Looking for a Zopim alternative?
Discover why LiveAgent is the best Zopim alternative on the market.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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Fed up with your help desk software?
Are you looking for a better live chat software for your business? LiveAgent is the ultimate customer service solution with coverage of all relevant channels, reliable ticket system and a fair price tag.
Whether it’s email, social media, call center, knowledge base or live chat, LiveAgent has got your back every day 24/7.
3 reasons why companies switch to LiveAgent
Rich on features
Over 175 + features to make your work flow easier and more enjoyable.
Affordable pricing
LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk.
Improved Satisfaction
LiveAgent increases customer satisfaction & improves conversion rates.
Save more with LiveAgent
Zopim vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
Zopim
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing in Ticket plan for $15/agent/month.
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Zopim offers ticketing in plan for $72/agent/month.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat in Ticket+Chat plan for $29/agent/month.
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Zopim offers Live Chat in plan for $72/agent/month.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center in All-inclusive plan for $49/agent/month.
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Zopim offers Call Center in plan for $72/agent/month.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service in Ticket plan for $15/agent/month.
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Zopim offers Self-Service in plan for $121/agent/month.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
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Zopim offers a Facebook integration in plan for $72/agent/month.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
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Zopim offers a Twitter integration in plan for $72/agent/month.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
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Zopim offers an Instagram integration in plan for $72/agent/month.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
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Zopim offers a Viber integration in plan for $72/agent/month.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
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Zopim offers knowledge base in plan for $121/agent/month.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum in Ticket plan for $15/agent/month.
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Zopim offers customer forum in plan for $152/agent/month.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
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Zopim offers automation and rules in plan for $72/agent/month.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions in Ticket plan for $15/agent/month.
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Zopim offers API functions in plan for $72/agent/month.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features in All-inclusive plan for $49/agent/month.
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Zopim offers IVR features in plan for $152/agent/month.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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Zopim doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
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Zopim offers unlimited history in plan for $72/agent/month.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites in Ticket plan for $15/agent/month.
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Zopim offers unlimited websites in plan for $72/agent/month.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons in Ticket+Chat plan for $29/agent/month.
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Zopim offers unlimited chat buttons in plan for $72/agent/month.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
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Zopim offers unlimited tickets/mails in plan for $72/agent/month.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording in All-inclusive plan for $49/agent/month.
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Zopim offers unlimited call recording in plan for $72/agent/month.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
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Zopim offers unlimited 24/7 support as Ad-on.
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Powerful Zopim alternative
Get one powerful solution for your help desk with LiveAgent.
Besides a powerful live chat, LiveAgent offers you other great tools, over 175 features and more than 40 integrations to help you provide the best possible customer support. All of that for a price that will not ruin your budget.
Fastest live chat
Live chat is one of the most useful tools for customer support agents. It provides a quick connection with customers, straight from your website. Live chat is all about instant communication and therefore it needs to be as fast as possible.
LiveAgent is proud to have the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds.
Get every tool for a great price
A great customer support software doesn’t have to cost you a large amount of money. LiveAgent has three great paid plans that will not ruin your budget. They are packed with tools, features and integrations to provide you with everything you need to support your customers.
See our pricing plans and find out more.
See why companies switch to LiveAgent
Ready for a different solution?
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Have a look at other comparisons
Curious to see how we measure up to other popular solutions? Check out our comparison pages and discover all that we have to offer.
FAQ
What is the Zopim alternative?
LiveAgent is an excellent Zopim alternative if your business wants to provide adequate customer support on multiple platforms. For instance, email, calls, customer portal, live chat, social media, forum, and more. As a result, all customer inquiries are gathered and transformed into tickets in the LiveAgent dashboard.
What are the benefits of LiveAgent in comparison to Zopim?
LiveAgent is a help desk solution. Therefore, it provides more functionalities such as the self-service option for customers, call center, live chat, ticketing, and more. Consequently, it saves time, costs and increases customer retention, satisfaction, and ROI.
How can you migrate from Zopim?
LiveAgent is feature-rich software that provides a migration plugin. The plugin allows you to quickly transfer essential data to LiveAgent, such as tickets, tags, contacts, and more.
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