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Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
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![The 25 best WordPress live chat plugins]()
The 25 best WordPress live chat plugins
You may be asking yourself “What is the best live chat software for WordPress?” or “How can I add a… Learn More
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![15 templates to write awesome customer service emails]()
15 templates to write awesome customer service emails
Delivering great customer service across multiple channels can be time-consuming. Streamline the process by writing awesome customer service emails. Learn More
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![10 Reasons Why You Should Implement a Live Chat]()
10 Reasons Why You Should Implement a Live Chat
According to a survey of American online consumers, 68% engage in live chat. Read about 5 reasons why live chat… Learn More
![Mastering live chat best practices for exceptional customer service]()
Mastering live chat best practices for exceptional customer service
Do you want to take your customer support to the next level? There is a simple solution – live chat.… Learn More
![AI knowledge base: Your gateway to more efficient operations]()
AI knowledge base: Your gateway to more efficient operations
Artificial intelligence (AI) is no longer a futuristic concept; it’s a present-day reality reshaping the way businesses operate. This article… Learn More
![12 knowledge management metrics + KPIs]()
12 knowledge management metrics + KPIs
As the digital landscape broadens, so does the informational maze that organizations navigate daily. An illustrative example of this complexity… Learn More
![10 steps to create knowledge management strategy + examples]()
10 steps to create knowledge management strategy + examples
I think we can all agree that the modern world is flooded with copious amounts of data. Our lives are… Learn More
![How to create a knowledge base in 6 easy steps (+ Examples)]()
How to create a knowledge base in 6 easy steps (+ Examples)
Picture this scenario: You’re sitting at your office desk, searching for that one last piece of information that you need… Learn More
![8 steps for the best knowledge base organization]()
8 steps for the best knowledge base organization
You know, organizing a knowledge base is kind of like organizing a messy closet – it can be discouraging, but… Learn More
![14 crucial steps in the knowledge management process journey]()
14 crucial steps in the knowledge management process journey
The importance of effectively managing and leveraging knowledge cannot be overstated, especially in today’s ever-evolving digital landscape. Knowledge management (KM)… Learn More
![11 knowledge management challenges and effective solutions]()
11 knowledge management challenges and effective solutions
Imagine digging through endless files just to find a single, crucial document. This is the daily grind for many employees… Learn More
![Top 20 business benefits of knowledge management in 2023]()
Top 20 business benefits of knowledge management in 2023
Picture this: You’re walking into a busy office, coffee in hand, ready for the day. But as you step inside,… Learn More
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