Agent collision detection

Prevent multiple Agents from working on the same Ticket. LiveAgent shows who’s viewing a ticket and who’s answering it.

LiveAgent shows:

  • Who is viewing a ticket
  • Who is answering a ticket

With the Agent Collision Detection feature, you will never have to worry about sending a repetitive reply. Working with the To-solve algorithm, collision detection makes sure that Agents don’t open a ticket which is already being worked on.

Scared of erasing your colleague’s work?

LiveAgent’s collision detection features will alert you whenever you attempt to answer a chat or ticket that’s already being worked on. Try it today.

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

×
Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo