- Who is viewing a ticket
- Who is answering a ticket
The Agent Collision Detection feature is an essential and powerful part of LiveAgent’s support ticket software. You will never have to worry about sending a repetitive reply. Working with the To Solve algorithm, collision detection makes sure that agents don’t open a ticket that is already being worked on.
Scared of erasing your colleague’s work?
LiveAgent’s collision detection features will alert you whenever you attempt to answer a chat or ticket that’s already being worked on. Try it today.
LiveAgent's responsibility feature for customer support teams improves transparency, eliminates confusion, and reduces unanswered tickets, improving efficiency, and customer satisfaction. The system can automatically assign tickets to the best-equipped agents, saving time and improving response times.
LiveAgent is a customer service software that helps improve support and increase customer satisfaction and sales. It offers features such as ticket merging, faster resolution times, and knowledge base resources. Trusted by many businesses since 2013.
LiveAgent is a customer service software praised for its ease of use and cost-effectiveness. It offers various features and customizable ticket fields for better service and satisfaction. It efficiently handles support requests across multiple channels and offers a free trial.