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Looking for help desk software comparison?
Hundreds of alternative solutions let you support your customers, but there are only a few that offer more than 175 help desk features.
We have prepared a list of the must-have parts of help desk software including email ticketing, live chat, call center, social media support, and additional most popular features.
We recommend you to test LiveAgent on your own to see how it fits your workflow. It’s free and setup takes up to 5 minutes.
Compare top 5 help desk software
See how LiveAgent stands against other alternative leading solutions on the market.
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| Features | LiveAgent
Try the best help desk alternative for free! No credit card required.
|
Zendesk
Zendesk competitor.
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Freshdesk
Freshdesk competitor.
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LiveChat
LiveChat competitor.
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Intercom
Intercom competitor.
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|---|---|---|---|---|---|
| Ticketing
Connects with multiple lines of communication (such as email, live chat, a call center, or social media) to streamline all messages, and allow users to respond to them from the ticketing software.
|
Ticket
$15/month/agent
Included in the Ticket plan that costs $15 per agent per month. All prices are in USD.
|
Professional
$59/month/agent
Included in the Professional plan that costs $59 per agent per month. All prices are in USD.
|
Blossom
$19/month/agent
Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
|
Starter
$19/month/agent
Included in the Starter plan that costs $19 per agent per month. All prices are in USD.
|
Starter
$79/month/agent
Included in the Starter plan that costs $79 for first agent per month. Every additional agent costs $19 per agent per month. All prices are in USD.
|
| Live Chat
A native live chat widget that can be deployed on your site and used for real-time communication with your website visitors.
|
Ticket+chat
$29/month/agent
Included in the Ticket + Chat plan that costs $29 per agent per month. All prices are in USD.
|
Add-on
$15-59/month/agent
Available as an Add-on feature for $15-59 per month. All prices are in USD.
|
Garden
$45/month/agent
Included in the Garden plan that costs $45 per agent per month. All prices are in USD.
|
Starter
$19/month/agent
Included in the Starter plan that costs $19 per agent per month. All prices are in USD.
|
Enterprise
On-demand pricing
Included in the plans with pricing on demand.
|
| Built-in Call Center
A virtual call center with a centralized dashboard for making, receiving, and managing calls.
|
All-inclusive
$49/month/agent
Included in the All-Inclusive plan that costs $49 per agent per month. All prices are in USD.
|
Add-on
$45/month/agent
Available as an Add-on feature for $45 per month. All prices are in USD.
|
Estate
$85/month/agent
Included in the Estate plan that costs $85 per agent per month. All prices are in USD.
|
LiveChat doesn't offer this feature
|
Intercom doesn't offer this feature
|
| Facebook & Twitter
An integration that fetches all Tweets, comments, mentions, and Facebook messages and transforms them into tickets that can be answered directly from the software.
|
Add-on
$39/month/account
Available as an Add-on feature for $39 per month per account, or in All-inclusive plan for $49/month/agent. All prices are in USD.
|
Team
$25/month/agent
Included in the Team plan that costs $25 per agent per month. All prices are in USD.
|
Blossom
$19/month/agent
Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
|
LiveChat doesn't offer this feature
|
Enterprise
On-demand pricing
Included in the plans with pricing on demand.
|
| Rules & Automation
Automation rules that can be implemented to speed up customer support processes.
|
Ticket
$15/month/agent
Included in the Ticket plan that costs $15 per agent per month. All prices are in USD.
|
Team
$25/month/agent
Included in the Team plan that costs $25 per agent per month. All prices are in USD.
|
Garden+Add-on
$45/month/agent
Included in the Garden plan that costs $45 per agent per month, or can be added on. All prices are in USD.
|
LiveChat doesn't offer this feature
|
Enterprise
On-demand pricing
Included in the plans with pricing on demand.
|
| Business Hours & SLAs
A feature that enables you to manage and monitor SLA logs, SLA compliance, and set business hours.
|
Ticket
$15/month/agent
Included in the Ticket plan that costs $15 per agent per month. All prices are in USD.
|
Professional
$59/month/agent
Included in the Professional plan that costs $59 per agent per month. All prices are in USD.
|
Blossom
$19/month/agent
Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
|
LiveChat doesn't offer this feature
|
Intercom doesn't offer this feature
|
| Audit Logs
An activity log that records all actions done within the help desk system.
|
All-inclusive
$49/month/agent
Included in the All-Inclusive plan that costs $49 per agent per month. All prices are in USD.
|
Zendesk doesn't offer this feature
|
Estate
$65/month/agent
Included in the Estate plan that costs $65 per agent per month. All prices are in USD.
|
LiveChat doesn't offer this feature
|
Intercom doesn't offer this feature
|
| Unlimited History
An unlimited ticketing viewing history. (You don't lose access to tickets after a certain time period.)
|
Ticket
$15/month/agent
Included in the Ticket plan that costs $15 per agent per month. All prices are in USD.
|
Team
$25/month/agent
Included in the Team plan that costs $25 per agent per month. All prices are in USD.
|
Blossom
$19/month/agent
Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
|
Team
$39/month/agent
Included in the Team plan that costs $39 per agent per month. All prices are in USD.
|
Starter
$79/month/agent
Included in the Starter plan that costs $79 for first agent per month. Every additional agent costs $19 per agent per month. All prices are in USD.
|
| Remove Branding
Option to use a white label (branding free).
|
Add-on
$19/month/agent
Available as an Add-on feature for $19 per month. All prices are in USD.
|
Zendesk doesn't offer this feature
|
Blossom
$19/month/agent
Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
|
Business
$59/month/agent
Included in the Business plan that costs $59 per agent per month. All prices are in USD.
|
Intercom doesn't offer this feature
|
| 24/7 Personalized Success Team
A dedicated customer success team that's assigned to you and available to help 24/7 365 across all communication channels.
|
Ticket
$15/month/agent
Included in the Ticket plan that costs $15 per agent per month. All prices are in USD.
|
Zendesk doesn't offer this feature
|
Blossom
$19/month/agent
Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
|
Starter
$19/month/agent
Included in the Starter plan that costs $19 per agent per month. All prices are in USD.
|
Intercom doesn't offer this feature
|
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FAQ
What are help desk software comparisons?
Help desk software comparisons are software options with similar core functions. However, there are differences in price, design, features, and more. Since each business has different needs, there are many help desk alternatives currently on the market.
How can you choose help desk software?
To choose the right help desk software, firstly evaluate your company's needs and preferences. After that, visit our alternative webpage to compare different software. Our tip is to consider features, price, and design your company prefers and is compatible with.
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