Knowledge base software for better self-service
Knowledge is power. Empower your customers to help themselves and make the daily routine of your agents easier by creating a smart and customizable knowledge base.
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A knowledge base is a part of a complex customer portal
Fill your knowledge base with forums, customer feedback boxes, and take advantage of an unlimited ticket history.
Improve your workflow with
knowledge base software
Customers are often looking for answers on their own. A well-structured knowledge base
can decrease the number of support tickets and improve your overall efficiency.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
4 simple steps for setting up your knowledge base software
A knowledge base platform can play a crucial role in your overall customer support.
Multi-knowledge base
A multi-knowledge base comes in very handy if your company sells several products, brands, or provides several independent services. A single LiveAgent account gives you the opportunity to create unlimited knowledge bases, with each of them having its own unique design, settings, and content.
Provide your customers with the knowledge they want with stunning guides.
Powerful WYSIWYG editor
Creating a knowledge base doesn’t have to be difficult. All you have to do is create specific categories to make your knowledge base easy to navigate. Then, fill these categories in with content, using the built-in WYSIWYG editor. Style the content with your preferred headings, colours, styles, and pictures to create a better structure for your articles. Being accessible and approachable doesn’t need to be hard.
A fair knowledge base software
Knowledge means power. However, delivering it to your customers doesn’t have to cost you hundreds of bucks. Our pricing is built with this in mind and that’s why the knowledge base system is a part of our cheapest plan.
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For Small Businesses and Professional Marketers
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Why knowledge base system?
Business benefits
Be helpful even offline
Seamless customer service and care
Internal knowledge within the company
Customer benefits
Available 24/7/365
Ability to get answers on their own
The fastest customer support
Why do companies need
a knowledge base solution?
Impatient customers seeking help
Lost and confused customers
Overloaded customer support
Low productivity of employees
What is knowledge base software?
Knowledge base software or often called support documentation software captures, stores, and shares all of your important data in a single place, which is easily accessible by your customers. This online self-service database provides the fastest and the most convenient help to anyone looking for information about your products.
Because it supports your customers even when your agents are not online, a well organized knowledge base can save your company tons or resources.
How to choose the right knowledge base tool
Customization options, the ability to create organized structures, and add new content easily are just some of the main components that companies consider when selecting the right knowledge base system. Well-chosen software for knowledge management should seamlessly integrate into your other customer support channels and provide a smooth experience to your customers. Knowledge base software by LiveAgent is a part of the customer portal, which is a part of the multi-channel help desk software.
Join the club of successful companies
Join thousands of businesses that rely on LiveAgent to share their knowledge with their customers.
All support channels under one roof
LiveAgent’s knowledge base software integrates with multiple communication channels and offers nearly 200 features.
FAQ
What are knowledge base tools?
Knowledge base tools are tools that enable your customers to find answers to their questions without having to contact your customer support team. Knowledge bases are found on a business's website in the form of a FAQ, forum or how-to articles.
What is knowledge based management?
Knowledge base management is a software designed to manage databases and support your users. Knowledge bases provide how-to articles, FAQs and forums.
How to build a knowledge base?
The first step of building a knowledge base is to decide what information you want in it. Then, decide on the structure of it, and start writing your first articles. Add visuals such as screenshots or video tutorials to make your content more user friendly. Add FAQs and forums. Publish your knowledge base and receive feedback and suggestions from your users, to see what else needs to be added.
What is a knowledge base software?
Knowledge base software is part of a complex help desk solution. It is a form of self-service for your website visitors/customers. Furthermore, your company can create articles, forums, and suggestion boards to improve the CX to the maximum potential.
How do you create a knowledge base in LiveAgent?
Each account comes with a free Customer portal/Knowledge base example, which you can fully customize based on your preferences. For customization, navigate to Customer Portal>General>Settings.
Why is knowledge base important?
Knowledge bases are important because they reduce the workload of customer service agents, and save time for customers. Instead of having to contact businesses and waiting for an answer, customers can immediately find the answer they need online without having to contact anyone.
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