A customizable free knowledge base makes your agents’ job easier and encourages your customers to help each other.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2021. Stay close to your customers and help them faster with LiveAgent.
A knowledge base is an online self-service database that can be used by anyone looking for information about your company or products. This software enables you to store, share, and manage important information and data in a single place, where it is easily accessible. At their core, knowledge base tools can save you valuable resources such as time and money as they enable you to provide support to your customers even when your agents are not online.
Create a place where your agents can share their knowledge and where your customers can solve their problems.
Create in-depth knowledge base articles to provide quick assistance to your customers.
By building your knowledge base, you ensure your customers have access to important information 24/7/365.
Empower your customers to find information independently and enable your agents to focus on more pressing issues.
LiveAgent’s knowledge base tool allows you to choose from predefined knowledge base designs. Even though we do not offer a custom theme, the designs are adjustable in terms of color, and can be customized with your HTML header/footer. After choosing the design, you can start filling your knowledge base with relevant content for both customers and your entire team.
LiveAgent’s free plan is an excellent solution for start ups. However, paid plans offer various help desk features that ease up your workflow and provide you with more options for providing customer support.
7-day customer support ticket history
No social accounts
Plenty of useful features
Social media accounts
Full message history
and much more…
Did you know that most customers like to search for solutions independently before contacting customer support? By building your knowledge base, you can provide them with valuable information and save your customer support team time that they would spend on dealing with repetitive inquiries. With free knowledge base software, they can focus on critical issues instead.
LiveAgent’s open-source knowledge base software allows your company to create knowledge base content for your agents and customers. The internal knowledge management tool can be a single source that stores company information.
LiveAgent’s online knowledge base software has a search engine code that easily enables your agents to look for the needed information through a search box. Overall, a private knowledge base improves employee workflow, which makes both agents and customers happy.
Bringing knowledge to your customers is simple! Create specific categories and make your knowledge base easy to navigate. Afterward, you’ll fill the categories with helpful content using the built-in WYSIWYG rich text editor for articles. You can customize and style your content with headings, different colors, styles, and also pictures.
LiveAgent’s knowledge base solution is a powerful tool that also allows you to attach files to articles. This self-service option reduces unnecessary customer inquiries and improves overall customer communication since customers can access information independently.
See our success stories and testimonials and find out how LiveAgent can boost your customer support and increase the happiness of your business partners.
70% of customers would rather look up the answers to their questions themselves before they would contact customer service. LiveAgent enables you to set up a knowledge base easily with just a few clicks. You can create categories, articles and adapt them to your company’s design without typing in a single line of code.
Provide offline help
Reliable customer service and care
Internal knowledge within the company
Customers can get answers on their own
Fastest customer support
Self-service has become a preferred customer service option. Customers want to find the answers on their own rather than wait to reach a customer representative. Failing to offer this option can be a costly decision. Awesome knowledge base software can give your business an edge over competitors, improve your customer satisfaction, customer experience, customer retention, and ultimately increase sales.
Knowledge management software is usually a part of a complex customer service solution. After you sign in to your help desk, you can start creating content that your customers or employees seek. From end-user, the knowledge base is available whenever they reach your website. Thus, they can solve some technical issues on their own by engaging in the Forum or following a Knowledge base article.
Yes, LiveAgent offers a free Customer portal for each subscription or a free account. There is one Knowledge base included in each for free - no pricing plan. However, if you would like to own multiple knowledge bases for different brands, you will be charged.
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