Prevent multiple Agents from working on the same Ticket. LiveAgent shows who’s viewing a ticket and who’s answering it.
LiveAgent shows:
- Who is viewing a ticket
- Who is answering a ticket
With the Agent Collision Detection feature, you will never have to worry about sending a repetitive reply. Working with the To-solve algorithm, collision detection makes sure that Agents don’t open a ticket which is already being worked on.
Scared of erasing your colleague’s work?
LiveAgent’s collision detection features will alert you whenever you attempt to answer a chat or ticket that’s already being worked on. Try it today.
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