Effective customer engagement strategies to improve retention
How do you ensure your customers maintain loyal to your brand? The answer lies in utilizing effective customer engagement strategies for improved retention.
Blog
Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
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LiveAgent recognized as a leader in 6 of Gartner’s Digital Markets categories
The year 2020 was a whirlwind– filled with uncertainty and adaptation to our new ‘normal.’ It showed us just how important it is to have the right tools and infrastructure for bringing many aspects of our life online — from distance learning to remote working. The beginning was rocky for all of us. In fact, … Read More
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7 horrible signs you need to change the dynamics of your customer success team
Customer service is crucial to the success of any company. Companies that give the best experience to customers can expect their loyalty. Those that don’t pay any attention to clients will just end up losing them. In other words, your customer success team plays a big part in the success of your company. If your … Read More
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Categories:Blog, Help desk software, and NewsImprove your call center workflow with our callback feature
LiveAgent is debuting its automatic callback function. If you implement the feature, your customers will be able to request an automated callback instead of having to wait on hold when your line is busy, when your customer support representatives aren’t available to answer a call, or simply when they don’t feel like waiting on hold. … Read More
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7 common mistakes to avoid with your live chat support
Live chat support is one of the most effective ways to boost customer engagement. If controlled in the right way, it provides considerable and sustainable increases in conversion rates and overall consumer satisfaction. However, there’s a problem. Writing and communication mistakes may have a bad effect on how people see you. When receiving a message … Read More
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How to build a customer engagement strategy
When you think about forming strong, sustainable customer relationships, the first thing that comes to your mind is improving customer service and support. Of course, you want your customer-facing teams to be quick-witted and attentive when helping customers solve their concerns. But customer retention is not just limited to providing top-notch customer support. Neither is … Read More
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LiveAgent releases free in-browser typing test
Double your typing speed with our free in-browser typing test. Select from numerous texts, practice for free, and improve over time.
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Best VoIP softphone apps for Mac in 2020-2021
Find out which softphone apps are the best for Mac users.
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LiveAgent recognized as one of the best CRM software for the education & automotive industry
GetApp, an established software review and recommendation engine featured LiveAgent in its “Customer Service Category Leader” report earlier this year. LiveAgent was compared to established industry giants such as Zendesk, Freshdesk, HappyFox, Groove, Hubspot, Zoho Desk, and Intercom “based on ratings from end-users in five key areas: ease of use, value for money, functionality, customer … Read More
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