Features
Get to know all LiveAgent features, that are part of the complex multi-channel help desk software. Described in one place and in depth.
List of features
(3650)
-
![Agents - icon]()
Agents
-
![Agent collision detection]()
Agent collision detection
-
![Agent ranking]()
Agent ranking
-
![Audit log - icon]()
Audit log
-
![Attachments - icon]()
Attachments
-
![Automated ticket distribution - icon]()
Automated ticket distribution
-
![Business hours - icon]()
Business hours
-
![Canned messages (Macros) - icon]()
Canned messages (Macros)
-
![Companies - icon]()
Companies
-
![Contact fields - icon]()
Contact fields
-
![Contact form gallery - icon]()
Contact form gallery
-
![Contact forms - icon]()
Contact forms
-
![Contacts groups - icon]()
Contact groups
-
![Contacts - icon]()
Contacts
-
![Copy & Paste images - icon]()
Copy & Paste images
-
![Softphones - icon]()
Custom roles
-
![Department - icon]()
Departments
-
![Forwarding - icon]()
Email forwarding
-
![Email notifications - icon]()
Email notifications
-
![Email templates - icon]()
Email templates
-
![Export tickets - icon]()
Export tickets
-
![Filters - icon]()
Filters
-
![GIFs in ticket - icon]()
GIFs in tickets
-
![hybrid ticket stream - icon]()
Hybrid ticket stream
-
![Internal tickets - icon]()
Internal tickets
-
![Mass actions - icon]()
Mass actions
-
![Merge tickets - icon]()
Merge tickets
-
![Multiple ticket tabs - icon]()
Multiple ticket tabs
-
![Notes - icon]()
Notes
-
![Online ticket history (URL) - icon]()
Online ticket history (URL)
-
![Pause - icon]()
Pause
-
![Predefined answers - icon]()
Predefined answers
-
![Responsibility - icon]()
Responsibility
-
![Rules - icon]()
Rules
-
![Search & Replace - icon]()
Search & Replace
-
![Service-level agreement (SLA) - icon]()
Service level agreement (SLA)
-
![Sounds - icon]()
Sounds
-
![SPAM filters - icon]()
SPAM filters
-
![Split tickets - icon]()
Split tickets
-
![Tags - icon]()
Tags
-
![Ticket fields - icon]()
Ticket fields
-
![Ticket-Customer insights (CRM) - icon]()
Ticket/Customer insights (CRM)
-
![Ticketing - icon]()
Ticketing
-
![Tickets export - icon]()
Tickets export
-
![Time Rules - icon]()
Time rules
-
![Time tracking - icon]()
Time tracking
-
![To solve button - icon]()
To Solve Button
-
![Universal inbox - icon]()
Universal inbox
-
![WYSIWYG editor - icon]()
WYSIWYG editor
-
![Chat button bubble]()
Chat button
-
![Chat button animations - icon]()
Chat button animations
-
![Chat button gallery - icon]()
Chat button gallery
-
![Chat distribution - icon]()
Chat distribution
-
![Chat Embedded Tracking - icon]()
Chat embedded tracking
-
![chat history - icon]()
Chat history
-
![Chat invitation gallery - icon]()
Chat invitation gallery
-
![Chats overview - icon]()
Chats overview
-
![Chat window docking - icon]()
Chat window docking
-
![Internal chat - icon]()
Internal chat
-
![Max queue length - icon]()
Max queue length
-
![Online visitors - icon]()
Online visitors
-
![Proactive chat invitations - icon]()
Proactive Chat Invitations
-
![Real-time chat - icon]()
Real-time chat
-
![Real-time typing view - icon]()
Real-time typing view
-
![Current URL of live chat visitor - icon]()
Website Visitor Tracking
-
![Phone with two arrows in different directions showing the call transfers to another agent]()
Automatic Callback
-
![Phone with an ogoing call in chat bubble]()
Call button
-
![Contact card]()
Call detail records
-
![Call center with incoming and outgoing calls]()
Call device scheduling
-
![Call Routing - icon]()
Call routing
-
![Call Transfers - icon]()
Call transfers
-
![Internal calls - icon]()
Internal calls
-
![IVR (Interactive Voice Response) - icon]()
IVR (Interactive Voice Response)
-
![Softphones - icon]()
Softphones
-
![Supported call devices]()
Supported call devices
-
![Video chat - icon]()
Video call
-
![Unlimited Call Recordings - icon]()
Unlimited call recordings
-
![Facebook - icon]()
Facebook
-
![Instagram - icon]()
Instagram
-
![Twitter - icon]()
Twitter
-
![Viber - icon]()
Viber
-
![Agent availability - icon]()
Agent availability
-
![Agent ranking overview - icon]()
Agent ranking overview
-
![Agent report - icon]()
Agent report
-
![Analytics overview - icon]()
Analytics overview
-
![Channel report - icon]()
Channel report
-
![SLA Compliance report - icon]()
SLA compliance report
-
![Department report - icon]()
Department report
-
![Performance report - icon]()
Performance report
-
![SLA Log report - icon]()
SLA log report
-
![Tag reports - icon]()
Tag reports
-
![Time report - icon]()
Time report
-
![Benchmarks and Leaderboards - icon]()
Benchmarks and leaderboards
-
![Levels - icon]()
Levels
-
![Rewards & Badges - icon]()
Rewards & Badges
-
![Language adaptable widgets - icon]()
Language adaptable widgets
-
![Attachments in articles - icon]()
Attachments in articles
-
![Feedback & Suggestions - icon]()
Feedback & Suggestions
-
![Forum - icon]()
Forum
-
![Features]()
Internal Knowledge Base
-
![Multi knowledge base - icon]()
Multi knowledge base
-
![Knowledge base - icon]()
Knowledge base
-
![Search widgets - icon]()
Search widgets
-
![WYSIWYG editor for articles - icon]()
WYSIWYG editor for articles
-
![Android head - icon]()
Android
-
![iOS - icon]()
iOS
-
![Ban IPs - icon]()
Ban IPs
-
![2-Step Verification - icon]()
2-Step verification
-
![GDPR - icon]()
GDPR
-
![HTTPS Encryption - icon]()
HTTPS encryption
-
![Multiple Data Centers -icon]()
Multiple data centers
-
![Lock]()
Password validator and audit log
-
![Phone with an ogoing call in chat bubble]()
Click to call and click to dial buttons
-
![Universal inbox]()
Click to email
-
![API - icon]()
API
-
![Billing management - icon]()
Billing management
-
![Billing management - LiveAgent is an omnichannel customer service platform. Built-in call center software with self-service options. Integrate project management tools with ease. No credit card required.]()
CMS
-
![Collaboration tools - icon]()
Collaboration tools
-
![Integration]()
Computer telephony integration
-
![CRM - icon]()
CRM
-
![eCommerce - icon]()
eCommerce
-
![Email marketing - icon]()
Email marketing
-
![Migration plugins - icon]()
Migration plugins
-
![Project management - icon]()
Project management
-
![Zapier logo]()
Zapier
-
![slack icon]()
Slack notifications
Building Your LiveAgent...
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
We are currently building your LiveAgent dashboard...
After the process is over, we will send the login details to your mailbox.
Installation status
0%
Loading...
Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.
×
Schedule a one-on-one call and discover how LiveAgent can benefit your business.
We’re available on multiple dates