The #1 free knowledge base software

Discover how easy it is to create professional knowledge bases.

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Knowledge base software by LiveAgent

Looking for a free knowledge base software?

A customizable free knowledge base makes your agents’ job easier and encourages your customers to help each other.

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2021. Stay close to your customers and help them faster with LiveAgent.

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What is free knowledge base software?

A knowledge base is an online self-service database that can be used by anyone looking for information about your company or products. This software enables you to store, share, and manage important information and data in a single place, where it is easily accessible. At their core, knowledge base tools can save you valuable resources such as time and money as they enable you to provide support to your customers even when your agents are not online.

Why free knowledge base software?

Create a place where your agents can share their knowledge and where your customers can solve their problems.

Happier customers

Create in-depth knowledge base articles to provide quick assistance to your customers.

24/7 support

By building your knowledge base, you ensure your customers have access to important information 24/7/365.  

Decreased ticket load

Empower your customers to find information independently and enable your agents to focus on more pressing issues.

4 steps to create a free knowledge base

Create a place where your agents can share their knowledge and where your customers can solve their problems.

Choose from 3 predefined designs

LiveAgent’s knowledge base tool allows you to choose from predefined knowledge base designs. Even though we do not offer a custom theme, the designs are adjustable in terms of color, and can be customized with your HTML header/footer. After choosing the design, you can start filling your knowledge base with relevant content for both customers and your entire team. 

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LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

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Fair and free knowledge base software

LiveAgent’s free plan is an excellent solution for start ups. However, paid plans offer various help desk features that ease up your workflow and provide you with more options for providing customer support.

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Free account


7-day customer support ticket history

Limited integrations

No social accounts

Missing features

Free Live Chat-icon

Paid account

from $15/mo

No limitations

Plenty of useful features

Social media accounts

Full message history

and much more…

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Free customer support

Did you know that most customers like to search for solutions independently before contacting customer support? By building your knowledge base, you can provide them with valuable information and save your customer support team time that they would spend on dealing with repetitive inquiries. With free knowledge base software, they can focus on critical issues instead.

Internal knowledge base

LiveAgent’s open-source knowledge base software allows your company to create knowledge base content for your agents and customers. The internal knowledge management tool can be a single source that stores company information. 

LiveAgent’s online knowledge base software has a search engine code that easily enables your agents to look for the needed information through a search box. Overall, a private knowledge base improves employee workflow, which makes both agents and customers happy.  

Customer portal software settings in LiveAgent

Practical WYSIWYG editor

Bringing knowledge to your customers is simple! Create specific categories and make your knowledge base easy to navigate. Afterward, you’ll fill the categories with helpful content using the built-in WYSIWYG rich text editor for articles. You can customize and style your content with headings, different colors, styles, and also pictures.   

WYSIWYG editor in Help desk software - LiveAgent
Attachments in articles in LiveAgent

Add file attachments to articles

LiveAgent’s knowledge base solution is a powerful tool that also allows you to attach files to articles. This self-service option reduces unnecessary customer inquiries and improves overall customer communication since customers can access information independently. 

Over 21,000 businesses can't be wrong

See our success stories and testimonials and find out how LiveAgent can boost your customer support and increase the happiness of your business partners.

Why knowledge base software?

70% of customers would rather look up the answers to their questions themselves before they would contact customer service. LiveAgent enables you to set up a knowledge base easily with just a few clicks. You can create categories, articles and adapt them to your company’s design without typing in a single line of code. 

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Business benefits

Provide offline help

Reliable customer service and care

Internal knowledge within the company

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Customer benefits

Available 24/7/365

Customers can get answers on their own

Fastest customer support

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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Learn how to write the perfect Getting Started article templates for your knowledge base. The key? Concise, but informational.

Knowledge base: Getting started templates

Craft engaging marketing emails with urgency, personalized messages, and strong CTAs. Use attention-grabbing subject lines and promotions. Try SendX for automated and affordable campaigns. Streamline customer support with LiveAgent's features like ticketing and live chat for improved response times and personalized experiences. Call center managers highlight the importance of customer service and offer various support channels. LiveAgent provides exceptional support through live chat, ticketing, and automation. Access first-contact templates for call centers for guidance on handling customer inquiries and issues. Subscribe to LiveAgent for updates and discounts.

LiveAgent has created free, ready-to-use email templates for any company or an individual answering product/service-related questions.

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Knowledge base builder will help you to create categories in the customer portal and provide your customers with the knowledge that they can find on their own.

Knowledge base

LiveAgent provides comprehensive customer service software with features like live chat, ticketing, and knowledge base. It saves companies millions of dollars by allowing customers to find solutions independently.

Get to know how to provide the best customer support for your future consumers online. LiveAgent can show you how to do it right.

Helpdesk software for E-commerce industry

LiveAgent offers customer service software with various features such as VoIP phone systems and help desk software. It emphasizes the benefits of quality customer service and provides integrations, a free trial, and pricing options. LiveAgent helps businesses improve their customer service and reputation.

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