Prevent multiple Agents from working on the same Ticket. LiveAgent shows who’s viewing a ticket and who’s answering it.
LiveAgent shows:
- Who is viewing a ticket
- Who is answering a ticket
The Agent Collision Detection feature is an essential and powerful part of LiveAgent’s support ticket software. You will never have to worry about sending a repetitive reply. Working with the To Solve algorithm, collision detection makes sure that agents don’t open a ticket that is already being worked on.
Scared of erasing your colleague’s work?
LiveAgent’s collision detection features will alert you whenever you attempt to answer a chat or ticket that’s already being worked on. Try it today.
The text provides information about LiveAgent, a customer service software company. It includes details about their services, awards and partnerships, as well as a glossary and other resources. The text also offers contact information for sales and support, and encourages sign-up for a free trial. LiveAgent is currently building a dashboard for new customers. The website uses cookies, and offers a variety of communication channels for customer contact.
LiveAgent's responsibility feature for customer support teams improves transparency, eliminates confusion, and reduces unanswered tickets, improving efficiency, and customer satisfaction. The system can automatically assign tickets to the best-equipped agents, saving time and improving response times.
