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Prevent multiple Agents from working on the same Ticket. LiveAgent shows who’s viewing a ticket and who’s answering it.
LiveAgent shows:
- Who is viewing a ticket
- Who is answering a ticket
The Agent Collision Detection feature is an essential and powerful part of LiveAgent’s support ticket software. You will never have to worry about sending a repetitive reply. Working with the To Solve algorithm, collision detection makes sure that agents don’t open a ticket that is already being worked on.
Scared of erasing your colleague’s work?
LiveAgent’s collision detection features will alert you whenever you attempt to answer a chat or ticket that’s already being worked on. Try it today.
Frequently Asked Questions
What is agent collision?
Agent collision happens when multiple customer service agents unknowingly respond to the same customer, which can cause confusion and frustration.
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