What is an agent signature?
An Agent signature is a specific signature, that can be added to emails, different templates, comments or various messages. Agents are able to edit an existing or customize and add their own personalized signature in profile settings. In LiveAgent, it is possible to create the signature in a text format only.
Frequently asked questions
What is an agent signature?
The Agent's signature is the signature of the agent in the panel that can be added to e-mail messages, message templates, comments and other types of outgoing messages to the client. The signature can be edited by the agent in the profile settings. In LiveAgent it is available in text format.
How should an agent signature look?
The Agent's signature in LiveAgent appears in the text option. The signature should contain the name, surname and position / function performed in the company. In addition, you can also define special signatures for the affiliate program, alerts or blog.
How to set up an agent signature in LiveAgent?
The Agent's signature is set in the LiveAgent panel in the agent's settings. Then select the 'Email notification' option and enter the signature.
Expert note
<p>Agent signature is a powerful tool in establishing brand identity and provides a personalized experience for customers. Use personalized text-only signatures with name, surname, and position performed in the company.</p>
What is a Call Flow? (Benefits & Strategies)
Call flows are visual maps that show how calls travel through a phone system. They help resolve customer queries quickly and accurately, improving caller experience and increasing customer satisfaction. Custom call flows can direct callers to the right department, leading to higher first call resolution rates. It is important to pay attention to call flows to manage incoming calls effectively and optimize call management. Custom call flows can also be personalized for specific business needs, such as time-based and location-based routing. Implementing IVR technology can automate call processes and increase
