Features
Get to know all LiveAgent features, that are part of the complex multi-channel help desk software. Described in one place and in depth.
List of features
(3632)
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![Agents - icon]()
Agents
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![Agent collision detection]()
Agent collision detection
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![Agent ranking]()
Agent ranking
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![Audit log - icon]()
Audit log
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![Attachments - icon]()
Attachments
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![Automated ticket distribution - icon]()
Automated ticket distribution
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![Business hours - icon]()
Business hours
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![Canned messages (Macros) - icon]()
Canned messages (Macros)
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![Companies - icon]()
Companies
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![Contact fields - icon]()
Contact fields
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![Contact form gallery - icon]()
Contact form gallery
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![Contact forms - icon]()
Contact forms
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![Contacts groups - icon]()
Contact groups
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![Contacts - icon]()
Contacts
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![Copy & Paste images - icon]()
Copy & Paste images
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![Softphones - icon]()
Custom roles
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![Department - icon]()
Departments
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![Forwarding - icon]()
Email forwarding
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![Email notifications - icon]()
Email notifications
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![Email templates - icon]()
Email templates
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![Export tickets - icon]()
Export tickets
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![Filters - icon]()
Filters
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![GIFs in ticket - icon]()
GIFs in tickets
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![hybrid ticket stream - icon]()
Hybrid ticket stream
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![Internal tickets - icon]()
Internal tickets
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![Mass actions - icon]()
Mass actions
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![Merge tickets - icon]()
Merge tickets
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![Multiple ticket tabs - icon]()
Multiple ticket tabs
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![Notes - icon]()
Notes
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![Online ticket history (URL) - icon]()
Online ticket history (URL)
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![Pause - icon]()
Pause
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![Predefined answers - icon]()
Predefined answers
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![Responsibility - icon]()
Responsibility
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![Rules - icon]()
Rules
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![Search & Replace - icon]()
Search & Replace
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![Service-level agreement (SLA) - icon]()
Service level agreement (SLA)
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![Sounds - icon]()
Sounds
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![SPAM filters - icon]()
SPAM filters
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![Split tickets - icon]()
Split tickets
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![Tags - icon]()
Tags
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![Ticket fields - icon]()
Ticket fields
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![Ticket-Customer insights (CRM) - icon]()
Ticket/Customer insights (CRM)
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![Ticketing - icon]()
Ticketing
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![Tickets export - icon]()
Tickets export
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![Time Rules - icon]()
Time rules
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![Time tracking - icon]()
Time tracking
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![To solve button - icon]()
To Solve Button
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![Universal inbox - icon]()
Universal inbox
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![WYSIWYG editor - icon]()
WYSIWYG editor
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![Chat button bubble]()
Chat button
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![Chat button animations - icon]()
Chat button animations
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![Chat button gallery - icon]()
Chat button gallery
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![Chat distribution - icon]()
Chat distribution
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![Chat Embedded Tracking - icon]()
Chat embedded tracking
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![chat history - icon]()
Chat history
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![Chat invitation gallery - icon]()
Chat invitation gallery
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![Chats overview - icon]()
Chats overview
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![Chat window docking - icon]()
Chat window docking
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![Internal chat - icon]()
Internal chat
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![Max queue length - icon]()
Max queue length
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![Online visitors - icon]()
Online visitors
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![Proactive chat invitations - icon]()
Proactive Chat Invitations
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![Real-time chat - icon]()
Real-time chat
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![Real-time typing view - icon]()
Real-time typing view
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![Current URL of live chat visitor - icon]()
Website Visitor Tracking
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![Phone with two arrows in different directions showing the call transfers to another agent]()
Automatic Callback
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![Phone with an ogoing call in chat bubble]()
Call button
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![Contact card]()
Call detail records
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![Call center with incoming and outgoing calls]()
Call device scheduling
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![Call Routing - icon]()
Call routing
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![Call Transfers - icon]()
Call transfers
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![Internal calls - icon]()
Internal calls
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![IVR (Interactive Voice Response) - icon]()
IVR (Interactive Voice Response)
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![Softphones - icon]()
Softphones
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![Supported call devices]()
Supported call devices
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![Video chat - icon]()
Video call
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![Unlimited Call Recordings - icon]()
Unlimited call recordings
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![Facebook - icon]()
Facebook
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![Instagram - icon]()
Instagram
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![Twitter - icon]()
Twitter
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![Viber - icon]()
Viber
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![Agent availability - icon]()
Agent availability
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![Agent ranking overview - icon]()
Agent ranking overview
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![Agent report - icon]()
Agent report
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![Analytics overview - icon]()
Analytics overview
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![Channel report - icon]()
Channel report
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![SLA Compliance report - icon]()
SLA compliance report
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![Department report - icon]()
Department report
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![Performance report - icon]()
Performance report
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![SLA Log report - icon]()
SLA log report
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![Tag reports - icon]()
Tag reports
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![Time report - icon]()
Time report
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![Benchmarks and Leaderboards - icon]()
Benchmarks and leaderboards
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![Levels - icon]()
Levels
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![Rewards & Badges - icon]()
Rewards & Badges
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![Language adaptable widgets - icon]()
Language adaptable widgets
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![Attachments in articles - icon]()
Attachments in articles
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![Feedback & Suggestions - icon]()
Feedback & Suggestions
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![Forum - icon]()
Forum
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![Features]()
Internal Knowledge Base
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![Multi knowledge base - icon]()
Multi knowledge base
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![Knowledge base - icon]()
Knowledge base
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![Search widgets - icon]()
Search widgets
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![WYSIWYG editor for articles - icon]()
WYSIWYG editor for articles
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![Android head - icon]()
Android
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![iOS - icon]()
iOS
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![Ban IPs - icon]()
Ban IPs
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![2-Step Verification - icon]()
2-Step verification
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![GDPR - icon]()
GDPR
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![HTTPS Encryption - icon]()
HTTPS encryption
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![Multiple Data Centers -icon]()
Multiple data centers
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![Lock]()
Password validator and audit log
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![Phone with an ogoing call in chat bubble]()
Click to call and click to dial buttons
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![Universal inbox]()
Click to email
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![API - icon]()
API
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![Billing management - icon]()
Billing management
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![Billing management - LiveAgent is an omnichannel customer service platform. You can use LiveAgent to manage your content within a CMS dashboard. Take advantage of integrations, such as WordPress, Squarespace and Drupal.]()
CMS
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![Collaboration tools - icon]()
Collaboration tools
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![Integration]()
Computer telephony integration
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![CRM - icon]()
CRM
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![eCommerce - icon]()
eCommerce
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![Email marketing - icon]()
Email marketing
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![Migration plugins - icon]()
Migration plugins
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![Project management - icon]()
Project management
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![Zapier logo]()
Zapier
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![slack icon]()
Slack notifications
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