Blog

Contrary to rumors, email is still not dead and continues to be the preferred method of communication for customer retention (inbound methodology) and acquisition (cold emails). While marketers may credit their email copy or marketing style for the campaign success, what helped was the excellent customer experience created from the emails. This article will educate about the different ways to create the best customer experience using emails.

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Call centers are an essential component of customer service teams, so they should be routinely evaluated for quality assurance.

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As technology advances, companies are continuing to experiment with emerging communication and customer service channels. There’s nothing wrong with that apart from the fact that they seem to be neglecting more traditional means of contact in the process. Here’s the thing, though; phone calls are not a thing of the past yet.

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We are all consumers who reach out to customer support teams to help every now and then. Therefore, answering the question “what makes a great customer service experience?” should be easy.

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We all hate the current coronavirus outbreak. It has stopped our lives, locked us down in our own houses, and it’s threatening our loved ones.

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hat are the skills that make your customer service team stand out? We know that each member of your team is unique and that each has their own skillset, talents, and ways of doing things.

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