Language switcher
Български 
Čeština 
Dansk 
Deutsch 
Eesti 
Español 
Français 
Ελληνικα 
Hrvatski 
Italiano 
Latviešu 
Lietuvos 
Magyar 
Nederlands 
Norsk bokmål 
Polski 
Română 
Русский 
Slovenčina 
Slovenščina 
Suomi 
Svenska 
简体中文 
日本語 
Tagalog 
Tiếng Việt 
Português –Hidden comment
Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to
Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.
LiveAgent Pricing
We bill in USD and the final billing amount is based on the USD/EUR conversion rate from the day your account was created.
Omnichannel helpdesk software complete with advanced automation, live
chat, social integrations, and call center capabilities
14 Day Free Trial
No Credit Card Required
Upgrade & Pay As You Go
No Contracts
No Setup Fee
Cancel Any Time
TicketA must-have organization tool for email ticketing
$15/agent/month
12 €/agent/month
|
Ticket+ChatA robust multi-channel live chat and ticketing solution
$29/agent/month
24 €/agent/month
Everything in Ticket, plus:
|
Most popular
All-inclusiveA powerful omnichannel helpdesk with 180+ features
$39/agent/month
32 €/agent/month
Everything in Ticket + chat, plus:
|
FreeForever free account with some limitations
$0/agent/month
0 €/agent/month
|
|
Everything in Ticket, plus:
|
Everything in Ticket + chat, plus:
|
|
* Service is charged according to the price list, which you will find
in the complete comparison of plans below
Compare plans
Check out our plan comparisons and select the best one for you
Ticket
Ticket+Chat
All-inclusive
Free
Ticket
$15/agent/month
12 €/agent/month
Ticket+Chat
$29/agent/month
24 €/agent/month
All-inclusive
$39/agent/month
32 €/agent/month
Free
$0/agent/month
0 €/agent/month
Communication channels
Customer Portal
Setup a customer portal complete with a knowledge base,
forum,
and FAQs. Customer portal
feature
Contact forms
Give your customers the option to reach out via a contact
form
that’s placed directly on your website.Contact form feature
Slack notifications
Receive a Slack notification every time you receive a new
ticket or a ticket response in LiveAgent. Slack
notification feature
Customer forum
Create an online community forum for your users. Empower
them
to ask questions, provide answers, and lead discussions. Customer forum feature
E-mail Ticketing (email addresses)
Smart email ticketing ensures no emails get lost or
remain
unanswered. Our ticketing system also prevents duplicate responses with the agent collision
detection
feature. Ticketing feature
Unlimited
Unlimited
Unlimited
1 Email address
Live chat
Gain customer trust and boost sales with personalized,
real-time live chat support.
Live chat feature
Unlimited
Unlimited
1 Chat Button
Proactive chat invitations
Engage your website visitors by inviting them to chat
with
your agents. Proactive
chat
invitations feature
Feedback management
Encourage customers to send you new ideas and Feedback
for
future development. Feedback
&
Suggestions feature
Instagram
Streamline all comments and mentions of your Instagram
page
and respond directly from your LiveAgent ticketing dashboard. Instagram feature
$39 / month / per acc
32 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
$39 / month / per acc
32 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Viber
Respond to Viber messages directly from your LiveAgent dashboard. Viber feature
$39 / month / per acc
32 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
$39 / month / per acc
32 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Twitter
Monitor unique keywords and respond to Tweets that
require
action. All responses made from LiveAgent are sent as Tweets. Twitter feature
$39 / month / per acc
32 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
$39 / month / per acc
32 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Facebook
Respond to Facebook messages, posts, comments, or
mentions
directly from LiveAgent. Facebook
feature
$39 / month / per acc
32 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
$39 / month / per acc
32 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Call center support
Choose your VoIP provider from our partners’ list,
set up
unlimited agent devices, and start answering phone calls directly from your browser. Call center support
1 Phone number
Video call
Increase outbound sales and improve customer satisfaction
with
our video call feature. Get personal, and don’t forget to smile! Video call feature
Conversation management
Ticket history
Store all tickets and chat transcripts indefinitely.
Access
all past tickets, conversations, and call recordings for quality assurance, legal, or training
purposes at any time.
Unlimited
Unlimited
Unlimited
7 days
Merge tickets
Received multiple tickets about the same issue and want
to
combine them? No problem! Use our merge
tickets feature.
Custom ticket fields
Learned some valuable information? Create a custom ticket
field and add it to the ticket info panel. Custom ticket field
feature
Split tickets
Received a ticket with multiple requests? Split the
ticket
into two and assign each to a different agent/department. Split tickets feature
Internal tickets
Create an internal note for your colleagues. The notes
are
visible to agents only, so there's no need to worry that other end-users or customers seeing
your
private notes. Internal tickets
Attachments
Easily drag and drop attachments (images, music, video,
documents, etc.) to share them with your customers. Attachments feature
Ticket mass actions
Select multiple tickets at once and run mass actions to
save
time. With this feature, you can resolve, transfer, or delete multiple tickets with a single
click. Ticket mass actions
feature
To Solve Algorithm
Automatically prioritize tickets that need to be solved
according to service level agreements (SLAs) and the date and time they were received. To Solve Feature
Ticket satisfaction survey
Automatically send out ticket satisfaction survey emails
after
each interaction to ensure your customers receive high-quality service.
Custom tags
Add custom tags to organize and filter through tickets
while
viewing their contents at a glance.
Custom ticket filters
Create unique ticket filters to make searching and
filtering
easier. Custom ticket filters
feature
Agent notes to tickets
Add private notes to tickes. Private notes are visible to
agents only, so there's no need to worry about your customers or other end users seeing them. Agent notes to tickets feature
Real-time dashboards
A real-time overview of your usage statistics.
Ticket transfers
Transfer tickets to the agents or departments that are
best
equipped to handle them with a single click.
WYSIWYG editor
Use our WYSIWYG editor to style the content of your
emails,
email templates, and knowledge base articles. WYSIWYG editor feature
Multiple ticket tabs
Solving more than one ticket at a time? No problem!
ComparePlansTable__open up multiple ticket tabs in your LiveAgent app and switch back and forth
as
needed. Multiple ticket tabs
feature
Business hours
When are you available to help your customers? Let them
know
with the Business hours
feature
Departments
Create sales, marketing, and tech support departments for
easier ticket routing and division of responsibilities.Departments feature
Canned answers
Speed up your responses by using predefined sequences of
text.
Canned answers
feature
Contacts & Groups
Segment customers by interests, age, nationality, or any
other
metric. Contacts feature &
Groups feature
Predefined answers
Create predefined answers for support queries that can be
answered with a generic response. Predefined answers
feature
Chat transcripts
Do your customers need a copy of the conversation they’ve
had
with you? Provide them with chat transcripts via email.
Limited to 1 Chat button
File sharing over chat
Our live chat supports JPG, JPEG, PNG, GIF, PDF, and TXT
file
sharing.
Limited to 1 Chat button
Mobile chat window
Our live chat widgets are responsive - customers can
start
chats on mobile or desktop with ease.
Limited to 1 Chat button
Chat welcome message setting
Send out automated chat welcome messages to your new
website
visitors to showcase that you’re online and available to help them as needed.
Limited to 1 Chat button
Real-time visitors monitor
Monitor what your website visitors are up to. See which
URLs
they have open, how long they’ve been browsing each page, and get notified when they navigate to
a
new
page on your website.
Chat Satisfaciton Surveys
Get immediate feedback after each customer interaction.
Find
out how you can improve, what was done right, and monitor customer satisfaction over time. Agent ratings feature
Time Tracking
Gain a deeper understanding of your help desk's performance by tracking your agent’s working habits. See how long it takes them to respond to each ticket, how long they were online, or how long their breaks were. Time tracking feature
$19 / month / per acc
15 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Call Queuing
If all online agents are busy with ongoing calls,
LiveAgent
will automatically create a call queue for new callers. Call queue
indicator
Limited to 1 Phone number
IVR
Improve your customer’s call center experience by
designing
comprehensive interactive voice response (IVR) trees that route them to the correct support
department
or agent. IVR
feature
Unlimited call recordings
Unlimited call recording ensures that you are always
protected
with high quality recordings of your calls whenever you need them most. Unlimited call
recordings
feature
Call routing & transfers
Our call center software is equipped with ACD and
attended
call transfers. Enjoy seamless call transitions from one department or agent to another starting
today.
Call routing and Call transfers feature
Customization
API
Connect various programs, software, or tools with LiveAgent
and automate countless tasks.
API feature
Customer mail templates
Configure email templates for your customers and agents. All
the email templates sent from LiveAgent can be formatted as HTML or plain text emails.
Mail templates feature
Rules & Time rules
Create custom triggers, automation rules, and time rules to
speed up repetitive tasks that don’t require the attention of your agents.
Rules and Time rules feature
Gamification
Motivate, entertain, increase productivity, and foster
collaboration in teams.
Gamification feature
Contact form widgets customization
Choose a contact form widget from our template gallery and
customize it to match your business’s aesthetic.
Limited to 1 form
Chat widgets customization
Choose a chat widget from our template gallery and customize
it to match your business’s color palette.
Limited to 1 form
Chat invitations widgets customization
Choose a chat invitation design from our template gallery and
customize it according to your needs.
Sound configuration
Customize or disable any notification sounds that you hear in
LiveAgent. Choose from our existing sounds or upload your own files. Sound configuration feature
$5 / month / per acc
5 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Search & replace
LiveAgent can automatically search for specific strings in
every incoming message and replace them with something else before being displayed or stored in the
database. Search & replace feature
$9 / month / per acc
9 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Call widgets customization
Create enticing call widgets or choose from our template
gallery. Customize any existing design according to your needs.
Limited to 1 chat
Video call widgets customization
Create engaging video call widgets or choose an existing
design from our template gallery. Customize any existing template according to your needs.
Additional Knowledge base
Multi knowledge base* gives you the opportunity to create an
unlimited amount of separate customer portals, where each one of them can have its own unique design,
settings, and content. Additional
Knowledge base
$19 / month / per acc
15 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
$19 / month / per acc
15 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
$19 / month / per acc
15 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Branding free
Remove LiveAgent branding from live chat windows and buttons, knowledge base/customer portal, call windows and buttons, contact forms, feedback forms, and email templates.
$19 / month / per acc
15 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
$19 / month / per acc
15 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
$19 / month / per acc
15 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Reporting
Basic Reports
Analytics overview
Get an overview of your customer support. See who is
interacting with your company and monitor the service they’re receiving.
Analytics overview feature
Performance report
Monitor the performance of your support agents. See who is the
most productive, who prefers e-mails over live chats, and who delivers consistent results over time.
Performance report feature
Advanced Reporting
Agent report
Create agent reports for work time, answered tickets, chats,
calls, sales, ratings, and more from a specific time range.
Agent report feature
Agents ratings
Generate agent rating reports complete with customer’s
comments.
Agents ratings feature
Department report
Generate reports about each department's number of answered
tickets, chats, calls, and more during a specific time range.
Department report feature
Channel report
LiveAgent provides you with detailed insights about every
communication channel: email, live chat, call center, contact forms, Instagram, Facebook messages,
Tweets etc.
Channel report feature
Tag report
Generate tag reports from a specific period of time.
Individual entries can be sorted by time range, department, channel, and agent.
Tag report feature
Ticket history
Filter tickets by day, week, month, year, or a custom date
range to generate a ticket history report. Find out which departments had the most assigned tickets,
which agents solved them, their current statuses, and more.
Time report
Find out how long it took to answer tickets from a specific
time range. Individual entries can be sorted by agent, ticket, customer, company, report date, billed
date, type (manual, auto).
Time report feature
My work report
Generate reports about the work you’ve done in a day, week,
month, year, or during a custom date range. Find out how many tickets were assigned to you, from which
channel they came from, and their current status.
Agent availability for calls, chats, ticket
Monitor the availability of your agents and see exactly when
they're online (date, hours, from, to).
Agent availability
feature
Call, chat availability
Generate reports about each agent’s availability to answer
calls and chats. Discover who’s most involved, and who needs to ramp up their support efforts.
Call, chat, ticket load
Find out which agents had the most tickets, calls, and chats
assigned to them to compare and optimize your agent’s workloads.
SLAs with Reports
Call, chats, tickets SLA compliance
LiveAgent offers a report of fulfilled and missed SLAs from a
specific time range and department. Individual entries can be sorted by department, agent, and date.
SLA compliance feature
Call, chats, tickets SLA log
LiveAgent offers a log of fulfilled and missed SLAs from a
specific time range and department. Individual entries can be sorted by requester, Ticket ID, SLA
start time, department, agent, due date, close date, and SLA remaining/overdue time.
SLA log feature
Integrations
Squarespace
LiveAgent enables you to place live chat buttons on your
Squarespace websites.
Squarespace integration
1 Chat button
Weebly
LiveAgent’s Weebly integration enables you to place live chat
buttons on your Weebly websites.
Weebly integration
1 Chat button
Wix
LiveAgent’s Wix integration enables you to place live chat
buttons on your Wix websites.
Wix integration
1 Chat button
WordPress
LiveAgent’s WordPress integration enables you to place a live
chat button on your WordPress site or blog. Turn your website into powerful WordPress HelpDesk or
WordPress live chat with LiveAgent.
WordPress integration
1 Chat button
PipeDrive
Register new PipeDrive deals and view all registered deals
pertaining to the customer that you are assisting.
PipeDrive integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
ActiveCampaign
Integrate ActiveCampaign with LiveAgent to automate processes
like creating new deals, updating contacts, and more.
ActiveCampaign integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
Mailchimp
Subscribe and unsubscribe contacts from your MailChimp mailing
lists directly from LiveAgent.
MailChimp integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
Jira
Connect Jira with your LiveAgent account to view tickets
related to Jira tasks, merge tasks with tickets from specific customers, and search for Jira tickets
in LiveAgent.
Jira integration
Google Analytics
Track events of live chat sessions in Google Analytics. Thanks
to this data you can evaluate the impact of live chat on conversions or your agents on company sales.
Google Analytics
integration
Zapier
Connect Zapier with your LiveAgent account to set up custom
triggers that perform desired actions.
Zapier integration
Magento 2
Gather insights about your customer’s previous orders from
your Magento store directly from your LiveAgent ticket details panel.
Magento 2 integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
Prestashop
Place a live chat widget on your Prestashop site and view your
customer’s orders directly from your LiveAgent ticket details panel.
Prestashop integration
Salesforce (soon)
Add new or edit existing deals in your SalesForce pipeline
directly from your LiveAgent ticket info panel. Reduce duplicate data entry across different
applications and focus on providing a seamless support experience for your most valued customers
instead.
CMS
SpringBuilder
Add a live chat button to your SpringBuilder website to speed
up problem resolution and communication with your customers.
SpringBuilder integration
1 Chat button
Joomla!
If you want to add one of our live chat buttons to your Joomla
site, you can do so by inserting the button's code into your Joomla footer.
Joomla! integration
1 Chat button
Adobe Business Catalyst
LiveAgent's Adobe Business Catalyst integration enables you to
place a live chat button on your Adobe Business Catalyst website.
Adobe Business Catalyst
integration
1 Chat button
Drupal
Connect with your customers in real-time by placing a live
chat button on your Drupal website. Utilize offline forms and help desk capabilites as well.
Drupal integration
1 Chat button
ExpressionEngine
LiveAgent enables you to place live chat buttons on your
ExpressionEngine websites.
ExpressionEngine
integration
1 Chat button
GoDaddy
LiveAgent’s integration with GoDaddy enables you to place a
live chat button on your GoDaddy website.
GoDaddy integration
1 Chat button
Squarespace
LiveAgent enables you to place live chat buttons on your
Squarespace websites.
Squarespace integration
1 Chat button
SpringBuilder
Add a live chat button to your SpringBuilder website to speed
up problem resolution and communication with your customers.
SpringBuilder integration
1 Chat button
uKit
LiveAgent’s uKit integration enables you to place a live chat
button on your uKit store.
uKit integration
1 Chat button
Web.com
LiveAgent’s Weebly integration enables you to place live chat
buttons on your Weebly websites.
Weebly integration
1 Chat button
Wix
LiveAgent’s Wix integration enables you to place live chat
buttons on your Wix websites.
Wix integration
1 Chat button
WordPress
LiveAgent’s WordPress integration enables you to place a live
chat button on your WordPress site or blog. Turn your website into powerful WordPress HelpDesk or
WordPress live chat with LiveAgent.
WordPress integration
1 Chat button
CRM
Salesflare
Extract customer data from chats and forms and save it
directly into Salesflare from your LiveAgent ticket info panel.
Salesflare integration
PipeDrive
Register new PipeDrive deals and view all registered deals
pertaining to the customer that you are assisting.
PipeDrive integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
Vectera
Schedule meetings, classes, or even face to face calls with
customers directly from LiveAgent.
Vectera integration
Highrise
Activate the Highrise integration and start managing Highrise
data within LiveAgent (and the other way around). Register new deals, edit existing deals, and more.
Highrise integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
SharpSpring
Syncing LiveAgent and SharpSpring allows you to automatically
sync contact information across both platforms.
SharpSpring integration
Salesforce (soon)
Add new or edit existing deals in your SalesForce pipeline
directly from your LiveAgent ticket info panel. Reduce duplicate data entry across different
applications and focus on providing a seamless support experience for your most valued customers
instead.
Email marketing
ActiveCampaign
Integrate ActiveCampaign with LiveAgent to automate processes
like creating new deals, updating contacts, and more.
ActiveCampaign integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
Klaviyo
Subscribe your customers to your Klaviyo mailing lists within
LiveAgent. Integrate the two tools to reduce the amount of effort and time you have to put into
managing your database.
Klaviyo integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
SpamAssassin
Filter incoming emails through SpamAssassin’s spam filter.
Emails marked as spam can be still found in the tickets marked as spam.
SpamAssassin integration
AWeber
Activating the AWeber plugin will allow you to subscribe and
unsubscribe contacts to and from your mailing lists directly from LiveAgent.
AWeber integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
GetResponse
Add customers to your GetResponse mailing lists from your
ticket info panel. To avoid sending spam emails, an opt-in email is sent to the contact when you add
them to a new mailing list. (The subscription must be confirmed by the contact).
GetResponse integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
Mailchimp
Subscribe and unsubscribe contacts from your MailChimp mailing
lists directly from LiveAgent.
MailChimp integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
Social
GIPHY
GIPHY Search enables you to instantly find the exact GIF
you’re looking for and insert it into the body of your ticket.
GIPHY integration
Socialbakers
Socialbakers integration for LiveAgent can help you with
social media management and ticketing.
Socialbakers integration
Phone
Cloudtalk
CloudTalk displays contact details, call history, notes, and
tickets related to the caller and syncs them with LiveAgent.
Cloudtalk integration
Chatbot
Quriobot
Create an intuitive chatbot that will interact with your
customers at all times. Quriobot chatbot can be used for lead generation, customer support, and
feedback.
Quiobot integration
Tracking
Clockify
Use Clockify to track the amount of time you spend on
resolving tickets and editing knowledge base articles. Improve your productivity, profitability, and
track team activity logs.
Clockify integration
Jira
Connect Jira with your LiveAgent account to view tickets
related to Jira tasks, merge tasks with tickets from specific customers, and search for Jira tickets
in LiveAgent.
Jira integration
Google Analytics
Track events of live chat sessions in Google Analytics. Thanks
to this data you can evaluate the impact of live chat on conversions or your agents on company sales.
Google Analytics
integration
Workflow
Bold BI
Use data from LiveAgent to create a dashboard with real-time
information about your incoming inquiries.
Bold BI integration
CloudApp
Capture your screen, annotate it, and send it over in an
attachment with CloudApp. Help your customers understand exactly what you need from them to solve
their problems effectively.
CloudApp integration
Zapier
Connect Zapier with your LiveAgent account to set up custom
triggers that perform desired actions.
Zapier integration
Pabbly
Use Pabbly’s triggers, logic rules, filters, and conditions to
streamline sales, marketing, and support processes across different platforms.
Pabbly integration
Feedback
Klaus
Rate your agent's performance, give feedback according to
various criteria, improve your workflow, and more.
Klaus integration
Nicereply
Do you know how customers feel about your customer service?
Track the quality of your customer service with Nicereply – an all-in-one customer satisfaction survey
tool built for LiveAgent.
Nicereply integration
eCommerce
CS-Cart
LiveAgent’s CS-Cart integration enables you to place a live
chat button on your CS-Cart store.
CS-Cart integration
1 Chat button
Fortune 3
LiveAgent’s Forune3 integration enables you to place a live
chat button on your Fortune3 store.
Fortune 3 integration
1 Chat button
Magento 2
Gather insights about your customer’s previous orders from
your Magento store directly from your LiveAgent ticket details panel.
Magento 2 integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
Oxatis
Start providing better customer support by placing a live chat
button on your Oxatis store.
Oxatis integration
1 Chat button
Post Affiliate Pro
Start providing more personalized customer support by placing
a live chat button on your affiliate panel and signup pages.
Post Affiliate Pro
integration
Prestashop
Place a live chat widget on your Prestashop site and view your
customer’s orders directly from your LiveAgent ticket details panel.
Prestashop integration
Volusion
Start providing personalized customer support by placing a
live chat button on your Volusion store.
Volusion integration
X-Cart
LiveAgent’s X-Cart integration enables you to place a live
chat button to your X-Cart stores.
X-Cart integration
1 Chat button
3dcart
LiveAgent’s 3dcart integration enables you to place a live
chat button on your 3dcart store.
3dcart integration
CoreCommerce
Place a live chat button on your CoreCommerce store.
Corecommerce integration
1 Chat button
Monitoring
NetCrunch
Convert NetCrunch alerts into tickets and receive them
directly into your LiveAgent helpdesk.
NetCrunch integration
LDAP
Import agents from the LDAP directory structure or login
agents using LDAP authentication method. If the LDAP service is not available, LiveAgent will use its
own default auth method.
LDAP integration
Migration plugins
Help Desk Migration by Relokia
Migrate your data between on-premise and cloud-based help desk
systems with Relokia. Migratable data includes tickets, agents, groups, contacts, tags, attachments,
notes, and custom fields.
Relokia
integration
Billing management
ChargeDesk
View your customer’s recent payments, refunds, or standing
orders without having to log in to your ChargeDesk account. Integrating ChargeDesk with LiveAgent will
speed up your support and make you more knowledgeable about each customer.
ChargeDesk integration
Braintree
Cancel and refund payments directly from your LiveAgent
dashboard ticket panel.
Braintree integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
Project management
ClickUp
Convet emails into taks, link tickets into existing tasks, and
manage projects from LiveAgent.
ClickUp integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
ProjectManager.com
Project Manager helps you manage agents and departments by
creating new tasks, timesheets or projects when new customers join LiveAgent.
ProjectManager.com
integration
Support and services
Customer Service
We offer 24/7 customer support year-round. Contact us on live
chat, email, phone, social media, or through our customer portal. We also offer multi-lingual
support.
24/7
24/7
24/7
24/7
White Glove Setup
Sit back and relax while we set up your LiveAgent account for
you. Log in to a ready to use helpdesk system that will boost your agent’s productivity and improve
your customer service.
Knowledge Base
Create categories in your customer portal based on your
products, services, or types of customers. Create knowledge base search widgets and provide customers
with easy access to your knowledge base articles.
Knowledge Base feature
IPhone/Android apps
We offer a LiveAgent app for both Android and iOS operating
systems.
iPhone/Android mobile applications
feature
Multiple language support
LiveAgent currently supports 45 language translations with new
ones being added regularly.
Multiple language support
feature
Multiple website support
Have multiple businesses, products, or subdomains with unique
websites? No problem, LiveAgent can fetch and streamline all tickets into a single LiveAgent
account.
Multibrand Support
Create multiple knowledgebases for each of your products,
brands, or user groups.
Hardware IP phone
Feel more comfortable using your hardware phone? No problem!
Connect it with LiveAgent to answer calls on it. There’s no need to use softphones or answer calls
in-browser if you’re not into it.
Security & permissions
EU/US/UK/SG Data Center
Currently, we have multiple data centers around the world. We
are installing our customer accounts on the best possible server point depending on where they are
located and taking their national laws into account.
Multiple Data Centers
SPAM filters
Save time and fight against spam with automatic spam
filtering. LiveAgent implements the SpamAssassin anti-spam platform, which blocks spam.
SPAM filters feature
Access restriction to agent panel
Restrict the number of IP numbers that have access to your
agent panel.
Password Policy Management
LiveAgent ensures that the password you select for your
account hasn’t been compromised in previous data breaches.
2-step verification
Protect your LiveAgent account with your password and an
additional code from the Google Authenticator mobile app.
2-step verification
feature.
HTTPS encryption
All LiveAgent hosted accounts run on a secure connection using
the HTTPS protocol.
HTTPS encryption feature
Banned visitors list
Is someone spamming you or being obnoxious? Ban their IP
address to prevent them from chatting with you. Lift the ban when you’re ready by reviewing the list
of visitors who are banned from your chat.
Audit Log
Find something suspicious? Review the audit log to see what
actions each agent has performed during a specific period of time.
Audit log feature
$9 / month / per acc
9 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Credit card masking
Credit card masking ensures sensitive information will not be
stored in chat archives and transcripts.
Search & Replace feature
$9 / month / per acc
9 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Automatic Data Deletion/Redaction
Do your customers send you sensitive data? Use our search and
replace feature to redact data before it’s stored in your database.
Search & Replace feature
$9 / month / per acc
9 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Need help deciding best plan for you?
Every business is different. We have a team of customer success managers ready to look at your specific use case.
FAQ
Every trial starts with All-inclusive access and gives you access to all LiveAgent features for 14 days. A credit card is not required for trial signup. To continue using your account, you can submit your credit card details and upgrade to a paid version.
It’s not technically possible to switch from a free account to a 14-day trial and vice versa. Don’t worry, you can upgrade from a free account to a paid subscription anytime. Please note, you won’t be able to go back to the free account after that. Bear in mind: free accounts have limitations in place so testing all the available LiveAgent features is possible only after upgrading to a paid plan or creating another 14-day free trial account.
Absolutely Yes! We want companies to signup for our free LiveAgent plan, use the basic help desk features but at the same time, we need limits in place to reduce misuse. Therefore we can help smaller businesses to grow and potentially upgrade to our non-limited plans with a full stack of features.
No. There are no contracts. We bill on a month-to-month basis. You can downgrade and upgrade your plan, and add or remove agents at any point in time. There are no setup fees, and customer service and product updates are free forever.
Yes, we do. If you are an enterprise company, please do reach out to us to learn more about the options. Alternatively, check our enterprise pricing or submit a request for a proposal.
We accept all major credit cards including Mastercard, VISA, Diners, and American Express. We also accept payments via PayPal. If you wish to use a different kind of payment method, please contact our customer support at support@liveagent.com.
Is your customer service seasonal and do you need to add or remove agents in certain time periods? We will only bill you for real usage.
We want to ensure that all our customers can enjoy and successfully utilize our service regardless of any conditions. If some customers use so much data or violate rules that it might affect other users, we may contact such contraveners and discuss changing their usage and limits or cancel their accounts. We also reserve the right to change the account limits without prior notice.
Absolutely! We provide state-of-the-art security. Our accounts are hosted in renowned datacenters protected by 24-hour surveillance. We also work with numerous security researchers to make sure the app keeps up with the latest security standards. All accounts include SSL encryption to keep your data safe.
To ensure lightning speed service, your account data will be located at the closest data center based on your geographical location. We currently have data centers in Dallas (USA), Newark (USA), London (UK), Frankfurt (Germany), and Bratislava (Slovakia). The data of our European customers are located in one of our European data centers and we are GDPR compliant.
We are here for you! Feel free to start a live chat conversation or email us at support@liveagent.com. Our support works 24/7, holidays included and we will be more than happy to help you with your question. We are also online on live chat and available through phone during business hours in most time zones.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
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