The WYSIWYG (What You See Is What You Get) editor is a feature that can be used to stylize and format knowledge base articles, tickets, and email templates. The editor itself is feature-rich, enabling users to change fonts, add images, embed videos, and more.
The WYSIWYG editor offers:
- Bold, Italics, Strikethrough, Underline
- A variety of fonts, font sizes, font colors, and font background colors
- Numbered and bulleted lists
- Indentation
- Blockquotes
- Links
- Anchors
- Images
- Horizontal lines
- Special characters
- Remove formatting feature
- Undo and redo
- Web speech recordings
- Heading styles
- Left, right, center, and justify text alignments
Those who are design savvy are also able to create custom knowledge base articles using the HTML and CSS editor.
Knowledgebase resources
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