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Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Dashly offers ticketing.
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Dashly offers Live Chat.
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Dashly doesn't offer Call Center.
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
Dashly offers Self-Service portal.
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Dashly offers a Facebook integration.
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Dashly doesn't offer a Twitter integration.
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Dashly doesn't offer an Instagram integration.
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Dashly offers a Viber integration.
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Dashly offers a WhatsApp integration.
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Dashly offers knowledge base.
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Dashly doesn't offer customer forum.
|Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Dashly offers automation and rules.
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Dashly offers API functions.
|Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Dashly doesn't offer IVR features.
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Dashly doesn't offer video calls.
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Dashly offers unlimited history.
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Dashly doesn't offer unlimited websites.
|Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Dashly doesn't offer unlimited chat buttons.
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Dashly doesn't offer unlimited tickets/mails.
|Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Dashly doesn't offer unlimited call recording.
|Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Dashly offers unlimited 24/7 support in plan with custom pricing.
We currently don’t have a Dashly migration plugin available, so all data migration must be done manually. Are you interested in the plugin? Let us know and we’ll add it to our list.
Have a look at some perks you get when you make a switch to LiveAgent
24/7 support from our agents. We’re there whenever you need us.
Useful tools, more than 175 features and over 40 integrations. We have everything you need.
Get LiveAgent free forever or choose one of our three paid plans.
Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Migrate your data from any of the below-listed help desk solution providers for free. Make the switch today. We’ve got you covered.
LiveAgent is a highly-rated help desk software trusted by major companies. It offers over 175 features, language support, and a free trial.
Try LiveAgent for free with no credit card required. Migrate from different live chat software providers and get all the tools you need for large business success.
LiveAgent is a highly recommended tool that improves customer service by empowering agents to provide better and faster support.
LiveAgent is a highly-rated help desk software that offers multiple language support and a 14-day free trial. It is trusted by companies like Huawei and BMW.
LiveAgent is a highly recommended customer support tool that improves communication and increases customer satisfaction and sales.
Users have praised LiveAgent for its ability to send emails, attach files, and organize email flow more efficiently than ZenDesk. It also has great support and works well on mobile platforms, making it a preferred choice for many businesses.
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