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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Convert more leads with customers tracking software.

Monitor website visitor behavior and strike up a conversation when the time’s right.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
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Keep an eye on your customers at all times

Want to know what your customers are doing and saying online? Want to track all their requests with one tool?

LiveAgent customer tracking software is the tool for you! Improve your customer satisfaction and your sales starting today.

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Track, streamline, learn from insights, and profit

LiveAgent streamlines multiple customer service channels into one piece of software

More insights, more sales

Track all your customer’s movements with a single customer tracking tool.

See which site referred them to you, how long they’ve been browsing your site, which products they’re interested in, what time zone they’re in, or what country they’re from.

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Cover every touchpoint

We offer an omnichannel customer tracking software that connects with Twitter, Instagram, Facebook, and Viber.

It can also be integrated with an unlimited number of email addresses and phone numbers, as well as live chat and a customer portal to ensure all queries are accounted for and under one roof.

Join the conversation

Our customer tracking software enables you to track unique keywords on Twitter.

Answer customer questions or concerns with ease even if you’re not explicitly/tagged mentioned in Tweets.

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Know everything there is to know

Provide better service for your customers by recording all customer insights into your built-in CRM.

Create custom fields to record any information that is relevant to your business and enjoy higher customer satisfaction rates.

Save time with one click answers

Take advantage of advanced customer tracking software features like predefined answers and canned responses and provide answers to frequently asked questions in a matter of seconds.

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Time is money, save it

Connect our customer tracking software with over 130 integrations to make your workflow more efficient.

Skyrocket your performance

Find out just how long it takes you to answer customer queries, which communication channels are most used, and which are the most effective in converting customers.

Learn from agent ratings and improve your customer service with customer tracking software today.

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Segment and improve sales

Customer tracking software helps segment customers into groups according to their interests and backgrounds.

Take advantage of this feature and improve marketing messages,  customer satisfaction, retention, and revenue.

Empower your customer base

With the help of customer tracking software, you can build a customer portal through which your customers can track the progress of their ticket resolution.

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Our clients say it best

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    Roman Bosch

    Partly

    It’s a pleasure to have a great portal that improves our customer service.

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    Christine Preusler

    HostingAdvice

    LiveAgent empowers our agents to provide better, faster, and more accurate support.

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    Karl Dieterich

    Covomo

    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

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    Hendrik Henze

    HEWO Internetmarketing

    We have been using LiveAgent since August and we are really satisfied with it.

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    Razvan Sava

    Webmaster Deals

    Since we are using LiveAgent our response time increased by 60%.

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    Taras Baca

    XperienceHR

    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

  • user testimonials

    Andrej Ftomin

    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

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    Matt Janaway

    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

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    Viviane Carter

    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

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    Christian Lange

    Lucky-Bike

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    Projure

    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

  • user testimonials

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    Websignal

    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

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    Jan Wienk

    All British Casino

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    Allan Bjerkan

    Norske Automaten

    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

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    Sissy Böttcher

    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

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    Peter Koning

    TypoAssassin

    We love LiveAgent - it makes supporting our customers easy.

  • user testimonials

    Aranzazu F

    Factorchic

    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

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    Rick Nuske

    MyFutureBusiness

    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

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    Vojtech Kelecsenyi

    123-Nakup

    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

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    Rafael Kobalyan

    Betconstruct

    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

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    Martin Drugaj

    Atomer

    We’ve been using LiveAgent since 2013. We can't imagine working without it.

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    Ivan Golubović

    AVMarket

    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

  • user testimonials

    Rustem Gimaev

    Antalya Consulting Language Center

    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

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    Randy Bryan

    tekRESCUE

    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

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    Timothy G. Keys

    Marietta Corporation

    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

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    Mihaela Teodorescu

    eFortuna

    The support team always responded promptly with quick to implement solutions.

  • Hilda Andrejkovičová

    Hilda Andrejkovičová

    TrustPay

    It helps us categorize the nature of the tickets and statistically track what our clients need most.

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    Alexandra Danišová

    Nay

    We see LiveAgent as a great tool for communicating with customers.

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    Samuel Smahel

    m:zone

    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

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    David Chandler

    Volterman

    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

Tired of switching between phones, chats, emails, and other communication tools?

You won’t have to! LiveAgent is a unique piece of software integrating multiple communication channels under one roof with affordable and transparent pricing.

Don’t pay additional fees for multiple customer tracking tools.  LiveAgent is all you need.

3,000+ Trustpilot | GetApp | G2 crowd reviews

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Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
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Customer tracking software and more

Satisfied customers? Priceless

Did you notice that our customer tracking software is the cheapest and simultaneously most advanced option on the market?

That’s right. Check out all that we have to offer on our pricing page.

Ticket+Chat

Ticket+Chat

Ticketing and live chat capabilites powered by automation.

$29/mo
Ticket+Chat

All-Inclusive

Live chat, call center, social media, customer portal & ticketing.

$39/mo

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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FAQ

What are the benefits of customer tracking software?

The benefits of customer tracking software include a better overview of the customer behavior and customer information, improved services/products, and better customer service department workflow.

How can you improve your customer relationships?

To improve customer relationships, you need to improve customer satisfaction. The time of the first response influences customer satisfaction a lot. Thus, it is crucial to be efficient via all customer platforms, such as live chat, social media, email, forum, calls, etc. LiveAgent gathers all the customer inquiries into one place and transforms them into tickets. Hence, it saves your agents' time and makes them more efficient when responding to clients.

What is excellent software to keep track of clients?

LiveAgent enables you to keep an excellent track of clients with the CRM feature. To be specific, you can store, organize, and record all the necessary customer data/information. Moreover, LiveAgent allows you to integrate CRM integrations for the further advancement of customer relationships.

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