Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
Nowadays it’s normal to have and use at least one software in a company, right? A couple of years ago, this wasn’t so obvious; now it is mandatory. Even in the past, companies that had powerful software took it as a competitive advantage; today, it’s no longer an advantage; it is a necessity. Moreover, integrating … Read More
With customer expectations rising constantly, every support specialist should be ready to work on their knowledge & skills. One of the most effective ways to do so is to stay up to date with dedicated resources. No matter if you’ve been working as a customer service rep for a very long time, or you’ve just … Read More
It was four years ago when 63% of customers surveyed in the Forrester study indicated that they would like to be able to change the communication channel with a brand without describing their issue again (Forrester). We can only guess that in 2020 this number is even higher. Your customers expect you to be available … Read More
Do you know how your customers feel about your customer service? Track the quality of your customer service with Nicereply – an all-in-one customer satisfaction survey tool built for LiveAgent. Nicereply collects customer feedback after each customer interaction through a one-click survey. You can enable Nicereply to collect feedback by either placing a link directly … Read More
Traditionally, customer service teams have been viewed as a cost center. A necessary evil needed to handle the inevitable complaints you’ll receive.
For a very good reason, remote work is on the rise. Employees become more and more interested in this form of cooperation, and businesses also tend to incorporate it in their culture and offer flexible work arrangements. It’s not perceived as just a fad anymore, and there’s research that makes it a very compelling proposition. … Read More
We live in an era when customers demand more, demand better and demand things faster. Brands need to adjust to customer requirements, otherwise customers will turn their backs on them and choose a competitors’ offer instead. No mercy here. And while regular customer service channels still matter, there is a new, rising star that changes … Read More
Exceptional customer support will always be essential for the growth of any company, the focus on personalized service and fast resolution of queries determines the business’s overall success and influences customer loyalty. Customer service and support are also fundamental pieces of business processes since, in the long run, satisfied clients and high customer retention directly … Read More
We’ve had the ultimate honor of interviewing Shep Hyken, a legend in successful customer service. In this interview, Shep will reveal insights about great customer service, and how you can deliver it. Sit back, relax and enjoy listening to the interview, or read along with the transcript. Shep Hyken Interview Transcript Shep Hyken: Are we … Read More
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