WYSIWYG editor for articles

The WYSIWYG (What You See Is What You Get) editor is a feature that can be used to stylize and format knowledge base articles, tickets, and email templates. The editor itself is feature-rich, enabling users to change fonts, add images, embed videos, and more.

The WYSIWYG editor offers:

• Bold, Italics, Strikethrough, Underline
• A variety of fonts, font sizes, font colors, and font background colors
• Numbered and bulleted lists
• Indentation
• Blockquotes
• Links
• Anchors
• Images
• Horizontal lines
• Special characters
• Remove formatting feature
• Undo and redo
• Web speech recordings
• Heading styles
• Left, right, center, and justify text alignments

Those who are design savvy are also able to create custom knowledge base articles using the HTML and CSS editor.

Knowledgebase resources

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