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LiveAgent Pricing

7 or 30 days free trial No credit card required Upgrade & pay as you go No contracts No setup fee Cancel any time

Business

Enterprise

Save up to 20% with annual billing

Small business

An advanced plan with less limits and more features

^$9/agent

per month billed annually
or ^$15 monthly billing

3 email accounts
2 Live chat buttons
10 departments
1 Knowledge base
50 Event rules
Customer service
White Glove Setup

See all features

Medium business

A versatile and balanced plan for full-scale customer support

^$29/agent

per month billed annually or ^$35 monthly billing

Everything in Small plan
10 email accounts
5 Live chat buttons
Call center support
20 departments
Custom domain hosting
150 Event rules
30 Time rules
10 SLA rules
Reports
Product training

See all features

Most popular

Large business

An all-inclusive plan with sky high limits and full capabilities

^$49/agent

per month billed annually or ^$59 monthly billing

Everything in Medium plan
150 email accounts
50 Live chat buttons
3 Whatsapp numbersnew
150 Departments
2 Knowledge bases
500 Event rules
100 Time rules
50 SLA rules
Time tracking report
Audit log
Custom roles

See all features

Enterprise

A full-scale solution with extra support & exclusive services

^$69/agent

per month billed annually or ^$85 month-to-month

Everything in Large plan
500 email accounts
100 Live chat buttons
3+ Whatsapp numbers
300 Departments
10 Knowledge bases
1000 Event rules
200 Time rules
100 SLA rules
Branding Free
Senior account manager
Priority support
Assisted channels integrations
Custom billing setup

See all features

DO NOT translate – hidden for formatting – or ^$0

* Service is charged according to the price list, which you will find in the complete comparison of plans below

Free

Free account with some limitations

See all features

^$0/agent/month

Deal for Startups

Special offer for selected teams

Compare plans

Check out our plan comparisons and select the best one for you

Small business

^$9/agent/month/annually

or ^$15/agent/month

Medium business

^$29/agent/month/annually

or ^$35/agent/month

Large business

^$49/agent/month/annually

or ^$59/agent/month

Free

^$0/agent/month

Communication channels

Customer Portal Setup a customer portal complete with a knowledge base, forum, and FAQs. Customer portal feature	Y	Y	Y	Y	Y
Contact forms – Contact us buttons Give your customers the option to reach out via a contact form that’s placed directly on your website.Contact form feature	3	10	50	1	200
Contact forms – In page Give your customers the option to reach out via a contact form that’s placed directly on your website.Contact form feature	3	10	50	1	200
Slack notifications Receive a Slack notification every time you receive a new ticket or a ticket response in LiveAgent. Slack notification feature	Y	Y	Y	—	Y
Customer forum Create an online community forum for your users. Empower them to ask questions, provide answers, and lead discussions. Customer forum feature	Y	Y	Y	Y	Y
Email ticketing – Incoming email accounts Smart email ticketing ensures no emails get lost or remain unanswered. Our ticketing system also prevents duplicate responses with the agent collision detection feature. Ticketing feature	3	10	150	2	150
Email ticketing – Outgoing email accounts Smart email ticketing ensures no emails get lost or remain unanswered. Our ticketing system also prevents duplicate responses with the agent collision detection feature. Ticketing feature	3	10	150	2	150
Live chat button Gain customer trust and boost sales with personalized, real-time live chat support. Live chat feature	2	5	50	1	100
Proactive chat invitations Engage your website visitors by inviting them to chat with your agents. Proactive chat invitations feature	—	Y	Y	—	Y
Call center Utilize call center to efficiently manage and handle customer interactions. Call center feature	—	Y	Y	—	Y
Feedback buttons Encourage customers to send you new ideas and Feedback for future development. Feedback&Suggestions feature	—	Y	Y	—	Y
Viber Respond to Viber messages directly from your LiveAgent dashboard. Viber feature	$39/month	$39/month	Y	—	Y
Twitter Monitor unique keywords and respond to Tweets that require action. All responses made from LiveAgent are sent as Tweets. Twitter feature	$39/month	$39/month	Y	—	Y
Facebook & Instagram Respond to Facebook messages, posts, comments, or mentions directly from LiveAgent. Facebook feature	$39/month	$39/month	Y	—	Y
WhatsApp newIntegrate your WhatsApp number with your LiveAgent ticketing system and use it to reply to WhatsApp messages within the ticketing system. Note: The integration currently works only with Twilio and 360dialog providers.	—	—	3 numbers	—	3+ numbers
Video call functionality Increase outbound sales and improve customer satisfaction with our video call feature. Get personal, and don’t forget to smile! Video call feature	—	Y	Y	—	Y

Conversation management

Ticket history Store all tickets and chat transcripts indefinitely. Access all past tickets, conversations, and call recordings for quality assurance, legal, or training purposes at any time.	Unlimited	Unlimited	Unlimited	7 days	Unlimited
Merge tickets Received multiple tickets about the same issue and want to combine them? No problem! Use our merge tickets feature.	Y	Y	Y	Y	Y
Custom ticket fields Learned some valuable information? Create a custom ticket field and add it to the ticket info panel. Custom ticket field feature	Y	Y	Y	Y	Y
Split tickets Received a ticket with multiple requests? Split the ticket into two and assign each to a different agent/department. Split tickets feature	Y	Y	Y	Y	Y
Internal tickets Create an internal note for your colleagues. The notes are visible to agents only, so there’s no need to worry that other end-users or customers seeing your private notes. Internal tickets	Y	Y	Y	Y	Y
Attachments Easily drag and drop attachments (images, music, video, documents, etc.) to share them with your customers. Attachments feature	Y	Y	Y	Y	Y
Ticket mass actions Select multiple tickets at once and run mass actions tosavetime. With this feature, you can resolve, transfer, or delete multiple tickets with a single click. Ticket mass actions feature	Y	Y	Y	Y	Y
To Solve Algorithm Automatically prioritize tickets that need to be solved according to service level agreements (SLAs) and the date and time they were received. To Solve Feature	Y	Y	Y	Y	Y
Ticket satisfaction survey Automatically send out ticket satisfaction survey emails after each interaction to ensure your customers receive high-quality service.	—	Y	Y	—	Y
Custom tags Add custom tags to organize and filter through tickets while viewing their contents at a glance.	Y	Y	Y	Y	Y
Custom ticket filters Create unique ticket filters to make searching and filtering easier. Custom ticket filters feature	300 filters / agent	500 filters / agent	1000 filters / agent	50 filter / agent	5000 filters / agent
Agent notes to tickets Add private notes to tickets. Private notes are visible to agents only, so there’s no need to worry about your customers or other end users seeing them. Agent notes to tickets feature	Y	Y	Y	Y	Y
Real-time dashboards A real-time overview of your usage statistics.	Y	Y	Y	Y	Y
Ticket transfers Transfer tickets to the agents or departments that are best equipped to handle them with a single click.	Y	Y	Y	Y	Y
WYSIWYG editor Use our WYSIWYG editor to style the content of your emails, email templates, and knowledge base articles. WYSIWYG editor feature	Y	Y	Y	Y	Y
Multiple ticket tabs Solving more than one ticket at a time? No problem! Open up multiple ticket tabs in your LiveAgent app and switch back and forth as needed. Multiple ticket tabs feature	Y	Y	Y	Y	Y
Business hours When are you available to help your customers? Let them know with the Business hours feature	Y	Y	Y	Y	Y
Departments Create sales, marketing, and tech support departments for easier ticket routing and division of responsibilities.Departments feature	10	20	150	3	300
Roles in departments	—	—	—	—	Y
Canned messages Speed up your responses by using predefined sequences of text. Canned messages feature	20	100	500	—	1000
Contacts & Groups Segment customers by interests, age, nationality, or any other metric. Contacts feature & Groups feature	Y	Y	Y	Y	Y
Predefined answers Create predefined answers for support queries that can be answered with a generic response. Predefined answers feature	20	100	500	—	1000
Chat transcripts Do your customers need a copy of the conversation they’ve had with you? Provide them with chat transcripts via email.	Y	Y	Y	—	Y
File sharing over chat Our live chat supports JPG, JPEG, PNG, GIF, PDF, and TXT file sharing.	Y	Y	Y	Y	Y
Mobile chat window Our live chat widgets are responsive – customers can start chats on mobile or desktop with ease.	Y	Y	Y	Y	Y
Chat welcome message setting Send out automated chat welcome messages to your new website visitors to showcase that you’re online and available to help them as needed.	Y	Y	Y	Y	Y
Real-time visitors monitor Monitor what your website visitors are up to. See which URLs they have open, how long they’ve been browsing each page, and get notified when they navigate to a new page on your website.	—	Y	Y	—	Y
Chat Satisfaction Surveys Get immediate feedback after each customer interaction.Find out how you can improve, what was done right, and monitor customer satisfaction over time. Agent ratings feature	—	Y	Y	—	Y
Time Tracking Gain a deeper understanding of your help desk’s performance by tracking your agent’s working habits. See how long it takes them to respond to each ticket, how long they were online, or how long their breaks were. Time tracking feature	—	—	Y	—	Y
Call Queueing If all online agents are busy with ongoing calls, LiveAgent will automatically create a call queue for new callers. Call queue indicator	—	Y	Y	—	Y
IVR Improve your customer’s call center experience by designing comprehensive interactive voice response (IVR) trees that route them to the correct support department or agent. IVR feature	—	Y	Y	—	Y
In call recordings Unlimited call recording ensures that you are always protected with high quality recordings of your calls whenever you need them most. Unlimited call recordings feature<	—	Y	Y	—	Y
Call routing & transfers Our call center software is equipped with ACD and attended call transfers. Enjoy seamless call transitions from one department or agent to another starting today. Call routing and Call transfers feature	—	Y	Y	—	Y
Custom roles Create and name roles and customize agent permissions. Custom roles feature	—	—	3	—	40

Customization

API keys The API rate limit is set right now to 180 requests per minute, counted for each API key separately. API rate limit	1	5	10	—	100
Customer mail templates Configure email templates for your customers and agents. All the email templates sent from LiveAgent can be formatted as HTML or plain text emails. Mail templates feature	Y	Y	Y	—	Y
Rules & Time rules Create custom triggers, automation rules, and time rules to speed up repetitive tasks that don’t require the attention of your agents. Rules and Time rules feature	Y	Y	Y	—	Y
Gamification Motivate, entertain, increase productivity, and foster collaboration in teams. Gamification feature	Y	Y	Y	Y	Y
Contact form widgets customization Choose a contact form widget from our template gallery and customize it to match your business’s aesthetic.	Y	Y	Y	Y	Y
Chat widgets customization Choose a chat widget from our template gallery and customize it to match your business’s color palette.	Y	Y	Y	Y	Y
Sound configuration Customize or disable any notification sounds that you hear in LiveAgent. Choose from our existing sounds or upload your own files. Sound configuration feature	—	Y	Y	—	Y
Search & replace LiveAgent can automatically search for specific strings in every incoming message and replace them with something else before being displayed or stored in the database. Search & replace feature	—	Y	Y	—	Y
Call widgets customization Create enticing call widgets or choose from our template gallery. Customize any existing design according to your needs.	—	Y	Y	Y	Y
Video call widgets customization Create engaging video call widgets or choose an existing design from our template gallery. Customize any existing template according to your needs.	—	—	Y	—	Y
Knowledge base Create categories in your Customer portal based on your products, services, or types of customers. Add knowledge base articles, Forums, or feedback boards. Knowledge base	1 – default	1	2	1 – default	10
Multi-Knowlege base Multi knowledge base* gives you the opportunity to create an unlimited amount of separate customer portals, where each one of them can have its own unique design, settings, and content. Knowledge base	$19 / month / per acc	$19 / month / per acc	$19 / month / per acc	—	Y
Branding free Remove LiveAgent branding from live chat windows and buttons, knowledge base/customer portal, call windows and buttons, contact forms, feedback forms, and email templates.	—	$19 / month / per acc	$19 / month / per acc	—	Y

Reporting

Analytics overview Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. Analytics overview feature	—	Y	Y	—	Y
Performance report Monitor the performance of your support agents. See who is the most productive, who prefers e-mails over live chats, and who delivers consistent results over time. Performance report feature	—	Y	Y	—	Y
Agent report Create agent reports for work time, answered tickets, chats, calls, sales, ratings, and more from a specific time range. Agent report feature	—	Y	Y	—	Y
Agents ratings Generate agent rating reports complete with customer’s comments. Agents ratings feature	—	Y	Y	—	Y
Department report Generate reports about each department’s number of answered tickets, chats, calls, and more during a specific time range. Department report feature	—	Y	Y	—	Y
Channel report LiveAgent provides you with detailed insights about every communication channel: email, live chat, call center, contact forms, Instagram, Facebook messages, Tweets etc. Channel report feature	—	Y	Y	—	Y
Tag report Generate tag reports from a specific period of time. Individual entries can be sorted by time range, department, channel, and agent. Tag report feature	—	Y	Y	—	Y
Ticket history Filter tickets by day, week, month, year, or a custom date range to generate a ticket history report. Find out which departments had the most assigned tickets, which agents solved them, their current statuses, and more.	—	Y	Y	—	Y
My work report Generate reports about the work you’ve done in a day, week, month, year, or during a custom date range. Find out how many tickets were assigned to you, from which channel they came from, and their current status.	—	Y	Y	—	Y
Agent availability for calls, chats, ticket Monitor the availability of your agents and see exactly when they’re online (date, hours, from, to). Agent availability feature	—	Y	Y	—	Y
Call, chat availability Generate reports about each agent’s availability to answer calls and chats. Discover who’s most involved, and who needs to ramp up their support efforts.	—	Y	Y	—	Y
Call, chat, ticket load Find out which agents had the most tickets, calls, and chats assigned to them to compare and optimize your agent’s workloads.	—	Y	Y	—	Y

Integrations

Integrations

Y

Y

Y

—

Y

Support and services

Customer Service We offer 24/7 customer support year-round. Contact us on live chat, email, phone, social media, or through our customer portal. We also offer multi-lingual support.	best effort	24/7	24/7	best effort	24/7
White Glove Setup Sit back and relax while we set up your LiveAgent account for you. Log in to a ready to use helpdesk system that will boost your agent’s productivity and improve your customer service.	Y	Y	Y	Y	Y
iPhone/Android apps We offer a LiveAgent app for both Android and iOS operating systems. iPhone/Android mobile applications feature	Y	Y	Y	Y	Y
Multiple language support LiveAgent currently supports 45 language translations with new ones being added regularly. Multiple language support feature	Y	Y	Y	Y	Y
Multiple website support Have multiple businesses, products, or subdomains with unique websites? No problem, LiveAgent can fetch and streamline all tickets into a single LiveAgent account.	Y	Y	Y	Y	Y
Multibrand Support Handle help desk communication for multiple brands and business from one software.	Y	Y	Y	Y	Y
Hardware IP phone Feel more comfortable using your hardware phone? No problem! Connect it with LiveAgent to answer calls on it. There’s no need to use softphones or answer calls in-browser if you’re not into it.	Y	Y	Y	Y	Y
Online product training Schedule a LiveAgent training for your Support manager to help him understand the tool better or assist with some configuration challenges he may found on his way with LiveAgent.	—	Y	Y	—	Y
Senior account manager Support from an account manager as direct point of contact. Account manager can be provided on request in the Large plan for accounts with 50+ agents.	—	—	—	—	Y
Dedicated onboarding team Get white-glove setup assistance from our team of experts who will help you get started with LiveAgent’s tools and features.	—	—	—	—	Y

Security and permissions

EU/US/UK/SG Data Center Currently, we have multiple data centers around the world. We are installing our customer accounts on the best possible server point depending on where they are located and taking their national laws into account. Multiple Data Centers	Y	Y	Y	Y	Y
SpamAssassin Integration Save time and fight against spam with automatic spam filtering. LiveAgent implements the SpamAssassin anti-spam platform, which blocks spam. SPAM filters feature	Y	Y	Y	Y	Y
Access restriction to agent panel Restrict the number of IP numbers that have access to your agent panel.	Y	Y	Y	Y	Y
Password Policy Management LiveAgent ensures that the password you select for your account hasn’t been compromised in previous data breaches.	Y	Y	Y	Y	Y
2-step verification Protect your LiveAgent account with your password and an additional code from the Google Authenticator mobile app. 2-step verification feature.	Y	Y	Y	Y	Y
HTTPS encryption All LiveAgent hosted accounts run on a secure connection using the HTTPS protocol. HTTPS encryption feature	Y	Y	Y	Y	Y
Banned visitors list Is someone spamming you or being obnoxious? Ban their IP address to prevent them from chatting with you. Lift the ban when you’re ready by reviewing the list of visitors who are banned from your chat.	Y	Y	Y	Y	Y
Audit Log Find something suspicious? Review the audit log to see what actions each agent has performed during a specific period of time. Audit log feature	—	—	Y	—	Y
Custom Domain hosting Host your LiveAgent account on your own domain instead.	—	Y	Y	—	Y
SSO Use single sign-on (SSO) to make logins easier for your agents. Log in once without re-entering authentication factors and speed up the process.	—	—	Y	—	Y
Customisation of system email templates Change the wording and design of all system emails and customize them whenever you need to.	Y	Y	Y	Y	Y

Automation

Event Rules Set up automation rules for various events and determine what actions will perform automatically whenever a specific event happens in LiveAgent.	50	150	500	—	1000
Time Rules Set up time-based rules that will perform actions automatically after certain time periods pass in your LiveAgent system.	—	15	100	—	200
SLA rules Set up internal Service Level Agreement (SLA) rules that ensure a smooth experience for your agents and customers. Use them to determine responsibility, penalties and remedies for maintaining a correct workflow.	—	5	50	—	100
SLA levels Set up your Service Level Agreement (SLA) rules in multiple levels to ensure correct workflows on more than one level. You can use them to specify workflows in different circumstances.	—	5	20	—	100

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