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Comparing
help desk software alternatives?

Hundreds of alternative solutions let you support your customers, but there are only a few that offer more than 175 help desk features.

We have prepared a list of the must-have parts of help desk software including email ticketing, live chat, call center, social media support, and additional most popular features.

We recommend you to test LiveAgent on your own to see how it fits your workflow. It’s free and setup takes up to 5 minutes.

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Compare top 5 help desk solutions

See how LiveAgent stands against other alternative leading solutions on the market.
Fully transparent, no hidden information.

Ticketing
LiveAgent
Ticket
$15/month/agent
Competitor 1
Professional
$59/month/agent
Competitor 2
Blossom
$19/month/agent
Competitor 3
Starter
$19/month/agent
Competitor 4
Essential
$38/month/agent
Live Chat
LiveAgent
Ticket+chat
$29/month/agent
Competitor 1
Add-on
$14-59/month/agent
Competitor 2
Garden
$45/month/agent
Competitor 3
Starter
$19/month/agent
Competitor 4
Essential
$38/month/agent
Built-in Call Center
LiveAgent
All-inclusive
$39/month/agent
Competitor 1
Add-on
$45/month/agent
Competitor 2
Estate
$85/month/agent
Competitor 3
Not offered.
Competitor 4
Not offered.
Facebook & Twitter
LiveAgent
Add-on
$6/month/agent/each
Competitor 1
Essential
$9/month/agent
Competitor 2
Blossom
$19/month/agent
Competitor 3
Not offered.
Competitor 4
Pro
$78/month/agent
Rules & Automation
LiveAgent
Ticket
$15/month/agent
Competitor 1
Team
$25/month/agent
Competitor 2
Garden+Add-on
$45/month/agent
Competitor 3
Not offered.
Competitor 4
Pro
$78/month/agent
Business Hours & SLAs
LiveAgent
Ticket
$15/month/agent
Competitor 1
Professional
$59/month/agent
Competitor 2
Blossom
$19/month/agent
Competitor 3
Not offered.
Competitor 4
Not offered.
Audit Logs
LiveAgent
All-inclusive
$39/month/agent
Competitor 1
Not offered.
Competitor 2
Estate
$65/month/agent
Competitor 3
Not offered.
Competitor 4
Not offered.
Unlimited History
LiveAgent
Ticket
$15/month/agent
Competitor 1
Essential
$9/month/agent
Competitor 2
Blossom
$19/month/agent
Competitor 3
Team
$39/month/agent
Competitor 4
Essential
$38/month/agent
Remove Branding
LiveAgent
Add-on
$19/month/agent
Competitor 1
Not offered.
Competitor 2
Blossom
$19/month/agent
Competitor 3
Business
$59/month/agent
Competitor 4
Not offered.
24/7 Personalized Success Team
LiveAgent
Ticket
$15/month/agent
Competitor 1
Not offered.
Competitor 2
Blossom
$19/month/agent
Competitor 3
Starter
$19/month/agent
Competitor 4
Not offered.
Features
LiveAgent
Competitor 1
Anonymous competitor.
Competitor 2
Anonymous competitor.
Competitor 3
Anonymous competitor.
Competitor 4
Anonymous competitor.
Ticketing
Connects with multiple lines of communication (such as email, live chat, a call center, or social media) to streamline all messages, and allow users to respond to them from the ticketing software.
Ticket
$15/month/agent Included in the Ticket plan that costs $15 per agent per month. All prices are in USD.
Professional
$59/month/agent Included in the Professional plan that costs $59 per agent per month. All prices are in USD.
Blossom
$19/month/agent Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
Starter
$19/month/agent Included in the Starter plan that costs $19 per agent per month. All prices are in USD.
Essential
$38/month/agent Included in the Essential plan that costs $38 per agent per month. All prices are in USD.
Live Chat
A native live chat widget that can be deployed on your site and used for real-time communication with your website visitors.
Ticket+chat
$29/month/agent Included in the Ticket + Chat plan that costs $29 per agent per month. All prices are in USD.
Add-on
$15-59/month/agent Available as an Add-on feature for $15-59 per month. All prices are in USD.
Garden
$45/month/agent Included in the Garden plan that costs $45 per agent per month. All prices are in USD.
Starter
$19/month/agent Included in the Starter plan that costs $19 per agent per month. All prices are in USD.
Essential
$38/month/agent Included in the Essential plan that costs $38 per agent per month. All prices are in USD.
Built-in Call Center
A virtual call center with a centralized dashboard for making, receiving, and managing calls.
All-inclusive
$39/month/agent Included in the All-Inclusive plan that costs $39 per agent per month. All prices are in USD.
Add-on
$45/month/agent Available as an Add-on feature for $45 per month. All prices are in USD.
Estate
$85/month/agent Included in the Estate plan that costs $85 per agent per month. All prices are in USD.
Not offered.
Not offered.
Facebook & Twitter
An integration that fetches all Tweets, comments, mentions, and Facebook messages and transforms them into tickets that can be answered directly from the software.
Add-on
$6/month/agent Available as an Add-on feature for $6 per month (each). All prices are in USD.
Essential
$9/month/agent Included in the Essential plan that costs $9 per agent per month. All prices are in USD.
Blossom
$19/month/agent Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
Not offered.
Pro
$78/month/agent Included in the Pro plan that costs $78 per agent per month. All prices are in USD.
Rules & Automation
Automation rules that can be implemented to speed up customer support processes.
Ticket
$15/month/agent Included in the Ticket plan that costs $15 per agent per month. All prices are in USD.
Team
$25/month/agent Included in the Team plan that costs $25 per agent per month. All prices are in USD.
Garden+Add-on
$45/month/agent Included in the Garden plan that costs $45 per agent per month, or can be added on. All prices are in USD.
Not offered.
Pro
$78/month/agent Included in the Pro plan that costs $78 per agent per month. All prices are in USD.
Business Hours & SLAs
A feature that enables you to manage and monitor SLA logs, SLA compliance, and set business hours.
Ticket
$15/month/agent Included in the Ticket plan that costs $15 per agent per month. All prices are in USD.
Professional
$59/month/agent Included in the Professional plan that costs $59 per agent per month. All prices are in USD.
Blossom
$19/month/agent
Not offered.
Not offered.
Audit Logs
An activity log that records all actions done within the help desk system.
All-inclusive
$39/month/agent Included in the All-Inclusive plan that costs $39 per agent per month. All prices are in USD.
Not offered.
Estate
$65/month/agent Included in the Estate plan that costs $65 per agent per month. All prices are in USD.
Not offered.
Not offered.
Unlimited History
An unlimited ticketing viewing history. (You don't lose access to tickets after a certain time period.)
Ticket
$15/month/agent Included in the Ticket plan that costs $15 per agent per month. All prices are in USD.
Essential
$9/month/agent Included in the Essential plan that costs $9 per agent per month. All prices are in USD.
Blossom
$19/month/agent Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
Team
$39/month/agent Included in the Team plan that costs $39 per agent per month. All prices are in USD.
Essential
$38/month/agent Included in the Essential plan that costs $38 per agent per month. All prices are in USD.
Remove Branding
Option to use a white label (branding free).
Add-on
$19/month/agent Available as an Add-on feature for $19 per month. All prices are in USD.
Not offered.
Blossom
$19/month/agent Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
Business
$59/month/agent Included in the Business plan that costs $59 per agent per month. All prices are in USD.
Not offered.
24/7 Personalized Success Team
A dedicated customer success team that's assigned to you and available to help 24/7 365 across all communication channels.
Ticket
$15/month/agent Included in the Ticket plan that costs $15 per agent per month. All prices are in USD.
Not offered.
Blossom
$15/month/agent Included in the Ticket plan that costs $15 per agent per month. All prices are in USD.
Starter
$19/month/agent Included in the Starter plan that costs $19 per agent per month. All prices are in USD.
Not offered.

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