What is an agent signature?
An Agent signature is a specific signature, that can be added to emails, different templates, comments or various messages. Agents are able to edit an existing or customize and add their own personalized signature in profile settings. In LiveAgent, it is possible to create the signature in a text format only.
Frequently asked questions
What is an agent signature?
The Agent's signature is the signature of the agent in the panel that can be added to e-mail messages, message templates, comments and other types of outgoing messages to the client. The signature can be edited by the agent in the profile settings. In LiveAgent it is available in text format.
How should an agent signature look?
The Agent's signature in LiveAgent appears in the text option. The signature should contain the name, surname and position / function performed in the company. In addition, you can also define special signatures for the affiliate program, alerts or blog.
How to set up an agent signature in LiveAgent?
The Agent's signature is set in the LiveAgent panel in the agent's settings. Then select the 'Email notification' option and enter the signature.
Expert note
Agent signature is a powerful tool in establishing brand identity and provides a personalized experience for customers. Use personalized text-only signatures with name, surname, and position performed in the company.
Live chat agents are employees who respond to customer queries via live chat, requiring computer proficiency, product knowledge, and multitasking abilities. They should communicate professionally and respond to queries within three minutes. To improve their efficiency, companies can use tools such as typing tests and customer service software with features like a customer portal. LiveAgent provides a free trial for handling all customer inquiries from one interface. Customer service agents cannot perform tasks beyond their technical capabilities or restricted by the law.
Email notifications are messages sent to customers and support agents regarding updates on specific support tickets which can significantly improve communication in customer support. Email notifications serve as reminders for support agents regarding unresolved tickets while it provides a response to customer queries and updates throughout the ticket resolution process. Email notifications can come in the form of welcome emails, activity alerts, and password resets. In LiveAgent, different types of email notifications can be set as preferred by individual agents in their profiles.
LiveAgent offers various features for businesses to track and improve their customer support performance. This includes agent ranking, agent reports, and channel reports. The platform also offers a comprehensive glossary and resources on customer service benchmarks and email management. A free trial is available, and LiveAgent integrates with other project management and help desk software. Overall, LiveAgent can improve customer support and sales for businesses.
