Take a look at some of the key features of LiveAgent. Improve your knowledge management with a customer portal. Use ticketing as a customer relationship management tool. Stay on top of customer service delivery with seamless ticketing distribution.
Calculator benefits
Look at the benefits of using our help desk price calculator and find out how it can help you improve your customer support
Find your ideal help desk solution in 5 easy steps with our price calculator.
Compare more than 70 popular help desk solutions and find the best deal.
Cut your costs and save up to 72% on help desk software with LiveAgent.
All-in-one solution
Get access to a fully-featured omnichannel ticketing system that can handle the most popular customer channels. Provide support via email, calls, live chat, customer portal with knowledge base, or social media like Facebook, Instagram, Twitter, WhatsApp or Viber. Take advantage of 130+ features and 150+ integrations.
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See how LiveAgent stands against other alternative leading solutions on the market.
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Features | LiveAgent
Try the best help desk alternative for free! No credit card required.
| Zendesk
Zendesk competitor.
| Freshdesk
Freshdesk competitor.
| LiveChat
LiveChat competitor.
| Intercom
Intercom competitor.
|
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Ticketing
Connects with multiple lines of communication (such as email, live chat, a call center, or social media) to streamline all messages, and allow users to respond to them from the ticketing software.
| Small
$9/month/agent
Included in the Small plan that costs $9 per agent per month. All prices are in USD.
|
Professional
$59/month/agent
Included in the Professional plan that costs $59 per agent per month. All prices are in USD.
|
Blossom
$19/month/agent
Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
|
Starter
$19/month/agent
Included in the Starter plan that costs $19 per agent per month. All prices are in USD.
|
Starter
$79/month/agent
Included in the Starter plan that costs $79 for first agent per month. Every additional agent costs $19 per agent per month. All prices are in USD.
|
LiveChat
A native live chat widget that can be deployed on your site and used for real-time communication with your website visitors.
|
Medium
$29/month/agent
Included in the Medium plan that costs $29 per agent per month. All prices are in USD.
|
Add-on
$15-59/month/agent
Available as an Add-on feature for $15-59 per month. All prices are in USD.
|
Garden
$45/month/agent
Included in the Garden plan that costs $45 per agent per month. All prices are in USD.
|
Starter
$19/month/agent
Included in the Starter plan that costs $19 per agent per month. All prices are in USD.
| Enterprise
On-demand pricing
Included in the plans with pricing on demand.
|
Built-in Call Center
A virtual call center with a centralized dashboard for making, receiving, and managing calls.
|
Large
$49/month/agent
Included in the Large plan that costs $49 per agent per month. All prices are in USD.
|
Add-on
$45/month/agent
Available as an Add-on feature for $45 per month. All prices are in USD.
|
Estate
$85/month/agent
Included in the Estate plan that costs $85 per agent per month. All prices are in USD.
|
❌
LiveChat doesn't offer this feature.
|
❌
Intercom doesn't offer this feature.
|
Facebook & Twitter
An integration that fetches all Tweets, comments, mentions, and Facebook messages and transforms them into tickets that can be answered directly from the software.
|
Add-on
$39/month/account
Available as an Add-on feature for $39 per month per account, or in Large plan for $49/month/agent. All prices are in USD.
|
Team
$25/month/agent
Included in the Team plan that costs $25 per agent per month. All prices are in USD.
|
Blossom
$19/month/agent
Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
|
❌
LiveChat doesn't offer this feature.
| Enterprise
On-demand pricing
Included in the plans with pricing on demand.
|
Rules & Automation
Automation rules that can be implemented to speed up customer support processes.
|
Small
$9/month/agent
Included in the Small plan that costs $9 per agent per month. All prices are in USD.
|
Team
$25/month/agent
Included in the Team plan that costs $25 per agent per month. All prices are in USD.
|
Garden+Add-on
$45/month/agent
Included in the Garden plan that costs $45 per agent per month, or can be added on. All prices are in USD.
|
❌
LiveChat doesn't offer this feature.
|
Enterprise
On-demand pricing
Included in the plans with pricing on demand.
|
Business Hours & SLAs
A feature that enables you to manage and monitor SLA logs, SLA compliance, and set business hours.
|
Small
$9/month/agent
Included in the Small plan that costs $9 per agent per month. All prices are in USD.
|
Professional
$59/month/agent
Included in the Professional plan that costs $59 per agent per month. All prices are in USD.
|
Blossom
$19/month/agent
Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
|
❌
LiveChat doesn't offer this feature.
|
❌
Intercom doesn't offer this feature.
|
Audit Logs
An activity log that records all actions done within the help desk system.
|
Large
$49/month/agent
Included in the Large plan that costs $49 per agent per month. All prices are in USD.
|
❌
Zendesk doesn't offer this feature.
| Estate
$65/month/agent
Included in the Estate plan that costs $65 per agent per month. All prices are in USD.
|
❌
LiveChat doesn't offer this feature.
|
❌
Intercom doesn't offer this feature.
|
Unlimited History
An unlimited ticketing viewing history. (You don't lose access to tickets after a certain time period.)
|
Small
$9/month/agent
Included in the Small plan that costs $9 per agent per month. All prices are in USD.
| Team
$25/month/agent
Included in the Team plan that costs $25 per agent per month. All prices are in USD.
|
Blossom
$19/month/agent
Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
|
Team
$39/month/agent
Included in the Team plan that costs $39 per agent per month. All prices are in USD.
|
Starter
$79/month/agent
Included in the Starter plan that costs $79 for first agent per month. Every additional agent costs $19 per agent per month. All prices are in USD.
|
Remove Branding
Option to use a white label (branding free).
| Add-on
$19/month/agent
Available as an Add-on feature for $19 per month. All prices are in USD.
|
❌
Zendesk doesn't offer this feature.
| Blossom
$19/month/agent
Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
|
Business
$59/month/agent
Included in the Business plan that costs $59 per agent per month. All prices are in USD.
|
❌
Intercom doesn't offer this feature.
|
24/7 Personalized Success Team
A dedicated customer success team that's assigned to you and available to help 24/7 365 across all communication channels.
|
Small
$9/month/agent
Included in the Small plan that costs $9 per agent per month. All prices are in USD.
|
❌
Zendesk doesn't offer this feature.
| Blossom
$19/month/agent
Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
| Starter
$19/month/agent
Included in the Starter plan that costs $19 per agent per month. All prices are in USD.
|
❌
Intercom doesn't offer this feature.
|
If you have questions, we have the answers.
Take a look at the most frequent questions about the help desk price calculator.
Help desk price calculator by LiveAgent is a tool made for comparing various help desk solutions. It supports multiple tools and feature combinations while letting you choose the number of customer support agents. Based on this data, the calculator will show you the price of popular help desk solutions. You can compare the costs for the features you need and choose the best deal. LiveAgent price calculator is able to compare various combinations of customer support software toolsets.
Select the number of help desk agents you will need, and then simply pick the tools and features you require. Next, use the price data to compare help desk prices. Select the ones that provide the most value for you and your business. The calculator can compare more than 70 different help desk solutions so you can see the price differences between them and LiveAgent help desk software. LiveAgent price calculator can compare multiple tool combinations.
The main benefit is that you don’t have to spend hours or days researching various help desk software solutions and make comparisons on your own. What makes it convenient is the ability to mix and match communication channels, features, and social media options. Select anything you need and leave out what you don’t want to get a correct price comparison for a specific number of help desk agents. Use the calculated data to determine the best deal for your situation and your business.
Customer support is a vital part of any modern business. Modern customer support desks usually require communication via multiple customer channels and support from various features and automations. Standard help desk communication channels include email, live chat, call center, social media, and customer portal with knowledge base and forum options. Prices for these tools and features can be high, especially when considering the number of agents who will use them. However, you should also avoid paying for features that are not going to help you in your business.
Customer support is an essential aspect of any business. It can help you solve customer issues, communicate with customers efficiently, and increase customer loyalty. Loyal customers are more likely to return and help you generate more revenue. Therefore, good customer support can prove to be highly beneficial for any business in any industry.
A good help desk software is essential for providing great customer support, as it offers a lot of tools and systems to make the job easier and efficient. It helps help desk teams deal with customers quickly and with great results. In addition, help desk software saves time, lets users create automations, and create integrated workflows with various apps. In the long run, help desk software can help businesses sell more, attract new customers, as well as increase their loyalty towards your company.
LiveAgent offers access to the most helpful customer channels which can be used within its ticketing system. This means that help desks can unify their customer communication into a single platform. A ticketing system provides more effortless organization while broadening your reach to channels your customers like to use.
Key findings
Learn more about the impact of customer support on customers and your business. Have a look at customer support statistics and benefit from the findings. Main research areas include impact on business, key statistics on customer support channels, and customer behavior in various situations.
and much more…
LiveAgent is a customer support software with a variety of features, including ticketing, live chat, social helpdesk, and voice helpdesk. The software is accessible from anywhere and has SSL safety. Users can access technical support, video tutorials, customizations, billing, and payments support, and awards and certificates. The platform offers most popular articles and integrates with Rest and Microsoft 365, among others. Helpdesk software is provided by LiveAgent and all rights are reserved to Quality Unit, LLC.
Help desk software for enterprise businesses
LiveAgent streamlines data from multiple sources into a single universal inbox, making it easy to implement each channel into specific company departments. The software also offers advanced features such as canned messages, customizable solutions, and proactive communication for an affordable price. Additionally, LiveAgent provides concierge migration services and helps enterprise companies boost satisfaction, improve with data, and enhance productivity. The platform also offers feature-rich, lightning-fast live chat for WordPress, as well as help desk software for solopreneurs. Furthermore, LiveAgent provides customer service software, VoIP phone systems, and social media marketing solutions to improve brand reputation and customer relationships. The platform also offers robust analytics and customizable software for customer service, as well as a free plan with limited features.
LiveAgent offers a range of plans with various features including communication channels, automation, customization, security, and support services. Plans start at $9/agent/month for small businesses and go up to $49/agent/month for large businesses, with a free option available. The platform also provides multiple integrations and multilingual support.
Join our community of happy clients and provide excellent customer support with LiveAgent.
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Hello, I’m Andrej. We’re thrilled to invite you to an exclusive software demo where we’ll showcase our product and how it can transform your customer care. Learn how to achieve your business goals with LiveAgent or feel free to explore the best help desk software by yourself with no fee or credit card requirement.
Andrej Saxon | LiveAgent support team