LiveAgent is a multi-channel customer support software that can improve your help desk in multiple ways. Get access to a fully featured customer support solution, a large number of integrations and 24/7 customer support for every customer.
Feature | LiveAgent | Groove |
---|---|---|
Ticketing | ✅Yes | ✅Yes |
Live Chat | ✅Yes | ✅Yes |
Call Center | ✅Yes | ❌No |
Self-Service | ✅Yes | ✅Yes |
✅Yes | ✅Yes | |
✅Yes | ✅Yes | |
✅Yes | ❌No | |
Viber | ✅Yes | ❌No |
✅Yes | ❌No | |
Knowledge Base | ✅Yes | ✅Yes |
Customer Forum | ✅Yes | ❌No |
Automation and Rules | ✅Yes | ✅Yes |
API | ✅Yes | ✅Yes |
Interactive Voice Response (IVR) | ✅Yes | ❌No |
Video Calls | ✅Yes | ❌No |
Unlimited History | ✅Yes | ✅Yes |
Unlimited Websites | ✅Yes | ✅Yes |
Unlimited Chat Buttons | ✅Yes | ✅Yes |
Unlimited Tickets/Mails | ✅Yes | ✅Yes |
Unlimited Call Recording | ✅Yes | ❌No |
Unlimited 24/7 Support | ✅Yes | ✅Yes |
If you’d like to migrate your Groove data into LiveAgent yourself, contact us via live chat or email. Our developers are diligently working on creating migration plugins for a multitude of help-desk solutions. Groove isn’t on the list yet, but if you’d like it to be, simply let us know!
Easily migrate agents, admins, end users and customers.
Migrate all your department and ticket tags.
Migrate tickets, attachments, user fields, and ticket fields.
Below we’ve outlined the key perks our customers enjoy once they migrate their data from Groove to LiveAgent.
Our agents are ready to assist you with any of your problems 24/7.
Our software offers over 179 help desk features, complemented by over 40 integrations.
LiveAgent offers a forever free plan, as well as three other plans for bargain price.
LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Most Popular
Migrate your data from any of the below-listed help desk solution providers for free. Make the switch today. We’ve got you covered.
Say goodbye to slow, subpar software and welcome LiveAgent
LiveAgent migration is easy with our pre-built plugins. Available in 43 different languages and supports language adaptable widgets.
Want to migrate from SupportBee to LiveAgent?
Are you currently using LiveAgent free trial and want to migrate to Supportbee? We offer data migration free of charge. Give us a call and begin migrating your data today.
Moving from Drift to LiveAgent?
Switch from Drift to LiveAgent and elevate your customer support with a robust ticketing system, seamless integrations, and 24/7 service. Benefit from features like live chat, call center, and social media integration, all backed by a free trial. Trusted by top brands, LiveAgent offers unmatched support and savings. Start your migration today and join the best-rated help desk software for SMBs!
Join our community of happy clients and provide excellent customer support with LiveAgent.
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Hello, I’m Andrej. We’re thrilled to invite you to an exclusive software demo where we’ll showcase our product and how it can transform your customer care. Learn how to achieve your business goals with LiveAgent or feel free to explore the best help desk software by yourself with no fee or credit card requirement.
Andrej Saxon | LiveAgent support team