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Keep an eye on your customers at all times

Want to know what your customers are doing and saying online? Want to track all their requests with one tool?

LiveAgent customer tracking software is the tool for you! Improve your customer satisfaction and your sales starting today.

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Track, streamline, learn from insights, and profit

LiveAgent streamlines multiple customer service channels into one piece of software

More insights, more sales

Track all your customer’s movements with a single customer tracking tool.

See which site referred them to you, how long they’ve been browsing your site, which products they’re interested in, what time zone they’re in, or what country they’re from.

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Cover every touchpoint

We offer an omnichannel customer tracking software that connects with Twitter, Instagram, Facebook, and Viber.

It can also be integrated with an unlimited number of email addresses and phone numbers, as well as live chat and a customer portal to ensure all queries are accounted for and under one roof.

Join the conversation

Our customer tracking software enables you to track unique keywords on Twitter.

Answer customer questions or concerns with ease even if you’re not explicitly/tagged mentioned in Tweets.

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Know everything there is to know

Provide better service for your customers by recording all customer insights into your built-in CRM.

Create custom fields to record any information that is relevant to your business and enjoy higher customer satisfaction rates.

Save time with one click answers

Take advantage of advanced customer tracking software features like predefined answers and canned responses and provide answers to frequently asked questions in a matter of seconds.

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Time is money, save it

Connect our customer tracking software with over 130 integrations to make your workflow more efficient.

Skyrocket your performance

Find out just how long it takes you to answer customer queries, which communication channels are most used, and which are the most effective in converting customers.

Learn from agent ratings and improve your customer service with customer tracking software today.

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Segment and improve sales

Customer tracking software helps segment customers into groups according to their interests and backgrounds.

Take advantage of this feature and improve marketing messages,  customer satisfaction, retention, and revenue.

Empower your customer base

With the help of customer tracking software, you can build a customer portal through which your customers can track the progress of their ticket resolution.

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Our clients say it best

Roman Bosch

Roman Bosch

Partly

It’s a pleasure to have a great portal that improves our customer service.

christine preusler

Christine Preusler

HostingAdvice

LiveAgent empowers our agents to provide better, faster, and more accurate support.

Karl Dieterich

Karl Dieterich

Covomo

LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

Hendrik Henze

Hendrik Henze

HEWO Internetmarketing

We have been using LiveAgent since August and we are really satisfied with it.

Razvan Sava

Razvan Sava

Webmaster Deals

Since we are using LiveAgent our response time increased by 60%.

Taras Baca

Taras Baca

XperienceHR

Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

user testimonials

Andrej Ftomin

TAZAR Group

I have to say, I have never experienced such a professional customer approach.

Matt Janaway

Matt Janaway

The Workplace Depot

We find LiveAgent to be the best live chat solution by far.

Viviane Carter

Viviane Carter

CSI Products

We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

Christian Lange

Christian Lange

Lucky-Bike

With LiveAgent we’re able to give our customers support wherever they are.

Jens Malmqvist

Jens Malmqvist

Projure

I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

user testimonials

Catana Alexandru

Websignal

I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

JanWienk

Jan Wienk

All British Casino

With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

Allan Bjerkan

Allan Bjerkan

Norske Automaten

LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

Sissy Böttcher

Sissy Böttcher

Study Portals

We like it because it is easy to use and offers great functionality, such as useful reporting features.

Peter Koning

Peter Koning

TypoAssassin

We love LiveAgent - it makes supporting our customers easy.

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Aranzazu F

Factorchic

We like to offer our customers the best support experience. That’s why we chose LiveAgent.

Rick Nuske

Rick Nuske

MyFutureBusiness

From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

Vojtech Kelecsenyi

Vojtech Kelecsenyi

123-Nakup

LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

Rafael Kobalyan

Rafael Kobalyan

Betconstruct

Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

Martin Drugaj

Martin Drugaj

Atomer

We’ve been using LiveAgent since 2013. We can't imagine working without it.

Ivan Golubović

Ivan Golubović

AVMarket

It's a cost-effective solution that can help you with a large amount of support requests via different channels.

user testimonials

Rustem Gimaev

Antalya Consulting Language Center

Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

Randy Bryan

Randy Bryan

tekRESCUE

LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

Timothy G. Keys

Timothy G. Keys

Marietta Corporation

I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

user testimonials

Mihaela Teodorescu

eFortuna

The support team always responded promptly with quick to implement solutions.

Hilda Andrejkovičová

Hilda Andrejkovičová

TrustPay

It helps us categorize the nature of the tickets and statistically track what our clients need most.

user testimonials

Alexandra Danišová

Nay

We see LiveAgent as a great tool for communicating with customers.

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Samuel Smahel

m:zone

LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

David Chandler

David Chandler

Volterman

Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

Tired of switching between phones, chats, emails, and other communication tools?

You won’t have to! LiveAgent is a unique piece of software integrating multiple communication channels under one roof with affordable and transparent pricing.

Don’t pay additional fees for multiple customer tracking tools.  LiveAgent is all you need.

3,000+ Trustpilot | GetApp | G2 crowd reviews

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Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
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Customer tracking software and more

Satisfied customers? Priceless

Did you notice that our customer tracking software is the cheapest and simultaneously most advanced option on the market?

That’s right. Check out all that we have to offer on our pricing page.

Package Name

Ticket+Chat

Ticketing and live chat capabilites powered by automation.

$29 /mo
Package Name

All-Inclusive

Live chat, call center, social media, customer portal & ticketing.

$39 /mo

You will be in good hands!​

We’ve served over 150 million end-users, more than 30,000 businesses, and have racked up almost 17 years of experience as a leading customer tracking software. 

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