Did you know that more than half of all customers prefer to chat with someone in real-time and online, rather than call a company for support? There are many benefits to utilizing a free live chat software for both your customers and your agents. Increase customer satisfaction, improve response times, increase agent productivity, and ROI. According to CrazyEgg, 38% of consumers are more likely to buy from a company if they offer live chat support.
Try our free live chat solution today. Our free live chat app boasts the fastest chat widget on the market which is fully customizable, as well as language adaptable.
Implement a free live chat software for websites in your business and gain these advantages:
Free ticketing features help you minimize the total time spent on resolving a customer problem.
Your support team can handle all customer requests from multiple channels in one place.
Maintain valuable relationships with your loyal & new customers.
By managing all support channels in one place, your agents spend less time on resolving issues.
LiveAgent's free live chat software boasts the fastest chat widget on the market. When you compare LiveAgent vs. the competitor's chat widget overall performance, you’ll notice that LiveAgent is the fastest. LiveAgent’s chat widget is displayed in just 2.5 seconds, meanwhile the competitor's chat widgets take anywhere between 3.3 - 9.4 seconds to display.
A fast chat widget is the way to go if you want to effectively convert a website visitor into a customer. According to an eMarketer report, 35% more people made a purchase online after using live chat.
Our free live chat tool is fully customizable, as well as language adaptable. In addition, by using our free live chat software you can utilize our free ticketing system with a universal inbox, call centre, and a knowledge base/customer portal.
Our free live chat software offers a 7 day ticket history search and one integration (one live chat button, email address, contact form, phone number.) If you're looking for more, such as unlimited search history, social media integrations and automation features, check out our paid plans.
12% of Americans rate their number one frustration with customer service as “lack of speed.” Statista
72% of consumers see having to explain their problem to multiple people as poor customer service. Dimensional Research
One-third of consumers say they would consider switching companies after just one instance of bad customer service. American Express
72% of consumers say that when contacting customer service they expect the agent to “know who they are, what they have purchased and have insights into their previous engagements.” Microsoft
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Start with our free live chat solution, and upgrade to a paid version anytime to receive unlimited ticket history, more features, and no limits on number of live chat buttons, email addresses, phone numbers and contact forms.
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