Contact fields

Contact fields are custom fields that are typically used to gather more information about your Contacts or Companies. LiveAgent allows you to create unlimited custom Contact fields.

Contact fields are custom fields that are typically used to gather more information about your Contacts or Companies. LiveAgent allows you to Create unlimited custom Contact fields.

Contact fields

Example

If you want to create a new contact and need to store additional information besides the basics provided in the form, you can add more Contact fields such as Postal address, Billing address, etc.

When editing/creating a new Contact or Company you can add more info to your predefined custom Contact fields.

Adding contact fields

Contact fields allow you to:

Contact fields view

Agents can view and edit custom fields in the Ticket information box.

Contact field view

Knowledgebase resources

Back to Features list

Ticket Management

Live Chat

Call Center

Reporting

Support Portal

Gamification

Multilingual

Mobile apps

Integrations

Security

Our website uses cookies. By continuing we assume your permission to deploy cookies, as detailed in our privacy and cookies policy.