The only source of knowledge is experience. Customizable free knowledge base makes the job easier for your agents and encourages your customers to help each other.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019. Stay closer to your customers and help them faster with LiveAgent.
Create a place where your agents can share their knowledge and where your customers can solve their problems.
Providing your agents and customers with knowledge doesn’t have to cost you anything. In fact, you get this feature for free.
Write excellent help articles and provide a fast relief to your customers.
By building your knowledge base, you increase your work efficiency and provide your customers with important information.
Creating your knowledge base allows your customers to find information on their own and your agents can focus on critical issues.
LiveAgent’s free plan is a great solution for starting business. However, paid plans offer a variety of features which ease up your workflow and provide you with more options when it comes to providing customer support.
7-day ticket history
No social accounts
Plenty of useful features
Social media accounts
Full message history
and much more…
Did you know that most customers like to first search for a solution by themselves? By building your own Knowledge Base, you can provide them with valuable information and also save your agents time when dealing with repetitive inquiries. They can focus on more critical queries and make your customers satisfied.
Bringing knowledge to your customers is simple! Create specific categories and make your knowledge base easy to navigate. Afterwards, you just fill these categories with useful content with the built-in WYSIWYG editor for articles. You can customize and style your content with headings, colors, styles and also add pictures.
Knowledge base is an online self-service database that provides fast and convenient help to anyone looking for information about your company, setup guides, and products. This software stores and shares all of your information and data in a single place, where it is easily accessible. It allows you to provide support to your customers even when your agents are not online.
Knowledge Bases can save you and your company a lot of valuable resources.
See our success stories and testimonials and find out how can LiveAgent boost your customer support and increase the happiness of your business partners.
70% of customers rather look up answers themselves before they contact customer service. LiveAgent allows you to setup a Knowledge Base quickly and easily with just a few clicks. You can create categories, articles and adapt it to your company’s design without typing a single line of code.
Provide offline help
Reliable customer service and care
Internal knowledge within the company
Customers can get answers on their own
Fastest customer support
Self-service has become a preferred customer service option. Customers want to find the answers on their own, rather than wait to reach a customer representative. Failing to offer this option can be a costly decision. Knowledge base software can give your business an edge over competitors, improve your customer satisfaction, customer retention, and ultimately increase sales.
Knowledge management software is usually a part of a complex customer service solution. After you sign in to your help desk, you can start creating content that your customers or employees seek. From end-user, the knowledgebase is available whenever they reach your website. Thus, they can solve some technical issues on their own by engaging in the Forum or following a Knowledge base article.
Yes, LiveAgent offers a free Customer portal for each subscription or a free account. There is one Knowledge base included in each for free. However, if you would like to own multiple knowledge bases for different brands, you will be charged.
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