A software used by companies to cater the requests of their customers is called a help desk software. In small organizations, just one person is handling the help desk who has the knowledge of how to support the customers with the queries that they have. However, in large organizations, there is a group of people who look at the complaints and requests of their customers, and act accordingly.
This process is usually handled via telephone calls, e-mails, online chat, or website. The employees are trained in a special way to take care of the needs of their customers so that tahe customers remain satisfied with their service.
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