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Moving from LeadDesk to LiveAgent?

Are you considering migration from LeadDesk to LiveAgent? Migrate to a great ticketing system that can handle every important customer channel backed up by a variety of features, integrations, and 24/7 support for every customer.

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LeadDesk vs LiveAgent comparison

Features Liveagent LeadDesk
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
LeadDesk offers ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
LeadDesk offers Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
LeadDesk offers Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
LeadDesk doesn't offer Self-Service portal.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
LeadDesk doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
LeadDesk doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
LeadDesk doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
LeadDesk doesn't offer a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
LeadDesk doesn't offer a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
LeadDesk doesn't offer knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
LeadDesk doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
LeadDesk doesn't offer automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
LeadDesk offers API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
LeadDesk offers IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
LeadDesk doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
LeadDesk doesn't offer unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
LeadDesk doesn't offer unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
LeadDesk doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
LeadDesk doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
LeadDesk offers unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
LeadDesk offers unlimited 24/7 support.
Data migration from one solution to another

Migrate your data to LiveAgent

Provide awesome customer support with the right solution. Get access to ticketing with email, live chat, call center, social media, and customer portal with knowledge base.

Would you like to migrate on your own?

We currently don’t have a LeadDesk migration plugin available. Are you interested in it? Let us know and we’ll get working!

Migrate data to LiveAgent on your own

What kind of data can I migrate from LeadDesk?

People

Migrate agents, admins, end users and customers with ease.

Tags

Migrate all your department and ticket tags.

Tickets

Migrate tickets, attachments, user fields, and ticket fields.

Ready to migrate from LeadDesk to LiveAgent?

Have a look at some perks you get when you make a switch to LiveAgent

Customer providing review for service on mobile phone

Outstanding customer service

24/7 support from our agents. We’re there whenever you need us.

Ultimate omni-channel help desk software experience

Ultimate help desk solution

Useful tools, more than 175 features and over 40 integrations. We have everything you need.

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Increase savings and ROI

Get LiveAgent free forever or choose one of our three paid plans.

Multilingual support in LiveAgent

Choose your language

Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.

Migrate your data from LeadDesk today

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Join companies like Huawei, BMW and Yamaha in providing world class support to your customers.

30 Day Trial
No Credit Card required
and many more
$9 month

Small business

  • Unlimited ticket history
  • 3 email addresses
  • 3 contact forms
  • 1 API key
$29 month

Medium business

  • Everything in Small, plus
  • 10 email addresses
  • 3 live chat buttons
  • Departments management
$0 month

Free

  • 7 days ticket history
  • 1 email address
  • 1 chat button
  • 1 contact form

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required
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LiveAgent’s new AI-powered email ticketing reply suggestions are a game changer for the customer service game. Learn more about this new feature in our article.

Introducing LiveAgent’s new AI-powered feature in the works

LiveAgent introduces an AI-powered feature for email ticketing. It saves time, improves response accuracy, and provides personalized support.

Choose a way of chat routing and distribution such as - Random Assignment, Ring to all, or Max utilization. Read about it and learn more in the article.

Chat distribution

Implement LiveAgent's chat apps for quick and easy real-time communication with customers. Improve engagement and satisfaction to foster better relationships for businesses.

LiveAgent's video call feature enhances business communication, resolving customer issues efficiently and fostering trust for long-term relationships.

Video Call in LiveAgent

LiveAgent's video call feature enhances business communication, resolving customer issues efficiently and fostering trust for long-term relationships.

LiveAgent offers businesses multichannel customer support, including social media integration with platforms like Facebook, Twitter, and Instagram. This enables quick resolution of customer concerns and encourages positive user engagement, helping to maintain strong customer relationships and bolster a company's online reputation. LiveAgent also offers various customer service software options.

Customer Service – Social Media Tips

LiveAgent offers businesses multichannel customer support, including social media integration with platforms like Facebook, Twitter, and Instagram. This enables quick resolution of customer concerns and encourages positive user engagement, helping to maintain strong customer relationships and bolster a company's online reputation. LiveAgent also offers various customer service software options.

The LiveAgent software offers ticketing, live chat, and call center features for customer support. It emphasizes the importance of understanding the basics and highlights the benefits of help desk ticketing and streamlined communication. The software also allows direct customer contact through live chat and offers options for organizing knowledge bases. Numerous well-known companies use LiveAgent for reliable customer support.

Calls in LiveAgent

The LiveAgent software offers ticketing, live chat, and call center features for customer support. It emphasizes the importance of understanding the basics and highlights the benefits of help desk ticketing and streamlined communication. The software also allows direct customer contact through live chat and offers options for organizing knowledge bases. Numerous well-known companies use LiveAgent for reliable customer support.

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