Looking for a free knowledge base software?
The only source of knowledge is experience. Customizable free knowledge base makes the job easier for your agents and encourages your customers to help each other.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019. Stay closer to your customers and help them faster with LiveAgent.
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Why free knowledge base software?
Create a place where your agents can share their knowledge and where your customers can solve their problems.
Absolutely free
Providing your agents and customers with knowledge doesn’t have to cost you anything. In fact, you get this feature for free.
Restless customers
Write excellent help articles and provide a fast relief to your customers.
Increase workflow
By building your knowledge base, you increase your work efficiency and provide your customers with important information.
Decrease overload
Creating your knowledge base allows your customers to find information on their own and your agents can focus on critical issues.
4 steps to create a free knowledge base
Create a place where your agents can share their knowledge and where your customers can solve their problems.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Fair and free Knowledge Base software
LiveAgent’s free plan is a great solution for starting business. However, paid plans offer a variety of features which ease up your workflow and provide you with more options when it comes to providing customer support.
Free account
Free
7-day ticket history
Limited integrations
No social accounts
Missing features
Paid account
from $15/mo
No limitation
Plenty of useful features
Social media accounts
Full message history
and much more…
Offline customer support
Did you know that most customers like to first search for a solution by themselves? By building your own Knowledge Base, you can provide them with valuable information and also save your agents time when dealing with repetitive inquiries. They can focus on more critical queries and make your customers satisfied.
Practical WYSIWYG editor
Bringing knowledge to your customers is simple! Create specific categories and make your knowledge base easy to navigate. Afterwards, you just fill these categories with useful content with the built-in WYSIWYG editor for articles. You can customize and style your content with headings, colors, styles and also add pictures.
What is free Knowledge Base software?
Knowledge base is an online self-service database that provides fast and convenient help to anyone looking for information about your company, setup guides, and products. This software stores and shares all of your information and data in a single place, where it is easily accessible. It allows you to provide support to your customers even when your agents are not online.
Knowledge Bases can save you and your company a lot of valuable resources.
Over 21,000 businesses can't be wrong
See our success stories and testimonials and find out how can LiveAgent boost your customer support and increase the happiness of your business partners.
Why Knowledge Base software?
70% of customers rather look up answers themselves before they contact customer service. LiveAgent allows you to setup a Knowledge Base quickly and easily with just a few clicks. You can create categories, articles and adapt it to your company’s design without typing a single line of code.
Business Benefits
Provide offline help
Reliable customer service and care
Internal knowledge within the company
Customer benefits
Available 24/7/365
Customers can get answers on their own
Fastest customer support
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha, O2 and Oxford University have in common? You guessed right… LiveAgent!
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