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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Canned messages (Macros)

Replying to the customers personally is of course very valued but it’s not always convenient. Writing the same reply over and over to customers can be time consuming and lacks efficiency. That’s why Canned messages can save you some time and you can use that to write replies to inquiries which do not repeat themselves.

Example given: Daisy receives a ticket from a customer. It talks about a common issue with their software. A solution to this issue is simple. Instead of typing a reply, she uses a canned message informing the customer how to solve the issue. 

Canned messages enable you to quickly answer common demands with a standard reply. They allow you to speed up your response by using a predefined sequence of text.

How are Canned messages different from Predefined answers?

  • Canned messages can only store a short sequence of text
  • When creating a Predefined answer you can define the subject of an email

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