Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
If you’re reading this, it probably means you’re not exactly happy with the performance of your help desk. Perhaps you’re still forwarding endless emails to your colleagues and slowly getting lost in the process.
(Bratislava, Slovakia) May 22, 2020 — The Faculty of Natural Sciences at the University of Pavla Jozefa Šafárika in Košice has joined forces with Quality Unit and is now utilizing LiveAgent, a help desk software, to improve its communications and efficiency. The University of Pavla Jozefa Šafárika (UPJS) in Košice, currently the second oldest university … Read More
Call centers are an essential component of customer service teams, so they should be routinely evaluated for quality assurance.
Contrary to rumors, email is still not dead and continues to be the preferred method of communication for customer retention (inbound methodology) and acquisition (cold emails). While marketers may credit their email copy or marketing style for the campaign success, what helped was the excellent customer experience created from the emails. This article will educate about the different ways to create the best customer experience using emails.
As technology advances, companies are continuing to experiment with emerging communication and customer service channels. There’s nothing wrong with that apart from the fact that they seem to be neglecting more traditional means of contact in the process. Here’s the thing, though; phone calls are not a thing of the past yet.
Email automation just got better with LiveAgent’s ActiveCampaign integration. Read on and find out how you can use it.
Have you been thinking of ways to improve your customer support team’s performance?
We are all consumers who reach out to customer support teams to help every now and then. Therefore, answering the question “what makes a great customer service experience?” should be easy.
We all hate the current coronavirus outbreak. It has stopped our lives, locked us down in our own houses, and it’s threatening our loved ones.
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.
Our website uses cookies. By continuing we assume your permission to deploy cookies, as detailed in our privacy and cookies policy.