Make action at the right time with customer tracking software
Monitor website visitor behavior and strike up a conversation when the time’s right.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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Customer tracking software which keeps an eye on your customers
Want to know what your customers are doing and saying online? Want to track all their requests with one tool?
LiveAgent customer tracking software is the tool for you! Improve your customer satisfaction and your sales starting today.
Track, streamline, learn from insights, and profit with customer tracking software
More insights, more sales
Track all your customer’s movements with a single customer tracking tool.
See which site referred them to you, how long they’ve been browsing your site, which products they’re interested in, what time zone they’re in, or what country they’re from.
Cover every touchpoint
We offer an omnichannel customer tracking software that connects with Twitter, Instagram, Facebook, WhatsApp and Viber.
It can also be integrated with an unlimited number of email addresses and phone numbers, as well as live chat and a customer portal to ensure all queries are accounted for and under one roof.
Join the conversation
Our customer tracking software enables you to track unique keywords on Twitter.
Answer customer questions or concerns with ease even if you’re not explicitly/tagged mentioned in Tweets.
Know everything there is to know
Provide better service for your customers by recording all customer insights into your built-in CRM.
Create custom fields to record any information that is relevant to your business and enjoy higher customer satisfaction rates.
Save time with one click answers
Take advantage of advanced customer tracking software features like predefined answers and canned responses and provide answers to frequently asked questions in a matter of seconds.
Time is money, save it
Connect our customer tracking software with over 130 integrations to make your workflow more efficient.
Skyrocket your performance
Find out just how long it takes you to answer customer queries, which communication channels are most used, and which are the most effective in converting customers.
Learn from agent ratings and improve your customer service with customer tracking software today.
Segment and improve sales
Customer tracking software helps segment customers into groups according to their interests and backgrounds.
Take advantage of this feature and improve marketing messages, customer satisfaction, retention, and revenue.
Empower your customer base
With the help of customer tracking software, you can build a customer portal through which your customers can track the progress of their ticket resolution.
Our clients say it best
Tired of switching between phones, chats, emails, and other communication tools?
You won’t have to! LiveAgent is a unique piece of software integrating multiple communication channels under one roof with affordable and transparent pricing.
Don’t pay additional fees for multiple customer tracking tools. LiveAgent is all you need.
3,000+ Trustpilot | GetApp | G2 crowd reviews
Free migration? You've got it
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
More than just customer tracking software
Satisfied customers? Priceless
Did you notice that our customer tracking software is the cheapest and simultaneously most advanced option on the market?
That’s right. Check out all that we have to offer on our pricing page.
Small business
- Unlimited ticket history
- 3 email addresses
- 3 contact forms
- 1 API key
Medium business
- Everything in Small, plus
- 10 email addresses
- 3 live chat buttons
- Departments management
Large business
- Everything in Medium plus
- 40 email addresses
- 10 live chat buttons
Free
- 7 days ticket history
- 1 email address
- 1 chat button
- 1 contact form
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
FAQ
What are the benefits of customer tracking software?
The benefits of customer tracking software include a better overview of the customer behavior and customer information, improved services/products, and better customer service department workflow.
How can you improve your customer relationships?
To improve customer relationships, you need to improve customer satisfaction. The time of the first response influences customer satisfaction a lot. Thus, it is crucial to be efficient via all customer platforms, such as live chat, social media, email, forum, calls, etc. LiveAgent gathers all the customer inquiries into one place and transforms them into tickets. Hence, it saves your agents' time and makes them more efficient when responding to clients.
What is excellent software to keep track of clients?
LiveAgent enables you to keep an excellent track of clients with the CRM feature. To be specific, you can store, organize, and record all the necessary customer data/information. Moreover, LiveAgent allows you to integrate CRM integrations for the further advancement of customer relationships.
LiveAgent offers a customer portal, as well as customer service, self-service, inbound call center, complaint management, and email management software. They also provide data migration and support services. LiveAgent offers a free trial and various pricing plans, and has won awards and certificates. They offer integration alternatives and are partners with VoIP companies. Interested customers can sign up for a demo and subscribe to LiveAgent's newsletter for updates and discounts. The company is building LiveAgent dashboards for new signups and uses cookies on their website. Contact forms and live chat are available for customer inquiries.
LiveAgent offers a range of customer support tools, including time tracking, time rules, and customer tracking. The platform has a built-in time tracking tool that allows businesses to monitor employee performance and optimize workflows, as well as automation time rules that improve workflow efficiency. LiveAgent also offers advanced features like video calling, real-time chat, and social media monitoring, making it a powerful solution for streamlining customer support operations.
The best issue tracking software
Issue tracking software is a solution that helps businesses manage customer interactions and resolve complaints efficiently. This software categorizes incoming conversations and creates a unified inbox for all channels including email, live chat, and voice chat. The top 25 issue tracking software solutions include LiveAgent, HappyFox, Zoho Desk, and Atlassian Jira. These software solutions improve response times, address all customer questions and queries, and improve efficiency. LiveAgent is the most popular issue tracking software solution with extensive capabilities and useful integrations. HappyFox is another renowned help desk software that offers live support and an AI-powered chatbot.
A dedicated hub with customer portal software
LiveAgent offers customer portal software that allows businesses to set up a comprehensive support system for customers. This reduces communication time and costs by enabling self-service support and monitoring support queries. Customers can check the progress of their queries without contacting businesses, and LiveAgent offers a 7-30 day free trial with no setup fee and 24/7 customer service.
Your customer communication management software at first glance.
The given text highlights the importance of effective customer communication for business success. The software offered allows tracking of all customer interactions from one dashboard, with no setup fee and 24/7 customer service. A 14-day free trial is available, and signing up with a company email provides a 30-day trial with no credit card required. The text contains repeated sections and promotes the LiveAgent subdomain with various free trial options.
The tracking software used by marketers allows them to understand marketing ROI for each channel, create targeted campaigns, and improve marketing messages. It also helps customer support teams provide better service and handle inbound phone calls effectively. The software provides real-time insights for the entire customer journey. LiveAgent is a customer service software that offers telemarketing and call monitoring options. It also provides communication management software with time and chat embedded tracking features. The LiveAgent platform offers integrations and a glossary with explanations of terminology, including call tag. Sales contacts are available for scheduling a demo.
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