Free Trial

Agent collision detection

Prevent multiple Agents from working on the same Ticket. LiveAgent shows who’s viewing a ticket and who’s answering it.

LiveAgent shows:

  • Who is viewing a ticket
  • Who is answering a ticket

With the Agent Collision Detection feature, you will never have to worry about sending a repetitive reply. Working with the To-solve algorithm, collision detection makes sure that Agents don’t open a ticket which is already being worked on.

Scared of erasing your colleague’s work?

LiveAgent’s collision detection features will alert you whenever you attempt to answer a chat or ticket that’s already being worked on. Try it today.

Start free 14-day trial

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

×

Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo