Live Chat Agents
Who are live chat agents?
Live chat agent is an employee, who answers customer questions and queries through live chat - function of customer support software. Live chat agents have to be skilled and satisfy some requirements. They have to be efficient with computers, respond fast and they have to have a knowledge of computer software, web services and also company's products and services. Live chat agent has to be helpful, he has to communicate professionally and close live chat with customers resolutely and politely.