Features
Get to know all LiveAgent features, that are part of the complex multi-channel help desk software. Described in one place and in depth.
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Universal inbox
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Ticketing
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Hybrid ticket stream
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Automated ticket distribution
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Time rules
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Rules
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To Solve Button
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Responsibility
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Departments
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Time tracking
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Tags
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Service level agreement (SLA)
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Business hours
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Contact groups
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Contacts
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Internal tickets
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Agents
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Contact fields
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Companies
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Ticket fields
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Mass actions
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SPAM filters
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Pause
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Filters
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Notes
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Merge tickets
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Email templates
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Ticket/Customer insights (CRM)
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Canned messages (Macros)
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Predefined answers
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Attachments
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Copy & Paste images
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Export tickets
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Email forwarding
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Search & Replace
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Split tickets
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Email notifications
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Slack notifications
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WYSIWYG editor
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Online ticket history (URL)
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Multiple ticket tabs
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Agent collision detection
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Agent ranking
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Contact forms
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Contact form gallery
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GIFs in tickets
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Sounds
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Audit log
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Tickets export
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Real-time chat
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Proactive Chat Invitations
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Chat button
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Chat button gallery
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Chat button animations
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Chat invitation gallery
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Chat window docking
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Chats overview
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Chat history
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Online visitors
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Chat distribution
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Real-time typing view
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Chat embedded tracking
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Max queue length
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Internal chat
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Website Visitor Tracking
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Video call
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IVR (Interactive Voice Response)
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Automatic Callback
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Internal calls
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Call transfers
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Unlimited call recordings
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Call button
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Call routing
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Supported call devices
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Softphones
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Facebook
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Twitter
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Instagram
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Viber
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Analytics overview
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Performance report
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Agent ranking overview
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Tag reports
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SLA compliance report
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SLA log report
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Agent availability
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Agent report
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Channel report
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Department report
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Time report
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Knowledge base
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Internal Knowledge Base
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Multi knowledge base
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WYSIWYG editor for articles
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Attachments in articles
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Forum
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Feedback & Suggestions
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Search widgets
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Rewards & Badges
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Levels
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Benchmarks and leaderboards
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Language adaptable widgets
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Android
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iOS
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API
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Zapier
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Email marketing
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Billing management
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eCommerce
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CRM
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CMS
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Project management
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Collaboration tools
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Migration plugins
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Ban IPs
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HTTPS encryption
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2-Step verification
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Password validator and audit log
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Multiple data centers
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GDPR
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