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Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Drift doesn't offer ticketing.
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Drift offers Live Chat.
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Drift doesn't offer Call Center.
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
Drift offers self-service portal.
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Drift offers a Facebook integration.
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Drift doesn't offer a Twitter integration.
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Instagram integration.
Drift offers a Instagram integration.
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Drift doesn't offer a Viber integration.
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Drift offers a WhatsApp integration.
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Drift doesn't offer knowledge base.
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Drift doesn't offer customer forum.
|Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Drift offers automation and rules.
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Drift offers API functions.
|Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Drift doesn't offer IVR features.
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Drift doesn't offer video calls.
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Drift doesn't offer unlimited history.
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Drift doesn't offer unlimited websites.
|Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Drift offers unlimited chat buttons.
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Drift offers unlimited tickets/mails.
|Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Drift doesn't offer unlimited call recording.
|Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Drift doesn't offer unlimited 24/7 support.
Switch to LiveAgent with manual data transfer. LiveAgent offers migration plugins for many solutions, however we don’t have Drift migration plugin ready. Are you interested? Let us know!
LiveAgent offers a forever free plan, as well as three other plans for bargain price.
LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Migrate your data from any of the below-listed live chat center solution providers for free. Make the switch today. We’ve got you covered.
LiveAgent is a reliable option for improving customer relationships and communication. It offers various features and integrations for businesses.
Users have praised LiveAgent for its ability to send emails, attach files, and organize email flow more efficiently than ZenDesk. It also has great support and works well on mobile platforms, making it a preferred choice for many businesses.
LiveAgent is a highly recommended customer support tool that improves communication and increases customer satisfaction and sales.
LiveAgent is a ticketing software that offers multi-channel communication, real-time chat, reporting/analytics, a self-service portal, SLA management, social media integration, ticket management, and workflow management. They also provide free data transfer and a migration plugin for Freshcaller.
LiveAgent offers significant savings and ROI with multiple supported languages. Migrate your data from Groove today and join top-rated companies for world-class support. Try it for FREE!
LiveAgent is a highly recommended tool for improving customer service, providing faster support, and increasing customer satisfaction and sales.
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