Help desk and live chat with AI agents

Frequently asked questions

What is LiveAgent?

LiveAgent is cloud help desk software for small and growing support teams. It brings email, live chat, phone calls, social media messages and contact forms into one shared inbox as tickets, with a knowledge base and AI agents. Regular prices start at $15 per agent per month billed annually, and more than 7,000 businesses use it.

What is LiveAgent?

LiveAgent is cloud help desk software for small and growing support teams. It brings email, live chat, phone calls, social media messages and contact forms into one shared inbox as tickets, with a knowledge base and AI agents. Regular prices start at $15 per agent per month billed annually, and more than 7,000 businesses use it.

Who makes LiveAgent?

LiveAgent is made by Quality Unit, in business since 2004, with more than 100 employees and offices in Bratislava, Kyiv and New York City. More than 7,000 businesses use LiveAgent. Its awards include Capterra Best Value 2026, G2 Best Estimated ROI (Summer 2025) and SourceForge Leader (Summer 2026).

Who makes LiveAgent?

LiveAgent is made by Quality Unit, in business since 2004, with more than 100 employees and offices in Bratislava, Kyiv and New York City. More than 7,000 businesses use LiveAgent. Its awards include Capterra Best Value 2026, G2 Best Estimated ROI (Summer 2025) and SourceForge Leader (Summer 2026).

When is LiveAgent not the right fit?

When you must run the help desk on your own servers (LiveAgent is cloud only), when you need IT asset or change management (LiveAgent is built for support, not for ITIL service management), or when you want a free plan for the long term (LiveAgent has none; Help Scout, Zoho Desk and HubSpot have free plans for small teams).

When is LiveAgent not the right fit?

When you must run the help desk on your own servers (LiveAgent is cloud only), when you need IT asset or change management (LiveAgent is built for support, not for ITIL service management), or when you want a free plan for the long term (LiveAgent has none; Help Scout, Zoho Desk and HubSpot have free plans for small teams).

How much does LiveAgent cost?

LiveAgent is priced per agent per month. Starter costs $15 billed annually or $19 billed monthly, for up to 5 agents. Team costs $29 or $35, for up to 15 agents, and adds phone, social media and response-time targets (SLA). Business costs $49 or $59, for any team size, and adds an audit log and roles per department. These are regular prices; special offers, when one runs, are shown on the pricing page. There is no setup fee.

How much does LiveAgent cost?

LiveAgent is priced per agent per month. Starter costs $15 billed annually or $19 billed monthly, for up to 5 agents. Team costs $29 or $35, for up to 15 agents, and adds phone, social media and response-time targets (SLA). Business costs $49 or $59, for any team size, and adds an audit log and roles per department. These are regular prices; special offers, when one runs, are shown on the pricing page. There is no setup fee.

Does LiveAgent charge for AI?

No. AI features are included in every plan and LiveAgent charges no AI fees. You connect your own OpenAI, Anthropic, Google Gemini or FlowHunt account, LiveAgent sets it up for free, and you pay that provider for what you use. Some help desks bill AI per resolution: Help Scout listed $0.75 per AI resolution on October 27, 2026.

Does LiveAgent charge for AI?

No. AI features are included in every plan and LiveAgent charges no AI fees. You connect your own OpenAI, Anthropic, Google Gemini or FlowHunt account, LiveAgent sets it up for free, and you pay that provider for what you use. Some help desks bill AI per resolution: Help Scout listed $0.75 per AI resolution on October 27, 2026.

How does the LiveAgent AI chatbot work?

The AI chatbot answers customers in live chat at any hour, using your knowledge base, website content and documents. When a question needs a person, it hands the conversation to your agents with the full context.

How does the LiveAgent AI chatbot work?

The AI chatbot answers customers in live chat at any hour, using your knowledge base, website content and documents. When a question needs a person, it hands the conversation to your agents with the full context.

Does LiveAgent offer a free trial?

Yes. Every plan can be tried free for 30 days without a credit card, with all features, before you choose a paid plan.

Does LiveAgent offer a free trial?

Yes. Every plan can be tried free for 30 days without a credit card, with all features, before you choose a paid plan.

What communication channels are supported?

Email, live chat, phone through the built-in call center, Facebook, X, Instagram, WhatsApp, Viber, Telegram, contact forms and a knowledge base, all in one inbox so no conversation is missed.

What communication channels are supported?

Email, live chat, phone through the built-in call center, Facebook, X, Instagram, WhatsApp, Viber, Telegram, contact forms and a knowledge base, all in one inbox so no conversation is missed.

Where is my data stored?

In the region you choose when you sign up: Frankfurt (EU), North Virginia (US) or Singapore. LiveAgent signs a data processing agreement for GDPR on request.

Where is my data stored?

In the region you choose when you sign up: Frankfurt (EU), North Virginia (US) or Singapore. LiveAgent signs a data processing agreement for GDPR on request.

How does LiveAgent compare with Zendesk, Freshdesk and Help Scout?

LiveAgent includes ticketing, live chat, a call center, social media and an AI chatbot in one product, with no AI fees. LiveAgent Starter costs $15 per agent per month billed annually (regular price). On October 27, 2026 the cheapest plans of the others were $19 for Zendesk Support Team (email only), $19 for Freshdesk Growth and $25 for Help Scout Standard. With phone and social media, LiveAgent Team costs $29 and Zendesk Suite Team $55 per agent per month billed annually.

How does LiveAgent compare with Zendesk, Freshdesk and Help Scout?

LiveAgent includes ticketing, live chat, a call center, social media and an AI chatbot in one product, with no AI fees. LiveAgent Starter costs $15 per agent per month billed annually (regular price). On October 27, 2026 the cheapest plans of the others were $19 for Zendesk Support Team (email only), $19 for Freshdesk Growth and $25 for Help Scout Standard. With phone and social media, LiveAgent Team costs $29 and Zendesk Suite Team $55 per agent per month billed annually.

Can I cancel or change my plan anytime?

Yes. You pay monthly or annually with no long-term contract and no setup fee, and you can upgrade, downgrade or cancel your plan at any time.

Can I cancel or change my plan anytime?

Yes. You pay monthly or annually with no long-term contract and no setup fee, and you can upgrade, downgrade or cancel your plan at any time.