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Blog
Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
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Categories:GrowthHow Great Customer Service Helps Repeat Orders (Plus 5 Best Strategies)
Are most of the orders your business receives from new customers? Or, do you find that most customers purchase one product from your store before never being seen again? If so, then you may be struggling to encourage repeat orders. No matter how many sales you have, products you sell, or coupons you send out, … Read More
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Inspirations for Conversation Starters in Your SaaS’s Website Chat
It comes as no surprise that live chats are one of the best ways to handle customer support and push your prospects down the sales funnel. SaaS is a specific industry where on a website, you’re far more likely to find a live chat button than a phone number. But what if you’re not a … Read More
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LiveAgent 5.21 – What’s new and how can you use it?
Find out what’s new in LiveAgent 5.21 update.
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How to enhance your customer experience with multilingual customer support
Did you know that 75% of consumers are more likely to purchase from a brand that offers product information in their native language? Therefore, if you’re planning to consistently deliver an exceptional customer experience (CX) and expect to increase customer loyalty, you need to know how to implement multilingual customer support. Not particularly sure where … Read More
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Here’s how live chat improves your Google rankings
Quick responses to customers (both new and existing) can build a positive brand reputation. Doing so gives them the satisfaction that their issue has been resolved, making them likely to convert. Live chat is one of the quickest ways to provide customers and visitors with solutions. But did you know that live chat can do … Read More
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Customer Service in Healthcare
“Customer is the God” is true for all sorts of businesses. And in the current time, when the competition in every field is so high, the quote is the first and the last thing businesses should think and act upon. No matter what sort of business you are running, taking care of your customers is … Read More
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4 Must-Have Customer Service Features for eCommerce Stores
The online shopping experience seems straightforward enough. People browse the inventories of online stores and add interesting finds to their cart. They pay at checkout, then wait for the order to arrive. Of course, as anyone who has ever shopped online can confirm, it is not always that simple. People may come across unusual situations, … Read More
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Importance Of Customer Service In The Logistics Business
Customer service is the backbone of the logistics industry, as the clients’ experiences determine if companies have a good reputation in the market. We’ve collected a few tips on how to make sure your customers have a smooth experience when working with you.
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