Build AI chatbot with custom knowledge base using OpenAI API and GPT Index
Creating a custom AI with access to specific knowledge bases can enhance customer support by providing accurate and relevant answers based on indexed context. This improves customer satisfaction and reduces the need for human intervention.
Knowledge base: Getting started templates
This text highlights the importance of customer service and effective communication in business, including the benefits of using LiveAgent for customer service and building strong customer relationships through call center templates.
How to setup Rules in LiveAgent
LiveAgent is a customer service software that offers webinars and resources to optimize live chat, with integration with Facebook and a free trial.
Best 20 knowledge base software in 2023
Notion, Document360, HelpJuice, Stack Overflow for Teams, Zendesk, and Help Scout are top knowledge base software providers for businesses. They offer user-friendly interfaces, intuitive features, and customizable solutions to streamline knowledge management and improve customer support. Pricing plans vary, but they cater to small businesses, mid-sized organizations, and large enterprises.
LiveAgent Webinar 4: Multi Knowledgebase
Live Agent has introduced a new feature called multi knowledge base. It allows users to create separate branded knowledge bases for different brands and customers. Each additional knowledge base costs $19 per month, but it is free for all-inclusive plan users. The feature helps save support time and provides 24/7 access to information for customers. A good workflow for creating articles in the knowledge base is to create a task or ticket, assign it to the appropriate person, and add the article once it is written. There is no limit to the number of articles that can be added to the knowledge base. The directory field in the setup is optional and can be left blank. Unfortunately, there is no feature to automatically convert chats or tickets into knowledge base articles. The webinar recording will be available on YouTube for further review.
Create a call center in 5 min.
Ringover is a user-friendly software with 40+ tools for mid-sized businesses. It has an intuitive interface and clear dashboard. However, there may be occasional issues with notifications and connectivity. VICIdial is a free open-source software with a steep learning curve. Channels offers a reliable and affordable cloud-based phone system, but there may be slow downloading from the cloud. Avoxi is a call center software for larger-scale businesses with reliable support and customization options.
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