Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
We’ve had the ultimate honor of interviewing Shep Hyken, a legend in successful customer service. In this interview, Shep will reveal insights about great customer service, and how you can deliver it. Sit back, relax and enjoy listening to the interview, or read along with the transcript. Shep Hyken Interview Transcript Shep Hyken: Are we … Read More
Completing Google’s Security Audit In October 2019 Google announced that it was taking extra security measures for apps built on top of the Gmail API. All software vendors who use a “restricted” or “sensitive” Gmail API scope would be subject to a third-party security audit which would cost them anywhere between $15,000 – $75,000. It … Read More
It’s 2020, and there is no need to convince anyone that exceptional customer support is a must service, immediate delivery. There’s no room for a mistake or a delay. It also, or especially, applies to customer support. So the question is how to offer your clients and prospects the best customer service possible, what are … Read More
Desk.com is shutting down its services and this is the best time for you to switch to LiveAgent. Don’t procrastinate this decision as the full help desk migration is not one-day job. Your customer service should start with a better solution. It should start with LiveAgent.
Whoa, what a ride has the last quarter of 2019 been! Perhaps the most visible change for most of our customers has been an update to our homepage, which now features much modern, sleek design, bold headers and colourful elements across the whole website. However, releasing this version of the web isn’t (of course) the … Read More
Do you know how to provide great customer service? Read more, learn what are the main rules for great customer service, check out perfect examples and discover our tips for you.
What to know how to deliver to changing customer expectations? Keep reading to learn more about live chats and how to use them on financial websites. Whether you are looking for a bank live chat or help desk solution for your financial business, we have some great tips for you.
Do you know the recipe for a high customer retention rate? Creating excellent customer experience is key. Check how follow-ups can help you with that.
Focusing on your customers’ experience is the best way to gain and retain customers. This article lays out how to make sure your services are in perpetual demand.
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