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Support address

What is support address?

Support address is an email address where your customers can reach out to in case they need help. Typically a support address consists of keywords like info, help, support, welcome, hello or others following with the “@” and your domain name. Here’s a couple of examples of support addresses:

Frequently asked questions

What is a support address?

The support address is the email address used to submit customer requests. Customers can turn to these addresses if they need help. Emails sent to this address become tickets.


How to create a support address?

To create support addresses in LiveAgent, go to the "Configuration" section in the panel and select "E-mail" and then click "E-mail accounts". Once the accounts are properly configured and connected, LiveAgent will be able to respond to requests using these e-mails.


Can you use your support address in LiveAgent?

Of course you can use your LiveAgent support address. You can set everything up properly in "Configuration" in the agent's panel, in the "E-mail", "E-mail accounts" section.


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