Tags are simply words or phrases you can use to add more connotation to Tickets. Tags provide you with an unlimited amount of flexibility to manage and customize your support workflow.
You might want to tag all demands that are actually sales queries with a Tag like “sales” or “pre-sales”.
You can add multiple Tags to one Ticket.
When creating a Tag you can modify it as you like.
You might want to Tag all Tickets that are actually sales queries with a Tag like “sales” or “pre-sales”.
Adding a Tag
You might want to filter all Tickets that are actually urgent and pre-sales queries with a Tag like “urgent” or “pre-sales”.
Filtering by Tags
LiveAgent offers a report of added Tags to all tickets from a specific time range. Individual entries can be sorted by time range, Department, channel, and Agent. Tag report can be exported to a CSV file.
Use LiveAgent REST API to call values from Tag reports.
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.