With the WYSIWYG editor, you can improve branding and make your knowledge base platform more recognizable for your customer base. Furthermore, this editor allows less tech-savvy agents and content editors to create engaging and professional articles.
The WYSIWYG editor offers:
- Bold, Italics, Strikethrough, Underline
- A variety of fonts, font sizes, font colors, and font background colors
- Numbered and bulleted lists
- Indentation
- Blockquotes
- Links
- Anchors
- Images
- Horizontal lines
- Special characters
- Remove formatting feature
- Undo and redo
- Web speech recordings
- Heading styles
- Left, right, center, and justify text alignments
Those who are design savvy are also able to create custom knowledge base articles using the HTML and CSS editor.
Knowledgebase resources
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Having a comprehensive FAQ page is a must-have for businesses as it provides self-service options for consumers and saves employees time. Creating an efficient FAQ page involves listing commonly asked questions, organizing and categorizing them logically, keeping answers short and linking to relevant resources, and maintaining and updating the content regularly. Different sections can be included based on the type of business and target audience, covering a variety of topics such as general information, orders, accounts, payment, shipping, returns/refunds, and security. FAQ pages are effective in generating traffic, creating product awareness, and improving knowledge base.
This text provides a comprehensive WordPress SEO checklist for proper website optimization. The checklist covers various topics such as hosting, domain, XML sitemap, keyword research, visual contents, and social signals. The article emphasizes the importance of SEO in ranking higher in search engine result pages and provides tips for beginners and experts. The text also advises on selecting a suitable domain name and hosting service that meets WordPress SEO requirements. Overall, the checklist serves as a guide for optimizing a WordPress site for search engines.
LiveAgent offers a range of customer service and self-service software, including VoIP phone systems, complaint management, and help desk software. They also provide a variety of integrations and sales contacts, though the website currently seems to be in the process of building out their dashboard. Users can schedule a demo or contact LiveAgent via their website.
Externally published article email templates
The article provides email templates for sharing externally published articles and pitching article ideas to potential publishers. It also answers frequently asked questions such as whether to include links to your own website in external articles and whether to include the full article copy in emails. The main goal is to drive traffic to both the publisher's website and your own through backlinks.
