Home | Knowledge Base software

Knowledge base software for better self-service

Knowledge is power. Empower your customers to help themselves and make the daily routine of your agents easier by creating a smart and customizable knowledge base.

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All support channels under one roof

LiveAgent’s knowledge base software integrates with multiple communication channels and offers nearly 200 features.

Improve your workflow with
knowledge base software

Customers are often looking for answers on their own. Well-structured knowledge base
can decrease number of support tickets and improve your overall efficiency.

4 simple steps for setting up your knowledge base software

A knowledge base platform can play a crucial role in your overall customer support.

Create it

Configure it

Customize it

Fill it with content

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO

Multi-knowledge base

A multi-knowledge base comes in very handy if your company sells several products, brands, or provides several independent services. A single LiveAgent account gives you the opportunity to create unlimited knowledge bases, with each of them having its own unique design, settings, and content.

Provide your customers with the knowledge they want with stunning guides.

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Powerful WYSIWYG editor

Creating a knowledge base doesn’t have to be difficult. All you have to do is create specific categories to make your knowledge base easy to navigate. Then, fill these categories in with content, using the built-in WYSIWYG editor. Style the content with your preferred headings, colours, styles, and pictures to create a better structure for your articles. Being accessible and approachable doesn’t need to be hard.

A fair knowledge base software

Knowledge means power. However, delivering it to your customers doesn’t have to cost you hundreds of bucks. Our pricing is built with this in mind and that’s why the knowledge base software is a part of our cheapest plan.

LiveAgent's other core features

Knowledge base portal is just the tip of the iceberg. Reach your full potential with LiveAgent’s multi-channel help desk software.

Email ticketing

With LiveAgent, your emails, chats, calls, and social media mentions will end up in one universal inbox. Read more…

Real-time live chat

Live chat support is the key ingredient to a successful customer acquisition strategy of any company. Read more…

Voice and video calls

Build a virtual call center as part of your multi-channel help desk solution. LiveAgent centralizes phone calls from your website or landline into a single place. Read more…

Social media channels

Integrate your social media profiles into LiveAgent and reply to comments, private messages, or Tweets directly from your account. Read more…

Over 30,000 businesses can't be wrong

See our success stories and testimonials to find out how LiveAgent can boost your customer support and increase the happiness of your business partners.

Success stories Testimonials

Why knowledge base software?

70% of customers prefer to look for answers before contacting customer service. Setup a knowledge base with just a few clicks, create categories and articles and adapt it to your company’s design without coding with just a few clicks.

Business benefits

Be helpful even offline

Seamless customer service and care

Internal knowledge within the company

Customer benefits

Available 24/7/365

Ability to get answers on their own

The fastest customer support

Why do companies need
a knowledge base?

You know your customers the best. Give them the information they need and focus on their satisfaction.

Impatient customers seeking help

Well written knowledge base articles provide the fastest help to your customers. Draft, design, and edit all knowledge base articles with a WYSIWYG editor.

Lost and confused customers

Lost customers can churn. To prevent that, create FAQs (frequently asked questions) and technical product guides as a part of your support portal.

Overloaded customer support

Do you want to provide stellar customer service with limited resources? Decrease the load of incoming emails and chats by creating a knowledge base.

Low productivity of employees

Build an internal knowledge base for your employees and keep important information in a single place.

What is knowledge base software?

Knowledge base software or often called support documentation software captures, stores, and shares all of your important data in a single place, which is easily accessible by your customers. This online self-service database provides the fastest and the most convenient help to anyone looking for information about your products.

Because it supports your customers even when your agents are not online, a well organized knowledge base can save your company tons or resources.

How to choose the right knowledge base tool

Customization options, the ability to create organized structures, and add new content easily are just some of the main components that companies consider when selecting the right knowledge base software. Well-chosen software seamlessly integrates into your other customer support channels and provides a smooth experience to your customers. Knowledge base software by LiveAgent is a part of the customer portal, which is a part of the multi-channel help desk software.

Join the club of successful companies

Join thousands of businesses that rely on LiveAgent to share their knowledge with their customers.

FAQ

What are knowledge base tools?

Knowledge base tools are tools that enable your customers to find answers to their questions without having to contact your customer support team. Knowledge bases are found on a business's website in the form of a FAQ, forum or how-to articles.

What is knowledge based management?

Knowledge base management is a software designed to manage databases and support your users. Knowledge bases provide how-to articles, FAQs and forums.

How to build a knowledge base?

The first step of building a knowledge base is to decide what information you want in it. Then, decide on the structure of it, and start writing your first articles. Add visuals such as screenshots or video tutorials to make your content more user friendly. Add FAQs and forums. Publish your knowledge base and receive feedback and suggestions from your users, to see what else needs to be added.

Why is knowledge base important?

Knowledge bases are important because they reduce the workload of customer service agents, and save time for customers. Instead of having to contact businesses and waiting for an answer, customers can immediately find the answer they need online without having to contact anyone.

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