Want to know what your customers are doing and saying online? Want to track all their requests with one tool?
LiveAgent customer tracking software is the tool for you! Improve your customer satisfaction and your sales starting today.
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Track all your customer’s movements with a single customer tracking tool.
See which site referred them to you, how long they’ve been browsing your site, which products they’re interested in, what time zone they’re in, or what country they’re from.
We offer an omnichannel customer tracking software that connects with Twitter, Instagram, Facebook, WhatsApp and Viber.
It can also be integrated with an unlimited number of email addresses and phone numbers, as well as live chat and a customer portal to ensure all queries are accounted for and under one roof.
Our customer tracking software enables you to track unique keywords on Twitter.
Answer customer questions or concerns with ease even if you’re not explicitly/tagged mentioned in Tweets.
Provide better service for your customers by recording all customer insights into your built-in CRM.
Create custom fields to record any information that is relevant to your business and enjoy higher customer satisfaction rates.
Take advantage of advanced customer tracking software features like predefined answers and canned responses and provide answers to frequently asked questions in a matter of seconds.
Connect our customer tracking software with over 130 integrations to make your workflow more efficient.
Find out just how long it takes you to answer customer queries, which communication channels are most used, and which are the most effective in converting customers.
Learn from agent ratings and improve your customer service with customer tracking software today.
Customer tracking software helps segment customers into groups according to their interests and backgrounds.
Take advantage of this feature and improve marketing messages, customer satisfaction, retention, and revenue.
With the help of customer tracking software, you can build a customer portal through which your customers can track the progress of their ticket resolution.
Roman Bosch
Partly
It’s a pleasure to have a great portal that improves our customer service.
Christine Preusler
HostingAdvice
LiveAgent empowers our agents to provide better, faster, and more accurate support.
Karl Dieterich
Covomo
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Hendrik Henze
HEWO Internetmarketing
We have been using LiveAgent since August and we are really satisfied with it.
Razvan Sava
Webmaster Deals
Since we are using LiveAgent our response time improved by 60%.
Taras Baca
XperienceHR
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Andrej Ftomin
TAZAR Group
I have to say, I have never experienced such a professional customer approach.
Matt Janaway
The Workplace Depot
We find LiveAgent to be the best live chat solution by far.
Viviane Carter
CSI Products
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Christian Lange
Lucky-Bike
With LiveAgent we’re able to give our customers support wherever they are.
Jens Malmqvist
Projure
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Catana Alexandru
Websignal
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Jan Wienk
All British Casino
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Allan Bjerkan
Norske Automaten
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Sissy Böttcher
Study Portals
We like it because it is easy to use and offers great functionality, such as useful reporting features.
Peter Koning
TypoAssassin
We love LiveAgent - it makes supporting our customers easy.
Aranzazu F
Factorchic
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Rick Nuske
MyFutureBusiness
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Vojtech Kelecsenyi
123-Nakup
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Rafael Kobalyan
Betconstruct
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Martin Drugaj
Atomer
We’ve been using LiveAgent since 2013. We can't imagine working without it.
Ivan Golubović
AVMarket
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Rustem Gimaev
Antalya Consulting Language Center
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Randy Bryan
tekRESCUE
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
Marietta Corporation
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Mihaela Teodorescu
eFortuna
The support team always responded promptly with quick to implement solutions.
Hilda Andrejkovičová
TrustPay
It helps us categorize the nature of the tickets and statistically track what our clients need most.
Alexandra Danišová
Nay
We see LiveAgent as a great tool for communicating with customers.
Samuel Smahel
m:zone
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
David Chandler
Volterman
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
You won’t have to! LiveAgent is a unique piece of software integrating multiple communication channels under one roof with affordable and transparent pricing.
Don’t pay additional fees for multiple customer tracking tools. LiveAgent is all you need.
3,000+ Trustpilot | GetApp | G2 crowd reviews
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO
Did you notice that our customer tracking software is the cheapest and simultaneously most advanced option on the market?
That’s right. Check out all that we have to offer on our pricing page.
Most Popular
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Helpdesk software for Retail industry
LiveAgent is a comprehensive customer service software that improves satisfaction with features like automated ticketing and real-time interactions. It offers valuable content and integrations for online businesses, with excellent support and value for money.
Need to improve your customer service?
Customer service is vital, with support and service required before, during, and after purchases. It's crucial to measure metrics like CSAT, NPS, CES, and FRT to ensure customer satisfaction. A CSAT score of 80% or higher is ideal.
Help desk software for eGaming and eSports
The eGaming and eSports industries are growing rapidly worldwide. LiveAgent help desk software can enhance customer support and user communications for key industry players.
Looking for a free customer management software?
Create a free knowledge base to provide customers with useful articles. LiveAgent offers free customer service software with additional paid features.
Moving from Novocall to LiveAgent?
Agent offers customer service software and VoIP phone systems to improve customer relationships and reputation. LiveAgent is a highly-rated help desk software trusted by major companies, offering over 175 features, language support, and a free trial. It is recommended as an alternative for businesses looking to enhance their customer experience.
Moving from Drift to LiveAgent?
LiveAgent offers customer service software and VoIP phone systems to improve customer relationships and reputation. It focuses on personal connections and exceptional experiences to sustain business growth.
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