Comparing help desk software alternatives?

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Help desk software comparison
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Looking for help desk software comparison?

Hundreds of alternative solutions let you support your customers, but there are only a few that offer more than 175 help desk features.

We have prepared a list of the must-have parts of help desk software including email ticketing, live chat, call center, social media support, and additional most popular features.

We recommend you to test LiveAgent on your own to see how it fits your workflow. It’s free and setup takes up to 5 minutes.

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Compare top 5 help desk software

See how LiveAgent stands against other alternative leading solutions on the market.
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Features LiveAgent Zendesk
Zendesk competitor.
Freshdesk
Freshdesk competitor.
LiveChat
LiveChat competitor.
Intercom
Intercom competitor.
Ticketing
Connects with multiple lines of communication (such as email, live chat, a call center, or social media) to streamline all messages, and allow users to respond to them from the ticketing software.
Small
$9/month/agent Included in the Small plan that costs $9 per agent per month. All prices are in USD.
Professional
$59/month/agent Included in the Professional plan that costs $59 per agent per month. All prices are in USD.
Blossom
$19/month/agent Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
Starter
$19/month/agent Included in the Starter plan that costs $19 per agent per month. All prices are in USD.
Starter
$79/month/agent Included in the Starter plan that costs $79 for first agent per month. Every additional agent costs $19 per agent per month. All prices are in USD.
Live Chat
A native live chat widget that can be deployed on your site and used for real-time communication with your website visitors.
Medium
$29/month/agent Included in the Medium plan that costs $29 per agent per month. All prices are in USD.
Add-on
$15-59/month/agent Available as an Add-on feature for $15-59 per month. All prices are in USD.
Garden
$45/month/agent Included in the Garden plan that costs $45 per agent per month. All prices are in USD.
Starter
$19/month/agent Included in the Starter plan that costs $19 per agent per month. All prices are in USD.
Enterprise
On-demand pricing Included in the plans with pricing on demand.
Built-in Call Center
A virtual call center with a centralized dashboard for making, receiving, and managing calls.
Large
$49/month/agent Included in the Large plan that costs $49 per agent per month. All prices are in USD.
Add-on
$45/month/agent Available as an Add-on feature for $45 per month. All prices are in USD.
Estate
$85/month/agent Included in the Estate plan that costs $85 per agent per month. All prices are in USD.
LiveChat doesn't offer this feature
Intercom doesn't offer this feature
Facebook & Twitter
An integration that fetches all Tweets, comments, mentions, and Facebook messages and transforms them into tickets that can be answered directly from the software.
Add-on
$39/month/account Available as an Add-on feature for $39 per month per account, or in Large plan for $49/month/agent. All prices are in USD.
Team
$25/month/agent Included in the Team plan that costs $25 per agent per month. All prices are in USD.
Blossom
$19/month/agent Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
LiveChat doesn't offer this feature
Enterprise
On-demand pricing Included in the plans with pricing on demand.
Rules & Automation
Automation rules that can be implemented to speed up customer support processes.
Small
$9/month/agent Included in the Small plan that costs $9 per agent per month. All prices are in USD.
Team
$25/month/agent Included in the Team plan that costs $25 per agent per month. All prices are in USD.
Garden+Add-on
$45/month/agent Included in the Garden plan that costs $45 per agent per month, or can be added on. All prices are in USD.
LiveChat doesn't offer this feature
Enterprise
On-demand pricing Included in the plans with pricing on demand.
Business Hours & SLAs
A feature that enables you to manage and monitor SLA logs, SLA compliance, and set business hours.
Small
$9/month/agent Included in the Small plan that costs $9 per agent per month. All prices are in USD.
Professional
$59/month/agent Included in the Professional plan that costs $59 per agent per month. All prices are in USD.
Blossom
$19/month/agent Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
LiveChat doesn't offer this feature
Intercom doesn't offer this feature
Audit Logs
An activity log that records all actions done within the help desk system.
Large
$49/month/agent Included in the Large plan that costs $49 per agent per month. All prices are in USD.
Zendesk doesn't offer this feature
Estate
$65/month/agent Included in the Estate plan that costs $65 per agent per month. All prices are in USD.
LiveChat doesn't offer this feature
Intercom doesn't offer this feature
Unlimited History
An unlimited ticketing viewing history. (You don't lose access to tickets after a certain time period.)
Small
$15/month/agent Included in the Small plan that costs $9 per agent per month. All prices are in USD.
Team
$25/month/agent Included in the Team plan that costs $25 per agent per month. All prices are in USD.
Blossom
$19/month/agent Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
Team
$39/month/agent Included in the Team plan that costs $39 per agent per month. All prices are in USD.
Starter
$79/month/agent Included in the Starter plan that costs $79 for first agent per month. Every additional agent costs $19 per agent per month. All prices are in USD.
Remove Branding
Option to use a white label (branding free).
Add-on
$19/month/agent Available as an Add-on feature for $19 per month. All prices are in USD.
Zendesk doesn't offer this feature
Blossom
$19/month/agent Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
Business
$59/month/agent Included in the Business plan that costs $59 per agent per month. All prices are in USD.
Intercom doesn't offer this feature
24/7 Personalized Success Team
A dedicated customer success team that's assigned to you and available to help 24/7 365 across all communication channels.
Small
$9/month/agent Included in the Small plan that costs $9 per agent per month. All prices are in USD.
Zendesk doesn't offer this feature
Blossom
$19/month/agent Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
Starter
$19/month/agent Included in the Starter plan that costs $19 per agent per month. All prices are in USD.
Intercom doesn't offer this feature

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Related Articles to Alternatives
LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits.

Looking for a ZenDesk Talk alternative?

LiveAgent is a powerful alternative to Zendesk Talk, offering over 175 features and 40+ integrations for reliable and affordable customer support solutions.

If you're looking for a powerful Crisp alternative, consider LiveAgent. It's a fully featured help desk software with the fastest chat widget.

Need a Crisp alternative?

LiveAgent offers a range of features including WhatsApp integration, knowledge base, customer forum, automation and rules, API functions, IVR features, video calls, unlimited history, unlimited websites, unlimited chat buttons, unlimited tickets/mails, unlimited call recording, and unlimited 24/7 support. Crisp also offers some of these features but lacks WhatsApp integration, customer forum, IVR features, and an Instagram integration.

Liveagent is the ultimate help desk solution for your business. Liveagent provides support via email, live chat, social media, knowledge base and call center for one great price. Choose one from our three paid plans or pick out separate features to customize your help desk.

Looking for a ZenDesk Talk alternative?

LiveAgent, a customer service software, is mentioned as a Hesk alternative with integrations and pricing options for email marketing and social media help desk.

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Call center alternative for sales and support

LiveAgent is a powerful customer service software used by big brands like Huawei, BMW, Yamaha, and O2. It offers efficient communication and response times. Try it now for free.

LiveAgent is a great alternative if you want to get more options for communicating with your customers. Switch from CallPage to LiveAgent now.

Looking for a CallPage alternative?

LiveAgent offers customer service software with advanced chat tools and integration options. It emphasizes the benefits of live chat communication, provides tips for engaging customers, and analyzes competitors. LiveAgent also offers a demo, pricing information, and various features and integrations. It also discusses optimizing a WordPress site for SEO and LiveAgent's Contact groups feature.

Are you looking for a customer support software alternative to Teamwork Desk? Try out LiveAgent with our free 14-day trial today.

Looking for an alternative to Teamwork Desk?

LiveAgent is praised by customers for its communication tools, improved support, increased customer satisfaction, and sales conversion rate. Try it now for free.

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