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AirCall vs LiveAgent comparison
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
AirCall
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
|
LiveAgent offers ticketing.
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AirCall doesn't offer ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
|
LiveAgent offers Live Chat.
|
AirCall doesn't offer Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
|
LiveAgent offers Call Center in All-inclusive plan for $39/agent/month.
|
AirCall offers Call Center in plan for $48/agent/month.
|
| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service.
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AirCall doesn't offer Self-Service.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers a Facebook integration.
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AirCall doesn't offer a Facebook integration.
|
| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
|
LiveAgent offers a Twitter integration.
|
AirCall doesn't offer a Twitter integration.
|
| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers an Instagram integration.
|
AirCall doesn't offer an Instagram integration.
|
| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
|
LiveAgent offers a Viber integration.
|
AirCall doesn't offer a Viber integration.
|
| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
|
LiveAgent offers knowledge base.
|
AirCall doesn't offer knowledge base.
|
| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
|
LiveAgent offers customer forum.
|
AirCall doesn't offer customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
|
AirCall offers automation and rules in plan with pricing on demand.
|
| API
A set of functions that allow different applications to work together.
|
LiveAgent offers API functions in Ticket plan for $15/agent/month.
|
AirCall offers API functions in plan with pricing on demand.
|
| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
|
LiveAgent offers IVR features in All-inclusive plan for $39/agent/month.
|
AirCall offers IVR features in plan with pricing on demand.
|
| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
|
LiveAgent offers video calls.
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AirCall doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
|
LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
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AirCall offers unlimited history in plan for $83/agent/month.
|
| Unlimited Websites
You can use the software on an unlimited number of websites.
|
LiveAgent offers unlimited websites.
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AirCall doesn't offer unlimited websites.
|
| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
|
LiveAgent offers unlimited chat buttons.
|
AirCall doesn't offer unlimited chat buttons.
|
| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
|
LiveAgent offers unlimited tickets/mails.
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AirCall doesn't offer unlimited tickets/mails.
|
| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording in All-inclusive plan for $39/agent/month.
|
AirCall offers unlimited call recording in plan for $83/agent/month.
|
| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
|
LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
|
AirCall offers unlimited 24/7 support in plan for $48/agent/month.
|
Free of charge data transfer
Feel free to reach out to us via email at support@liveagent.com or live chat to discuss data migration from Aircall to LiveAgent. You can relax and take a break while we securely transfer all of your data to your new LiveAgent account.
Would you like to migrate on your own?
LiveAgent offers migration plugins for help desk softwares and we are currently working on an Aircall migration plugin. Stay tuned for more information.
What kind of data can I migrate from Aircall?
People
Migrate agents, admins, end users and customers with ease.
Tags
Migrate all your department and ticket tags.
Tickets
Migrate tickets, attachments, user fields, and ticket fields.
Ready to migrate from Aircall to LiveAgent?
Have a look at some perks you get when you make a switch to LiveAgent
Useful tools, more than 175 features and over 40 integrations. We have everything you need.
Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.
Migrate your data from Aircall today
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019 and 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
All-Inclusive
Fits small businesses, agencies and even large corporations
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Migrating from different call center software?
Migrate your data from any of the below-listed call center solution providers for free. Make the switch today. We’ve got you covered.
FAQ
How can you migrate from Aircall to LiveAgent?
If you would like to migrate data from Aircall to LiveAgent, do not hesitate to contact our customer support. But, if you prefer to do it yourself, you can do it via the migration plugin in LiveAgent.
What data can you migrate from Aircall to LiveAgent?
LiveAgent allows you to transfer most data, such as tickets, customer contacts, agents, attachments, and more.
Why should you choose LiveAgent instead of Aircall?
If you seek complex help desk software, which connects multiple platforms into one interface, then LiveAgent is a perfect choice for you. Nowadays, customers communicate through many platforms. Thus, connecting all the platforms into one interface is beneficial since it allows your support to respond to each customer inquiry efficiently. For instance, LiveAgent enables you to connect email, live chat, social media, calls, knowledge base, and more.
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