Features
Get to know all LiveAgent features, that are part of the complex multi-channel help desk software. Described in one place and in depth.
![Agents - icon]()
Ticketing system![Agent ranking]()
Ticketing system![Audit log - icon]()
Ticketing system![Companies - icon]()
Ticketing system![Contacts - icon]()
Ticketing system![Copy & Paste images - icon]()
Ticketing system![Department - icon]()
Ticketing system![Email templates - icon]()
Ticketing system![Filters - icon]()
Ticketing system![GIFs in ticket - icon]()
Ticketing system![Pause - icon]()
Ticketing system![Responsibility - icon]()
Ticketing system![Rules - icon]()
Ticketing system![Sounds - icon]()
Ticketing system![SPAM filters - icon]()
Ticketing system![Split tickets - icon]()
Ticketing system![Tags - icon]()
Ticketing system![Ticket fields - icon]()
Ticketing system![Tickets export - icon]()
Ticketing system![Time tracking - icon]()
Ticketing system![Chat distribution - icon]()
Ticketing system![Chats overview - icon]()
Ticketing system![Internal chat - icon]()
Ticketing system![Phone with two arrows in different directions showing the call transfers to another agent]()
Ticketing system![Call center with incoming and outgoing calls]()
Ticketing system![Internal calls - icon]()
Ticketing system![Video chat - icon]()
Ticketing system![Facebook - icon]()
Ticketing system![Instagram - icon]()
Ticketing system![Twitter - icon]()
Ticketing system![Viber - icon]()
Ticketing system![Agent availability - icon]()
Ticketing system![Agent report - icon]()
Ticketing system![SLA Compliance report - icon]()
Ticketing system![Department report - icon]()
Ticketing system![Performance report - icon]()
Ticketing system![SLA Log report - icon]()
Ticketing system![Tag reports - icon]()
Ticketing system![Time report - icon]()
Ticketing system![Levels - icon]()
Ticketing system![Forum - icon]()
Ticketing system![Ban IPs - icon]()
Ticketing system![Project management - icon]()
Ticketing system
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