Make action at the right time with customer tracking software

Monitor website visitor behavior and strike up a conversation when the time’s right.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time
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Customer tracking software which keeps an eye on your customers

Want to know what your customers are doing and saying online? Want to track all their requests with one tool?

LiveAgent customer tracking software is the tool for you! Improve your customer satisfaction and your sales starting today.

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Track, streamline, learn from insights, and profit with customer tracking software

LiveAgent streamlines multiple customer service channels into one piece of software

More insights, more sales

Track all your customer’s movements with a single customer tracking tool.

See which site referred them to you, how long they’ve been browsing your site, which products they’re interested in, what time zone they’re in, or what country they’re from.

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Cover every touchpoint

We offer an omnichannel customer tracking software that connects with Twitter, Instagram, Facebook, WhatsApp and Viber.

It can also be integrated with an unlimited number of email addresses and phone numbers, as well as live chat and a customer portal to ensure all queries are accounted for and under one roof.

Join the conversation

Our customer tracking software enables you to track unique keywords on Twitter.

Answer customer questions or concerns with ease even if you’re not explicitly/tagged mentioned in Tweets.

Start your FREE trial today Free 14-day trial    No credit card required

Know everything there is to know

Provide better service for your customers by recording all customer insights into your built-in CRM.

Create custom fields to record any information that is relevant to your business and enjoy higher customer satisfaction rates.

Save time with one click answers

Take advantage of advanced customer tracking software features like predefined answers and canned responses and provide answers to frequently asked questions in a matter of seconds.

LiveAgent CRM integrations

Time is money, save it

Connect our customer tracking software with over 130 integrations to make your workflow more efficient.

Skyrocket your performance

Find out just how long it takes you to answer customer queries, which communication channels are most used, and which are the most effective in converting customers.

Learn from agent ratings and improve your customer service with customer tracking software today.

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Segment and improve sales

Customer tracking software helps segment customers into groups according to their interests and backgrounds.

Take advantage of this feature and improve marketing messages,  customer satisfaction, retention, and revenue.

Empower your customer base

With the help of customer tracking software, you can build a customer portal through which your customers can track the progress of their ticket resolution.

Our clients say it best

  • Partly

    Roman Bosch


    It’s a pleasure to have a great portal that improves our customer service.


    Christine Preusler


    LiveAgent empowers our agents to provide better, faster, and more accurate support.

  • covomo

    Karl Dieterich


    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

  • HEWO

    Hendrik Henze

    HEWO Internetmarketing

    We have been using LiveAgent since August and we are really satisfied with it.

  • WebMaster Deals

    Razvan Sava

    Webmaster Deals

    Since we are using LiveAgent our response time improved by 60%.

  • XperienceHR

    Taras Baca


    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

  • TAZAR Group

    Andrej Ftomin

    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

  • The Workplace Depot

    Matt Janaway

    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

  • CSI Products

    Viviane Carter

    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

  • Lucky Bike

    Christian Lange


    With LiveAgent we’re able to give our customers support wherever they are.

  • Projure

    Jens Malmqvist


    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

  • Websignal

    Catana Alexandru


    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

  • All British Casino

    Jan Wienk

    All British Casino

    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

  • Norske Automaten

    Allan Bjerkan

    Norske Automaten

    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

  • Study Portals

    Sissy Böttcher

    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

  • TypoAssassin

    Peter Koning


    We love LiveAgent - it makes supporting our customers easy.

  • Factorchic

    Aranzazu F


    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

  • MyFutureBusiness

    Rick Nuske


    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

  • 123 Nakup

    Vojtech Kelecsenyi


    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

  • Betconstruct

    Rafael Kobalyan


    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

  • Atomer

    Martin Drugaj


    We’ve been using LiveAgent since 2013. We can't imagine working without it.

  • AVMarket

    Ivan Golubović


    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

  • Antalya Consulting Language Center

    Rustem Gimaev

    Antalya Consulting Language Center

    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

  • tekRESCUE

    Randy Bryan


    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

  • Marietta Corporation

    Timothy G. Keys

    Marietta Corporation

    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

  • eFortuna

    Mihaela Teodorescu


    The support team always responded promptly with quick to implement solutions.

  • TrustPay

    Hilda Andrejkovičová


    It helps us categorize the nature of the tickets and statistically track what our clients need most.

  • Nay

    Alexandra Danišová


    We see LiveAgent as a great tool for communicating with customers.

  • m:zone

    Samuel Smahel


    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

  • Volterman

    David Chandler


    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

Tired of switching between phones, chats, emails, and other communication tools?

You won’t have to! LiveAgent is a unique piece of software integrating multiple communication channels under one roof with affordable and transparent pricing.

Don’t pay additional fees for multiple customer tracking tools.  LiveAgent is all you need.

3,000+ Trustpilot | GetApp | G2 crowd reviews

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Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

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More than just customer tracking software

Satisfied customers? Priceless

Did you notice that our customer tracking software is the cheapest and simultaneously most advanced option on the market?

That’s right. Check out all that we have to offer on our pricing page.

14 Day Trial
No Credit Card required
and many more
$9 month

Small business

  • Unlimited ticket history
  • 3 email addresses
  • 3 contact forms
  • 1 API key
$29 month

Medium business

  • Everything in Small, plus
  • 10 email addresses
  • 3 live chat buttons
  • Departments management
$0 month


  • 7 days ticket history
  • 1 email address
  • 1 chat button
  • 1 contact form

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required


What are the benefits of customer tracking software?

The benefits of customer tracking software include a better overview of the customer behavior and customer information, improved services/products, and better customer service department workflow.

How can you improve your customer relationships?

To improve customer relationships, you need to improve customer satisfaction. The time of the first response influences customer satisfaction a lot. Thus, it is crucial to be efficient via all customer platforms, such as live chat, social media, email, forum, calls, etc. LiveAgent gathers all the customer inquiries into one place and transforms them into tickets. Hence, it saves your agents' time and makes them more efficient when responding to clients.

What is excellent software to keep track of clients?

LiveAgent enables you to keep an excellent track of clients with the CRM feature. To be specific, you can store, organize, and record all the necessary customer data/information. Moreover, LiveAgent allows you to integrate CRM integrations for the further advancement of customer relationships.

Related Articles to Customer tracking software
Website visitor tracking feature in help desk software allows you to view the current URL of customers on chat, and get notified when they switch webpages.

Website Visitor Tracking

LiveAgent offers a customer portal, as well as customer service, self-service, inbound call center, complaint management, and email management software. They also provide data migration and support services. LiveAgent offers a free trial and various pricing plans, and has won awards and certificates. They offer integration alternatives and are partners with VoIP companies. Interested customers can sign up for a demo and subscribe to LiveAgent's newsletter for updates and discounts. The company is building LiveAgent dashboards for new signups and uses cookies on their website. Contact forms and live chat are available for customer inquiries.

Track how much time your agents spend when dealing with tickets and customers. Time report is generated automatically and is active at all times.

Time report

LiveAgent offers a range of customer support tools, including time tracking, time rules, and customer tracking. The platform has a built-in time tracking tool that allows businesses to monitor employee performance and optimize workflows, as well as automation time rules that improve workflow efficiency. LiveAgent also offers advanced features like video calling, real-time chat, and social media monitoring, making it a powerful solution for streamlining customer support operations.

Struggling to choose the best issue tracking software? Check out our research where we compared the best 25 issue tracking software solutions.

The best issue tracking software

Issue tracking software is a solution that helps businesses manage customer interactions and resolve complaints efficiently. This software categorizes incoming conversations and creates a unified inbox for all channels including email, live chat, and voice chat. The top 25 issue tracking software solutions include LiveAgent, HappyFox, Zoho Desk, and Atlassian Jira. These software solutions improve response times, address all customer questions and queries, and improve efficiency. LiveAgent is the most popular issue tracking software solution with extensive capabilities and useful integrations. HappyFox is another renowned help desk software that offers live support and an AI-powered chatbot.

Customer portal software will increase customer loayalty and sales. Try LiveAgent's 14-day free trial and make your customer service great.

A dedicated hub with customer portal software

LiveAgent offers customer portal software that allows businesses to set up a comprehensive support system for customers. This reduces communication time and costs by enabling self-service support and monitoring support queries. Customers can check the progress of their queries without contacting businesses, and LiveAgent offers a 7-30 day free trial with no setup fee and 24/7 customer service.

LiveAgent customer communication management software will provide personalized, quick, and knowledgeable service to your customers. Try it for free.

Your customer communication management software at first glance.

The given text highlights the importance of effective customer communication for business success. The software offered allows tracking of all customer interactions from one dashboard, with no setup fee and 24/7 customer service. A 14-day free trial is available, and signing up with a company email provides a 30-day trial with no credit card required. The text contains repeated sections and promotes the LiveAgent subdomain with various free trial options.

Get to know more about caller tracking software. Understand customer support concepts in deepth with simple explanations from professionals.

Caller tracking software

The tracking software used by marketers allows them to understand marketing ROI for each channel, create targeted campaigns, and improve marketing messages. It also helps customer support teams provide better service and handle inbound phone calls effectively. The software provides real-time insights for the entire customer journey. LiveAgent is a customer service software that offers telemarketing and call monitoring options. It also provides communication management software with time and chat embedded tracking features. The LiveAgent platform offers integrations and a glossary with explanations of terminology, including call tag. Sales contacts are available for scheduling a demo.

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