Canned messages (Macros)

Canned messages enable you to quickly answer common demands with a standard reply. They allow you to speed up your response by using a predefined sequence of text.

How are Canned messages different from Predefined answers?

  • Canned messages can only store a short sequence of text
  • When creating a Predefined answer you can define the subject of an email

Knowledgebase resources

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