customers in real-time on your website and build long-term relationships.
LiveAgent is an omnichannel customer support platform and live chat is one of the core features. It lets you talk with your website visitors and transform all live chats into unified tickets.
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Why Companies Use
Live Chat Software
Your customers are looking for immediate answers to their questions. Live chat is proven tool for fastest way to connect with them.
Increase
sales
Are you wondering why so much visitors leave your website without becoming your customers? Speak with them live and get their attention.
Become proactive
Don't wait until your customers find a way to contact you. Proactively invite them into conversation with automatic invitations.
Improve satisfaction
Solve all your customers issues before they get upset and start to look for alternatives. Increase customer experience with your products.
Cut
costs
One live chat agent can handle several customers at a time. LiveAgent improves your productivity and customer satisfaction.
We Reinvented the Way Companies Chat with Customers
Watch how we integrated live chat into a single omnichannel communication platform. LiveAgent offers all common live chat features you will ever need and on top of that we included many unique perks you won't find in any other software.
Smart Live Chat Features
LiveAgent is packed with rich set of features and is fully customizable to match your workflow.
Live Chat
Visitor is just single click away from your support team. Read more...
Proactive invitations
Setup rules to automatically invite visitors to online chat. Read more...
Real-time typing view
Don't waste time. Let your agents to prepare their answers before customer hits enter. Read more...
Website monitoring
Watch your visitors as they move through your website and interact with them. Read more...
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO
Smooth Website Integration
LiveAgent was built to save your valuable time. Simple (copy & paste) integration into your website connects you with customers within seconds.
LiveAgent routes new incoming chats to the right members in your team and dynamically adapts chat availability as you agents log in and log out during the shift.
- 1. Choose chat button
- 2. Customize chat window
- 3. Integrate to website
- 4. Answer chats
- Trends report give you a comprehensive overview of how your campaigns are performing.
- Filter out performance by campaign, by affiliate or other criteria and discover who's performing well.
- Use the quick filters to easily navigate and see performance based on presets.
Affordable Pricing
LiveAgent offers the best value for your money in live chat software world.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha, O2 and Oxford University have in common? You guessed right... LiveAgent!
What Is
Live Chat Software?
Customer service chat software is core part of complex help desk software which enables live communication with business on one side and audience on the other. With LiveAgent you can install live chat module (or in other words live chat widget) on your website in less than a minute and start talking to your customers or prospects.
How To Choose Right
Live Chat Software
Live chat is present in many solutions, however what you should be looking for are advanced chat features and their integration into a complex customer service ecosystem. With LiveAgent you can choose from 2 plans depending on your needs. If you want to use live chat app, our Ticket+Chat plan is what you should go for. The All-Inclusive plan also offers built-in cloud call center software, the ability to fetch social media posts into LiveAgent and video calls feature.
Live Chat as Part of Help Desk Software
LiveAgent offers the right portion of help desk software features including a powerful ticketing system with automation, live chat tool, social networks, call center and a support center. More than 175+ help desk features available at the moment!
Benefits of Live Chat Software
Increase conversion rate
Selecting the right live chat software can lead to up to 29% increase in conversion rates
Decrease resolution time
Drastically decrease the resolution time of the incomings customer requests
Reduce shopping cart abandonment
Improve the shopping experience of your customers by providing the help when needed
Improve customer happiness
Customers want to have their issues solved immediately. Live chat is the perfect tool for that
FAQ
What is live chat customer service?
Live chat provides a fast way of communication with your client or customer. It allows a customer care agent to answer them instantly and provide them with satisfactory care. Live chat is essentially a simple chat window where a client and a customer care agent communicate to resolve a specific issue regarding a product or a service a company provides. It is one of many ways of providing customer support.
How does a live chat work?
Live chat allows a customer to directly contact a customer support agent. Once a customer connects with an agent via Live Chat, communication becomes instant. Live chat eliminates the need to wait for an answer for long periods. A client can contact a customer care agent by clicking a chat button on your website. A client fills out a simple form and initiate a conversation with a customer support agent instantly. Live chat is essentially a chat window where a customer and agent communicate to resolve the issue.
Why do you need live chat?
Live chat is needed to provide direct customer support for your clients. Live chat is one of the fastest and most convenient ways for allowing your clients to contact you quickly. By providing them with a quick way to contact you, you can increase your ROI. Customers always appreciate a prompt answer regarding their inquiries and this in turn also increases their loyalty and satisfaction. A loyal and satisfied customer is always more likely to buy from you in the future and keep your business running.
Does live chat increase sales?
Providing quick and efficient customer support keeps your clients happy and loyal to your brand or company. People in today’s world are not patient enough to wait for unreliable support. By supporting them quickly, you can increase the number of loyal customers who are more likely to buy your product or service in the future.
How do I get live chat on my website?
Live chat software allows you to easily customize pre-existing buttons or create your own. After customization, all you have to do, is to integrate the button via placing (copy-pasting) a generated code before of your page.
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