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Zopim vs LiveAgent comparison

Features	Liveagent Try the best customer support alternative for free! No credit card required.	Zopim
Ticketing Contains a management tool that processes and catalogs customer service requests.	LiveAgent offers ticketing.	Zopim offers ticketing.
Live Chat A real-time chat widget that you can place on any website.	LiveAgent offers Live Chat.	Zopim offers Live Chat.
Call Center A call center that can be used to make and receive calls using automatic call distribution.	LiveAgent offers Call Center.	Zopim offers Call Center.
Self-Service A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.	LiveAgent offers Self-Service.	Zopim offers Self-Service.
Facebook A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Facebook integration.	Zopim offers a Facebook integration.
Twitter A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.	LiveAgent offers a Twitter integration.	Zopim offers a Twitter integration.
Instagram An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers an Instagram integration.	Zopim offers an Instagram integration.
Viber A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.	LiveAgent offers a Viber integration.	Zopim offers a Viber integration.
Knowledge Base A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.	LiveAgent offers knowledge base.	Zopim offers knowledge base.
Customer Forum An online discussion board for your customers that's located directly within your knowledge base.	LiveAgent offers customer forum.	Zopim offers customer forum.
Automation and Rules Workflows that you can automate to eliminate repetitive tasks.	LiveAgent offers automation and rules.	Zopim offers automation and rules.
API A set of functions that allow different applications to work together.	LiveAgent offers API functions.	Zopim offers API functions.
Interactive Voice Response (IVR) A technology that allows incoming callers to navigate a phone system before talking to a human operator.	LiveAgent offers IVR features.	Zopim offers IVR features.
Video Calls A call that contains video, similar to Skype, Zoom, or Facetime calls.	LiveAgent offers video calls.	Zopim doesn't offer video calls.
Unlimited History Tickets don't expire or delete-- you can view them at any time.	LiveAgent offers unlimited history.	Zopim offers unlimited history.
Unlimited Websites You can use the software on an unlimited number of websites.	LiveAgent offers unlimited websites.	Zopim offers unlimited websites.
Unlimited Chat Buttons You can place an unlimited number of chat buttons on your websites.	LiveAgent offers unlimited chat buttons.	Zopim offers unlimited chat buttons.
Unlimited Tickets/Mails You can receive an unlimited number of emails and tickets.	LiveAgent offers unlimited tickets/mails.	Zopim offers unlimited tickets/mails.
Unlimited Call Recording Record every call that’s made or received and playback the recording at any time.	LiveAgent offers unlimited call recording.	Zopim offers unlimited call recording.
Unlimited 24/7 Support Customer support is offered 24/7 without limiting the number of queries you can submit.	LiveAgent offers unlimited 24/7 support.	Zopim offers unlimited 24/7 support.

Get access to LiveAgent

With our ticketing system, you can take advantage of email, live chat, call center, customer portal, knowledge base, and social media channels, like Facebook, Instagram, and Twitter. Start your free trial today and try it out for yourself.

Would you like to migrate on your own?

LiveAgent offers migration plugins for help desk softwares and we are currently working on a Zopim migration plugin. Stay tuned for more information.

What kind of data can I migrate from Zopim?

People

Migrate agents, admins, end users and customers with ease.

Tickets

Migrate tickets, attachments, user fields, and ticket fields.

Ready to migrate from Zopim to LiveAgent?

Have a look at some perks you get when you make a switch to LiveAgent

Outstanding customer service

24/7 support from our agents. We’re there whenever you need us.

Ultimate help desk solution

Useful tools, more than 179 features and over 40 integrations. We have everything you need.

Choose your language

Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.

Migrate your data from Zopim today

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.

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Migrating from other software?

Migrate your data from any of the below-listed software solution providers for free. Make the switch today. We’ve got you covered.

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