Switching between different help desk software isn't rocket science. Transfer all your data from your current provider into LiveAgent with one of our pre-built plugins, or let our technical support specialists do the heavy lifting for you.
In some cases, we offer a pre-built plugin that will migrate your data from your old provider into LiveAgent. All you have to do is log in to your LiveAgent dashboard, and click the activation slider. The migration will only require your API key -- no additional coding is necessary.
Easily migrate agents, admins, end users and customers.
Migrate tickets, attachments, user fields, and ticket fields.
Migrate all your department and ticket tags.
Migrate all feedback received in your customer portal.
Our agents are ready to assist you with any of your problems 24/7.
Our software offers over 179 help desk features, complemented by over 40 integrations.
LiveAgent offers a forever free plan, as well as three other plans for bargain price.
This is seriously a great software, rank this a solid 9 as it solves a problem of unifying support from varying channels such as social, e-mail, phone, and direct messaging. I highly recommend LiveAgent to anyone who manages support on at least 2 channels. The time saved, efficiency, and pure joy of unifying support is what makes LiveAgent a must have. A solid 9! Kevin
A great experience so far. Way better than using simple emails for client facing communication. I set up the chat widgets on my websites and all the communication flows through a centralized app, which is great. You even can connect your facebook and twitter accounts to the system and all your messages will appear in LiveAgent too. Arpad
It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily. Gourav
I have been working with Live Agent for a while now and the experience is great. So easy to use and work. I will continue to use this program. Bryant
LiveAgent is a great helpvdesk support tool. The application seemed pretty easy to learn and grasp. The solution comes with email support, live chat, and social media integration (Twitter and Facebook). Some of the other useful features are file sharing, contact forms, gamification, statuses, POP3 accounts, etc. Laron
Offers a fantastic helpdesk solution at a reasonable price, packed full of features that help manage customer expectations. Lewis
Great support and an easy to use platform. Once you get up and running you can do so many things that you just dont find in other similar software. Happy to say that My Future Business is a customer for life. Rick
This is a multi-channel communications platform allowing you to stay in touch with your customers in any way you can think of, whether it’s e-mail, live chat, Facebook, Twitter or VoIP calls. I also like the fact that it supports multi-brand which is in fact absolutely necessary for me to work with a tool like this in the first place. Yavuz
My company is long-term user of QualityUnit products, especially help desk software LiveAgent. LiveAgent fulfills all expectations and requirements we request. It consists of many useful characteristics naming ticketing, analytics, department data report, 24/7 operating hours, contact fields and customizable widgets. After we implemented LiveAgent, customer satisfaction and loyalty went up. Luis
This program contains all the tools you will need so that your clients receive support in a timely manner. It has a live chat, tickets, integration with social networks and more. The best thing is that it doesn’t matter if the client sends an email, opens a ticket or leaves a comment on a social network, because that message will reach a single platform where agents can receive it and give an immediate response. Andreina
The biggest benefit we get from LiveAgent is being able to communicate with customers and immediately see their order history (shopify integration) and their previous messages with our support team. This saves time for both us and the customer. Guy
LiveAgent is a very easy to use tool that allows you to keep good track of communication. It helps improve Agent performance and most importantly, customer satisfaction! Fernando
After trying many different alternatives, including Kayako – LiveAgent is truly one of the best and it flows with excellent support and guidance – all while being fully Responsive & Mobile compatible. Anonymous
We were looking for a replacement for Kayako which really frustrated us. At first we tried Freshdesk, but when I stumbled upon Live Agent I was sold. Live Agents best part is the way it distributes tickets for agents. This provides a constant task feed for our customer service personnel and prevents cherry picking the easiest tasks before the harder ones. It is also great to have such a massive amount of features. Even if you won’t need all of them, you’ll definately find a all of the things you need. Sampo
“It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert
I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik
“We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron
“We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam
“I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad
“We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga
“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal
“I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison
LiveAgent makes customer support a million times easier. Our response time is now faster by 26%.
Eva Kianickova, Head of Customer Service
LiveAgent declutters and streamlines your entire support process. There's no need to be monitoring multiple social accounts or devices anymore. Our universal inbox receives messages from all your channels - social, email, live chat, phone, video call -- you name it. Once these messages are pushed into your LiveAgent dashboard, they are automatically converted into tickets.
Take advantage of our robust live chat software. It enables you to chat with your website visitors in real time, and it even receives messages after business hours. Messages received when you're offline are automatically converted into an email ticket inside your LiveAgent dashboard.
Additional features include fully customizable chat buttons, pre-chat forms, invitations to chat and an 'all seeing mode' which allows you to see what the customers you're chatting with are typing before they send their messages. The 'all seeing mode' also enables you to view the current open URL of the person you're chatting with.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019 and 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
For Small Businesses and Professional Marketers
For Small Businesses and Professional Marketers
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.