Canned messages (Macros)

Canned messages allow you to speed up your response by using a predefined sequence of text. Simply hit CTRL+Space while typing or click the canned message icon and select from your saved canned messages.

Canned messages enable you to quickly answer common demands with a standard reply. They allow you to speed up your response by using a predefined sequence of text.

How are Canned messages different from Predefined answers?

  • Canned messages can only store a short sequence of text
  • When creating a Predefined answer you can define the subject of an email

Knowledgebase resources

Back to Features list

Ticket Management

Live Chat

Call Center

Reporting

Support Portal

Gamification

Multilingual

Mobile apps

Integrations

Security

Our website uses cookies. By continuing we assume your permission to deploy cookies, as detailed in our privacy and cookies policy.