Blog
Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
- TOP POST
![The 25 best WordPress live chat plugins]()
The 25 best WordPress live chat plugins
You may be asking yourself “What is the best live chat software for WordPress?” or “How can I add a… Learn More
- TOP POST
![15 templates to write awesome customer service emails]()
15 templates to write awesome customer service emails
Delivering great customer service across multiple channels can be time-consuming. Streamline the process by writing awesome customer service emails. Learn More
- TOP POST
![10 Reasons Why You Should Implement a Live Chat]()
10 Reasons Why You Should Implement a Live Chat
According to a survey of American online consumers, 68% engage in live chat. Read about 5 reasons why live chat… Learn More
![Explore the 12 key internal and external benefits of a knowledge base]()
Explore the 12 key internal and external benefits of a knowledge base
Knowledge bases are invaluable tools for businesses and organizations, offering advantages such as improved customer self-service, cost-effective support, 24/7 availability,… Learn More
![LiveAgent monthly updates: September edition]()
LiveAgent monthly updates: September edition
Welcome to LiveAgent’s September Update! We’re excited to present a host of carefully crafted improvements and fixes to enhance your… Learn More
![Chatbot vs. live chat: Which is right for your business?]()
Chatbot vs. live chat: Which is right for your business?
Have you ever wondered how some businesses seem to handle customer inquiries with lightning-fast speed? You send them a message,… Learn More
![Measure and improve key live chat metrics for your success]()
Measure and improve key live chat metrics for your success
Live chat has become a crucial tool for businesses to connect with their customers in real-time. But how do you… Learn More
![Mastering live chat best practices for exceptional customer service]()
Mastering live chat best practices for exceptional customer service
Do you want to take your customer support to the next level? There is a simple solution – live chat.… Learn More
![AI knowledge base: Your gateway to more efficient operations]()
AI knowledge base: Your gateway to more efficient operations
Artificial intelligence (AI) is no longer a futuristic concept; it’s a present-day reality reshaping the way businesses operate. This article… Learn More
![12 knowledge management metrics + KPIs]()
12 knowledge management metrics + KPIs
As the digital landscape broadens, so does the informational maze that organizations navigate daily. An illustrative example of this complexity… Learn More
![10 steps to create knowledge management strategy + examples]()
10 steps to create knowledge management strategy + examples
I think we can all agree that the modern world is flooded with copious amounts of data. Our lives are… Learn More
![How to create a knowledge base in 6 easy steps (+ Examples)]()
How to create a knowledge base in 6 easy steps (+ Examples)
Picture this scenario: You’re sitting at your office desk, searching for that one last piece of information that you need… Learn More
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
Try all communication channels while your LiveAgent is ready.
Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.