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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Help desk software comparison
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Looking for a Zopim alternative?

Are you looking for a better live chat software for your business? LiveAgent is the ultimate customer service solution with coverage of all relevant channels, reliable ticket system and a fair price tag. 

Whether it’s email, social media, call center, knowledge base or live chat, LiveAgent has got your back every day 24/7. 

 

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3 reasons why companies switch to LiveAgent

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Rich on features

Over 175 + features to make your work flow easier and more enjoyable. 

Money Bag

Affordable pricing

LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk.

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Improved Satisfaction

LiveAgent increases customer satisfaction & improves conversion rates.

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Zopim vs LiveAgent at a glance

Features Liveagent Zopim
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing in Ticket plan for $15/agent/month.
Zopim offers ticketing in plan for $72/agent/month.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat in Ticket+Chat plan for $29/agent/month.
Zopim offers Live Chat in plan for $72/agent/month.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center in All-inclusive plan for $39/agent/month.
Zopim offers Call Center in plan for $72/agent/month.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service in Ticket plan for $15/agent/month.
Zopim offers Self-Service in plan for $121/agent/month.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
Zopim offers a Facebook integration in plan for $72/agent/month.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
Zopim offers a Twitter integration in plan for $72/agent/month.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
Zopim offers an Instagram integration in plan for $72/agent/month.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
Zopim offers a Viber integration in plan for $72/agent/month.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
Zopim offers knowledge base in plan for $121/agent/month.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum in Ticket plan for $15/agent/month.
Zopim offers customer forum in plan for $152/agent/month.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
Zopim offers automation and rules in plan for $72/agent/month.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions in Ticket plan for $15/agent/month.
Zopim offers API functions in plan for $72/agent/month.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features in All-inclusive plan for $39/agent/month.
Zopim offers IVR features in plan for $152/agent/month.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Zopim doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
Zopim offers unlimited history in plan for $72/agent/month.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites in Ticket plan for $15/agent/month.
Zopim offers unlimited websites in plan for $72/agent/month.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons in Ticket+Chat plan for $29/agent/month.
Zopim offers unlimited chat buttons in plan for $72/agent/month.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
Zopim offers unlimited tickets/mails in plan for $72/agent/month.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording in All-inclusive plan for $39/agent/month.
Zopim offers unlimited call recording in plan for $72/agent/month.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
Zopim offers unlimited 24/7 support as Ad-on.
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Powerful Zopim alternative

Get one powerful solution for your help desk with LiveAgent. 

Besides a powerful live chat, LiveAgent offers you other great tools, over 175 features and more than 40 integrations to help you provide the best possible customer support. All of that for a price that will not ruin your budget. 

Fastest live chat

Live chat is one of the most useful tools for customer support agents. It provides a quick connection with customers, straight from your website. Live chat is all about instant communication and therefore it needs to be as fast as possible.

LiveAgent is proud to have the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. 

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Get every tool for a great price

A great customer support software doesn’t have to cost you a large amount of money. LiveAgent has three great paid plans that will not ruin your budget. They are packed with tools, features and integrations to provide you with everything you need to support your customers. 

See our pricing plans and find out more. 

See why companies switch to LiveAgent

  • erik quote

    “It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

  • john quote

    I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

  • ross quote

    “We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

  • mark quote

    “We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

  • john quote

    “I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

  • bianca quote

    “We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

  • erik quote

    “Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

  • anthony quote

    “I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

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Ready for a different solution?

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.

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FAQ

What is the Zopim alternative?

LiveAgent is an excellent Zopim alternative if your business wants to provide adequate customer support on multiple platforms. For instance, email, calls, customer portal, live chat, social media, forum, and more. As a result, all customer inquiries are gathered and transformed into tickets in the LiveAgent dashboard.

What are the benefits of LiveAgent in comparison to Zopim?

LiveAgent is a help desk solution. Therefore, it provides more functionalities such as the self-service option for customers, call center, live chat, ticketing, and more. Consequently, it saves time, costs and increases customer retention, satisfaction, and ROI.

How can you migrate from Zopim?

LiveAgent is feature-rich software that provides a migration plugin. The plugin allows you to quickly transfer essential data to LiveAgent, such as tickets, tags, contacts, and more.

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