Contact fields are custom fields that are typically used to gather more information about your Contacts or Companies. LiveAgent allows you to create unlimited custom Contact fields.
If you want to create a new contact and need to store additional information besides the basics provided in the form, you can add more Contact fields such as Postal address, Billing address, etc.
When editing/creating a new Contact or Company you can add more info to your predefined custom Contact fields.
Agents can view and edit custom fields in the Ticket information box.
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