Improve resolution time and Decrease Support Load with Knowledge Base Software
Take a look how LiveAgent's knowledge base software can help your business. Awarded #1 Knowledge Base Software for SMB in 2018.
Adapt The Looks to Fit Your Brand
70% of customers prefer to look for answers before contacting customer service. Setup a Customer Portal with just a few clicks, create a Knowledge Base and adapt it to your company's design without coding with just a few clicks. Generate a Forum so your customers can help themselves and discuss new functionality or improvement suggestions.
Search engine discoverability
Faster responses and Improved Customer happiness
WYSIWYG Editor for clean design
Why LiveAgent?
- LiveAgent's has been voted the best Knowledge Base Software for SMB in 2018
- Knowledge Base is included in the Ticket plan ($9/month)
- You can opt in for ticketing, live chat, call center and social helpdesk functionality too
- Automate your customer support and provide answers even when offline
- Equip your helpdesk agents with pre-made answers and canned messages
- Adapt your knowledge base to fit your company's brand design with a few clicks
- Improve relationships with your customers
Quick answers for self-service
LiveAgent offers a knowledge base that is customizable with a WYSIWYG editor, can be used as a public knowledge base, internal knowledge base for your customers or agents or a general FAQ resource. Let your customers do self-service by providing answers to their most common questions.
Provide answers even when offline
Let customers help themselves
Choose from pre-defined themes or adapt the design with a few clicks
Over 21,000 businesses can't be wrong.
See our success stories or testimonials for more...
96% Satisfaction
based on 15291 customer reviews
Unbiased LiveAgent Reviews & Testimonials
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Pricing
Ticket
- Custom Domain
- E-mail Ticketing
- Contact Forms
- Automation, SLA, API
- Forum & Knowledge base
- iOS & Android apps
$9
/agent/month
Ticket+Chat
- All from Ticket +
- Live Chat
- Visitor Monitoring
- Chat Invitations
- Feedback Management
- Multibrand Support
- Chat Reports
$29
/agent/month
All-Inclusive
- All from Ticket+Chat +
- *NEW* Cloud Call Center
- Advanced Social Channel
- Time Tracking
- Audit Log
- Advanced Reports
- Gamification
$39
/agent/month
or buy aDownloadable licence
- One time fee only
- Installed on your server
from
$11,950
Compare the plans
| Ticket | Ticket+Chat | All-inclusive | |
|---|---|---|---|
| Agent seat ?Purchase at least 1 seat to get started. | $9/month | $29/month | $39/month |
| Custom domain parking | |||
| E-mail Ticketing?LiveAgent grabs all your incoming emails and transforms them into tickets for better access and management. | |||
| Contact forms ?Predefined and customizable contact forms can be placed anywhere in your website. | |||
| Merge tickets ?Merge multiple tickets into 1 | |||
| Split tickets ?Split 1 ticket into 2 | |||
| Custom mail templates ?Adapt your email templates accordingly to your company, brand, product, country or language | |||
| Ticket mass actions ?Resolve, postpone or delete multiple tickets with one button | |||
| Export tickets ?Export tickets into CSV with a click of a button | |||
| Email notifications ?Email agents and/or customers on updates about their tickets | |||
| Custom ticket fields ?Create custom fields for tickets to track additional data | |||
| To Solve Algorythm ?Force agents to answer tickets from "To solve button" only. | |||
| Canned answers ?Equip your team with most used sentences by pressing a keyboard shortcut | |||
| Rules & Time rules ?Automate your workflow with Rules and Time rules | |||
| Advanced SLA with Reports ?Setup SLAs easily. This feature comes with advanced SLA reporting. | |||
| Business hours ?Does your helpdesk operate in specific business hours? Set them up easily. | |||
| Internal tickets ?Create internal tickets which can work as tasks for your colleagues | |||
| Contacts & Contact groups ?Keep information about your contacts and assign them into contact groups | |||
| SPAM filters ?Get rid of SPAM with intelligent spam filters. | |||
| Attachments ?Attach files easily with Drag&Drop | |||
| Load data from your CRM ?Load data about your customers via API | |||
| API & Integrations ?Connect LiveAgent with other apps via API or Pre-made integrations | |||
| Multibrand Support ?Support multiple brands from 1 LiveAgent account, adapt email templates per brand | |||
| Reporting ?Get advanced reports on tickets, chats, calls, worktime and more | |||
| Knowledge Base ?Provide answers even when your agents are offline | |||
| Customer Forum ?Let your customers discuss questions or issues publicly in a Forum | |||
| Customer Portal ?Customizable support portal is a place where your customers can log in and check status of their tickets | |||
| Ticket satisfaction survey ?Collect feedback from your customers about provided support | |||
| iPhone/Android apps | |||
| EU/US Data Center | |||
| Live Chat ?Insert a Live Chat button on your website. Copy-paste a short code, no HTML skills required. | |||
| Real-time visitors monitoring | |||
| Chat invitations | |||
| Chat Satisfaction Surveys | |||
| Feedback management ?Insert feedback buttons and collect important feedback from your customers. | |||
| Call center support?Phone to PC and PC to PC calls are supported with LiveAgent+Twilio integration. | |||
| Video call?Completely browser based video call, without any 3rd party application. If you need a more personal way of communication with your customers, video chat comes in handy. | |||
| Interactive Voice Response?Increase effectivity of your call center by introducing an IVR | |||
| Call routing & transfers?Automatically route calls based on intelligent presets. Soft transfer calls to other agents. | |||
| Hardware IP phone compatibility ?Connect LiveAgent with most popular hardware IP phones on the market. | |||
| Unlimited call storage ?Store your call voice recordings with no limits | |||
| Gamification ?Award your agents and let them compete between each other. Increase their efficiency. | |||
| Sound configuration ?Customize or disable any sound that is played in LiveAgent. | $5/month | ||
| Facebook ?Complete social media customer support solution. | $6/month | ||
| Twitter ?Complete social media customer support solution. | $6/month | ||
| Audit Log?See timestamps of all changes in the application | $9/month | ||
| Search & replace ? Search string in every incoming message and Replace it with something else before being displayed or stored in a database. | $9/month | ||
| Time Tracking?Time tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility on the overall help desk performance. The time spent is tracked automatically for each ticket when this feature is turned on. | $19/month | ||
| Branding Free | $19/month | $19/month | |
| Customer Service | 24/7 | 24/7 | 24/7 |
| White Glove Setup | |||
