- Categories:Ticket Management
- Ticket
- Ticket and Chat
- All-Inclusive
Contacts
Read information about your customers from basic contact info, and language preferences, to any customer data captured in user fields. Every time someone contacts you, a new contact is created in LiveAgent.
View information about your customers, from basic contact info, language preferences, to any customer data captured in custom Contact fields. Every time someone contacts you, a new Contact is created in LiveAgent.
Contacts store:
- Name
- Avatar (photo)
- Phone
- Contact groups
- Timezone
- Language
- Note
- Search Tickets of the contact
- Custom Contact fields
Custom fields
You can add unlimited Custom fields to your Contacts.
Knowledgebase resources
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