Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
When you think about forming strong, sustainable customer relationships, the first thing that comes to your mind is improving customer service and support. Of course, you want your customer-facing teams to be quick-witted and attentive when helping customers solve their concerns. But customer retention is not just limited to providing top-notch customer support. Neither is … Read More
Find out which softphone apps are the best for Mac users.
GetApp, an established software review and recommendation engine featured LiveAgent in its “Customer Service Category Leader” report earlier this year. LiveAgent was compared to established industry giants such as Zendesk, Freshdesk, HappyFox, Groove, Hubspot, Zoho Desk, and Intercom “based on ratings from end-users in five key areas: ease of use, value for money, functionality, customer … Read More
Find out what is new in LiveAgent 5.22 update. Read about new features, fixes, tweaks and more in our help desk software in this blog post.
GetApp, an established software review and recommendation engine published its annual “Category Leader” report. LiveAgent was compared to established industry giants such as Zendesk, Freshdesk, HappyFox, Groove, Hubspot, Zoho Desk, and Intercom “based on ratings from end-users in five key areas: ease of use, value for money, functionality, customer support, and likelihood to recommend.” Despite … Read More
Despite most of us spending our days glued to phones, tablets and PCs, many people are still curiously excited by the concept of live events. Yes, we all love concerts, performances and fairs — but live events for brands extend beyond those lines. A mix of corporate and entertainment, they offer brands an opportunity to … Read More
Looking for a feedback system? Find out what Klaus integration for LiveAgent can do for you and your support team.
Are most of the orders your business receives from new customers? Or, do you find that most customers purchase one product from your store before never being seen again? If so, then you may be struggling to encourage repeat orders. No matter how many sales you have, products you sell, or coupons you send out, … Read More
It comes as no surprise that live chats are one of the best ways to handle customer support and push your prospects down the sales funnel. SaaS is a specific industry where on a website, you’re far more likely to find a live chat button than a phone number. But what if you’re not a … Read More
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