Prevent multiple Agents from working on the same Ticket. LiveAgent shows who’s viewing a ticket and who’s answering it.
- Who is viewing a ticket
- Who is answering a ticket
The Agent Collision Detection feature is an essential and powerful part of LiveAgent’s support ticket software. You will never have to worry about sending a repetitive reply. Working with the To Solve algorithm, collision detection makes sure that agents don’t open a ticket that is already being worked on.
Scared of erasing your colleague’s work?
LiveAgent’s collision detection features will alert you whenever you attempt to answer a chat or ticket that’s already being worked on. Try it today.
LiveAgent offers various features for businesses to track and improve their customer support performance. This includes agent ranking, agent reports, and channel reports. The platform also offers a comprehensive glossary and resources on customer service benchmarks and email management. A free trial is available, and LiveAgent integrates with other project management and help desk software. Overall, LiveAgent can improve customer support and sales for businesses.
Stress-free social media support software
LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits.
Videos - Liveagent Webinar 2 Email Automation Sla
The LiveAgent Webinar 2 discusses SLA automation rules, email organization, and automation departments and templates. It emphasizes the usefulness of departments for organizing tickets, setting up SLA automation, and running reports for multi-brands. The video also covers setting up email accounts and departments, adding agents to departments, and configuring email templates. A free account can be created, and there are related articles and webinars available. LiveAgent is a customer service software that offers various features and integrations, and a demo can be scheduled.