Features

Get notified in Slack every time you receive a new ticket.

Connect Viber to chat with customers and broadcast messages.

Respond to Instagram comments and mentions through your dash.

View and answer tickets from all connected channels.

Manage and reply to all tickets from a single dashboard.

Follow customer resolution journeys across diff. channels.

Automatically create optimal workloads for your agents.

Automate your workflow through time, action, and SLA rules.

The button notifies you when SLA tickets need to be answered

Time rules execute tasks when conditions are met.

Assign & transfer tickets between agents & departments.

Distribute tickets and support agents into departments.

Easily track your agent’s work time for each ticket.

Use tags to differentiate between customers & ticket topics.

Fulfill your SLA’s thanks to automatic ticket reminders.

Set up different business hours for departments & agents.

Easily sort & manage your business contacts within LiveAgent

Store & manage all relevant customer info inside LiveAgent.

Create internal notes for your colleagues inside each ticket

Agents manage and respond to all queries in your help desk.

Gather & store information about your contacts or companies.

Organize contacts into companies as needed.

Create unlimited ticket fields to store additional info.

Select multiple tickets & perform mass actions to save time.

Battle spam with automatic spam filtering in your help desk.

Pause ticket routing to you while you take a short break.

Create filters to easily sort through tickets.

Add private notes to a ticket to share & log updates.

Merge multiple tickets about the same issue into one ticket.

Configure email templates for your customers and agents.

Add fields to each contact to store custom data.

Use a predefined sequence of text to answer tickets faster.

Create pre-defined answers to FAQs & general questions.

Drag & drop files or attach them to chats, tickets, & emails

Copy & paste images inside your tickets.

Use this feature to export tickets into PDF and HTML formats

Set up email forwarding to fully utilize LiveAgent.

Search for a string in every incoming message and replace it

Handle one ticket by multiple agents simultaneously.

Automatically receive email notifications about new tickets.

Create content with a “What You See Is What You Get” editor.

Attach a link with a complete ticket history to your emails.

Work on multiple tickets at once & switch in-between easily.

Prevent multiple agents from working on the same ticket.

Receive ratings & identify trends after each interaction.

Make yourself accessible by utilizing built-in contact forms

Choose a contact form for your site from our premade gallery

Bring static conversations to life with animated GIFs.

Customize or disable any sound that is played in LiveAgent.

Use audit logs as reference points if queries escalate.

Export tickets to a downloadable CSV file.

Chat with customers in real-time to improve conversion rates

Invite website visitors to chat while they browse your site.

Choose from predefined live chat button positions and styles

Animate your chat buttons to impress your website visitors.

Choose from various customizable chat invitations.

Dock chat windows to the left or right side of your website.

Check which pages are being browsed, and for how long.

View the chat history of all current chats on one screen.

Monitor who is browsing your site, and what page they’re on.

Distribute chats through multiple distribution options.

View what your customers are typing before they hit send.

Track live chat session events in Google Analytics.

Automatically hide live chat button if max queue is reached.

Utilize an internal messenger to chat with fellow agents.

Monitor and reply to mentions and Tweets about your brand.

Get a real-time view of the pages your site visitors are on.

Track & respond to all posts, comments, and private messages

Create a cloud-based call center & connect unlimited numbers

Video chat with customers & colleagues alike.

Create IVR trees to route callers to appropriate departments

Call with your colleagues right inside of LiveAgent.

Transfer calls to appropriate agents and departments.

Route calls by priority or assign them randomly.

Record & store all calls conducted through LiveAgent.

Connect software phones and make VoIP calls from computers.

Compatible with both physical and virtual call devices.

See usage, statistics, and evaluate performance reports.

Monitor the performance of your support agents.

View your agent’s performance according to received ratings.

Create tag reports by time, department, channel, and agent.

Create SLA reports by time & department.

View how well you’re managing SLA requirements.

Monitor the availability of your agents

Create reports about agent work times.

See what channels are most used to contact your support team

Easily review your department’s performance.

See how much time was spent on each individual ticket.

Store knowledge base articles, forum posts, & feedback.

Create knowledge base articles, forums, or feedback boards.

Create multiple customer portals for multiple products.

Easily edit and style the content of your articles.

Easily attach files to your knowledge base articles.

Create forums and build an online community with your users.

Encourage customers to send you new ideas and feedback.

Enable users to search for knowledge base content.

Motivate your customer support team with rewards & levels.

Give out badges and rewards to your most hard-working agents

Agents attain levels over time as they solve queries.

See your personal statistics.

Let your customer support agents use LiveAgent in a language they prefer. LiveAgent is currently offered in 39 languages.

Set up chat, contact, or feedback widgets in your language.

Get an overview of each ticket in our iOS & Android apps.

Download our free Android app for customer service on the go

Download our free iOS app for customer service on the go.

Integrate LiveAgent with your favorite third party apps.

Integrate LiveAgent with hundreds of apps through Zapier.

Subscribe customers to mailing lists directly from LiveAgent

Manage billing through your payment processor in LiveAgent.

Integrate a live chat button on your eCommerce platform.

Integrate your CRM tools with your LiveAgent account.

Place live chat buttons on any supported CMS system.

Integrate project management tools with LiveAgent.

Integrate Slack for instant notifications about new tickets.

Import data from your old help desk into LiveAgent.

Ban IP’s of visitors that are prone to spam.

Protect your account with additional authenticator codes.

All LiveAgent hosted accounts run on a secure connection.

We provide the best possible connection to all our customers

LiveAgent honors all GDPR compliance requirements.