Hello, I’m John, how may I help you?
I’d like to check my order status.
No problem, please provide me with your order ID.
My order ID is GQ34566
Provide great customer experience with live chat platform from LiveAgent. Get access to a fast live chat widget, and advanced features that make any customer interaction a breeze. Turn website visitors into customers, and solve customer queries with real-time support. Improve customer engagement with a single chat application. Save time and focus on what’s important with the LiveAgent customer service platform.
LiveAgent offers a state-of-the-art chat tool. It comes with premium features to help customer support teams provide a great chat experience. Key features include smart chat routing, proactive chat invitations, visitor tracking, and more. LiveAgent’s multilingual chat widget is one of the fastest on the market.
Chat support software benefits
Improve your website and start conversations with visitors thanks to modern messaging software. Increase customer loyalty with fast response to chat requests thanks to a powerful tool. Take a look at what your customers and customer service teams get with LiveAgent.
Refine customer journey with:
LiveAgent is much more than a simple live chat provider. Discover our customer service platform that can handle every important communication channel. Learn more about essential features and see how they work.
Catch attention with proactive messages that invite website browsers to chat with a customer care agent. Customize the messages and create a personalized experience ideal for the purpose of your website. Proactive chat invitations are a powerful feature that can turn website visitors into paying customers.
Keep track of website visitors to see where they spend their time. Chat overview can show you a number of website visitors, active agents and each ongoing chat. Use the website monitoring to determine favorite URLs. Send a chat message to potential customers if you want to help them on their journey.
Get your answers ready before the customer sends you a message. Real time typing view can show what your customers are typing before they hit the send button. Use this powerful feature to prepare your answers faster, or to do a quick research about topics and customers. Provide customer support with unmatched speed.
LiveAgent can speak your language, and the language of your customers. Take a pick from over 40 languages to help you provide support in various countries. Customize your chat windows and select their primary language. You can set up each chat widget with different language options if you’re providing support in multiple areas.
Live chat software for website includes a live chat widget that you can customize and place on your website with a few lines of generated code. Chat widget customization settings allow you to change its apperance, set up custom branding or create a pre-chat form for gathering contact details. Customers can click on the widget when browsing a website, and connect with a customer support agent. Chat agent can also reply from the mobile app available for Android and iOS.
Chat conversations can help your contact center improve your sales process and empower your online businesses
The fastest chat widget from LiveAgent can help you solve issues reliably and quickly. Save on support prices for agent per month and solve larger chat volume in a shorter period of time.
17 – 30%
Decrease in costs
Using live chat as a platform for communication is cheaper than calls, and faster than emails. Experience a decrease in costs with LiveAgent.
Help your customers with purchasing decisions and recommend better products. Turn more website visitors into paying customers. Increase your conversions with a simple chat window on your website.
Conversion rate increase
Boost your conversion rates and earn more by using a good chat strategy. Our chat app can help you convert visitors into customers, and increase your ROI.
Improve customer loyalty and use the fastest chat widget to help your customers. Decrease cart abandonment with helpful features and stay available for website viewers anytime they’re browsing.
Higher satisfaction rates
Provide personalized conversations for your customers. Our fully-featured live chat software can help you with customer satisfaction, and great agent experience.
Pick an awesome software with chat capabilities for the right price. Save money with our price calculator and get the best
value for chat functionality.
LiveAgent offers the best value for your money in the live chat support software world.
Live chat features on top of standard help desk functionality.
Every ticketing and live chat feature extended with built-in call center.
“Approach each customer with the idea of helping him or her to solve a problem or achieve a goal, not of selling a product or service.” – Brian Tracy
Live chat customer service is provided via live chat widgets on websites or apps that support this type of service. It is part of general customer support, and it's one of the most helpful customer support channels. Chat widgets can be created by placing a piece of code into a website or coding it into an app. They are usually visible right away to allow customers easy connection with customer support agents.
Live chat software comes with different pricing options that depend on reliability, additional features, and general usefulness. There are also some free live chat options, but they often lack the speed or features of paid software solutions. LiveAgent's Ticket + Chat plan comes with plenty of amazing features and the fastest live chat widget on the market for a fair price. Please take a look at our pricing page to see more information.
Investing in live chat makes sense when your business runs an e-commerce website or a site that offers specific services or products. Your website's live chat features make it easy for potential customers to contact you and get fast replies. These fast customer conversations can prove to be more beneficial than slower email conversations. Live chat helps you provide a fast and reliable customer service experience while helping you sell more products and turn website visitors into paying customers.
It takes just a few minutes to implement your chat to a website. LiveAgent provides a chat button gallery where you can pick from pre-made designs or upload your own from a picture or a piece of code. Then you can set simple parameters such as queue length and forms - these can be changed or updated at any time. When you're done with customization, LiveAgent will generate a piece of code that you can paste into your website code. Once you save the changes, the chat widget is good and ready.
LiveAgent offers over 195 various integrations with other software solutions. Connect communication tools such as Slack, billing software like 2Checkout, tracking software like Google Analytics, or even miscellaneous integration options like Giphy. Pick from a wide range of favorite software and interconnect your workflow in custom ways that enhance your customer communication channels or help you provide better services in other areas. Third-party integrations via Zapier or Integrately are also an option.
Some of the most common features include website visitor tracking that allows you to see the number of people who browse your website. Canned responses or predefined answers allow agents to reply faster to common questions. One of the best features present in the LiveAgent live chat software is the real-time typing view that will enable you to see what the website visitor is typing before they hit send. Combined with LiveAgent's amazing chat displayed speeds, you can provide ultra-fast support. Check out our features page to see other great LiveAgent live chat features.
Picking the right live chat software depends on your requirements and your budget. Consider what key features you need to improve your customer satisfaction rating and where your pain points are. A good live chat software keeps up with chat software trends and adds or updates the features accordingly. Another vital thing to consider is if you need a dedicated solution or a multi-purpose chat solution. Live chat software from LiveAgent offers a unified inbox that handles emails, options for social media integrations, and even a call center.
A lot of customers do prefer chatting over real conversations. However, it all depends on the context and the situation. Because of speed and convenience, online store visitors who want to get quick answers will prefer the chatting option over sending emails. In general, customers with pressing issues will always appreciate a quick solution with almost instant responses and a short average resolution time in most situations.
While you cannot start a chat with a customer directly, you can do your best to get noticed. Proactive chat invitations are an ideal feature for the job. You can pick your favorite design or upload your own, just like in the case of the chat button. These invitations will pop up whenever a customer starts browsing your web. Proactive chat invitations are great because they allow the customers to accept or decline the chat while ensuring the chat option will be noticed by all new website visitors.
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