Support address is an email address where your customers can reach out to in case they need help. Typically a support address consists of keywords like info, help, support, welcome, hello or others following with the “@” and your domain name. Here’s a couple of examples of support addresses:
The support address is the email address used to submit customer requests. Customers can turn to these addresses if they need help. Emails sent to this address become tickets.
To create support addresses in LiveAgent, go to the "Configuration" section in the panel and select "E-mail" and then click "E-mail accounts". Once the accounts are properly configured and connected, LiveAgent will be able to respond to requests using these e-mails.
Of course you can use your LiveAgent support address. You can set everything up properly in "Configuration" in the agent's panel, in the "E-mail", "E-mail accounts" section.
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A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.