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Looking for a free knowledge base software?

The only source of knowledge is experience. Customizable free knowledge base makes the job easier for your agents and encourages your customers to help each other.

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019. Stay closer to your customers and help them faster with LiveAgent.

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Why free knowledge base software?

Create a place where your agents can share their knowledge and where your customers can solve their problems.

Free help desk software migration

Absolutely free

Providing your agents and customers with knowledge doesn’t have to cost you anything. In fact, you get this feature for free.

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Restless customers

Write excellent help articles and provide a fast relief to your customers.

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Increase workflow

By building your knowledge base, you increase your work efficiency and provide your customers with important information. 

Customer support limit

Decrease overload

Creating your knowledge base allows your customers to find information on their own and your agents can focus on critical issues.

4 steps to create a free knowledge base

Create a place where your agents can share their knowledge and where your customers can solve their problems.

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
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Fair and free knowledge base software

LiveAgent’s free plan is a great solution for starting business. However, paid plans offer a variety of features which ease up your workflow and provide you with more options when it comes to providing customer support.

Free help desk software migration

Free account


7-day ticket history

Limited integrations

No social accounts

Missing features

Free Live Chat

Paid account

from $15/mo

No limitation

Plenty of useful features

Social media accounts

Full message history

and much more…

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Offline customer support

Did you know that most customers like to first search for a solution by themselves?  By building your own Knowledge Base, you can provide them with valuable information and also save your agents time when dealing with repetitive inquiries. They can focus on more critical queries and make your customers satisfied.

Practical WYSIWYG editor

Bringing knowledge to your customers is simple! Create specific categories and make your knowledge base easy to navigate. Afterwards, you just fill these categories with useful content with the built-in WYSIWYG editor for articles. You can customize and style your content with headings, colors, styles and also add pictures. 

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What is free knowledge base software?

Knowledge base is an online self-service database that provides fast and convenient help to anyone looking for information about your company, setup guides, and products. This software stores and shares all of your information and data in a single place, where it is easily accessible. It allows you to provide support to your customers even when your agents are not online.

Knowledge Bases can save you and your company a lot of valuable resources. 

Over 21,000 businesses can't be wrong

See our success stories and testimonials and find out how can LiveAgent boost your customer support and increase the happiness of your business partners.

Why knowledge base software?

70% of customers rather look up answers themselves before they contact customer service. LiveAgent allows you to setup a Knowledge Base quickly and easily with just a few clicks. You can create categories, articles and adapt it to your company’s design without typing a single line of code.

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Business Benefits

Provide offline help

Reliable customer service and care

Internal knowledge within the company


Customer benefits

Available 24/7/365

Customers can get answers on their own

Fastest customer support

You Will Be in Good Hands!​

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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Why should you use knowledge management software?

Self-service has become a preferred customer service option. Customers want to find the answers on their own, rather than wait to reach a customer representative. Failing to offer this option can be a costly decision. Knowledge base software can give your business an edge over competitors, improve your customer satisfaction, customer retention, and ultimately increase sales.

How Does Knowledge Management Software Work?

Knowledge management software is usually a part of a complex customer service solution. After you sign in to your help desk, you can start creating content that your customers or employees seek. From end-user, the knowledgebase is available whenever they reach your website. Thus, they can solve some technical issues on their own by engaging in the Forum or following a Knowledge base article.

Is LiveAgent Knowledge base for free?

Yes, LiveAgent offers a free Customer portal for each subscription or a free account. There is one Knowledge base included in each for free. However, if you would like to own multiple knowledge bases for different brands, you will be charged.

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