The #1 free knowledge base software

Discover how easy it is to create professional knowledge bases.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
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Knowledge base software by LiveAgent
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Looking for a free knowledge base software?

A customizable free knowledge base makes your agents’ job easier and encourages your customers to help each other.

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2021. Stay close to your customers and help them faster with LiveAgent.

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Youtube video: Knowledge Base / Customer Portal Demo | LiveAgent

What is free knowledge base software?

A knowledge base is an online self-service database that can be used by anyone looking for information about your company or products. This software enables you to store, share, and manage important information and data in a single place, where it is easily accessible. At their core, knowledge base tools can save you valuable resources such as time and money as they enable you to provide support to your customers even when your agents are not online.

Why free knowledge base software?

Create a place where your agents can share their knowledge and where your customers can solve their problems.

Why free knowledge base software?

Happier customers

Create in-depth knowledge base articles to provide quick assistance to your customers.

Happier customers

24/7 support

By building your knowledge base, you ensure your customers have access to important information 24/7/365.  

24/7 support

Decreased ticket load

Empower your customers to find information independently and enable your agents to focus on more pressing issues.

4 steps to create a free knowledge base

Create a place where your agents can share their knowledge and where your customers can solve their problems.

Choose from 3 predefined designs

LiveAgent’s knowledge base tool allows you to choose from predefined knowledge base designs. Even though we do not offer a custom theme, the designs are adjustable in terms of color, and can be customized with your HTML header/footer. After choosing the design, you can start filling your knowledge base with relevant content for both customers and your entire team. 

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LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

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Fair and free knowledge base software

LiveAgent’s free plan is an excellent solution for start ups. However, paid plans offer various help desk features that ease up your workflow and provide you with more options for providing customer support.

Free help desk software migration icon

Free account


7-day customer support ticket history

Limited integrations

No social accounts

Missing features

Free Live Chat-icon

Paid account

from $15/mo

No limitations

Plenty of useful features

Social media accounts

Full message history

and much more…

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Free customer support

Did you know that most customers like to search for solutions independently before contacting customer support? By building your knowledge base, you can provide them with valuable information and save your customer support team time that they would spend on dealing with repetitive inquiries. With free knowledge base software, they can focus on critical issues instead.

Internal knowledge base

LiveAgent’s open-source knowledge base software allows your company to create knowledge base content for your agents and customers. The internal knowledge management tool can be a single source that stores company information. 

LiveAgent’s online knowledge base software has a search engine code that easily enables your agents to look for the needed information through a search box. Overall, a private knowledge base improves employee workflow, which makes both agents and customers happy.  

Customer portal software settings in LiveAgent

Practical WYSIWYG editor

Bringing knowledge to your customers is simple! Create specific categories and make your knowledge base easy to navigate. Afterward, you’ll fill the categories with helpful content using the built-in WYSIWYG rich text editor for articles. You can customize and style your content with headings, different colors, styles, and also pictures.   

WYSIWYG editor in Help desk software - LiveAgent
Attachments in articles in LiveAgent

Add file attachments to articles

LiveAgent’s knowledge base solution is a powerful tool that also allows you to attach files to articles. This self-service option reduces unnecessary customer inquiries and improves overall customer communication since customers can access information independently. 

Over 21,000 businesses can't be wrong

See our success stories and testimonials and find out how LiveAgent can boost your customer support and increase the happiness of your business partners.

Why knowledge base software?

70% of customers would rather look up the answers to their questions themselves before they would contact customer service. LiveAgent enables you to set up a knowledge base easily with just a few clicks. You can create categories, articles and adapt them to your company’s design without typing in a single line of code. 

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Business benefits

Provide offline help

Reliable customer service and care

Internal knowledge within the company

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Customer benefits

Available 24/7/365

Customers can get answers on their own

Fastest customer support

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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Why should you use knowledge management software?

Self-service has become a preferred customer service option. Customers want to find the answers on their own rather than wait to reach a customer representative. Failing to offer this option can be a costly decision. Awesome knowledge base software can give your business an edge over competitors, improve your customer satisfaction, customer experience, customer retention, and ultimately increase sales.

How Does Knowledge Management Software Work?

Knowledge management software is usually a part of a complex customer service solution. After you sign in to your help desk, you can start creating content that your customers or employees seek. From end-user, the knowledge base is available whenever they reach your website. Thus, they can solve some technical issues on their own by engaging in the Forum or following a Knowledge base article.

Is LiveAgent Knowledge base for free?

Yes, LiveAgent offers a free Customer portal for each subscription or a free account. There is one Knowledge base included in each for free - no pricing plan. However, if you would like to own multiple knowledge bases for different brands, you will be charged.

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