Pricing - Paid plans starting from $15 a month

Ticket A must-have organization tool for email ticketing Try for free $15/agent/month Unlimited ticket history Unlimited email adresses Advanced reporting Customer portal + forum API + integrations Rules and Time rules Customer Service White Glove Setup	Ticket+Chat A robust multi-channel live chat and ticketing solution Try for free $29/agent/month Everything in Ticket, plus: Unlimited chat buttons Feedback management Real time visitors monitor Proactive chat invitations Chat satisfaction surveys Social networks* Time tracking* Audit log*	Most popular All-inclusive A powerful omnichannel helpdesk with 180+ features Try for free $39/agent/month Everything in Ticket + chat, plus: Call center support Video call IVR Call routing and transfers Hardware IP phone Unlimited call recordings All starred services from previous packages are free in this package	Free Forever free account with some limitations Create $0/agent/month 7 days ticket history 1 chat button 1 phone number 1 email adress Basic reports Customer portal + forum
Unlimited ticket history Have all your tickets on hand whenever you need them. LiveAgent stores all tickets for an unlimited period of time. Unlimited email adresses Connect an unlimited number of email addresses (sales, marketing, tech support) with your LiveAgent account to ensure seamless company-wide support. Advanced reporting Create advanced reports (channel, agent, department, SLA compliance, etc.) in the form of bar graphs, pie charts, area charts, or line graphs. Customer portal + forum Utilize our customer portal to build your very own knowledge base. Fill it with forums, how-to-articles, FAQs, and feedback and suggestion boxes. API + integrations Integrate your favorite applications with our helpdesk software through our unique API key. Connect billing management systems, CRMs, collaboration tools, and more. Rules and Time rules Create custom action or time-triggered automation rules to speed up repetitive tasks that don’t require the attention of your agents. Customer Service Contact us on any of our communication channels if you need assistance. We offer 24/7 customer support, year-round. White Glove Setup Sit back and relax while we set up your LiveAgent account for you. Log in to a ready to use helpdesk system that will boost your agent’s productivity and improve the quality of your customer service. See all features	Everything in Ticket, plus: Unlimited chat buttons Place an unlimited number of chat buttons across different URLs on your website. Show/hide each button according to specific behavioral triggers. Feedback management Encourage your customers to send you new ideas and feedback for future development. Real time visitors monitor Monitor what your website visitors are up to. See which URLs they have open, how long they’ve been browsing each page, and get notified when they navigate to a new page on your website. Proactive chat invitations Reach out to your website visitors with proactive chat invitations. Let them know you’re online and ready to help should they need it. Chat satisfaction surveys Get immediate feedback after each live chat session. Find out how you can improve, what was done right, and monitor customer satisfaction over time. Social networks* Take back control of your social media. Integrate LiveAgent with Facebook, Instagram, Twitter, and Viber to streamline all comments, messages, and mentions directly into your helpdesk in the form of a ticket. Time tracking* Track your working habits. See how long it takes you to respond to each ticket or how long your breaks were. Audit log* Find something suspicious? Review the audit log to see what actions each agent has performed during a specific period of time. See all features	Everything in Ticket + chat, plus: Call center support Create a fully functioning virtual call center complete with ACD, IVR, advanced callback options, and more. Video call Want to get more personal? Start a video call to provide a more unique, personalized support experience for your customers. IVR Improve your customer’s call center experience by designing comprehensive interactive voice response (IVR) trees that route them to the correct support department or agent. Call routing and transfers Our call center software is equipped with ACD and attended call transfers. Enjoy seamless call transitions from one agent to another today. Hardware IP phone Feel more comfortable using your hardware phone? No problem! Connect it with LiveAgent to answer calls on it. There’s no need to use softphones or answer calls in-browser if you’re not into it. Unlimited call recordings All inbound and outbound calls made with LiveAgent are automatically recorded for your convenience. Access call recordings at any point in time for quality assurance, training, or legal purposes. All starred services from previous packages are free in this package See all features	7 days ticket history Each ticket can be viewed for a maximum of 7 days upon being received. After 7 days, the ticket will no longer be available. 1 chat button Add a chat button to one URL of your choice. 1 phone number Connect a single phone number to make and receive calls through your virtual call center. 1 email adress Connect one email address with our ticketing software to organize, track, and respond to all email queries in a timely manner. Basic reports Get a complete overview of your analytics and agent’s performance. Generate reports in multiple formats including bar graphs, pie charts, or line graphs. Customer portal + forum Utilize our customer portal to build your very own knowledge base. Fill it with forums, how-to-articles, FAQs, and feedback and suggestion boxes. Customer Service We offer 24/7 customer support year-round. Contact us on live chat, email, phone, social media, or through our customer portal. See all features

* Service is charged according to the price list, which you will find in the complete comparison of plans below

	Ticket $15/agent/month Try for free	Ticket+Chat $29/agent/month Try for free	All-inclusive $39/agent/month Try for free	Free $0/agent/month Create
Communication channels
Customer Portal Setup a customer portal complete with a knowledge base, forum, and FAQs. Customer portal feature
Contact forms Give your customers the option to reach out via a contact form that’s placed directly on your website.Contact form feature
Slack notifications Receive a Slack notification every time you receive a new ticket or a ticket response in LiveAgent. Slack notification feature
Customer forum Create an online community forum for your users. Empower them to ask questions, provide answers, and lead discussions. Customer forum feature
E-mail Ticketing (email adresses) Smart email ticketing ensures no emails get lost or remain unanswered. Our ticketing system also prevents duplicate responses with the agent collision detection feature. Ticketing feature	Unlimited	Unlimited	Unlimited	1 Email adress
Live chat Gain customer trust and boost sales with personalized, real-time live chat support. Live chat feature Live chat feature		Unlimited	Unlimited	1 Chat button
Proactive chat invitations Engage your website visitors by inviting them to chat with your agents. Proactive chat invitations feature
Feedback management Encourage customers to send you new ideas and Feedback for future development. Feedback & Suggestions feature
Instagram Streamline all comments and mentions of your Instagram page and respond directly from your LiveAgent ticketing dashboard. Instagram feature		+39$ / month / per acc Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Viber Broadcast messages to select customer groups and respond to Viber messages directly from your LiveAgent dashboard. Viber feature		+39$ / month / per acc Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Twitter Monitor unique keywords and respond to Tweets that require action. All responses made from LiveAgent are sent as Tweets. Twitter feature		+39$ / month / per acc Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Facebook Respond to Facebook messages, posts, comments, or mentions directly from LiveAgent. Facebook feature		+39$ / month / per acc Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Call center support Choose your VoIP provider from our partners’ list, set up unlimited agent devices, and start answering phone calls directly from your browser. Call center support				1 Phone number
Video call Increase outbound sales and improve customer satisfaction with our video call feature. Get personal, and don’t forget to smile! Video call feature
Conversation management
Ticket history Store all tickets and chat transcripts indefinitely. Access all past tickets, conversations, and call recordings for quality assurance, legal, or training purposes at any time.	Unlimited	Unlimited	Unlimited	7 days
Merge tickets Received multiple tickets about the same issue and want to combine them? No problem! Use our merge tickets feature.
Custom ticket fields Learned some valuable information? Create a custom ticket field and add it to the ticket info panel. Custom ticket field feature
Split tickets Received a ticket with multiple requests? Split the ticket into two and assign each to a different agent/department. Split tickets feature
Internal tickets Create an internal note for your colleagues. The notes are visible to agents only, so there's no need to worry that other end-users or customers seeing your private notes. Internal tickets feature
Attachments Easily drag and drop attachments (images, music, video, documents, etc.) to share them with your customers. Attachments feature
Ticket mass actions Select multiple tickets at once and run mass actions to save time. With this feature, you can resolve, transfer, or delete multiple tickets with a single click. Ticket mass actions feature
To Solve Algorithm Automatically prioritize tickets that need to be solved according to service level agreements (SLAs) and the date and time they were received. To Solve Feature
Ticket satisfaction survey Automatically send out ticket satisfaction survey emails after each interaction to ensure your customers receive high-quality service.
Custom tags Add custom tags to organize and filter through tickets while viewing their contents at a glance.
Custom ticket filters Create unique ticket filters to make searching and filtering easier. Custom ticket filters feature
Agent notes to tickets Add private notes to tickes. Private notes are visible to agents only, so there's no need to worry about your customers or other end users seeing them. Agent notes to tickets feature
Real-time dashboards A real-time overview of your usage statistics.
Ticket transfers Transfer tickets to the agents or departments that are best equipped to handle them with a single click.
WYSIWYG editor Use our WYSIWYG editor to style the content of your emails, email templates, and knowledge base articles. WYSIWYG editor feature
Multiple ticket tabs Solving more than one ticket at a time? No problem! ComparePlansTable__open up multiple ticket tabs in your LiveAgent app and switch back and forth as needed. Multiple ticket tabs feature
Business hours When are you available to help your customers? Let them know with the Business hours feature
Departments Create sales, marketing, and tech support departments for easier ticket routing and division of responsibilities.Departments feature
Canned answers Speed up your responses by using predefined sequences of text. Canned answers feature
Contacts & Groups Segment customers by interests, age, nationality, or any other metric. Contacts feature & Groups feature
Predefined answers Create predefined answers for support queries that can be answered with a generic response. Predefined answers feature
Chat transcripts Do your customers need a copy of the conversation they’ve had with you? Provide them with chat transcripts via email.				Limited to 1 Chat button
File sharing over chat Our live chat supports JPG, JPEG, PNG, GIF, PDF, and TXT file sharing.				Limited to 1 Chat button
Mobile chat window Our live chat widgets are responsive - customers can start chats on mobile or desktop with ease.				Limited to 1 Chat button
Chat welcome message setting Send out automated chat welcome messages to your new website visitors to showcase that you’re online and available to help them as needed.				Limited to 1 Chat button
Real-time visitors monitor Monitor what your website visitors are up to. See which URLs they have open, how long they’ve been browsing each page, and get notified when they navigate to a new page on your website.
Chat Satisfaciton Surveys Get immediate feedback after each customer interaction. Find out how you can improve, what was done right, and monitor customer satisfaction over time. Agent ratings feature
Time Tracking Gain a deeper understanding of your help desk's performance by tracking your agent’s working habits. See how long it takes them to respond to each ticket, how long they were online, or how long their breaks were. Time tracking feature		+19$ / month / per acc Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Call Queuing If all online agents are busy with ongoing calls, LiveAgent will automatically create a call queue for new callers. Call queue indicator				Limited to 1 Phone number
IVR Improve your customer’s call center experience by designing comprehensive interactive voice response (IVR) trees that route them to the correct support department or agent. IVR feature
Unlimited call recordings Unlimited call recording ensures that you are always protected with high quality recordings of your calls whenever you need them most. Unlimited call recordings feature
Call routing & transfers Our call center software is equipped with ACD and attended call transfers. Enjoy seamless call transitions from one department or agent to another starting today. Call routing and Call transfers feature
Customization
API Connect various programs, software, or tools with LiveAgent and automate countless tasks. API feature
Customer mail templates Configure email templates for your customers and agents. All the email templates sent from LiveAgent can be formatted as HTML or plain text emails. Mail templates feature
Rules & Time rules Create custom triggers, automation rules, and time rules to speed up repetitive tasks that don’t require the attention of your agents. Rules and Time rules feature
Gamification Motivate, entertain, increase productivity, and foster collaboration in teams. Gamification feature
Contact form widgets customization Choose a contact form widget from our template gallery and customize it to match your business’s aesthetic.				Limited to 1 form
Chat widgets customization Choose a chat widget from our template gallery and customize it to match your business’s color palette.				Limited to 1 chat
Chat invitations widgets customization Choose a chat invitation design from our template gallery and customize it according to your needs.
Sound configuration Customize or disable any notification sounds that you hear in LiveAgent. Choose from our existing sounds or upload your own files. Sound configuration feature		+5$ / month / per acc Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Search & replace LiveAgent can automatically search for specific strings in every incoming message and replace them with something else before being displayed or stored in the database. Search & replace feature		+9$ / month / per acc Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Call widgets customization Create enticing call widgets or choose from our template gallery. Customize any existing design according to your needs.				Limited to 1 chat
Video call widgets customization Create engaging video call widgets or choose an existing design from our template gallery. Customize any existing template according to your needs.
Additional Knowledge base Multi knowledge base* gives you the opportunity to create an unlimited amount of separate customer portals, where each one of them can have its own unique design, settings, and content. Additional Knowledge base	+19$ / month / per acc Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)	+19$ / month / per acc Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)	+19$ / month / per acc Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Reporting
Basic Reports
Analytics overview Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. Analytics overview feature
Performance report Monitor the performance of your support agents. See who is the most productive, who prefers e-mails over live chats, and who delivers consistent results over time. Performance report feature
Advanced Reporting
Agent report Create agent reports for work time, answered tickets, chats, calls, sales, ratings, and more from a specific time range. Agent report feature
Agents ratings Generate agent rating reports complete with customer’s comments. Agents ratings feature
Department report Generate reports about each department's number of answered tickets, chats, calls, and more during a specific time range. Department report feature
Channel report LiveAgent provides you with detailed insights about every communication channel: email, live chat, call center, contact forms, Instagram, Facebook messages, Tweets etc. Channel report feature
Tag report Generate tag reports from a specific period of time. Individual entries can be sorted by time range, department, channel, and agent. Tag report feature
Ticket history Filter tickets by day, week, month, year, or a custom date range to generate a ticket history report. Find out which departments had the most assigned tickets, which agents solved them, their current statuses, and more.
Time report Find out how long it took to answer tickets from a specific time range. Individual entries can be sorted by agent, ticket, customer, company, report date, billed date, type (manual, auto). Time report feature
My work report Generate reports about the work you’ve done in a day, week, month, year, or during a custom date range. Find out how many tickets were assigned to you, from which channel they came from, and their current status.
Agent availability for calls, chats, ticket Monitor the availability of your agents and see exactly when they're online (date, hours, from, to). Agent availability feature
Call, chat availability Generate reports about each agent’s availability to answer calls and chats. Discover who’s most involved, and who needs to ramp up their support efforts.
Call, chat, ticket load Find out which agents had the most tickets, calls, and chats assigned to them to compare and optimize your agent’s workloads.
SLAs with Reports
Call, chats, tickets SLA compliance LiveAgent offers a report of fulfilled and missed SLAs from a specific time range and department. Individual entries can be sorted by department, agent, and date. SLA compliance feature
Call, chats, tickets SLA log LiveAgent offers a log of fulfilled and missed SLAs from a specific time range and department. Individual entries can be sorted by requester, Ticket ID, SLA start time, department, agent, due date, close date, and SLA remaining/overdue time. SLA log feature
Integrations
CMS
SpringBuilder Add a live chat button to your SpringBuilder website to speed up problem resolution and communication with your customers. SpringBuilder integration
Joomla! If you want to add one of our live chat buttons to your Joomla site, you can do so by inserting the button's code into your Joomla footer. Joomla! integration
Adobe Business Catalyst LiveAgent's Adobe Business Catalyst integration enables you to place a live chat button on your Adobe Business Catalyst website. Adobe Business Catalyst integration
Drupal Connect with your customers in real-time by placing a live chat button on your Drupal website. Utilize offline forms and help desk capabilites as well. Drupal integration
ExpressionEngine LiveAgent enables you to place live chat buttons on your ExpressionEngine websites. ExpressionEngine integration
GoDaddy LiveAgent’s integration with GoDaddy enables you to place a live chat button on your GoDaddy website. GoDaddy integration
Squarespace LiveAgent enables you to place live chat buttons on your Squarespace websites. Squarespace integration
SpringBuilder Add a live chat button to your SpringBuilder website to speed up problem resolution and communication with your customers. SpringBuilder integration
uKit LiveAgent’s uKit integration enables you to place a live chat button on your uKit store. uKit integration
Web.com LiveAgent’s integration enables you to place live chat buttons on your Web.com websites. Web.com integration
Weebly LiveAgent’s Weebly integration enables you to place live chat buttons on your Weebly websites. Weebly integration
Wix LiveAgent’s Wix integration enables you to place live chat buttons on your Wix websites. Wix integration
WordPress LiveAgent’s WordPress integration enables you to place a live chat button on your WordPress site or blog. Turn your website into powerful WordPress HelpDesk or WordPress live chat with LiveAgent. WordPress integration
CRM
Salesflare Extract customer data from chats and forms and save it directly into Salesflare from your LiveAgent ticket info panel. Salesflare integration
PipeDrive Register new PipeDrive deals and view all registered deals pertaining to the customer that you are assisting. PipeDrive integration
Vectera Schedule meetings, classes, or even face to face calls with customers directly from LiveAgent. Vectera integration
Highrise Activate the Highrise integration and start managing Highrise data within LiveAgent (and the other way around). Register new deals, edit existing deals, and more. Highrise integration
SharpSpring Syncing LiveAgent and SharpSpring allows you to automatically sync contact information across both platforms. SharpSpring integration
Salesforce (soon) Add new or edit existing deals in your SalesForce pipeline directly from your LiveAgent ticket info panel. Reduce duplicate data entry across different applications and focus on providing a seamless support experience for your most valued customers instead.
Email marketing
ActiveCampaign Integrate ActiveCampaign with LiveAgent to automate processes like creating new deals, updating contacts, and more. ActiveCampaign integration
Klaviyo Subscribe your customers to your Klaviyo mailing lists within LiveAgent. Integrate the two tools to reduce the amount of effort and time you have to put into managing your database. Klaviyo integration
SpamAssassin Filter incoming emails through SpamAssassin’s spam filter. Emails marked as spam can be still found in the tickets marked as spam. SpamAssassin integration
AWeber Activating the AWeber plugin will allow you to subscribe and unsubscribe contacts to and from your mailing lists directly from LiveAgent. AWeber integration
GetResponse Add customers to your GetResponse mailing lists from your ticket info panel. To avoid sending spam emails, an opt-in email is sent to the contact when you add them to a new mailing list. (The subscription must be confirmed by the contact). GetResponse integration
Mailchimp Subscribe and unsubscribe contacts from your MailChimp mailing lists directly from LiveAgent. MailChimp integration
Social
GIPHY GIPHY Search enables you to instantly find the exact GIF you’re looking for and insert it into the body of your ticket. GIPHY integration
Socialbakers Socialbakers integration for LiveAgent can help you with social media management and ticketing. Socialbakers integration
Phone
Cloudtalk CloudTalk displays contact details, call history, notes, and tickets related to the caller and syncs them with LiveAgent. Cloudtalk integration
Chatbot
Quriobot Create an intuitive chatbot that will interact with your customers at all times. Quriobot chatbot can be used for lead generation, customer support, and feedback. Quiobot integration
Tracking
Clockify Use Clockify to track the amount of time you spend on resolving tickets and editing knowledge base articles. Improve your productivity, profitability, and track team activity logs. Clockify integration
Jira Connect Jira with your LiveAgent account to view tickets related to Jira tasks, merge tasks with tickets from specific customers, and search for Jira tickets in LiveAgent. Jira integration
Google Analytics Track events of live chat sessions in Google Analytics. Thanks to this data you can evaluate the impact of live chat on conversions or your agents on company sales. Google Analytics integration
Workflow
Bold BI Use data from LiveAgent to create a dashboard with real-time information about your incoming inquiries. Bold BI integration
CloudApp Capture your screen, annotate it, and send it over in an attachment with CloudApp. Help your customers understand exactly what you need from them to solve their problems effectively. CloudApp integration
Zapier Connect Zapier with your LiveAgent account to set up custom triggers that perform desired actions. Zapier integration
Meetingbird With Meetingbird you can view your calendar, create calendar events, and insert potential meeting times into an email. Meetingbird integration
Pabbly Use Pabbly’s triggers, logic rules, filters, and conditions to streamline sales, marketing, and support processes across different platforms. Pabbly integration
Feedback
Klaus Rate your agent's performance, give feedback according to various criteria, improve your workflow, and more. Klaus integration
Nicereply Do you know how customers feel about your customer service? Track the quality of your customer service with Nicereply – an all-in-one customer satisfaction survey tool built for LiveAgent. Nicereply integration
eCommerce
CS-Cart LiveAgent’s CS-Cart integration enables you to place a live chat button on your CS-Cart store. CS-Cart integration
Fortune 3 LiveAgent’s Forune3 integration enables you to place a live chat button on your Fortune3 store. Fortune 3 integration
Magento 2 Gather insights about your customer’s previous orders from your Magento store directly from your LiveAgent ticket details panel. Magento 2 integration
Oxatis Start providing better customer support by placing a live chat button on your Oxatis store. Oxatis integration
Post Affiliate Pro Start providing more personalized customer support by placing a live chat button on your affiliate panel and signup pages. Post Affiliate Pro integration
Prestashop Place a live chat widget on your Prestashop site and view your customer’s orders directly from your LiveAgent ticket details panel. Prestashop integration
Shopify Place a live chat button on your Shopify store. Shopify integration
Volusion Start providing personalized customer support by placing a live chat button on your Volusion store. Volusion integration
X-Cart LiveAgent’s X-Cart integration enables you to place a live chat button to your X-Cart stores. X-Cart integration
3dcart LiveAgent’s 3dcart integration enables you to place a live chat button on your 3dcart store. 3dcart integration
Bigcommerce Place a live chat button on your Bigcommerce store. Bigcommerce integration
CoreCommerce Place a live chat button on your CoreCommerce store. Corecommerce integration
Opencart Place a live chat button on your Opencart store. Opencart integration
Monitoring
NetCrunch Convert NetCrunch alerts into tickets and receive them directly into your LiveAgent helpdesk. NetCrunch integration
LDAP Import agents from the LDAP directory structure or login agents using LDAP authentication method. If the LDAP service is not available, LiveAgent will use its own default auth method. LDAP integration
Migration plugins
Help Desk Migration by Relokia Migrate your data between on-premise and cloud-based help desk systems with Relokia. Migratable data includes tickets, agents, groups, contacts, tags, attachments, notes, and custom fields. Relokia integration
Billing management
ChargeDesk View your customer’s recent payments, refunds, or standing orders without having to log in to your ChargeDesk account. Integrating ChargeDesk with LiveAgent will speed up your support and make you more knowledgeable about each customer. ChargeDesk integration
Braintree Cancel and refund payments directly from your LiveAgent dashboard ticket panel. Braintree integration
2Checkout Place a live chat button on your 2Checkout store. 2Checkout integration
Project management
ClickUp Convet emails into taks, link tickets into existing tasks, and manage projects from LiveAgent. ClickUp integration
ProjectManager.com Project Manager helps you manage agents and departments by creating new tasks, timesheets or projects when new customers join LiveAgent. ProjectManager.com integration
Support and services
Customer Service We offer 24/7 customer support year-round. Contact us on live chat, email, phone, social media, or through our customer portal. We also offer multi-lingual support.	24/7	24/7	24/7	24/7
White Glove Setup Sit back and relax while we set up your LiveAgent account for you. Log in to a ready to use helpdesk system that will boost your agent’s productivity and improve your customer service.
Knowledge Base Create categories in your customer portal based on your products, services, or types of customers. Create knowledge base search widgets and provide customers with easy access to your knowledge base articles. Knowledge Base feature
IPhone/Android apps We offer a LiveAgent app for both Android and iOS operating systems. iPhone/Android mobile applications feature
Multiple language support LiveAgent currently supports 45 language translations with new ones being added regularly. Multiple language support feature
Multiple website support Have multiple businesses, products, or subdomains with unique websites? No problem, LiveAgent can fetch and streamline all tickets into a single LiveAgent account.
Multibrand Support Create multiple knowledgebases for each of your products, brands, or user groups.
Hardware IP phone Feel more comfortable using your hardware phone? No problem! Connect it with LiveAgent to answer calls on it. There’s no need to use softphones or answer calls in-browser if you’re not into it.
Security & permissions
EU/US/UK/SG Data Center Currently, we have multiple data centers around the world. We are installing our customer accounts on the best possible server point depending on where they are located and taking their national laws into account. Multiple Data Centers
SPAM filters Save time and fight against spam with automatic spam filtering. LiveAgent implements the SpamAssassin anti-spam platform, which blocks spam. SPAM filters feature
Access restriction to agent panel Restrict the number of IP numbers that have access to your agent panel.
Password Policy Management LiveAgent ensures that the password you select for your account hasn’t been compromised in previous data breaches.
2-step verification Protect your LiveAgent account with your password and an additional code from the Google Authenticator mobile app. 2-step verification feature.
HTTPS encryption All LiveAgent hosted accounts run on a secure connection using the HTTPS protocol. HTTPS encryption feature
Banned visitors list Is someone spamming you or being obnoxious? Ban their IP address to prevent them from chatting with you. Lift the ban when you’re ready by reviewing the list of visitors who are banned from your chat.
Audit Log Find something suspicious? Review the audit log to see what actions each agent has performed during a specific period of time. Audit log feature		+9$ / month / per acc Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Credit card masking Credit card masking ensures sensitive information will not be stored in chat archives and transcripts. Search & Replace feature		+9$ / month / per acc Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Automatic Data Deletion/Redaction Do your customers send you sensitive data? Use our search and replace feature to redact data before it’s stored in your database. Search & Replace feature		+9$ / month / per acc Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)

Need help deciding best plan for you?

Every business is different. We have a team of customer success managers ready to look at your specific use case.

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Frequently Asked Questions

How does the 14-day Trial Work?

Every trial starts with the All-inclusive access and gives you access to all LiveAgent features for 14 days. A credit card is not required for trial signup. To continue using your account, you can submit your credit card details and upgrade to a paid version.

Switching between free/paid plans?

It’s not technically possible to switch from a free account to a 14-day trial and vice versa. Don’t worry, you can upgrade from free account to a paid subscription anytime. Please note, you won’t be able to go back to the free account after that. Bear in mind: free accounts have limitations in place so testing all the available LiveAgent features is possible only after upgrading to a paid plan or creating another 14-day free trial account.

Is the Free account really free?

Absolutely Yes! We want companies to signup to our free LiveAgent plan, use the basic help desk features but at the same time we need limits in place to reduce misuse. Therefore we can help smaller businesses to grow and potentially upgrade to our non-limited plans with a full stack of features.

Are there any contracts?

No. There are no contracts. We bill on a month to month basis. You can downgrade and upgrade your plan, and add or remove agents at any point of time. There are no setup fees, and customer service and product updates are free forever.

Do you support enterprise clients?

Yes we do. If you are an enterprise company, please do reach out to us to learn more about the options. Alternatively, check our enterprise pricing or submit request for proposal.

What payment methods do you accept?

We accept all major credit cards including Mastercard, VISA, Diners and American Express. We also accepts payments via PayPal. If you wish to use a different kind of payment method, please contact our customer support at support@liveagent.com.

Aliquot billing for occasional additional agents

Is your customer service seasonal and do you need to add or remove agents in certain time periods? We will only bill you for real usage.

Fair Use Policy

We want to ensure that all our customers can enjoy and successfully utilize our service regardless of any conditions. If some customers use so much data or violate rules that it might affect other users, we may contact such contraveners and discuss changing their usage and limits or cancel their accounts. We also reserve the right to change the account limits without prior notice.

Is my data safe?

Absolutely! We provide state of the art security. Our accounts are hosted in renowned datacenters protected by 24 hour surveillance. We also work with numerous security researchers to make sure the app keeps up with the latest security standards. All accounts include SSL encryption to keep your data safe.

Where is my data located?

To ensure lightning speed service, your account data will be located to the closest data center based on your geographical location. We currently have data centers in Dallas (USA), Newark (USA), London (UK), Frankfurt (Germany) and Bratislava (Slovakia). The data of our European customers are located in one of our European data centers and we are GDPR compliant.

Have any other questions?

We are here for you! Feel free to start a live chat conversation or email us at support@liveagent.com. Our support works 24/7, holidays included and we will be more than happy to help you with your question. We are also online on live chat and available through phone during business hours in most time zones.

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO

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