Canned messages (Macros)
Canned messages enable you to quickly answer common demands with a standard reply. They allow you to speed up your response by using a predefined sequence of text.
How are Canned messages different from Predefined answers?
- Canned messages can only store a short sequence of text
- When creating a Predefined answer you can define the subject of an email
Knowledgebase resources
Learn how to setup Canned messagesTicket Management
- Universal inbox
- Ticketing
- Hybrid ticket stream
- Automated ticket distribution
- To solve button
- Rules
- Time Rules
- Responsibility
- Departments
- Time tracking
- Tags
- Service-Level-Agreement (SLA)
- Business hours
- Contact groups
- Contacts
- Internal tickets
- Agents
- Companies
- Contact fields
- Ticket fields
- Mass actions
- SPAM filters
- Pause
- Filters
- Notes
- Merge tickets
- Email templates
- Ticket/Customer insights (CRM)
- Canned messages (Macros)
- Predefined answers
- Attachments
- Copy & Paste images
- Export tickets
- Forwarding
- Search & Replace
- Split tickets
- Email notifications
- WYSIWYG editor
- Online ticket history (url)
- Multiple ticket tabs
- Agent collision detection
- Agent ranking
- Contact forms
- Contact form gallery
- GIFs in tickets
- Sounds
- Audit log
- Tickets export
Live Chat
Call Center
Reporting
Support Portal
Integrations
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