Customer Relationship Management (CRM) deals with information and data about your clients and customers. These are then used to provide better help, better support, and better service to your customers when it’s needed.
Customer Relationship Management is a critical part of every successful business, especially in today’s world where the competition keeps on coming and growing each day. Companies around the world have started using Customer Relationship Management software to better address problems with their workflow and provide a better service for their customers.
LiveAgent is not an exception to this, and that’s why it’s not just a simple customer support software but also a great tool for customer relationship management.
Missing a CRM software?
No problem! LiveAgent offers a powerful built-in CRM that allows you to create unique CRM fields. Try it today for free. No credit card required.
With LiveAgent, you can store, organize, and easily reach every and any information, record, or piece of data related to your customers. Whether it be contacts, orders, interests, personal likes, or dislikes, you can reach this information whenever you need to. It can further help you with tracking leads, contracts, managing assets, and resources besides helping you provide the best customer support with the best tools.
You can further increase LiveAgent’s CRM capabilities with integrations, such as PipeDrive, SharpSpring or Highrise to get more advanced with your customer relationship management.