Agent collision detection

Prevent multiple Agents from working on the same Ticket. LiveAgent shows who's viewing a ticket and who's answering it.

LiveAgent shows:

• Who is viewing a ticket
• Who is answering a ticket

With the Agent Collision Detection feature, you will never have to worry about sending a repetitive reply. Working with the To-solve algorithm, collision detection makes sure that Agents don't open a ticket which is already being worked on.