If you want to create a new contact and need to store additional information besides the basics provided in the form, you can add more Contact fields such as Postal address, Billing address, etc.
When editing/creating a new Contact or Company you can add more info to your predefined custom Contact fields.
Contact fields allow you to:
- Effectively use custom filter and search
- Use Rules for advanced automation
- Fill custom values with API
Contact fields view
Agents can view and edit custom fields in the Ticket information box.