Agent collision detection

Prevent multiple Agents from working on the same Ticket. LiveAgent shows who’s viewing a ticket and who’s answering it.

Agent collision detection

LiveAgent shows:

  • Who is viewing a ticket
  • Who is answering a ticket

The Agent Collision Detection feature is an essential and powerful part of LiveAgent’s support ticket software. You will never have to worry about sending a repetitive reply. Working with the To Solve algorithm, collision detection makes sure that agents don’t open a ticket that is already being worked on.

Scared of erasing your colleague’s work?

LiveAgent’s collision detection features will alert you whenever you attempt to answer a chat or ticket that’s already being worked on. Try it today.

If you want to be more efficient, there's nothing blocking you. Multiple ticket tabs allow you to solve multiple tickets at the same time.

Multiple ticket tabs

LiveAgent offers various solutions for businesses, including ticketing systems, chat distribution, and email notifications at a starting price of $11 per month. OneDesk provides similar ticketing tools and automation features, but their interface may take some getting used to. LiveAgent also offers a free 14-day trial and one-on-one demos to showcase their benefits. Contact forms and live chat are available but require cookies to be accepted. Quality Unit, LLC owns LiveAgent, and their website uses cookies.

Monitor the availability of your Agents. Try LiveAgent's feature - Agent availability. Get an overview when your agents are online. Read more about it.

Agent availability

LiveAgent offers various features for businesses to track and improve their customer support performance. This includes agent ranking, agent reports, and channel reports. The platform also offers a comprehensive glossary and resources on customer service benchmarks and email management. A free trial is available, and LiveAgent integrates with other project management and help desk software. Overall, LiveAgent can improve customer support and sales for businesses.

LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits.

Stress-free social media support software

LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits.

Videos - Liveagent Webinar 2 Email Automation Sla

Videos - Liveagent Webinar 2 Email Automation Sla

The LiveAgent Webinar 2 discusses SLA automation rules, email organization, and automation departments and templates. It emphasizes the usefulness of departments for organizing tickets, setting up SLA automation, and running reports for multi-brands. The video also covers setting up email accounts and departments, adding agents to departments, and configuring email templates. A free account can be created, and there are related articles and webinars available. LiveAgent is a customer service software that offers various features and integrations, and a demo can be scheduled.

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