Comparing help desk software alternatives?

Discover why LiveAgent is the best help desk alternative on the market.

✓ No setup fee
✓ Customer service 24/7
✓ No credit card required
✓ Cancel any time

Get Started | 14 days free Watch video

Used by

Home | Alternatives

Looking for help desk software comparison?

Hundreds of alternative solutions let you support your customers, but there are only a few that offer more than 175 help desk features.

We have prepared a list of the must-have parts of help desk software including email ticketing, live chat, call center, social media support, and additional most popular features.

We recommend you to test LiveAgent on your own to see how it fits your workflow. It’s free and setup takes up to 5 minutes.

Start Free Trial

7 or 30 days free trial No Credit Card required

.ladesk.com

Send me product updates and other promotional offers.

Create account for FREE

By signing up, I accept T&C and Privacy Policy.

Compare top 5 help desk software

See how LiveAgent stands against other alternative leading solutions on the market.
Fully transparent, no hidden information.

Features	LiveAgent Try the best help desk alternative for free! No credit card required.	Zendesk Zendesk competitor.	Freshdesk Freshdesk competitor.	LiveChat LiveChat competitor.	Intercom Intercom competitor.
Ticketing Connects with multiple lines of communication (such as email, live chat, a call center, or social media) to streamline all messages, and allow users to respond to them from the ticketing software.	Small $9/month/agent Included in the Small plan that costs $9 per agent per month. All prices are in USD.	Professional $59/month/agent Included in the Professional plan that costs $59 per agent per month. All prices are in USD.	Blossom $19/month/agent Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.	Starter $19/month/agent Included in the Starter plan that costs $19 per agent per month. All prices are in USD.	Starter $79/month/agent Included in the Starter plan that costs $79 for first agent per month. Every additional agent costs $19 per agent per month. All prices are in USD.
Live Chat A native live chat widget that can be deployed on your site and used for real-time communication with your website visitors.	Medium $29/month/agent Included in the Medium plan that costs $29 per agent per month. All prices are in USD.	Add-on $15-59/month/agent Available as an Add-on feature for $15-59 per month. All prices are in USD.	Garden $45/month/agent Included in the Garden plan that costs $45 per agent per month. All prices are in USD.	Starter $19/month/agent Included in the Starter plan that costs $19 per agent per month. All prices are in USD.	Enterprise On-demand pricing Included in the plans with pricing on demand.
Built-in Call Center A virtual call center with a centralized dashboard for making, receiving, and managing calls.	Large $49/month/agent Included in the Large plan that costs $49 per agent per month. All prices are in USD.	Add-on $45/month/agent Available as an Add-on feature for $45 per month. All prices are in USD.	Estate $85/month/agent Included in the Estate plan that costs $85 per agent per month. All prices are in USD.	LiveChat doesn't offer this feature	Intercom doesn't offer this feature
Facebook & Twitter An integration that fetches all Tweets, comments, mentions, and Facebook messages and transforms them into tickets that can be answered directly from the software.	Add-on $39/month/account Available as an Add-on feature for $39 per month per account, or in Large plan for $49/month/agent. All prices are in USD.	Team $25/month/agent Included in the Team plan that costs $25 per agent per month. All prices are in USD.	Blossom $19/month/agent Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.	LiveChat doesn't offer this feature	Enterprise On-demand pricing Included in the plans with pricing on demand.
Rules & Automation Automation rules that can be implemented to speed up customer support processes.	Small $9/month/agent Included in the Small plan that costs $9 per agent per month. All prices are in USD.	Team $25/month/agent Included in the Team plan that costs $25 per agent per month. All prices are in USD.	Garden+Add-on $45/month/agent Included in the Garden plan that costs $45 per agent per month, or can be added on. All prices are in USD.	LiveChat doesn't offer this feature	Enterprise On-demand pricing Included in the plans with pricing on demand.
Business Hours & SLAs A feature that enables you to manage and monitor SLA logs, SLA compliance, and set business hours.	Small $9/month/agent Included in the Small plan that costs $9 per agent per month. All prices are in USD.	Professional $59/month/agent Included in the Professional plan that costs $59 per agent per month. All prices are in USD.	Blossom $19/month/agent Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.	LiveChat doesn't offer this feature	Intercom doesn't offer this feature
Audit Logs An activity log that records all actions done within the help desk system.	Large $49/month/agent Included in the Large plan that costs $49 per agent per month. All prices are in USD.	Zendesk doesn't offer this feature	Estate $65/month/agent Included in the Estate plan that costs $65 per agent per month. All prices are in USD.	LiveChat doesn't offer this feature	Intercom doesn't offer this feature
Unlimited History An unlimited ticketing viewing history. (You don't lose access to tickets after a certain time period.)	Small $15/month/agent Included in the Small plan that costs $9 per agent per month. All prices are in USD.	Team $25/month/agent Included in the Team plan that costs $25 per agent per month. All prices are in USD.	Blossom $19/month/agent Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.	Team $39/month/agent Included in the Team plan that costs $39 per agent per month. All prices are in USD.	Starter $79/month/agent Included in the Starter plan that costs $79 for first agent per month. Every additional agent costs $19 per agent per month. All prices are in USD.
Remove Branding Option to use a white label (branding free).	Add-on $19/month/agent Available as an Add-on feature for $19 per month. All prices are in USD.	Zendesk doesn't offer this feature	Blossom $19/month/agent Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.	Business $59/month/agent Included in the Business plan that costs $59 per agent per month. All prices are in USD.	Intercom doesn't offer this feature
24/7 Personalized Success Team A dedicated customer success team that's assigned to you and available to help 24/7 365 across all communication channels.	Small $9/month/agent Included in the Small plan that costs $9 per agent per month. All prices are in USD.	Zendesk doesn't offer this feature	Blossom $19/month/agent Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.	Starter $19/month/agent Included in the Starter plan that costs $19 per agent per month. All prices are in USD.	Intercom doesn't offer this feature